- Liked: Cleanliness, staff & service, property conditions & facilities
Check-in is at 3 o'clock, we called a few hours before we got there asking a few questions & everything seemed to be good to go. We got there about thirty minutes before 3, hoping to take a shot at getting in a few minutes early, but the room wasn't ready (said it wouldn't be until 3) so we went around the area & found somewhere to eat. About 45 minutes after check-in, we're back & told the room isn't ready. The front lobby is now filling with new arrivals & we are not the only room that isn't ready, but ours IS the last to be ready.. so we've been waiting about 30 minutes with 3 anxious kids & information that our room was going to be ready over an hour ago.. so the hotel was going to switch our room to go ahead & accomodate us (not ideal, I didn't want the first time we took & paid for our family on a mini vacation to be in a disability / wheelchair access room we didn't pay for!) & then once she handed me the room key, a phone call was made to her saying that the room had been ready. Five minutes ago the guy before us didn't check out, now the room has been ready once it was checked by a manager. Either way, if it was ready or not, the bad communication in the hotel left us in the lobby. Our bathroom door was locked & we called to have someone open it, my husband ended up getting in, but we met the guy supposed to fix it over an hour later in the elevator, again, bad communication. Hotel was lovely, nothing else went wrong, but communication is key to success. I'd still go