15 outdoor pools, open 10:00 AM to 6:00 PM, pool umbrellas, sun loungers

Reviews of THB Tropical Island Aparthotel

4 out of 5
THB Tropical Island Aparthotel
C/ Fragata, 2, Yaiza, Lanzarote

Reviews

8.4

Very good

Rating 10 - Excellent. 296 out of 837 reviews" "
Rating 8 - Good. 405 out of 837 reviews" "
Rating 6 - Okay. 92 out of 837 reviews" "
Rating 4 - Poor. 27 out of 837 reviews" "
Rating 2 - Terrible. 17 out of 837 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Terry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay a lot to to in the hotel would definitely recommend. Great staff aswell.
Stayed 5 nights in Feb 2024
Response from THB TROPICAL ISLAND on Mar 14, 2024
Dear Terry,On behalf of the entire THB Tropical Island team, we would like to thank you for your appreciation of our services and for your recent visit.We hope to have the opportunity to welcome you back to continue creating experiences together.Kind regards

8/10 Good

Rosalind, Atherstone

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facilities.
Stayed 5 nights in Feb 2024
Response from THB TROPICAL ISLAND on Mar 14, 2024
Dear Rosalind, On behalf of the entire THB Tropical Island team, we would like to thank you for your recent visit and for your appreciation of our services.We look forward to welcoming you again.Kind regards

6/10 Okay

Leigh

Liked: Cleanliness
We had a good stay at the Tropical island - however very basic. The start with, the hotel is incredibly clean and the cleaners do a fantastic job daily. The facilities (incl. pools, activities, splash park etc) were great for the kids. However, the food at breakfast and evenings was poor - always just luke warm and not of great quality. The other restaurants out with the buffet were not open during our stay which we were not informed. We stayed in February which is considered a quiet time for them and the queue for check-in took ages to get through. There were also a number of things (access keys/towels/poolside drinks) that we required cash for and were also not informed of, which was incredibly inconvenient given we do not like to travel with cash. All in all, we had a pleasant stay and the kids enjoyed it but I wouldn’t necessarily return.
Stayed 3 nights in Feb 2024
Response from THB TROPICAL ISLAND on Mar 14, 2024
Dear Leigh,First of all, for us to know the opinion of our guests about their stay is very important to keep improving, that's why we thank you for taking the time to write this review. We are glad to hear that you and your family liked our facilities and services. We are sorry to hear that the food did not meet your expectations, our buffet has a varied menu to satisfy all tastes, our dishes are cooked before each service, we have vegetarian, vegan and gluten free hot dishes, we have a showcooking for fish and meats, we have a pizza and pasta area, a cold area for salads, vegetables, fruits, desserts. For breakfast we have a cold area for cold meats, cheeses, milk, yoghurt, fruits, vegetables, etc... in the grill we have pancakes, scrambled eggs, roast tomatoes, potato omelette, beans, sausages, bacon, churros, etc... We think our menu selection is diverse. Regarding some services offered by the reception such as pool towels, magnetic card for the south door, sports equipment, irons, etc... we ask for a deposit of 10euros per item in cash, as this money is returned to the client as soon as they bring the item back and it is easier for the staff to manage it with cash. We are sorry for the inconvenience and we will take your comment into account to improve our services.We hope to have the opportunity to welcome you again.Kind regards

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from THB TROPICAL ISLAND on Mar 14, 2024
Estimada Laura,Muchas gracias por tomarse el tiempo de valorarnos, estamos felices de saber que su estancia fue buena y deseamos que sus vacaciones hayan sido estupendas. Esperamos volver a recibirla pronto.Un saludo

8/10 Good

Roberta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean big apartments. Lovely grounds. Food basic but ok.
Stayed 4 nights in Jan 2024
Response from THB TROPICAL ISLAND on Feb 9, 2024
Dear Roberta,Thank you for visiting us recently, it was a pleasure for us to attend you.We hope you enjoyed all of our services and appreciate you taking the time to rate us.We hope to have the opportunity to see you again.Best regards from the entire THB Tropical Island team.

6/10 Okay

Jevgenijus

Travelled with family and small children
Disliked: Property conditions & facilities
Very cold and tired apartments. Moisture and mould in the room. Very average AI food. It is not a 4-star hotel. The heated pools are not warm. The animation is only for French people or children.
Stayed 4 nights in Jan 2024
Response from THB TROPICAL ISLAND on Feb 4, 2024
Dear Jevgenijus,First of all, thank you for choosing THB Tropical Island to enjoy your holidays in Lanzarote and for taking the time to give us your opinion. For us, the opinion of our guests is our best tool to improve day by day.We are sorry to read that you did not enjoy our pools, all are heated with the exception of the main pool and the adult only pool.We are sorry to hear that the food did not meet your expectations, we have well known brands of drinks, we work with local suppliers to offer the best quality in our dishes and each dish is cooked before each service. We have a buffet that offers a varied menu throughout the week, including themed dinners. We have vegetarian, vegan and gluten free hot dishes, a pizza and pasta area, cheese area, salads, fruit and desserts. We hope that next time we can meet your expectations.All our rooms are checked by our technical service and housekeeping team, we regret your comment about your room, we pass the information to these departments. Thank you for your recent visit, we look forward to welcoming you back to the hotel to continue to create experiences together.Kind regards from THB Tropical Island.

10/10 Excellent

Rossalynn

Travelled with family, Travelled with partner
Liked: Amenities
Hotel was fantastic excellent set up for kids and I have been in this hotel 4 times each experience has been great… rooms are clean food is fantastic
Stayed 4 nights in Jan 2024
Response from THB TROPICAL ISLAND on Feb 4, 2024
Dear Rossalynn,First of all, thanks for the excellent review you left for THB Tropical Island in Lanzarote / Canary Islands, and for your time writing us about your great experience here.We greatly value the opinion of our guests to further improve the hotel.We are happy to know you enjoyed our cleaning service and food offer.Thank you one more time for your recent stay and It will be always a pleasure to welcome you at THB Tropical Island - Lanzarote.Best regards from the THB Tropical Island team

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from THB Tropical Island on Dec 14, 2023
Dear Steven,First of all, thank you for choosing THB Tropical Island to enjoy your holidays in Lanzarote and for taking the time to give us your opinion. For us, the opinion of our guests is our best tool to improve day by day.We are glad to hear that you have given us a good rating, we hope that your stay with us was as expected. Thank you for your recent visit, we look forward to welcoming you back to the hotel to continue to create experiences together.Kind regards from THB Tropical Island.

6/10 Okay

Niraj

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
A big resort with lots of facilities, well-designed apartments but not our first stay here and standards have gone down. It took over 2 days, many phone calls and visit to reception to get Wi-Fi fixed - very inconvenient and staff were not proactive in fixing the problem or testing it out, nor always friendly. They assumed that no complaint meant everything was sorted. Also no cleaning products provided for the kitchen - no sponge, washing up liquid, tea towels, kitchen roll or wiping cloths - they don't make it easy to keep the place clean! Also very minimal utensils, pans etc. Lastly, the cheek of them trying to charge EUR 40 when asked if could check out 1 hour later, even though hotel was quiet and the room was available. Not recommended if planning to cook or use the WiFi.
Stayed 4 nights in Nov 2023
Response from Thb Tropical Island on Dec 9, 2023
Good afternoon Dear Niraj, First of all thank you for your recent visit and for taking the time to let us know how your stay with us was. It is our best tool to improve day by day. We are sorry to hear that not everything was to your liking. We are working to improve our wifi network. Next time, please do not hesitate to ask our reception all the doubts and inconveniences that may arise. We will be happy to help you in any way we can. We do not provide cleaning products for the kitchen, only the necessary utensils to make use of them. Pots, pans, toaster, cutlery and necessary crockery... We have a supermarket in the hotel so that you can buy the other products that you may need.Late check out has a cost of 40, information displayed on our website. The normal check out is at 12.00, so if you want to have more time, you must pay an amount of 40. If you have any further questions, please do not hesitate to contact me. I will do my best. Best regards,

10/10 Excellent

Stewart

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with our stay at THB Tropical Island. The hotel and facilities are clean and modern. The meal selection was great!
Stayed 7 nights in Nov 2023
Response from Thb Tropical Island on Nov 19, 2023
Dear Stewart,First of all, thank you for choosing THB Tropical Island to enjoy your holidays in Lanzarote and for taking the time to give us your feedback. The opinion of our guests is very important for us as it is our best tool to improve every day and offer you our best services. We are very happy to know that your recent visit met your expectations and that you enjoyed all the facilities and services offered. It is a pleasure to know that our goal was achieved!Once again thank you for your time. We hope to have the opportunity to see you again in the future and to continue to create experiences together. Yours faithfully,

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay
Tropical Island is a fantastic place to stay. The rooms are starting to look a little tired but are kept very clean and have everything you need. They really need to get the issue with the back gate sorted. For those with mobility issues it would be a no go if that is not fixed. It adds another 900 metres to the trek back from beach or bars, not easy.
Stayed 5 nights in Sep 2023
Response from THB TROPICAL ISLAND on Oct 11, 2023
Dear Caroline, First of all, thank you for choosing us to enjoy your holiday in Lanzarote and for taking the time to give us your comments. We are glad to hear that you enjoyed your stay with us and that the services and facilities met your expectations. We are sorry that not everything was to your liking. We would like to let you know that we are in the process of renovating all the rooms, we have already started with two blocks in order to improve our services. With the back door, you have to be careful with bringing it close to your mobile phone as it loses connectivity. However, this is a courtesy door. We hope to see you again in the future and to continue creating experiences together. Best regards,

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great holiday and price point
Over all we had a great holiday here. The staff were really great, most were super friendly all were helpful! The complex is a bit dated (well used and weather worn) but the maintenance staff are constantly fixing, painting etc The cleaners are busy but because the place is well worn it can never feel pristine We didn’t go all inclusive but ate in the restaurants a couple of times, food was good although there is no ambiance in the canteen style buffet - there are some amazing places to eat nearby though Having so many pools is great. The main pool is super busy and loud but the adult only area is lovely and relaxing Getting loungers and umbrellas at the main pool was tough unless you got up super early We were travelling with our 5 year old who loved the slides and water park. She tried the kids club a couple times and enjoyed it too The entertainment at night was alright - not amazing but was a safe place for kids to have fun. The mini disco was really loved
Stayed 13 nights in Aug 2023
Response from THB Tropical Island on Aug 27, 2023
Dear Sarah, First of all I would like to thank you for the trust you have placed in us after choosing us to enjoy your recent holidays in Lanzarote and for taking the time to give us your feedback. For us the opinion of our customers is our best tool to improve day by day and offer our best services at all times. We are glad to know that you enjoyed your stay with us and that the services and facilities offered such as the main pool, the adults only pool and the mini club with all the activities during the day met your expectations at all times. We are sorry to hear that not everything was to your liking and that the appearance of the buffet was not to your expectations. We also have a terrace bar located by the main pool and 3 themed restaurants for dinner service. Also, with reference to the sunbeds, we have a large number of them distributed in all the pools with their respective umbrellas, although it is true that we are at a time of year with a lot of customers. In any case, you can ask our lifeguards for umbrellas and our staff will bring them to the terrace. We would like to inform you that we are gradually renovating our facilities, starting with two of our 3 themed restaurants. Also, at the end of the year we are planning a complete refurbishment of our rooms in order to improve our facilities and offer you an unforgettable and comfortable holiday. Thank you again for the time you have spent with us. I will take all your comments into consideration. We hope to have the opportunity to welcome you again in the future and continue to create beautiful experiences together. Best regards,

8/10 Good

Trevor

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good stay
We stayed at THB Tropical Island as a family of 4 for a week. We had booked a Premium Apt with pool view, but received 9ne with a Garden View, not a big issue. Rooms were a bit tired looking and could do with a bit of freshening up, however they were cleaned daily and met the families needs. Great grounds within the complex, plenty of pools but we mainly stayed around the main pool. You will always find a sunbed but will need to go down early to get and umbrella. Some of the songs around the pool wouldnt be family orientated, however if your enjoying yourself, you wouldnt be paying attention to the music. We did self catering but opted to pay on two morningsfor breakfast, €12 per adult, children free, had everything you need. Opt to get a back gate key, cuts 5mins off your time to the beach/town, which is a nice 10min stroll. Overall a good stay.
Stayed 7 nights in Aug 2023
Response from THB Tropical Island on Aug 16, 2023
Dear Trevor, First of all I would like to thank you for choosing us to enjoy your stay in Lanzarote and for taking the time to give us your feedback. Our best tool to improve day by day are the opinions of our customers. We are very happy to know that you enjoyed your stay with us and that the services and facilities as well as the cleanliness, the huge gardens, the swimming pools and the gastronomy offered at breakfast met your expectations at all times. We are sorry to hear that not everything was to your liking. We would like to let you know that we are planning a complete refurbishment of our rooms at the end of the year, in order to always offer all our customers our best services. We will take all your comments into account for future improvements. Thank you very much again for your time spent. We hope to have the opportunity to see you again in the future and continue creating experiences together. Best regards,

8/10 Good

Keith

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good family hotel
Had a lovely stay. Staff and food at hotel are excellent. Could do with improving on the availability of the buffet restaurants and having them open more often. Def requires some upgrades, especially to the pool toilets and lunch at the pool bar. Overall a solid property but could be in danger of sliding if money is spent on upgrading some areas soon
Stayed 14 nights in Jul 2023
Response from THB TROPICAL ISLAND on Jul 30, 2023
Dear Keith, First of all thank you for your recent visit and for leaving us your feedback. The comments of our customers are our best tool to improve day by day and to offer you our best services. We are glad to know that your recent visit met your expectations and that you enjoyed the services and facilities offered, as well as the gastronomy. We would also like to thank you for your compliments to our staff.We regret that not everything was to your liking. We will take all your comments into consideration for future improvements to our facilities. We hope to have the opportunity to welcome you again in the future, to continue creating experiences together and, above all, to exceed your expectations in all aspects. Best regards,

8/10 Good

Michael

Stayed 6 nights in May 2023
Response from THB TROPICAL ISLAND on Jul 30, 2023
Good afternoon Dear Michael, First of all thank you for your recent visit. The comments of our guests are our best tool to improve day by day and to make your holiday an unforgettable memory. We are pleased to know that your recent visit met your expectations and that you enjoyed the services and facilities offered. We hope to have the opportunity to welcome you again in the future and continue creating experiences together. Best regards,

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2023
Response from Subdirectora THB Tropical Island on Apr 8, 2023
Dear Paul, On behalf of the THB Tropical Island hotel team, we want to thank you for choosing us to enjoy your vacation and for taking the time to rate us.We are very pleased to know that you thoroughly enjoyed your stay with us and we look forward to welcoming you back to our establishment soon.Best regards,

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2023

8/10 Good

pushpinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2022
Response from Subdirectora Hotel THB Tropical Island on Jan 13, 2023
Estimado huésped, Gracias por escogernos y por el tiempo dedicado a valorarnos. Estamos muy contentos de conocer que disfrutó de su estancia y esperamos darle de nuevo la bienvenida pronto en nuestro establecimiento. Reciba un cordial saludo,

6/10 Okay

Dwayne

Travelled with family and small children
Liked: Staff & service
I like the child-friendliness of this hotel. The little one loved it which is the main purpose we went.
Response from THB Tropical Island on Jan 9, 2023
Dear Dwayne,First of all, we want to thank you for having chosen our hotel to enjoy your vacations and for spending part of your time evaluating us.We are very happy to know that you enjoyed your family vacation to the fullest, we certainly hope to welcome you back in the future to continue creating experiences together.Regards,

4/10 Poor

Fiona

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The pool we looked over was very dirty this was cleaned after I complained. The lift was worn out to the property and nearly threadbare. The area in front of our door was dirty floor ,ceiling and walls. The property was lovely in other blocks and could be lovely if it was cleaned and had some money spent in areas. I did complain and ask to be moved or have a refund this could not be arranged immediately and after day 2 I said I would stay asm it didnt seem worth it then and I had got used to the dirt.
Response from Subdirectora Hotel THB Tropical Island on Jan 5, 2023
Dear Fiona,First of all, we want to thank you for choosing us to enjoy your vacation and for taking the time to value us.We greatly regret your dissatisfaction, due to the dates in which we are stay at the hotel, we understand that it was due to the strong haze that the island experienced in those days. The entire cleaning team strives daily to keep all areas clean. It is an apartment highly valued by our guests.Once again, thank you for your comments, which are our best tool for continuous improvement and we hope to see you again soon at our facilities.Best regards

8/10 Good

Peter

Stayed 3 nights in Dec 2022
Response from Subdirectora Hotel THB Tropical Island on Jan 3, 2023
Estimado Peter, Gracias por escogernos y valorarnos, estamos muy contentos de conocer que disfrutó de su estancia. Esperamos verle de nuevo pronto en el establecimiento. Reciba un cordial saludo,

8/10 Good

steph

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is within walking distance of the beach and restaurants. The hotel is great for families with the slides pool and entertainment. The accommodation was clean. The only negative was the food was not the best, so we ended eating out for lunch and dinner.
Stayed 8 nights in Oct 2022
Response from THB Tropical Island on Dec 5, 2022
Dear Mr Mallion, First of all, thank you for choosing THB Tropical Island to enjoy your holiday and for taking the time to leave us this comment. We are glad to hear that you enjoyed your holiday with us and that our facilities as well as the pools and rooms met your expectations. Our team works hard every day to offer you our best services. We regret that our gastronomic offer did not meet your expectations. We have a wide range of menus with a weekly rotation. As well as three themed restaurants on weekdays, and a snack area operating until 17:00. The comments of our guests are our best tool for continuous improvement, so we appreciate your feedback.Once again thank you for choosing us. We hope to have the opportunity to serve you again in the future.Best regards,

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families
This was a great complex with so much to do. A bit if a walk to the beach but we didn’t mind.
Stayed 4 nights in Oct 2022
Response from Subdirectora Hotel THB Tropical Island on Oct 16, 2022
Dear Anna, First and foremost we would like to thank you for the praising review you shared following your recent visit to our THB Tropical Island hotel and are delighted to read that we were able to match your expectations. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Best regards

8/10 Good

Elizabeth

Stayed 4 nights in Oct 2022
Response from Subdirectora Hotel THB Tropical Island on Oct 9, 2022
Dear Elizabeth, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.We hope to welcome you back to our hotel in the near future for yet another great stay.Best regards

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022
Response from Subdirectora Hotel THB Tropical Island on Oct 9, 2022
Estimada Rebecca, Gracias por escogernos para disfrutar de sus vacaciones en la isla y por el tiempo destinado en valorarnos. Estamos muy contentos de leer que disfrutó de su estancia en la isla y esperamos darle de nuevo la bienvenida pronto en nuestras instalaciones. Reciba un cordial saludo

6/10 Okay

Sandra

Travelled with family
Not a 4 star complex,
Stayed 10 nights in Sep 2022
Response from Subdirectora Hotel THB Tropical Island on Oct 3, 2022
Dear Sandra, Thanks for choosing our hotel to enjoy your vacation in Lanzarote. We are sorry that the hotel category legally assigned to us for our facilities and services does not match what you perceived during your stay. We will continue to work towards changing this perception through our efforts and service-minded spirit.We look forward to seeing you again so we may regain your trust with a better experienceBest regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room only base with lovely relaxing spaces
Third visit to Tropical Island we use it as a room only base. The apartments are super clean and comfortable with lovely landscaped surroundings or small pools if you prefer. We find it a very relaxing place to be but enjoy the entertainment round the family pool too. We go out for all meals and have the occasional snack in our room from the supermarket. Playa Blanca restaurants are too good to miss.
Stayed 5 nights in Sep 2022
Response from Subdirectora Hotel THB Tropical Island on Sep 29, 2022
Dear guest, We first would like to thank you for making our THB Tropical Island your preferred choice for your holidays in Lanzarote , it is always a pleasure to welcome back our most loyal guests year after year. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Best regards

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel. Plenty of pools.
Nice hotel. Rooms are nice and spacious. Hotel was clean. Use of the fridge and cooking utensils good if not all inclusive. The extensive pools were great for the kids and the slides were great fun.
Stayed 4 nights in Aug 2022
Response from Subdirectora Hotel THB Tropical Island on Sep 4, 2022
Dear David, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.We are delighted to see that you really enjoyed the beauty of our installations and pools. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Best regards,

10/10 Excellent

Fergus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family Holiday
Very Clean, pools are great, adult pool brilliant for decent lane swimming. Around 44m. Kids loved it especially the splash pool. Very safe and kids loved the freedom being able to roam around. Asro pritch and tennis courts in good nick. Would highly reommend for young family.
Stayed 14 nights in Jul 2022
Response from Subdirectora Hotel THB Tropical Island on Aug 7, 2022
Dear guest, On behalf of the THB Tropical Island team, we would like to thank you for choosing us to enjoy your vacation and for taking the time to rate us and leave us this comment. We are delighted to know that you fully enjoyed your family vacation in our various facilities. We hope to welcome you again and continue to share unique moments together. Best regards,

8/10 Good

Hina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for families and children. Nice pools and kids entertainment. Need some more shops either inside or near by. Room was cold. Need a shallow pool that kids can swim in (0.70m)
Stayed 3 nights in Jun 2022
Response from Subdirectora Hotel THB Tropical Island on Jun 13, 2022
Dear Hina, Thank you for choosing our hotel to enjoy your vacation and for taking the time to leave us this comment. We are delighted to read that you enjoyed your stay with us even though your son lacked a pool to swim in, just to inform you that we have 4 pools for the little ones. In relation to the room, we will check this in case the air conditioning is on. Thank you very much again for your constructive criticism, we hope to welcome you again soon in the establishment. Best regads,

8/10 Good

giedre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very good for families with kids. Everything you have in the hotel
Stayed 7 nights in May 2022
Response from Subdirectora THB Tropical Island on May 15, 2022
Dear Giedre, First of all, the THB Tropical Island team would like to thank you for choosing us to enjoy your vacation and for the time spent in evaluating us and leaving us this comment. We are very happy that you enjoyed your stay and our spacious and comfortable facilities. We are looking forward to welcome you back in our hotel soon. Best regards

10/10 Excellent

Chirag

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Location is perfect, not too close to playa banca high street not too far. My kids love swimming pool and we like the fact that every 30/40 apartment had their own swimming pool plus the main pool which is common for the whole hotel. That’s unique as I have never seen that before. Parking was easy. Entertainment was good. We only opted for Breakfast, but that was good too. During our stay we noticed that fridge was not working so we notified to the hotel staff and were surprised that they replaced with brand new fridge. As a suggestion I would only suggest one thing that fridge should have freezer section as well. But overall it was very good experience. 10/10.
Stayed 5 nights in Apr 2022
Response from Subdirectora THB Tropical Island on Apr 24, 2022
Dear Chirag, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. We appreciate your positive feedback on our entertainment alternatives since it is our mission to create fun moments for all ages. Moreover, we would like to thank you for pointing out the efficient service you received when reporting a minor issue in your room and we sincerely thank you for informing us immediately so we could intervene minimizing the disruption during your holidays among us. We hope to welcome you back to our hotel in the near future for yet another great stay. Best regards

10/10 Excellent

Noelia Beatriz zambrano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic apartments for 3 or 4 people. Kitchenette was on the small side but we didn't do as much cooking as we were planing to, so it was perfect. The food at the restaurants was great, with so many options to chose from with "eat as much as you can" buffets, we paid separately for this, not sure if the "all included option" would have worked out better for us, since we ate out a few times during our stay during fantastic day out trips (some booked privately with independent tour bus companies). The curtains completely black out the light, so that can provide a bit more sleep in the mornings. It feels very safe around the huge area of the apartments complex. In the mornings around 7:30am the hotel personnel do their rounds with their trollies, the noise of the wheels woke me up a few times - I guess that's unavoidable but it would have been very quiet apart from that. At the end of our stay the hotel seemed to have filled up (high season), I was grateful that during our stay the hotel wasn't as busy. There were mini disco parties for kids at 8:30pm, and other events after that for the "grown ups", that kids also enjoyed. This was very nice and better if you (or your kids) manage to make friends with other families and have a drink with them. If you want to relax and have some peace and quiet time, try to get a room that doesn't have a pool just outside (pools are all at easy reach anyway). Lanzarote and this hotel were the perfect choice for a memorable holiday!
Stayed 8 nights in Apr 2022
Response from Subdirectora THB Tropical Island on Apr 24, 2022
Dear Mrs Zambrano, Firstly we would like to thank you for the lovely review you shared following your recent visit to our THB Tropical Island hotel and are delighted to read that we were able to match your holiday expectations. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you again for your great feedback, and we hope to welcome you back again for another stay here very soon. Best regards.

2/10 Terrible

Bobby

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I left after one night. The place was filthy and I’d strongly recommend you take it off your sote
Stayed 6 nights in Apr 2022
Response from Subdirector THB Tropical Island on Apr 28, 2022
Dear guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Kind regards,

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2022
Response from Subdirector THB Tropical Island on Apr 7, 2022
Gracias por visitar THB Tropical Island

10/10 Excellent

JENNETTE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
I cannot fault this hotel, I travelled as a solo female & felt very safe, the staff are very friendly, evening entertainment was good, food was excellent with plenty of choice. rooms are very spacious & clean. A short stroll to the town with nice bars & shops. I will return later in the year.
Stayed 4 nights in Mar 2022
Response from Subdirector THB Tropical Island on Mar 31, 2022
Thank you very much for visiting THB Tropical Island and for taking some of your time on sharing such a nice review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed every moment nite! Staff were helpful and friendly. Apartment spacious and well equipped. Will definately return
Stayed 7 nights in Mar 2022
Response from Subdirector THB Tropical Island on Mar 31, 2022
Thank you for coming to our hotel and for leaving this wonderful comment about your stay.

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for training
Stayed 7 nights in Mar 2022
Response from Subdirector THB Tropical Island on Mar 31, 2022
Thank you. we will waiting for your return. All the best

6/10 Okay

Jacqui

Liked: Cleanliness, property conditions & facilities, room comfort
Really clean throughout. Adult only pool a definite bonus. Disappointed with food and drinks included in the all inclusive package. Restaurants rather chaotic
Stayed 3 nights in Mar 2022
Response from Subdirector THB Tropical Island on Mar 8, 2022
Dear Jacqui, We are grateful of your visit. We feel sorry that our wide range offer of food of beverage was not of your taste. All the best

10/10 Excellent

Ernesto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean place with good food and drinks plus great and lovely staff!
Stayed 6 nights in Feb 2022
Response from Subdirector THB Tropical Island on Mar 8, 2022
We greatly appreciate the time you spent to review your recent experience in our hotel, at THB we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

10/10 Excellent

Leonie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have just come back and had a lovely stay, the apartments were clean and well kept, well equipt and maintained. The complex itself is very big, slightly dysfunctional, only one family bar open during the day so unless you're at the main pool area during the day you have a little walk around the complex to get a drink, although it looks as though there are other facilites to have a bar, maybe theyre open during the summer. We were all inclusive the food was do able, always something to find, again the dining area was dysfunctional, three sections which didn't really flow and very much like a canteen, plastic tables and chairs. The snack bar was convenient offering usual fast food, salad and sandwiches, but often a little queue. We dont really drink so cannot comment on this side of things. Pool areas were well kepts, the main pool was freezing but thr individual pools at the apartment blocks were heated. The sports facilities were great fun, the entertainment was usual holiday entertainment- something for everyone. Kids club i wouldn't recommend- day 1 my 2 children escaped and made their way back to our room past 5 pools without anyone noticing, luckily we were just getting some bits from our room, we went back to make kids club aware but not really bothered, day 2 we made a point of sendng them back thrn the staff chased after us and was flustered as our just 4 year old had been arguing with a group of girls - it seems kids club cant cope with kids so they didnt go back.
Stayed 7 nights in Feb 2022
Response from Subdirector THB Tropical Island on Mar 8, 2022
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success Best regards

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Feb 2022
Response from Subdirector THB Tropical Island on Mar 8, 2022
:)

6/10 Okay

TImothy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
This resort was okay but is definitely not 4 star. Is should be a 3 star resort - certainly if you compare to nearby newer hotels and aparthotels. The two bedroom apartment was adequate and okay but for a family of 4, the sofa bed was uncomfortable and didn't give good quality sleep. The breakfast in general had lots of choice but the hot typical Western food was either overcooked (fried eggs) or not tasty. If you stuck to the fruit and bread then it was okay . The large poolside snack bar had the worst food we had throughout the holiday .... luckily we had a hire car to get out to other restaurants etc. Staff were very pleasant and the pool areas were many ... but FREEZING water! Be warned! Our four year old contracted a fever because of this. Don't get me wrong, - it's an okay resort but we would have paid more for higher standard accommodation.
Stayed 8 nights in Feb 2022
Response from Subdirector THB Tropical Island on Mar 8, 2022
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics

10/10 Excellent

sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022
Response from Subdirector THB Tropical Island on Mar 8, 2022
:)

10/10 Excellent

Vince

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab Hotel and worth it
I have just returned from a week in this lovely hotel. i have travelled to caranes many times but first time staying here. And our family love it ….So the moment we arrived great check in lovely man who explained everything to us. our hotel room was so nice spotless comfortable, a lovely bottle of Gin for us too which was a great. we were there on Breakfast only and that was lovely everyday plenty of choices. The staff at this hotel work so hard and are so pleasant to everyone..... Thank you hotel tropical we will be back.
Stayed 9 nights in Nov 2021
Response from Subdirector THB Tropical Island on Dec 17, 2021
Dear Vince, Thank you for leaving such a nice review about your stay at our THB Tropical Island. As you mentioned our staff makes their best to make our guests holidays an unforgatable experience. We wish to receive you back soon. All the best.

8/10 Good

Direct

Business traveller
Liked: Cleanliness
Stayed 1 night in Dec 2021
Response from Subdirector THB Tropical Island on Dec 24, 2021
Gracias por visitar THB Tropical Island

4/10 Poor

Krzysztof

Liked: Property conditions & facilities
Second visit. Even worse than first one. 5th Dec found bread with mould . Spoken to staff (lady with curly short hair) Her reaction. Ah ok. Thats it. No apologises nothing else. Food loads of fat everywhere. Fries,meat,sauces,pizza. Food is disgusting up there. Few people agreed with me. Drinks ok not bad at all. Went self catering but one guy at recepcion offered All inc band for €20 a day cash to his pocket. We did meet at some point and exchanged money for blue band. Not bad deal. Hotel areas clean. Rooms so so. No cleaning service on Sunday.
Stayed 3 nights in Dec 2021
Response from Javier Santiago on Dec 8, 2021
Dear Krzysztof, Many thanks for your message. I think it is not fair to complain to us about something we did not get paid for. Anyway and because of your email we have change the way we control our guests wristbands. Regards, Javier Santiago THB Hotels

8/10 Good

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Subdirector THB Tropical Island on Dec 24, 2021
Gracias por visitar THB Tropical Island.

8/10 Good

Mohammad, Swindon

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful aparthotel. The pools and environment are lovely, lots of activities for adults and the kida. Small Pools are heated for comfort, the main pool is freezing however. Rooms are a bit basic and could do with renovating the design, especially the bathroom. All inclusive is great but we got bored of the food after a few days, but considering the low cost to add on all inclusive compared to just apartment then it was worth it as many hotels charge this much for breakfast alone. However the soft drinks are incredibly watered down.
Stayed 5 nights in Nov 2021
Response from Subdirector THB Tropical Island on Dec 17, 2021
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our THB Tropical Island hotel with us and Expedia readers.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from Subdirector THB Tropical Island on Nov 28, 2021
Thank you for choosing THB Tropical Island