Indoor pool

Reviews of Wyndham Lancaster Resort & Convention Center

3.5 out of 5
Wyndham Lancaster Resort & Convention Center
2300 Lincoln Hwy E, Route 30, Lancaster, PA

Reviews

7.8

Good

Rating 10 - Excellent. 364 out of 832 reviews" "
Rating 8 - Good. 200 out of 832 reviews" "
Rating 6 - Okay. 118 out of 832 reviews" "
Rating 4 - Poor. 82 out of 832 reviews" "
Rating 2 - Terrible. 68 out of 832 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Orquidea

Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel upkeep definitely needs work, it was sloppy. (Like an empty laundry cart in the middle of the hallway in hours that there was no housekeeping service going on , couches in bad condition …)The room I got, stains from bottles and other liquids could be seen on the dresser and knight tables. Pillows in the room could be better quality (gave me & my husband horrible neck pain) staff was ok overall for a 2 night stay it was ok .
Stayed 2 nights in Mar 2024

4/10 Poor

Stacey

Disliked: Property conditions & facilities
Long line and wait to check in then key wouldn’t work.
Stayed 1 night in Mar 2024

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were told we could check in early and then I was turned down after following the time table. The rooms were gross, and it took forever to get coffee in the morning. The soap was super gross, which was weird because it was all sealed.
Stayed 1 night in Mar 2024

10/10 Excellent

Yareliz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable !
Stayed 2 nights in Feb 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Stacey

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Linda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When I checked in I was assured the credit card given would not be charged , I could use a different card at checkout. Not only was the card charged , it was charged twice holding 700 dollars from my account . I have called four times and not one person has the common sense to help me they are passing me around . The staff is a bunch of morons who are holding my money hostage I do not recommend this place , we are most likely going to court over inexperienced people just to get a 300 dollar refund
Stayed 2 nights in Feb 2024

6/10 Okay

Deevaughn

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Really nice hotel to stay at if you’re planning on staying just a couple days or less, it’s very expensive for what they have to offer. I travel for work so I need certain things in my room like a MICROWAVE.. the hotel is huge & the only microwave in the place is in the lobby which is like a 1/2 mile walk away from my room.
Stayed 13 nights in Jan 2024

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine.
Stayed 1 night in Dec 2023

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 1 night in Jan 2024

2/10 Terrible

Krista

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was not accommodative, there was a stain on my sheets, the floor was not vacuumed, and there was an open water bottle in the fridge. When I checked out I let them know of the issues and they did not even care. I told them to please let the manager know so future guests won’t have the same bad experience.
Stayed 1 night in Jan 2024

8/10 Good

traci

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Andrew

Stayed 2 nights in Jan 2024

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Donald

Stayed 1 night in Dec 2023

10/10 Excellent

Rita

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Claribel

Stayed 1 night in Dec 2023

2/10 Terrible

Tiffany

Stayed 1 night in Dec 2023

6/10 Okay

Glenda

Travelled with family
No where to plug in coffee pot where it was located and no creamer.
Stayed 1 night in Dec 2023

6/10 Okay

clyde

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Room was dirty and had a sheet over comforter desk was filty
Stayed 2 nights in Dec 2023

8/10 Good

Meghan

Liked: Property conditions & facilities

6/10 Okay

Shannon

8/10 Good

Jaci

Stayed 1 night in Dec 2023

8/10 Good

Frederick

Liked: Amenities
Wasn’t happy with my room location, was close to young kids. Heard them too much. Thankfully I only stayed one night. This hotel seems to be great for families. Also wasn’t crazy about the breakfast went out to eat.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Below Average
The room was very far from the front desk, but easy to find thanks to the front desk directions. Tabletops were not clean and clearly had watermarks from drinks from previous occupants. Something in the room made a loud ticking noise all night that made sleeping difficult.
Stayed 1 night in Dec 2023

8/10 Good

DAVID

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

George, Manasquan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many amenities including a heated pool, exercise room, play room for kids, game room for teens and young adults
Stayed 1 night in Dec 2023

6/10 Okay

Murray

Stayed 2 nights in Dec 2023

10/10 Excellent

Craig

Stayed 2 nights in Dec 2023

8/10 Good

Darton

Stayed 1 night in Dec 2023

10/10 Excellent

Elisangela

Travelled with family
Liked: Amenities
Stayed 2 nights in Dec 2023

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Nathan

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It was hard to get to your room at first.
Stayed 2 nights in Dec 2023

4/10 Poor

Amy

Disliked: Staff & service, property conditions & facilities
The heating unit sounded like a jet plane taking off everytime it came on. Couldn't sleep a bit. When checking out I was telling the gal about the problem and she stated others had mentioned it in the past. Why did they put us in that room if it hasn't been fixed!!!!! Checking was not seamless, gal spoke very limited English. For the money $280 for 1 night we thought we were going to be in a very nice place....
Stayed 1 night in Dec 2023

10/10 Excellent

Sherif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience at this hotel! Staff members were very helpful and friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Patricia

Stayed 2 nights in Nov 2023

6/10 Okay

SHARMILLA, S Ozone Park

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is more of a motel than a hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since we came in on a Tuesday in the winter, the restaurants and bars were closed in the hotel Mr. Ehad would not allow us to not have a wonderful experience. He made us special lattes and in the evening served us wine and made us homemade chips. He made sure our entire experience was better than we have ever had in hotels at five or six times the price. We are planning to tell our community of 500 residents as well as shouting the excellent service all over the internet. We WILL be back.
Stayed 1 night in Nov 2023

4/10 Poor

Linda

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Nothing very exciting
Stayed 2 nights in Nov 2023

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Only dislike I had was that there was no microwave in the rooms
Stayed 4 nights in Nov 2023

10/10 Excellent

Jesus

Stayed 3 nights in Nov 2023

6/10 Okay

frank

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Rooms were clean Far away from entrance/exit Place seemed empty yet we were at the end of the hallway. Check in took forever. Our room had no hooks for towels in the bathroom. Coffee maker was hidden under the dresser. Usually there is an emergency exit sign on the door in case of fire and check out time listed. But nothing Also no TV listing chart, no instructions on phone The room appeared not prepared for customers It was quiet as last year we had to move because teens were running up and down the hallway and banging on our door I’m not sure if I would stay here again
Stayed 2 nights in Nov 2023

6/10 Okay

Anthony

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Customer Service needs great Improvement Really bad bar and restaurant no service wait was about an hour
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in took us over an hour. Line was very long due to a convention being held there. We weren't part of the convention and felt there could have been a separate check in line, or at least an employee directing customers to next available check in agent. It was very unorganized and after traveling 8 hours, it was an added headache
Stayed 3 nights in Nov 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The first room they placed us in was under construction, then moved us to a room that was not only dirty but also poorly maintained. The nightstands had not been cleaned from the prior guests, toenail clipping in the carpet, the air purifier wouldnt work due to needing a filter change, and molding coming off the wall, not worth the money that was paid to stay at this hotel.
First room, under maintenance
Dirty nightstand
Dirty nightstand
Toenail clipping
Stayed 4 nights in Nov 2023

10/10 Excellent

Michele

Stayed 2 nights in Nov 2023

2/10 Terrible

Jose

Stayed 1 night in Nov 2023

10/10 Excellent

Joel

Travelled with family
Liked: Amenities
Best hotel
Stayed 2 nights in Nov 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 out of 10
Loved the mattress
Stayed 2 nights in Oct 2023

2/10 Terrible

CHARLES

Stayed 4 nights in Oct 2023