Lanercost Vacation Packages

Varied breakfast, main lobby decor is modern but the rest of the hotel, especially the rooms and very tired and dated.

I love this hotel, it’s in a great location. The studio room is the best, I love the size and layout. Clean room with a great view. This is my second time staying at this hotel and I’ll probably be back. That’s mostly down to the best hotel gym I’ve seen in a long time. Staff are OK, I don’t like that service charge is added but it is very easy to take off.

Booked as was staying for the marathon weekend. Wasn’t ideal that we were left awake until 3am due to a bar of sorts at ground level was open and extremely loud (not saying this isn’t the norm on a Saturday night but we were 7 flights up and the window did nothing in the way of soundproofing unfortunately). Room was fine in itself minus a light detached from its socket but it didnt seem dangerous enough to warrant getting someone in to change it. The shower was extremely slow draining so could probably do with it being unclogged somewhere down the line. Staff were very friendly though and the complaints are minimal id just probably try elsewhere unless it’s a weekday etc.

bedroom tv was out of date so none of the apps worked. the tvs weren't tuned properly so most channels were missing. the internet seemed to be faulty so was connected via a different apartment. the connection was flaky, dropped out constantly. the kitchen amenities were basic, no cooking utensils. no soft lighting in living area only bright harsh kitchen lighting...had to use a lamp from bedroom, though no side table to put it on. windows are floor to ceiling and only roller blinds so you're either in blackout or a goldfish bowl . the window sills are metal, the building has no overhang, and windows are staggered so when it rained raindrops sounded like ball bearings hitting a steel tray, the sound seemed to amplify through the window frame by the bed, kept us awake half the night. batteries both tv remotes were dead, manager brought 2 other remotes, the batteries lasted five minutes and also died, had to buy our own. the listing for the flat suggested there was parking available, failed to mention the only parking was via another private company at £17 a night. flat itself is fine just needs a few basics fixing.

Great hotel. Amazing kind hardworking staff.