Hey David,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lansing West - MSU. It's saddening to hear that you weren't satisfied with the appearance of our property. Please know that we will be doing some work on our property. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Thanks for sharing your feedback with us, Sandra. The staff at our Red Roof Inn Lansing West - MSU was elated to see that we earned your 5/5 score. You mentioned that you loved it here, which was pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

Dear Chad,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LANSING WEST - MSU. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Justin,Thank you for taking the time to share your feedback with us. Our team at the Red Roof Inn Lansing West - MSU was delighted to see your 4/5 score. However, we would love to hear about your stay, so please feel free to share your comments with us.Once again, on behalf of Red Roof, we would like to thank you for sharing with us. It would be our pleasure to host you again.With thanks,XaoRed Roof ManagementRediResponse Specialist

Dear Judy,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN LANSING WEST - MSU. We value you as our guest and welcome your 4/5 score. At Red Roof we are thrilled to know that our lobby was very inviting, the location was very good and all the positives that you highlighted. However, regarding your comment of the upkeep of the facility, the cleanliness of behind the bathroom door and any other concerns that you stated. These will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Hello Nya, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LANSING WEST - MSU and I appreciate your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Gary, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LANSING WEST - MSU and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Ronald,Thank you for your review following your stay at Red Roof Inn Lansing West - MSU. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the hotel and the staff wasn't to your liking, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

Hello Basil, Thank you for taking the time to tell us about your stay at the Red Roof Inn Lansing West - MSU. I am disappointed that your experience did not meet your expectations, as you indicated that the mattress was not your liking. Please accept our sincerest apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comment swill be reviewed by staff in an effort to ensure you experience is not repeated. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Dear Doug,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Lansing West - MSU and I are sadden your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

Hello Mario, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LANSING WEST - MSU and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Brandon,We are sorry to hear your recent experience at the RED RED ROOF INN LANSING WEST - MSU did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback at Red Roof. Sincerely,Red Roof Management

I appreciate the time that you took to share your sentiments with us, Timothy. Our team at the Red Roof Inn Lansing West - MSU appreciated your 3/5 score following your stay. In the future, please consider adding more information so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements. On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

Hi Benjamin,Thank you for taking the time to write a review of your stay at the Red Roof Inn Lansing West - MSU. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

Hello Jewel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES CORBIN and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Richard, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LANSING WEST - MSU and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LANSING WEST - MSU and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Hello Elena, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LANSING WEST - MSU and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Hello Claudia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LANSING WEST - MSU and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Deborah,Thank you for taking the time to tell us about your stay at the Red Roof Inn Lansing West - MSU. I'm glad your stay was clean and the room great. We aim to deliver a positive experience for all our guests and we are happy you were satisfied with your stay.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Abigail Red Roof Management RediResponse Specialist

Hello Dan,Thank you for taking the time to tell us about your stay at the Red Roof Inn Lansing West - MSU. You indicated that you were unsatisfied with the lack of cleanliness of the room, the uncomfortable pillow and beds and the other concerns you described. We will take your comments into consideration to make changes to improve our customer experience.It is our primary intention to provide our guests with a home away from home experience and we are sorry that was not achieved with your stay. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, Abigail RediResponse Specialist

Hello Robin, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN LANSING WEST - MSU. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Valued Guest,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN LANSING WEST - MSU and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

Hello Opuene,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN LANSING WEST - MSU and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

Dear Rosa,Thank you for taking the time to tell us about your experience at the RED ROOF INN LANSING WEST - MSU.I am truly disappointed to see your 2/5 score and to know the issues you described regarding an unpleasant odor in your room, a jammed door and a broken bathroom lock. This is not the usual experience our guests have with us and I apologize. I have shared this feedback with the team at Red Roof, to have your concerns checked. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof Management RediResponse Specialist

Hello Latonya,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN LANSING WEST - MSU and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

Dear Dwayne,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LANSING WEST - MSU. I am sorry that your experience did not meet your expectations due to being face with safety concerns, our cleaning methods not being up to your standards, and the other highlighted concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

Dear Valued Guest,I appreciate you sharing your feedback following your stay at the RED ROOF INN LANSING WEST - MSU. I was saddened to read that your stay fell short of your expectations due to the encounter you mentioned with pests. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Sharma Red Roof Management RediResponse Specialist

Dear Susan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LANSING WEST - MSU. It's good to hear that you found our hotel to be a great place to stay and you were pleased with the affordability resulting in a 4/5 score. Once more, thank you for your review. Red Roof hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

Dear Natosha, Thank you for taking the time to tell us about your experience at the RED ROOF INN LANSING WEST - MSU. I am sorry that your experience was less than ideal due to the lights that did not work in the room. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Luther,Thank you for taking the time to tell us about your experience at the Red Roof Inn Lansing West - MSU. I am glad that we earned your 3/5 score. However, it seemed your stay fell short of your expectation due to the situation you described regarding there being only one towel and that the light over the sink did not work. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

Dear Deborah,Thank you for taking the time to tell us about your experience at the Red Roof Inn Lansing West - MSU. I am glad to read that you were pleased with our staff, prompting your 10/10 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof Management RediResponse Specialist

Hello Milos, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN LANSING WEST - MSU and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

Dear Andrew,We are sorry to hear your recent experience at the HomeTowne Red Roof Inn Lansing West - MSU did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,CarlaRed Roof Management RediResponse Specialist

Hi Alexandra,Thank you for taking the time to write a review of your stay at the Red Roof Inn Lansing West - MSU. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRediresponse Specialist

Hello Abdulaziz, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LANSING WEST - MSU and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

Dear Julius, We at the RED ROOF INN LANSING WEST - MSU appreciate your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

Dear Raymond,Thank you for taking the time to tell us about your experience at the RED ROOF INN LANSING WEST - MSU. I am sorry for any inconvenience caused due to the broken lights you mentioned. I have shared your comments with management to address your concern.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concern and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Sharma Red Roof Management RediResponse Specialist

Dear Marcelle,We are sorry to hear your recent experience at the RED ROOF INN LANSING WEST - MSU did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns. We appreciate your business and truly value your feedback. Sincerely,Sharma Red Roof Management RediResponse Specialist

Dear Valued Guest, I appreciate you sharing your feedback following your stay at the Red Roof Inn Lansing West - MSU. We strive to provide guests with all the comforts of home, so I am disappointed to see your 6/10 score. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the possible uncleanliness of the bathroom and the comfort of the bed was not to your liking. Please accept our sincerest apologies in regards to the outage of Wi-Fi service. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,NishayeRediResponse Specialist

Hello Jerry,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Lansing West - MSU appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRediResponse Specialist

Dear Patrick,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LANSING WEST - MSU. I am happy to hear that you found your room to be very clean and our staff to be very friendly prompting your 5/5 score.Thank you again for kind words. We hope to continue to provide great experiences for you.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

Dear Mohammed,Thank you for taking the time to tell us about your experience at the RED ROOF INN LANSING WEST - MSU. I am sorry that your experience did not meet your expectations due to the cleanliness of our hotel not being up to your standards and the odor of the rug you described. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

Dear Linda,Thank you for taking the time to complete our guest survey. I appreciate your 5/5 score. You indicated however, that due to the upkeep of our property, your stay was hindered. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better stay. Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello April,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN LANSING WEST - MSU and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

Thank you for sharing your feedback with us, Sean. The team at the Red Roof Inn Lansing West - MSU was pleased to know that you were fond of our convenience to your travels and our comfortable beds. However, you noted that the subpar bathroom floor's cleanliness and that the room needed to be updated dampened your overall experience. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in our growth, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRediResponse Specialist

I appreciate the time that you took to share your sentiments with us, John. Our team at the Red Roof Inn Lansing West - MSU appreciated your 6/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps us to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRediResponse Specialist

Thank you for sharing with us, David. Our staff at the Red Roof Inn Lansing West - MSU appreciated your 6/10 score. However, you stated that there was a strong cigarette odor in room. As such, your feedback may be taken into consideration going forward.Guest feedback, like yours, aids in our growth, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRediResponse Specialist

Hello Valued Guest,Thank you for sharing your experience at the RED ROOF INN LANSING WEST - MSU. I am saddened to read that your experience did not meet your expectations. Please accept our apologies for the broken lights, the odor of the room and the other highlighted concerns which hindered your stay. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize.I have made management aware of your comments in an effort to directly address your concerns and to have that room inspected. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRediResponse Specialist

Thank you for sharing your 5/5 rating with us, Christy. Our staff at the Red Roof Inn Lansing West - MSU was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRediResponse Specialist