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Reviews of Comfort Inn Blackpool Gresham

2.5 out of 5
Comfort Inn Blackpool Gresham
106-114 Adelaide Street, Blackpool, England

Reviews

7.8

Good

Rating 10 - Excellent. 65 out of 203 reviews" "
Rating 8 - Good. 81 out of 203 reviews" "
Rating 6 - Okay. 29 out of 203 reviews" "
Rating 4 - Poor. 16 out of 203 reviews" "
Rating 2 - Terrible. 12 out of 203 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Jayne

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Mould on the bedding, outdated room from the pictures, bleached bathroom mat. Peeling wallpaper and stained walls. Yellowing over the walls as if a smoker had lived there. Bathroom fan was very loud. Shower had very weak pressure but was warm. Could hear everyone passing the room due to loud door outside my room. It’s a good place to just lay your head for the night at a cheap price but do not expect anything more than the minimum here. Not necessary good. But not all that bad. I know they’re currently doing improvements. I may have just had an old room
Stayed 1 night in Feb 2024
Response from Reception on Feb 7, 2024
We are sorry to read this , whilst we are making improvement etc around the hotel in the winter months, this is Cleary not our standards and service we pose to provide for our guest for which many return time after time , should you have informed reception and raised your concerns we would of been able to assist you and ensure you hade a enjoyable stay hopefully you will return and see the improvement's .kindset regards

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Reception on Feb 7, 2024
Thank you very much

10/10 Excellent

Claire

Stayed 2 nights in Jan 2024
Response from Reception on Feb 7, 2024
Thank you very much

10/10 Excellent

Matthew

Stayed 1 night in Nov 2023
Response from Reception on Jan 7, 2024
Thank you for for your review , were pleased you enjoyed your stay with us and look forward to welcoming you back next time your in the resort .

10/10 Excellent

hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really nice place
Stayed 1 night in Nov 2023
Response from Reception on Nov 6, 2023
Thank you

8/10 Good

Michelle

Stayed 1 night in Nov 2023
Response from Reception on Nov 6, 2023
Thank you

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Very basic and photos dont reflect hotel
The hotel room in itself was clean which was my main concern. We had a "refurbished" room but the refurb is basic tk say the least. New beds and a lick of paint. The rest of the furniture was old and marked. The bathroom was very old. Towel rail and toilet roll holder both broken and black damp patches on the ceiling. The Corridors are very grubby and run down and when we arrived there was a terrible smell of cigarette smoke which i advised reception of. The person who checked us in on Tuesday and served us later in thw bar was fantastic! Very helpful and friendly. Staff the remainder of the stay were hard to track down. The photos definitely do not represent the hotel
Stayed 2 nights in Oct 2023
Response from Reception on Oct 30, 2023
Thank you for your review , were sorry to hear of the above, however this has been dealt with yours self via emails we received , I would like to also add that the hotel is planned continuing its revamp thought out the year with some area's been done already. which guest have liked .

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Reception on Oct 15, 2023
Thank you for your review.

6/10 Okay

Matthew

Travelled with partner
Disliked: Property conditions & facilities
Fair price but really needs an update. Rooms not great!
Stayed 3 nights in Oct 2023
Response from Reception on Oct 12, 2023
Thank you for your review we appreciate your feed back the hotel is in the process of having a revamp and is a on going process thought this year with areas ben already well on the way . kind regards

4/10 Poor

Sarah

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Reception on Sep 17, 2023
were sorry to see you scored us a 2 overall however not sure why as nothing was reported to reception during your stay or on departure

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful, the breakfast was nice too
Stayed 4 nights in Aug 2023
Response from Reception on Sep 10, 2023
Thank you for leaving us a review, were pleased to here you enjoyed your stay with us

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a very pleasant clean tidy hotel. Entertainment too which is good for residents except those already in bed at half midnight (i was working all day the next day so had gone up about midnight). Would stay again, good room for the price, was only me so booked the single but the hotel upgraded to a small double but perfectly good room.
Stayed 3 nights in Sep 2023
Response from Reception on Sep 10, 2023
Thank you for your review ,we look forward to welcoming you back next time your in the resort ,

8/10 Good

Kieran

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Reception on Aug 31, 2023
thank you for your review

6/10 Okay

James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cleanliness issues in room following late check in
We arrived and couldn’t check in on time as room not ready. Finally got key 1 1/2 hours after check in stated. Got to the room to find stained sheet and cupboards full of half eaten food and stuff left over from last guests (toothbrushes and other items). Toilet was constantly making a noise like it had just been flushed and general furniture in poor condition. A shame really as hotel lounge/ bar was good and staff were very friendly and helpful. Worth also stating that following us raising the issue with room, they rectified this - it was as if our room hadn’t been cleaned at all. Overall without the room issues the location was good and hotel downstairs area good. Was informed renovations are ongoing so could be better in the future but with so many options to choose from, you would have to question a return.
Stayed 1 night in Aug 2023
Response from Reception on Aug 4, 2023
thank you for taking time to leave a review, firstly id like to apologise on behave of the team , rest assured this is not clearly or nominal standards which reflect in other reviews. whilst i do apologise for the delay in checking in from 2pm , the hotel had a huge turn over of guest from a extremely busy few days to say the least , thee was Cleary a break down in communicating of your room , been cleaned on time which we sincerely apologise for , please rest assured if you was to give us another chance then I'm sure you wouldn't be disappointed.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel and great location really enjoyed our stay and will book again when returning to Blackpool
Stayed 2 nights in Jul 2023
Response from Reception on Jul 14, 2023
thank you for your kind review ,we look forward to welcoming you back next time your in the resort

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort it was
Excellent place.staff very helpful and always on hand 24/7...clean establishment..nice size room..also has evening entertainment.
Stayed 2 nights in Jun 2023
Response from Reception on Jun 12, 2023
thank you very much for your kind review, all the team are pleased you enjoyed your stay with us looking forward to seeing you next time

10/10 Excellent

Luwam

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Reception on Jun 13, 2023
thank you for your review were delighted you enjoyed your stay with us

10/10 Excellent

Claire

Stayed 1 night in Jun 2023
Response from Reception on Jun 12, 2023
thank you our very kind review over overall 10's

8/10 Good

Anthony

Stayed 1 night in May 2023
Response from reception on May 28, 2023
Thank you

2/10 Terrible

Suzanne

Disliked: Staff & service, property conditions & facilities, room comfort
Yucky, stay away.
Convenient location, but sooo run down. Asked for help with heater as it was cold, was told it was on a timer, it never came on. No hot water in shower. Bugs of sone kind, like small ladybug. Very old and shabby. Dont stay here!
Stayed 1 night in May 2023
Response from Reception on May 29, 2023
where sorry u didn't appear to have enjoyed your stay with us on this occasion ,and rest assured your comments have been taken onboard . the hotels been refurbished slowly , however this is a working progress kind regards

6/10 Okay

Edward

Disliked: Cleanliness, property conditions & facilities, room comfort
Good enough for 1night ..
Stayed 1 night in May 2023
Response from Receptions on Jun 3, 2023
thank you for your review

8/10 Good

Beverley, Littleborough

Travelled with family
Liked: Cleanliness, staff & service
Great place to stay if your visiting Blackpool. Especially great fir being so close to the Opera House Winter Gardens
Stayed 1 night in May 2023
Response from reception on May 29, 2023
thank you

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you and enjoyed our stay.
Staff and management were excellent, couldn't do enough for you. Also we experienced that they completely care, about their customers, checking on the young people who were staying there, and that they were safe, after being out drinking, all day. I really would like to say thank you. You are a brilliant team that work well together. I would definitely return here again. Breakfast definitely worth having. The staff will make you welcome and that makes a difference 😉
Stayed 2 nights in Apr 2023
Response from reception on May 29, 2023
thank you very much for taking time to leave us a lovely review, much apricated ill be sure to pass on your kind words to the team

10/10 Excellent

Terri

Stayed 4 nights in Apr 2023
Response from Reception on Jun 3, 2023
thank you for you re view we look forward to welcoming you back

6/10 Okay

stuart

Stayed 1 night in Apr 2023
Response from reception on Jun 3, 2023
thank you

8/10 Good

Garry

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2023
Response from reception on Jun 3, 2023
thank you for your review

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely stay here with my family, they couldn’t do enough for us. Lovely friendly team. The bar man last night was amazing went above and beyond for the kids and also made lovely cocktails. Thank you
Stayed 1 night in Apr 2023
Response from reception on May 29, 2023
thank you for your lovely review be sure to pass on to the team.kind regards

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll be back
Staff - fabulous, helpful and friendly. Spotlessly clean hotel. Some rooms have been refurbished but ours was one of those not done yet so decor and fixings were dated but clean. The room was cold even with the radiator on but they must know it’s a problem because there was a fan heater which soon warmed the room up. Comfiest bed I’ve ever slept in and the pillows were ace too. Had a wonderful night’s sleep as the room was very quiet. Spotless bedding and towels. Loved it. We’re already planning our next stay.
Stayed 1 night in Feb 2023
Response from karen on Feb 5, 2023
Thank you very much for your kind review, we are pleased to hear you enjoyed your stay with us here at the comfort inn. I will be sure to pass on to the team , we look forward to welcoming you back in the near future.

8/10 Good

chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little place
Stayed here on the lead up to Christmas as we had a theatre trip at the Winter Gardens booked. The location was absolutely perfect - a 4 minute walk. I was very pleased with the rate, which was reasonable. We used the car park opposite, which cost £16 for 18 hours, which again, I thought was reasonable. The hotel was very welcoming and the staff we came across were all friendly. We (family of four - one adult three children) stayed in a family room (sleeps 5) which was small but functional. It was nicely presented and everything was clean and I was pleased to find coat hangers in the wardrobe as there is nothing more annoying than not being able to hang your clothes up! The communal areas were all nicely presented and clean. The breakfast was good and the service was friendly. All in all really happy with my stay here and would definitely book again.
Stayed 1 night in Dec 2022
Response from karen on Feb 5, 2023
Thank you for your review , and your positive comments , we look forward to welcoming you back soon

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay the hotel was warm and clean the staff were great and the breakfast was excellent
Stayed 1 night in Dec 2022
Response from Leanne on Dec 17, 2022
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good standards. Breakfast very hot and appetising.
Response from Leanne on Dec 17, 2022
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Leanne on Dec 17, 2022
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,

8/10 Good

Lloyd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay
Comfortable hotel, no frills but clean and tidy. Really friendly staff. Good location with everything in walking distance
Stayed 1 night in Dec 2022
Response from Leanne on Dec 17, 2022
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,

8/10 Good

Toni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Excellent for the price. Clean. Comfortable beds. Hot shower. Friendly staff. No noise in evening.for the price cant complain
Stayed 1 night in Dec 2022
Response from Leanne on Dec 17, 2022
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,

10/10 Excellent

mj

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Leanne on Dec 17, 2022
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,

6/10 Okay

Thomas

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2022
Response from Leanne on Nov 25, 2022
Thankyou for taking the time to review your stay with us at The Comfort Inn Gresham Hotel, your feedback is appreciated. We are delighted to hear that you enjoyed your stay with us and we hope that you will choose to stay with us again in the future.

10/10 Excellent

janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly for me.
I was meet by a professional and friendly staff who gave me my room number and let me know if there was any thing I needed just ask and also if there was any ploblems .When I was in my room there was a easy to read book that had all the information about my stay. The staff to keep me comtable were really excellent at they job well done. I had a great time with enough privacy.
Stayed 6 nights in Nov 2022
Response from Leanne on Nov 19, 2022
Thankyou Janet for taking the time to review your stay with us at The Comfort Inn Gresham Hotel, your feedback is appreciated. We are delighted to hear that you enjoyed your stay with us and we hope that you will choose to stay with us again in the future.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Location is good but…
The hotel is apparently in the process of being refurbished however, we were unlucky and were in a room that was small, cold, noisy and unloved, and the stairs and hallways were just the same. The only way to get hot water was to leave the shower running for 10 minutes and then it only came out at a dribble. Location-wise, it was great!
Stayed 3 nights in Nov 2022
Response from Leanne on Nov 15, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Stacey

Stayed 1 night in Nov 2022
Response from Reception on Nov 6, 2023
Thank you

10/10 Excellent

william

Stayed 1 night in Oct 2022
Response from Leanne on Nov 13, 2022
Thank you, William for taking the time to review your stay with us at The Comfort Inn Gresham Hotel, your feedback is appreciated. We are delighted to hear that you enjoyed your stay with us and we hope that you will choose to stay with us again in the future.

2/10 Terrible

Alison

Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2022
Response from Leanne on Oct 30, 2022
Thank you, for taking the time to review your stay with us at The Comfort Inn Gresham Hotel, your feedback is appreciated. We are sorry to hear that you were left disappointed.

2/10 Terrible

Mark, Sheffield

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Within close walking distance to Blackpool town centre Property is overdue a complete refurbishment. Windows are single glass, some didn't fully close or lock, odd glass pain was cracked. Bathroom outdated.
Stayed 1 night in Oct 2022
Response from Leanne on Oct 30, 2022
Thank you, for taking the time to review your stay with us at The Comfort Inn Gresham Hotel, your feedback is appreciated. We are sorry to hear that you were left disappointed.

8/10 Good

Iain

Stayed 1 night in Oct 2022
Response from Leanne on Oct 23, 2022
Thank you so much for your lovely feedback, we are glad you had a lovely stay with us, and we hope to see you again in the future.

10/10 Excellent

Arlene

Stayed 1 night in Oct 2022
Response from Leanne on Oct 23, 2022
Thank you so much Arlene for your lovely feedback, we are glad you had a lovely stay with us and we hope to see you again in the future.

8/10 Good

Carolanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Leanne on Oct 14, 2022
Thank you so much for your feedback, we hope you and all of your guests had a lovely stay with us and we hope to see you again in the future.

10/10 Excellent

STEPHEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, wonderful staff and good location. We will return
Stayed 1 night in Sep 2022
Response from Leanne on Sep 30, 2022
Thank you Stephen for taking the time to review your stay with us at The Comfort Inn Gresham Hotel, your feedback is very much appreciated. We are delighted to hear that you enjoyed your stay, and we look forward to welcoming you again in the future.

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whoop
Had such a lovely break
Stayed 1 night in Sep 2022
Response from Leanne on Sep 30, 2022
Thank you Ellie for taking the time to review your stay with us at The Comfort Inn Gresham Hotel, your feedback is very much appreciated. We are delighted to hear that you enjoyed your stay and we do hope that you will choose to stay with us again in the future.

10/10 Excellent

Barrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
V nice stay clean room was nice Breakfast was very nice
Stayed 1 night in Sep 2022
Response from The Comfort Inn Gresham Hotel Reservations Team. on Sep 29, 2022
Thankyou Barrie, for taking the time to review your stay with us at The Comfort Inn Gresham Hotel, your feedback is greatly appreciated. We are delighted to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

2/10 Terrible

Jodie

Stayed 1 night in Sep 2022
Response from The Comfort Inn Gresham Hotel Reservations Team. on Sep 26, 2022
thank you for your review