Reception

Reviews of SpringHill Suites by Marriott Lancaster Palmdale

3 out of 5
SpringHill Suites by Marriott Lancaster Palmdale
1811 West Avenue J-12, Lancaster, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 456 out of 701 reviews" "
Rating 8 - Good. 158 out of 701 reviews" "
Rating 6 - Okay. 41 out of 701 reviews" "
Rating 4 - Poor. 28 out of 701 reviews" "
Rating 2 - Terrible. 18 out of 701 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Paulo

Hot tube not working
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 23, 2024
Thank you for your feedback. We will share this with our management team to improve the experience for all future stays. Have a great day!

10/10 Excellent

HECTOR M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking ,convenient and nice staff
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 23, 2024
Thank you for your feedback! Have a great day!!

10/10 Excellent

Rafael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 23, 2024
Thank you for your feedback! Have a great day!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl was very friendly upon check in. It was quick and easy.
Stayed 1 night in Mar 2024
Response from Front desk on Mar 17, 2024
Thank you!

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 6 nights in Mar 2024
Response from Front desk on Mar 17, 2024
Thank you!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't fill these out because they make me write all of this stupid stuff when I alreafy said the place was fine.
Stayed 2 nights in Mar 2024
Response from Front desk on Mar 16, 2024
Thank You!

2/10 Terrible

Daniela

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Front desk on Mar 16, 2024
Thank you.

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
I like how clean it was and the employee that checked me in amazing customer service
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 4, 2024
Thank you so much for your feedback! We hope to see you again next time you are in the area!

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from alex on Feb 27, 2024
Thank you for sharing your experience. We value your feedback.

8/10 Good

Oscar

Liked: Cleanliness, property conditions & facilities
One of the boys who works there was very arrogant and didn't offer solutions , but after that incident when we arrive everything was nice.
Stayed 7 nights in Feb 2024
Response from Front Desk on Feb 24, 2024
Dear Oscar,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with our leadership team. We will work to improve our arrival experience and do our best to prevent this interaction from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Ashlee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay.
Stayed 1 night in Feb 2024
Response from Nichelle G. Front Desk on Feb 7, 2024
Thank you for choosing to stay with us. We are very pleased you enjoyed your stay. Have a wonderful day.

10/10 Excellent

Priscilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Willie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 3, 2024
Thank You!

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 3, 2024
Thank You!

10/10 Excellent

Xavier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front desk on Jan 13, 2024
From our team here at Springhill suites Marriott We want to Say thank you! We hope to see you back here soon!

2/10 Terrible

Manjinder

Disliked: Cleanliness, property conditions & facilities
You get what you pay for i guess, its cheap for a reason.. carpets are seriously dirty.. breakfast is third grade with no plates one day to no bowls and no eggs one day.
Stayed 3 nights in Dec 2023
Response from Front Desk on Feb 3, 2024
Dear Guest,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message our leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, ANJELIKA BARNESspringhillsuiteslancaster@gmail.com

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very Professional! Alex on the evening shift was on point with his customer service. He made it easy to get settled after coming from a long drive of traveling. The breakfast was great! The hotel, an all around great value and as for me and family will stay here again. Thanks Marriott, for offering such a great alternative compared to the others still trying to get it right.
Stayed 2 nights in Dec 2023
Response from Front Desk on Feb 3, 2024
Thank You!

4/10 Poor

Kirk

Travelled with family, Business traveller
Liked: Cleanliness
Purchesed 2 queen room. Room was not available and had to settle on King and sofa bed or cancell rsvp. Not sheets or pullow for sofa bed. Bad night stay.
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 3, 2024
Dear Kirk,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with our leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, ANJELIKA BARNESspringhillsuiteslancaster@gmail.com

8/10 Good

Del

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 3, 2024
Thank You!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 3, 2024
Thank You!

10/10 Excellent

Crystal

Stayed 1 night in Dec 2023
Response from Front Desk on Feb 3, 2024
Thank You!

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Golden Nugget.
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 3, 2024
Thank You!

10/10 Excellent

Christian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk attendant (Alexander) was very polite and kind. My wife and I have stayed at the spring’s hills twice and both times he has greeted us with the upmost hospitality. He truly makes us feel like home away from home. Alexander is living up to the springhills suite promise!!!
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 3, 2024
Thank You!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 2 nights in Dec 2023
Response from Front Desk on Feb 3, 2024
Thank You!

10/10 Excellent

Erika

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 11, 2023
We hope to welcome you again soon.Sincerely,ANJELIKA BARNESspringhillsuiteslancaster@gmail.com

10/10 Excellent

E

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Breakfast offering could be improved but it was free.
Stayed 1 night in Nov 2023
Response from Front desk on Dec 2, 2023
Thank You!

10/10 Excellent

Athena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the only hotel I stay at when I am in Lancaster. This is my favorite hotel.
Stayed 3 nights in Nov 2023
Response from Elizabeth on Nov 29, 2023
Thank you so very much! We definitely appreciate you !

8/10 Good

Joseph

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was clean, well maintained, and the breakfast was good. Unfortunately one of the residents staying in the hotel was noisy, and we reported it to the management, who talked to him.
Stayed 2 nights in Nov 2023
Response from Elizabeth on Nov 29, 2023
We appreciate your review and apologies for any inconvenience .

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service
I liked
Stayed 1 night in Nov 2023
Response from Elizabeth on Nov 29, 2023
Thank you!! We appreciate your review.

6/10 Okay

Robin, Santa Claria

Stayed 1 night in Sep 2023
Response from Elizabeth on Nov 26, 2023
Thank you .

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay, spacious rooms
Stayed 1 night in Nov 2023
Response from Elizabeth on Nov 20, 2023
Thank you! we appreciate that! we strive to do our best.. Thank you for staying at Springhill suites and hope to see you again ,soon!!

10/10 Excellent

Carmen, la

Stayed 1 night in Nov 2023
Response from Front Desk on Dec 11, 2023
We hope to welcome you again soon.Sincerely,ANJELIKA BARNESspringhillsuiteslancaster@gmail.com

10/10 Excellent

Paul, Fremont

Stayed 1 night in Nov 2023
Response from Front Desk on Dec 11, 2023
We hope to welcome you again soon.Sincerely,ANJELIKA BARNESspringhillsuiteslancaster@gmail.com

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Front Desk on Nov 8, 2023
We are so happy so hear you enjoyed your stay! We hope to see you again soon

2/10 Terrible

Konstanze

Stayed 1 night in Nov 2023
Response from Elizabeth on Nov 23, 2023
We appreciate your review.

10/10 Excellent

Marisol

Stayed 1 night in Oct 2023
Response from Come back and see us. on Nov 2, 2023
Thank you! We hope to see you the next time you're in town.

4/10 Poor

Lena

Liked: Staff & service, property conditions & facilities
The TV didn’t have any sound and the bed had hair follicles on it.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 27, 2023
Thank you so much for your feedback! We are so sorry you experienced this. We will share this with our management to improve our guests' experience. Have a great day!

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 27, 2023
Thank you so much for your feedback! We hope to see you again next time you are in the area! Have a great day

10/10 Excellent

Vellia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 27, 2023
Thank you so much for your feedback! We are glad to hear that you enjoyed your stay and hope to see you again next time you're in the area!

10/10 Excellent

Athena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Front Desk on Oct 22, 2023
Thank you so much for your feedback! We are so happy to hear that you enjoyed your stay! We hope to see again next time!

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great. Staff was friendly and nice.
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 22, 2023
Thank you so much for your feedback! We are so happy to hear that your enjoyed your stay and hope to see you again next time you are in the area! Have a great day!

4/10 Poor

Jessica

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I did like the size and comfort of the room. The staff was kind. I did not like that there was no hot water to shower the evening and the morning we were there. The hallway smelled of cigarette smoke badly. The pool was oddly ice cold for it being 94° outside. The jacuzzi was out of order. Also at 4 am i witnessed someone drive up and try to open tool boxes in the back of someones truck. There are other hotels nearby I would rather stay at
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 22, 2023
Thank you for your feedback, we will share this with our leadership team to make sure we can provide a better experience in the future. Have a great day!

10/10 Excellent

Belyn, Colorado Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Cozy and clean!
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 21, 2023
Thank you so much for your great feedback! We are happy to hear you enjoyed your stay and hope to see you again next time you are in the area!

6/10 Okay

Caprice

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 7, 2023
Thank you for your feedback. We appreciate the opportunity to improve in any way possible. We hope you have a great day!

10/10 Excellent

Michael A.

Liked: Cleanliness, staff & service, property conditions & facilities
See above
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 4, 2023
Thank you so much for your feedback! We hope to see you again soon!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind and courteous staff.
Stayed 5 nights in Sep 2023
Response from Front Desk on Sep 29, 2023
Thank you so much for your feedback! We are so glad to hear you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Margaret

Stayed 6 nights in Sep 2023
Response from Front Desk on Sep 14, 2023
Thank you so much we really appreciate it.

10/10 Excellent

Eric

Stayed 1 night in Sep 2023
Response from Front Desk on Sep 12, 2023
Thank you so much for your feedback! We hope to see you again soon

10/10 Excellent

Nicole

Travelled with family
Very welcoming and Loving Staff!!
My stay was very comfortable. The staff was amazing. Miss Esmeralda at that site was extremely helpful and courteous, professional, and comforting. All of the staff were very pleasant and attentive. Everything was clean. The food breakfast was very delicious and the breakfast area and coffee area stayed clean the entire time I was there I appreciate everyone’s courteousness pleasantries and making me feel at home.
Stayed 3 nights in Aug 2023
Response from Front Desk on Sep 5, 2023
Thank you so much for your feedback! We are so glad to hear that your enjoyed your stay! We hope to see you again soon! Have a wonderful day

10/10 Excellent

Nicole

Stayed 2 nights in Aug 2023
Response from Front Desk on Sep 6, 2023
Thank you so much for your feedback. We are glad you enjoyed your stay! Have a great day