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Reviews of Delta Hotels by Marriott Preston

4 out of 5
Delta Hotels by Marriott Preston
Garstang Road, Broughton, Preston, England

Reviews

8.4

Very good

Rating 10 - Excellent. 440 out of 973 reviews" "
Rating 8 - Good. 319 out of 973 reviews" "
Rating 6 - Okay. 121 out of 973 reviews" "
Rating 4 - Poor. 64 out of 973 reviews" "
Rating 2 - Terrible. 29 out of 973 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, was very quiet which suited us perfectly. Staff were so helpful and friendly. Thank you
Stayed 1 night in Feb 2024
Response from Brenno on Feb 8, 2024
Dear Andrew, We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to fill our guest satisfaction survey.Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pleasant enough stay for two nights, good breakfast selection, but staff not clearing tables very effectively,.
Stayed 2 nights in Jan 2024
Response from Front Desk Team on Jan 29, 2024
Dear Terry,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your two-night stay and appreciated our breakfast selection. However, we apologize for any inconvenience caused by the effectiveness of our table clearing. Rest assured, we'll address this issue with our staff to ensure a smoother dining experience for our guests in the future. We value your input and hope to welcome you back for an even more pleasant stay.Kind Regards

10/10 Excellent

Ziyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Delta by Marriott Preston on Jan 15, 2024
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to share your feedback. Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

10/10 Excellent

Wendy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Brenno Almada on Dec 25, 2023
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to fill our guest satisfaction survey.Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

10/10 Excellent

Daryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Brenno Almada on Dec 25, 2023
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to fill our guest satisfaction survey.Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

8/10 Good

Danielle

Travelled with family
Liked: Staff & service, room comfort
Service & location good - gym getting refurbished
The room hadn't been cleaned very well as my 3 yr old kept on finding red feathers from a previous guest's feather boa under the beds. The gym was getting refurbished when we stayed at the hotel. Unfortunately we were only informed of this 24 hours before. As active people we were disappointed as the alternative equipment was sparse and in a very hot room overlooked by the reception area - not a great experience. We did complain about this and received a small discount on a breakfast one morning. The breakfast was pretty good with lots of choice. The pool area was good although we hadn't seen that under 5's couldn't swim until 9am so we had a very disappointed toddler at 7am. Thankfully we could entertain him with the discounted breakfast. Service was good at the reception and at beeakfast. We only used the evening bar to get some milk for the toddler, which the staff happily provided which was very appreciated. The location is good, right near the motorway and just outside of Preston along a leafy road. Parking was easy but understandably busy on the weekend.
Stayed 2 nights in Dec 2023
Response from Josephine on Dec 16, 2023
Dear Danielle,Thank you for taking the time to share your feedback about your recent stay with us. I'm pleased to hear that you enjoyed the breakfast and found our staff service good. The issues with the red feathers are certainly not the standard of service we strive to offer. Your comments are valuable, and we will address these concerns to ensure a more comfortable and seamless experience for our guests. Rest assured, we will look into the issues you've raised and take corrective measures to prevent them from happening in the future. If there's anything else we can do to make your future stays more enjoyable, please don't hesitate to let us know. We value your feedback and appreciate your understanding. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for an improved experience.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Team on Dec 17, 2023
Thank you for taking the time to give us your feedback, it is very important to us.We are so glad you enjoyed your stay with us and we hope to have you again soon!The Front Desk Team at Delta By the Marriott Preston

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ellie on Dec 12, 2023
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to share your feedback. Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Brenno on Nov 22, 2023
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to fill our guest satisfaction survey.Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

10/10 Excellent

Ousman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Brenno on Nov 14, 2023
Dear Ousman, We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to fill our guest satisfaction survey.Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.Kind Regards

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all very friendly. Family room was great. Swimming pool was very good. Excellent quality breakfast and choice. Bar area was large with two free shuffle board tables in an adjoining room. We stayed two nights. Lovely quiet location but close to the M55 and ten minute drive into Blackpool.
Stayed 2 nights in Nov 2023
Response from Brenno Almada on Nov 6, 2023
Dear Mark, Thank you for choosing Delta Hotels by Marriott Preston for your recent stay and for taking the time to share your experience.We're thrilled to hear that you had a great time in our family room and that the facilities, especially the swimming pool, met your expectations. It's fantastic to know that you enjoyed our excellent quality breakfast and the variety of choices available.The feedback about our bar area and the free shuffle board tables is appreciated. We're delighted that you found our location convenient—close to the M55 and only a short drive away from the vibrant town of Blackpool.It's wonderful to know that our staff's friendliness made a positive impact on your stay. Your kind words mean a lot to us, and we look forward to hosting you again for another enjoyable experience.Warm regards,

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pit stop for families
Really friendly welcome each time (we stayed here on our way from Edinburgh to London and on the way back again as a pit stop for one night!) We have two young boys (4 and 8) and the staff are always really friendly to them and their slightly wild antics. Rooms are comfortable and have everything we need. We always use the pool and it’s clean, can be busy but not much the hotel can do about that. Didn’t eat dinner but breakfast has a good selection and very limited single use products. We’ve stayed here 5 times now which is best review I can give!
Stayed 1 night in Oct 2023
Response from Brenno on Oct 25, 2023
Dear Laura, On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at the Delta by Marriott Preston.It is always encouraging to hear positive feedback like yours, and I am really pleased to hear that you enjoyed your time with us.Please note your feedback has been shared with the hotel team as a way of understanding how we can continue to deliver great experiences. Thank you for staying at the Delta by Marriott Preston and we hope you choose us again whenever your travels bring you back to Preston.Kind Regards

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Josephine on Oct 22, 2023
Dear Susan,Thank you for sharing your positive feedback! We appreciate your kindness and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded. Thanks again!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Delta Hotels by Marriott Preston on Oct 22, 2023
We are so glad you enjoyed your time here with us and we hope you will choose to stay again!Thank you!

8/10 Good

Kenneth

Stayed 2 nights in Oct 2023
Response from Josephine on Oct 22, 2023
Dear Kenneth,Thank you for choosing the Delta by Marriott Preston for your recent stay and for sharing your positive feedback. We are glad that you had a great experience with us.

10/10 Excellent

Josephine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Brilliant
Stayed 3 nights in Oct 2023
Response from Delta Hotels by Marriott Preston on Oct 18, 2023
We are so glad you enjoyed your stay with us! We hope to have you again soon!The Front Desk Team at Delta By the Marriott Preston

10/10 Excellent

Julie

Stayed 1 night in Oct 2023
Response from Delta by Marriot Preston on Oct 17, 2023
Thank you so much for your feedback! We are very glad you enjoyed your stay!

10/10 Excellent

Scott

Stayed 1 night in Oct 2023
Response from The Delta Hotel Preston Team on Oct 8, 2023
Thank you for your feedback Scott, we look forward to welcoming you to our hotel again. Warmest Regards

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location for us
Lovely little mini break. Relaxing
Stayed 1 night in Sep 2023
Response from Brenno on Oct 7, 2023
Dear Customer, We are delighted to hear that you enjoyed your mini-break at our hotel and that it provided you with a relaxing experience. Our team works hard to create a welcoming and comfortable environment for our guests, and your positive feedback is greatly appreciated.If you have any further comments or if there's anything specific that made your stay enjoyable, please feel free to share. We're here to ensure that you have memorable and pleasant experiences with us.Thank you for choosing our hotel for your break, and we look forward to having the opportunity to welcome you back in the future. If you have any future travel plans or if there's anything we can assist you with, please do not hesitate to reach out.Kind Regards

8/10 Good

Alex

Stayed 1 night in Sep 2023
Response from Brenno on Oct 7, 2023
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to fill our guest satisfaction survey.Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Not Great
Nice Hotel with nice bar area. Make sure you shop around for pricing - Hotels.com was the best price. One of our family members booked direct and was told they would receive the best rate but paid £75 more for the same room during the same dates - staff couldn't have been less helpful or interested on check in and there was apparently no manager in from Friday till Monday. Make sure you check the additional charges are accurate on check out. If you have young children and plan on going swimming check the rules and adult to child ratio required. We stayed for 3 nights and there was no housekeeping during our stay. The pub/restaurant at the end of the road was really nice. Overall the stay was ok - I wouldn't be in a hurry to go back. There was a girl on reception that had recently started who was pleasant and helpful as were the staff in the bar/restaurant.
Stayed 3 nights in Sep 2023
Response from Brenno on Oct 7, 2023
Dear Customer, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly appreciate your detailed review as it helps us identify areas for improvement.We apologize for the inconsistencies you experienced during your stay, especially regarding pricing, staff interactions, and housekeeping service. This is certainly not the level of service we strive to provide, and your comments will be shared with the relevant teams to ensure we address these issues and provide a better experience for our guests in the future.We're pleased to hear that you found the bar area and the nearby pub/restaurant to your liking and that some of our staff members made a positive impression.We take your feedback seriously, and we are committed to enhancing our guests' experiences. If you have any further comments or if there's anything else you would like to share, please do not hesitate to reach out.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Brenno on Oct 7, 2023
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to fill our guest satisfaction survey.Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Brenno on Oct 7, 2023
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to fill our guest satisfaction survey.Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

4/10 Poor

MOHAMMED

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Brenno on Sep 10, 2023
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to fill our guest satisfaction survey.Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

8/10 Good

chung wai Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Brenno on Sep 10, 2023
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to fill our guest satisfaction survey.Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

10/10 Excellent

valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from The Front Desk Team on Aug 24, 2023
Thank you for the great feeback

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to visit.
We visit every year with our grandchildren and was very surprised and pleased with the refurbishment going on , the fitting of new carpets and workmen painting did not detract from a wonderful stay. The breakfast is second to none and fabulous leisure facilities are the best.
Stayed 2 nights in Aug 2023
Response from The Front Desk Team on Aug 21, 2023
Thank you so much for the great feedback. We hope to have you with us again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from The front desk team on Aug 15, 2023
Thank you for the great feedback

10/10 Excellent

Rizwan

Liked: Cleanliness, staff & service
We didnt like the fact that it was such a long process to extend our stay and that the reception was not able to do it for us.
Stayed 1 night in Aug 2023
Response from Brenno on Sep 10, 2023
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to fill our guest satisfaction survey.Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

10/10 Excellent

Giulio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, great facilities and a killer breakfast
Stayed 1 night in Aug 2023
Response from The Front Desk Team on Aug 7, 2023
Thank you so much for the amazing feedback

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
We had an overnight stay to celebrate our Wedding Anniversary, we got married at this hotel 22 years ago. It’s still just as beautiful, the staff are so friendly and the food is amazing!
Stayed 1 night in Aug 2023
Response from The Front Desk Team on Aug 7, 2023
Thank you for leaving us such a lovely feedback

10/10 Excellent

Rosetta

Stayed 1 night in Aug 2023
Response from The Front Desk Team on Aug 7, 2023
Thank you for the great feedback

4/10 Poor

Marianne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Brenno on Sep 10, 2023
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to fill our guest satisfaction survey.Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from The Front Desk Team on Aug 7, 2023
Thank you for the great feedback

6/10 Okay

Yong

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Brenno on Sep 10, 2023
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to fill our guest satisfaction survey.Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

10/10 Excellent

Martin

Stayed 1 night in Jul 2023
Response from The Front Desk Team on Aug 7, 2023
Thank you for the great feedback

4/10 Poor

Helen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Appalling customer service at check-in
I'm really disappointed to report our exceptionally bad check in experience. An experience that had such an impact on the rest of our 2 night stay and a reason not to visit again. After 6 hours of travelling we arrived at the hotel at 3.15pm ready to check in. It was obvious from the silence that there was an issue. It transpired that our room wasnt ready. We were offered another family room ( one less comfortable than we booked - double.bed and sofa.bed ) which we declined. I asked Elle how long the wait would.be, however she said she didnt know as the cleaning staff had many rooms to clean and would be hard to say ? Again more silence...and confusion on my part....especially as we had arrived AFTER check in opens. I then requested if our room could be prioritised over the others being cleaned, given me, my husband and 2 children were standing in the lobby ! Elle said she would check...but no one picked up the phone. Again more.silence. I then asked if she could call me when she managed.to reach someone with a response....as waiting an indefinite amount of time wasnt what i had hoped ( and paid for !) . At this point, the offer to wait in the bar/with a drink or suggestion of a swim...or anything demonstrating good customer service would have been welcomed. Instead more silence...... It was at that point i voiced my upset....only to be met with the response from Elle that check in was FROM 3pm !!! Suggesting it was unreasonable to expect my room ready. Disappointing
Stayed 2 nights in Jul 2023
Response from Brenno on Sep 10, 2023
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to fill our guest satisfaction survey.Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

10/10 Excellent

Miss

Stayed 1 night in Jul 2023
Response from The Front Desk Team on Aug 7, 2023
Thank you for the amazing feedback

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property was very helpful and amazing. The room very comfortable and the breakfast was very tasty. We wished we had stayed longer than just a transit night to enjoy the grounds even more.
Stayed 1 night in Jul 2023
Response from Delta Hotels By Marriott Preston Team on Jul 31, 2023
Thank you so much for the great feedback.We hope to have you back with us shortly.

10/10 Excellent

Harry Alonzo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location only wish I had more time there. Very relaxing.
Stayed 1 night in Jul 2023
Response from Brenno on Jul 27, 2023
Dear Harry, We appreciate your positive feedback regarding your recent stay with us. We are looking forward for your return! Kind Regards

10/10 Excellent

Penny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room, pleasant, well-trained staff, excellent bathroom, above all, an incredibly comfortable bed. That last is something unheard of in most hotels. We will look at others in the group when we next book a trip and if in the same area, would return to this one in a heartbeat.
Stayed 2 nights in Jul 2023
Response from The Front Desk Team on Jul 10, 2023
Thank you for staying with us, and for the amazing feedback!! We can't wait to have you back with us soon, and we are glad to have met your expectations.

6/10 Okay

Chris

Liked: Cleanliness, staff & service
Nice hotel, but some rooms very old & tired
Stayed here for one night for the Lytham Festival, hotel is a lovely old manor building with a big extension behind. Staff are super-friendly and the breakfast is excellent. Only gripe was that half of the hotel has been renovated in stylish decor and subtle greys, while half remains untouched since the 90’s (it appears), with old carpets and mismatched taps on the sink- older soft bed was uncomfortable- ask for a newer room and avoid rooms numbered 300+
Stayed 1 night in Jun 2023
Response from Brenno on Jul 3, 2023
Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described is not characteristic of the level of service our associates strive to offer. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Preston.

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business trip
Nice hotel and good food
Stayed 1 night in Jun 2023
Response from The Front Desk Team on Jun 28, 2023
We appreciate the great feedback, thank you.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from The Front Desk Team on Jun 28, 2023
Thank you for the feedback

10/10 Excellent

Raghu

Liked: Cleanliness, staff & service, property conditions & facilities
A very relaxing place.
Stayed 2 nights in Jun 2023
Response from The Front Desk Team on Jun 26, 2023
Thank you for the great feedback

10/10 Excellent

Mrs S E

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Hotel
Lovely Hotel, Very Clean & comfortable. Staff very attentive. Bar food was fresh & tasty
Stayed 1 night in Jun 2023
Response from The Front Desk Team on Jun 22, 2023
Thank you so much for the amazing feedback.We hope to you have you back with us shortly.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from The Front Desk Team on Jun 22, 2023
Thank you for the great feedback

2/10 Terrible

malyne

Stayed 2 nights in Jun 2023
Response from Brenno on Jul 3, 2023
Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described is not characteristic of the level of service our associates strive to offer. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Preston.

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend . Stunning place excellent food
We had a lovely time . Hotel is mid refurb - most of the public areas now complete and bedrooms being done a corridor at a time to minimise disruption Spotlessly clean . Toilets meticulously so which is great . Staff warm and friendly Food excellent - both quality and portion wise . Breakfast buffet the best ever experienced away . Bathrooms in the bedrooms a little dated but didn’t affect comfort . We even got towel art . Gardens are stunning and the hotel is very pleasing to look at . Leisure centre lovely too.
Stayed 2 nights in Jun 2023
Response from The Front Desk Team on Jun 22, 2023
Thank you so much for the great feedback provided. We are glad we were able to meet your standards, and we hope to have you back with us shortly.

10/10 Excellent

J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Help full staff beautiful grounds all together very enjoyable
Stayed 1 night in Jun 2023
Response from The Front Desk Team on Jun 22, 2023
Thank you for the amazing feedback