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Rating 10 - Excellent. 456 out of 701 reviews" "
10 - Excellent
456
Rating 8 - Good. 158 out of 701 reviews" "
8 - Good
158
Rating 6 - Okay. 41 out of 701 reviews" "
6 - Okay
41
Rating 4 - Poor. 28 out of 701 reviews" "
4 - Poor
28
Rating 2 - Terrible. 18 out of 701 reviews" "
2 - Terrible
18
9.2/10
Cleanliness
9.2/10
Staff & service
9.2/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
2/10 Terrible
Paulo
Mar 21, 2024
Hot tube not working
Paulo
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 23, 2024
Thank you for your feedback. We will share this with our management team to improve the experience for all future stays. Have a great day!
One of the boys who works there was very arrogant and didn't offer solutions , but after that incident when we arrive everything was nice.
Oscar
Stayed 7 nights in Feb 2024
Response from Front Desk on Feb 24, 2024
Dear Oscar,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with our leadership team. We will work to improve our arrival experience and do our best to prevent this interaction from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
You get what you pay for i guess, its cheap for a reason.. carpets are seriously dirty.. breakfast is third grade with no plates one day to no bowls and no eggs one day.
Manjinder
Stayed 3 nights in Dec 2023
Response from Front Desk on Feb 3, 2024
Dear Guest,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message our leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, ANJELIKA BARNESspringhillsuiteslancaster@gmail.com
The staff was very Professional! Alex on the evening shift was on point with his customer service. He made it easy to get settled after coming from a long drive of traveling. The breakfast was great! The hotel, an all around great value and as for me and family will stay here again. Thanks Marriott, for offering such a great alternative compared to the others still trying to get it right.
David
Stayed 2 nights in Dec 2023
Response from Front Desk on Feb 3, 2024
Thank You!
4/10 Poor
Kirk
Travelled with family, Business traveller
Dec 29, 2023
Liked: Cleanliness
Purchesed 2 queen room. Room was not available and had to settle on King and sofa bed or cancell rsvp. Not sheets or pullow for sofa bed. Bad night stay.
Kirk
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 3, 2024
Dear Kirk,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with our leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, ANJELIKA BARNESspringhillsuiteslancaster@gmail.com
The front desk attendant (Alexander) was very polite and kind. My wife and I have stayed at the spring’s hills twice and both times he has greeted us with the upmost hospitality. He truly makes us feel like home away from home.
Alexander is living up to the springhills suite promise!!!
The hotel was clean, well maintained, and the breakfast was good. Unfortunately one of the residents staying in the hotel was noisy, and we reported it to the management, who talked to him.
Joseph
Stayed 2 nights in Nov 2023
Response from Elizabeth on Nov 29, 2023
We appreciate your review and apologies for any inconvenience .
The TV didn’t have any sound and the bed had hair follicles on it.
Lena
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 27, 2023
Thank you so much for your feedback! We are so sorry you experienced this. We will share this with our management to improve our guests' experience. Have a great day!
Thank you so much for your feedback! We are so happy to hear that your enjoyed your stay and hope to see you again next time you are in the area! Have a great day!
4/10 Poor
Jessica
Travelled with family
Oct 21, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I did like the size and comfort of the room. The staff was kind. I did not like that there was no hot water to shower the evening and the morning we were there. The hallway smelled of cigarette smoke badly. The pool was oddly ice cold for it being 94° outside. The jacuzzi was out of order. Also at 4 am i witnessed someone drive up and try to open tool boxes in the back of someones truck. There are other hotels nearby I would rather stay at
Jessica
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 22, 2023
Thank you for your feedback, we will share this with our leadership team to make sure we can provide a better experience in the future. Have a great day!
Thank you so much for your feedback! We are so glad to hear you enjoyed your stay and hope to see you again soon!
10/10 Excellent
Margaret
Sep 12, 2023
Margaret
Stayed 6 nights in Sep 2023
Response from Front Desk on Sep 14, 2023
Thank you so much we really appreciate it.
10/10 Excellent
Eric
Sep 11, 2023
Eric
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 12, 2023
Thank you so much for your feedback! We hope to see you again soon
10/10 Excellent
Nicole
Travelled with family
Sep 5, 2023
Very welcoming and Loving Staff!!
My stay was very comfortable. The staff was amazing. Miss Esmeralda at that site was extremely helpful and courteous, professional, and comforting. All of the staff were very pleasant and attentive. Everything was clean. The food breakfast was very delicious and the breakfast area and coffee area stayed clean the entire time I was there I appreciate everyone’s courteousness pleasantries and making me feel at home.
Nicole
Stayed 3 nights in Aug 2023
Response from Front Desk on Sep 5, 2023
Thank you so much for your feedback! We are so glad to hear that your enjoyed your stay! We hope to see you again soon! Have a wonderful day
10/10 Excellent
Nicole
Sep 5, 2023
Nicole
Stayed 2 nights in Aug 2023
Response from Front Desk on Sep 6, 2023
Thank you so much for your feedback. We are glad you enjoyed your stay! Have a great day