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Reviews of The Originals City, Hôtel Les Bruyères, Dax Nord

3 out of 5
The Originals City, Hôtel Les Bruyères, Dax Nord
Z.A.C. de Gazalieu, 190 impasse du Basile, Castets, Landes

Reviews

8.8

Excellent

Rating 10 - Excellent. 138 out of 325 reviews" "
Rating 8 - Good. 156 out of 325 reviews" "
Rating 6 - Okay. 26 out of 325 reviews" "
Rating 4 - Poor. 4 out of 325 reviews" "
Rating 2 - Terrible. 1 out of 325 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

D

Stayed 1 night in Oct 2023
Response from Carine on Oct 18, 2023
Nous vous remercions de nous avoir fait part de vos impressions suite à votre passage à l'hôtel Les Bruyères Castets. Nous sommes heureux que vous ayez apprécié nos services. Au plaisir de vous accueillir à nouveau

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel
Super hotel.The rooms are sound proof, I can honestly say we never heard a thing; other guests, traffic, nothing. The beds were comfy and the AC was much appreciated
Stayed 1 night in Sep 2023
Response from Carine on Sep 16, 2023
Thank you for your remarks on your stay in our hotel.We are glad that your visit gave you complete satisfaction.We hope to welcome you again in our hotel.Kind regards.

10/10 Excellent

Brian

Stayed 1 night in Sep 2023
Response from Carine on Oct 30, 2023
Nous vous remercions de nous avoir fait part de vos impressions suite à votre séjour dans notre hôtel.Nous sommes heureux que votre séjour vous ait donné entière satisfaction.Nous espérons avoir le plaisir de vous accueillir de nouveau au sein de l’hôtel Les Bruyères Castets. Cordialement

10/10 Excellent

Bjorn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great for families passing through on the way to or back from Spain. Right off the entry/exit to the freeway.
Stayed 1 night in Jul 2023
Response from Carine on Jul 17, 2023
Thank you for your remarks on your stay in our hotel.We are glad that your visit gave you complete satisfaction.We hope to welcome you again in our hotel.Kind regards.

10/10 Excellent

Bjorn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Jul 2023
Response from Carine on Jul 3, 2023
Thank you for your remarks on your stay in our hotel.We are glad that your visit gave you complete satisfaction.We hope to welcome you again in our hotel.Kind regards.

8/10 Good

James

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Carine on Jun 10, 2023
Nous vous remercions de nous avoir fait part de vos impressions suite à votre séjour dans notre hôtel.Nous sommes heureux que votre séjour vous ait donné entière satisfaction.Nous espérons avoir le plaisir de vous accueillir de nouveau au sein de l’hôtel Les Bruyères Castets. Cordialement

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Easy check in, ideal for overnight stop for travelling to Spain staff very friendly.
Stayed 1 night in Mar 2023
Response from Carine on Apr 3, 2023
Yhank you very much for this king comment.See you soon at Les Bruyères Castets!

10/10 Excellent

Norman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Carine on Feb 13, 2023
Thank you very much for this award! We are happy that you enjoyed your stay on our hotel.Kind regards

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Carine on Feb 6, 2023
Merci de votre confiance et à bientôt à l'hôtel les Bruyères Castets.Belle journée

8/10 Good

tina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very convenient for the motorway.
Stayed 1 night in Dec 2022
Response from Carine on Dec 30, 2022
Thank you very much for your comment.Have a nice day and Happy new year!

10/10 Excellent

Malcolm

Stayed 1 night in Mar 2022
Response from carine on Mar 14, 2022
Nous vous remercions de nous avoir fait part de vos impressions suite à votre séjour dans notre hôtel. Nous sommes heureux que votre séjour vous ait donné entière satisfaction. Nous espérons avoir le plaisir de vous accueillir de nouveau au sein de l’hôtel Les Bruyères Castets. Cordialement

8/10 Good

MARTIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean Hotel, friendly greeting when i arrived.
Stayed 1 night in Dec 2021
Response from carine on Jan 7, 2022
Thank you for your remarks on your stay in our hotel. We are glad that your visit gave you complete satisfaction. We hope to welcome you again in our hotel. Kind regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very Convenient stop over hotel
This was our second stay at this hotel. Very convenient location just off the motorway ideal for one night stop on our journey's to and from Spain. Hotel has own resturant and also a Mcdonalds next door so food choices. Hotel is basic but clean looking a bit tired in places, not an issue for a one night stop. Staff are extremely hepful. We were not allowed to use the resturant, as our UK covid passes didn't work, this was not anything the hotel had control over. The staff arranged for us to have a take away meal in our room. Not a pleasant experience but at least we had a hot meal after a long day driving.
Stayed 1 night in Dec 2021
Response from carine on Dec 28, 2021
We are touched by your kind comment. We are indeed very happy that you have been sensitive to the benevolence and availability of our team. Our priority is your comfort! We hope to have the pleasure of receiving you again. See you soon in Hôtel Les Bruyères Castets.

6/10 Okay

Jamila

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2021
Response from carine on Dec 24, 2021
Nous vous remercions de nous avoir fait part de vos impressions suite à votre séjour dans notre hôtel. Nous sommes heureux que votre séjour vous ait donné entière satisfaction. Nous espérons avoir le plaisir de vous accueillir de nouveau au sein de l’hôtel Les Bruyères Castets. Cordialement

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from carine on Nov 25, 2021
Nous vous remercions de nous avoir fait part de vos impressions suite à votre séjour dans notre hôtel. Nous sommes heureux que votre séjour vous ait donné entière satisfaction. Nous espérons avoir le plaisir de vous accueillir de nouveau au sein de l’hôtel Les Bruyères Castets. Cordialement

8/10 Good

Jonathan

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2021
Response from carine on Nov 25, 2021
Nous vous remercions de nous avoir fait part de vos impressions suite à votre séjour dans notre hôtel. Nous sommes heureux que votre séjour vous ait donné entière satisfaction. Nous espérons avoir le plaisir de vous accueillir de nouveau au sein de l’hôtel Les Bruyères Castets. Cordialement

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for Money
Good Value for Money
Stayed 1 night in Sep 2021

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, good stop-over spot
Check in was a little slow, but helpful and polite. Arrived in the dark and found the outside lighting not too bright. Room and shower-room aok for an overnight stay. More secure parking available for a small extra cost.
Stayed 1 night in Aug 2021

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over
Even with the covid restrictions the young lady at reception is a credit to the hotel and nothing was to much trouble ,only problem was the hotel policy of not accepting foreign credit/debit cards is very strange and nit helpful when arriving late and needing food although McDonald's is next door
Stayed 1 night in Dec 2020
Response from carine on Dec 21, 2020
Thank you very much for this kind message. We wish you a merry Christmas,

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from carine on Nov 3, 2020
Nous sommes ravis que vous ayez apprécié votre séjour au sein de notre établissement. Toute l'équipe vous remercie pour cette jolie note, au plaisir de vous accueillir à nouveau Cordialement

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal place to stopover. Mattresses comfortable, pillows not so much; need another or just one bigger pillow. Shower had black mould marks on the bottom of grout/sealant, looked like nothing bleach wouldn’t fix, otherwise clean. Restaurant next door ideal.Breakfast pricey.
Stayed 1 night in Jul 2020
Response from carine on Jul 22, 2020
Thank you for your comment, and see you soon at hôtel Les bruyères Castets Kind regards

8/10 Good

Teresa

Liked: Cleanliness, staff & service, room comfort
We paid extra for a premium room, worth the money and we had a good stay,
Stayed 1 night in Nov 2019
Response from Carine on Nov 28, 2019
Thank you for your remarks on your stay in our hotel. We are glad that your visit gave you complete satisfaction. We hope to welcome you again in our hotel. Kind regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Carine on Oct 22, 2019
Merci pour cette jolie note. Au plaisir de vous accueillir à nouveau, cordialement

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Carine on Jul 12, 2019
Merci pour votre évaluation. Au plaisir de vous recevoir à nouveau à l'hôtel Les Bruyères Castets Cordialement

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal stopping point en-route to spain
Ideal stopping point en route to Spain MacDonalds next door for dinner or breakfast
Stayed 1 night in Jun 2019
Response from Carine on Jul 4, 2019
Thank you for your feedback. We are glad you enjoyed your stay. See you soon in Hôtel Les Bruyères Castets

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover
For somewhere to stay with a large boat trailer whilst driving from the UK to Portugal it was an ideal half-way stopover. It was next to the motorway exit, open all night, there was somewhere to park the trailer, it was clean and friendly and the breakfast was excellent.
Stayed 1 night in Apr 2019
Response from Carine on Apr 15, 2019
A big thank you for the nice note and the pleasant comment you left after your stay. The entire team at The Originals Castets Les Bruyères is looking forward to seeing you again. Very cordially!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Way overpriced at this price at least parking or free breakfast should be included
Stayed 1 night in Apr 2019
Response from Carine on Apr 3, 2019
Thank you for your feddback. We regret that you wasn't entire satisfied. We precise that our parking is free, only the locked car park is an extra. We hope to welcoming you again. Kind regards

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service
Not a FAN of this room
There was a problem with the aircon unit as I placed the key card in the elec holder the fan went full blast, the receptionist could not see any thing she said she would look in the Manuel, I decided after an hour of this to remove the key card from the electric box around 22:30, we lost all power but the fan kept going all night and morning it was hurendouse, no sleep just drove for 10 hrs and had a run to Calais to do, we had paid for breakfast so we stayed to eat something, more coffee than eat, as we had two sachets of coffee in the room and two creams, pathetic, the past stays I have had were great, it's location is good for my trips back and too, but what a nifht
Stayed 1 night in Mar 2019
Response from Carine on Apr 2, 2019
We have read with great care your feedback. We are sorry that your room did not live up to your expectations. The heating in your room has been completely renovated and unfortunately it was faulty. Following your remarks, we had it repaired. We sincerely hope that this inconvenience will not alter your loyalty and that we will again have the pleasure of welcoming you. In the meantime, best regards

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Carine on Mar 7, 2019
Merci pour cette jolie note. Bien cordialement

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Overnight family stay
Nice hotel, well located with decent eating options in the surrounding area, staff very friendly and helpful only let down by dust accumulated on red/feature wall which has obviously not been cleaned in a long while
Stayed 1 night in Oct 2018
Response from Carine on Oct 31, 2018
Thank you very much for this kind comment. we are happy that you enjoyed our staff, and your stay. Sorry for the dust on the wall. be sure that we will be more vigilant henceforth. We hope to see you quickly in Inter-Hôtel Les Bruyères, Kind regards

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ian
Good overnight stay right next to the motorway hippo restaurant right next door.
Stayed 1 night in Oct 2018
Response from Carine on Oct 24, 2018
Thank you very much for your comment. We hope to see you soon again, kind regards

10/10 Excellent

GRAHAM

Convenient Hotel en route Spain or back to UK.
Very convenient but not cheap. Best rooms v nice and surprisingly quiet considering you are next to the motorway.Staff friendly but don't try and used AMEX. Although it says accepted - the card did not work. The hotel has both a McDonalds next door and a restaurant on the other side. Would use again. Book early it gets v busy in the summer.
Stayed 1 night in Sep 2018
Response from Carine on Sep 4, 2018
Thank you very much for your comment. Indded, we had a problem with amex the last week-end but it is ok now. We hope to see you once gain in Inter-Hôtel Les Bruyères, Kind regards

10/10 Excellent

Leonor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Carine on Aug 28, 2018
Nous vous remercions de nous avoir fait part de vos impressions suite à votre séjour dans notre hôtel. Nous sommes heureux que votre séjour vous ait donné entière satisfaction. Nous espérons avoir le plaisir de vous accueillir de nouveau au sein de notre hôtel, et vous prions de croire, Madame, Monsieur, en nos respectueuses salutations.

6/10 Okay

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Basic but clean hotel convenient to motorway
Very noisy air-conditioning and bathroom door couldn’t close. Comfortable beds and clean room.
Stayed 1 night in Jul 2018
Response from Carine on Aug 26, 2018
We would like to thank you for your feedback following your stay in our hotel. We regret that you were not completely satisfied. We have taken your comments into account, to enable us to improve our service. We look forward to welcoming you again soon. Sincerely,

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stopover
Staff were friendly and helpful. Hotel was clean very handy for the motorway. Not much to do locally but good for overnight stay when traveling would definitely stay again
Stayed 1 night in Jul 2018
Response from Carine on Aug 8, 2018
Thanks a lot for this comment. We hope to see you again in Inter-Hôtel Les Bruyères. Kind regards

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient next to motorway but couldn’t here from room, next door restaurant was very good value as well, nice room
Stayed 1 night in Aug 2018
Response from Carine on Aug 7, 2018
Thank you for your remarks on your stay in our hotel. We are glad that your visit gave you complete satisfaction. We hope to welcome you again in our hotel. Kind regards.

10/10 Excellent

Roger, Milton Keynes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL, VERY WELL LOCATED
An excellent hotel and staff - reception, restaurant, room staff. I must particularly praise Carine, who was extremely helpful when I had a problem with my rental car, and with the rental company.
Stayed 10 nights in Jul 2018
Response from Carine on Jul 26, 2018
Thank you very much for this kind comment.We are happy that you enjoyed your stay, and that the problem with your car was resolved. We hope to see you again in Inter-Hôtel Les Bruyères, Kind regards

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Carine on Jun 8, 2018
thank you very much, and see you soon in Inter-Hôtel Les Bruyères. Kind regards

8/10 Good

Andy, Lancs UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniant for transit to Spain
Get through Bordeaux, 1 hour to spanish border. Hotel conveniant at junction 12. Clean & comfortable, helpful staff speaking english. Choice of McDonalds or Little Chef type next door. Room with good shower & bed, free wifi and secure parking if required.
Stayed 1 night in Apr 2018
Response from Carine on Apr 27, 2018
Thank you for your remarks on your stay in our hotel. We are glad that your visit gave you complete satisfaction. We hope to welcome you again in our hotel. Kind regards

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks again
Overnight while travelling
Response from Carine on Apr 23, 2018
Thank you for your remarks on your stay in our hotel. We are glad that your visit gave you complete satisfaction. We hope to welcome you again in our hotel. Kind regards.

8/10 Good

tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location close to junction
Response from Carine on Apr 23, 2018
Thank you for your remarks on your stay in our hotel. We are glad that your visit gave you complete satisfaction. We hope to welcome you again in our hotel. Kind regards.

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK for an overnight stop.
Not much choice on food. Steak house next door was OK and staff first class, bit expensive though. Mcdonalds burger next door, cheap and cheerful. No hotel bar or one nearby. Breakfast was expensive at 9.50 and limited choices. Had plenty of better breakfasts with other hotel chains at 2.50/3 euros cheaper.
Response from Carine on Apr 23, 2018
Thank you for your remarks on your stay in our hotel. We are glad that your visit gave you complete satisfaction. We hope to welcome you again in our hotel. Kind regards.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, room comfort
Overnight stay
Used it many times but room 124 needs work in the shower room water goes everywhere? Kettle gave up after one brew, second time that happened, but great service right next to the motorway thanks for a good sleep!
Response from Carine on Mar 22, 2018
Thank you for your feedback, and we are glad you enjoyed your stay, and you had a good night. Concerning the kettle, we tryed it, and all is good, so we don't know why it gave up after one cup. We are agree concerning work, and works are in progress, we think that next time you'll stay at Inter-Hôtel Les Bruyères, you will discover new modern rooms. Kind regards

6/10 Okay

VALENTINE

Liked: Cleanliness, room comfort
Weary traveller
Very convenient stop-over en route from channel ports to Spain. Just off motorway and a good nights sleep but compared to other hotels used over the last few years could do with updating. Breakfast poor, no shower gel provided, no nearby facilities other than McDonalds and a Hippopotamus restaurant (expensive). Staff friendly and helpful. Would however use again, at a push
Thank you for this comment. we are glad that the location in A63 was convenient for you. Concerning your remarks, We have undertaken renovations, and rooms are renovated gradualy. The shower gel should have been on your bathroom, it's an oversight, we are sorry for that. Thank you for your note about the staff. See you soon at Inter-Hôtel Les Bruyères, best regards

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
We stay at this hotel frequently as its roadside & pet friendly not so keen on the restaurant next to hotel as I'm vegetarian & they don't cater for that also can be rude! The hotel staff though are very good & accomodating!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
One night stop off, slightly more expensive that the usual but well worth it.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop over

8/10 Good

John, Haydock

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel for transit through France
Good transit hotel, very close to motorway, just off the slip road, but very quite. Away from civilisation, but a nice Steak restaurant next door ( Hipopotamas). Breakfast €9.50 disappointing, but probably pay more than that if you stopped further along on the motorway.

10/10 Excellent

Janet, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for a stopover with local amenities available

10/10 Excellent

GRAHAM, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convienient and comfortable hotel.
stop over on way to holiday. Ideal for us. Staff v good as was the breakfast! Mcdonalds next door for those who want a quick snack.