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Reviews of Briardene Hotel, Sure Hotel Collection by Best Western

3 out of 5
Briardene Hotel, Sure Hotel Collection by Best Western
56 Kelso Avenue (Continuation of, Queen's Promenade) Cleveleys, Thornton-Cleveleys, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 189 out of 285 reviews" "
Rating 8 - Good. 71 out of 285 reviews" "
Rating 6 - Okay. 16 out of 285 reviews" "
Rating 4 - Poor. 5 out of 285 reviews" "
Rating 2 - Terrible. 4 out of 285 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we needed
Stayed 2 nights in Apr 2024
Response from Mark on Apr 8, 2024
William - thank you for giving us 5/5 we appreciate it and for you comment. We hope you will come back and stay again if your travels bring you back to "sunny" Blackpool.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly helpful Bed comfortable Room top notch
Stayed 1 night in Jan 2024
Response from Mark on Feb 10, 2024
Thank your for your kind comments - hope to see you again in the future

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mark on Jan 21, 2024
AndrewThank you for giving us 5/5, we are glad you enjoyed your stay. Come back and see us again if you are in our area.

10/10 Excellent

Robin

Stayed 2 nights in Jan 2024
Response from Mark on Jan 9, 2024
RobinThank you for your 10/10 - we appreciate it.Hope to see you again when you are in our area

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, room comfort
A little gem
Another stay for us at this great family run hotel in a great location with free parking as an added bonus The standard of service from every member of staff was exceptional & nothing was too much trouble. The food quality was superb both for both breakfast & the evening meal.
Stayed 3 nights in Jan 2024
Response from Mark on Jan 8, 2024
DebbieThank you for the lovely comments. We do try to make our hotel as family like as we can and look forward to seeing you again next time you are in the area.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Briadene just brill.....!
The visit and over night stay was very very good, hotel and staff were very accommodating. Bed was comfy, big tick in box for my wife as she rarely sleeps when away. We were aware there was a Christmas function on however, understood they could provide a table for us in the dining room, however this was not the case on our arrival; but plenty of places to eat out so not an issue. TV in room 17 a tad small, overall a great place to stay and we will return as we love to take our dogs for long walks in fleetwood and visit the Dockside to purchase sea food.
Stayed 1 night in Dec 2023
Response from Mark on Dec 28, 2023
AndrewThank you for your kind words about our hotel - much appreciated.I am sorry that you were told that the restaurant would be available and sincerely apologise that the information was incorrect.We do hope that you will stay with us again in the future and when you do you will notice our TV's will be upgraded as we are in process of doing that in January.We trust your dogs enjoyed their stay and walkies on our lovely beach.

4/10 Poor

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful, good parking, nice clean room. Below room 17 there was a continuous humming sound from a fan or aircon,Then about 0815, the humming sound increased about 5 times louder.
Stayed 1 night in Dec 2023
Response from Mark on Dec 22, 2023
JohnThank you for your kind comments. We do regret that there was noise in your room, we are unsure what caused this and the only thing we could think of was maybe wind noise, but we will check it out.Hope you will come back and stay with us again soon.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Mark on Dec 11, 2023
Christopher - thank you for giving us 5/5.... we try to make all our guests feel at home. If you are in the area again we trust you will stay with us again

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay warm welcoming and definitely recommended
Stayed 3 nights in Nov 2023
Response from mark on Nov 24, 2023
IanThank you so much for giving us 5/5 we appreciate it. We do our best to provide a "home from home" hotel and we trust you will return to us when you are in the area.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Mark on Nov 20, 2023
LisaThank you for your 10/10 score - we are glad you enjoyed your stay.If you are in the area again we would love to be your hotel of choice.

10/10 Excellent

Catherine

Stayed 1 night in Nov 2023
Response from Mark on Nov 19, 2023
Catherine - thank you for your 10/10 score, we appreciate it. We hope you will stay with us again if you are in our area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Mark on Nov 2, 2023
Thank you for the 10/10 we appreciate it.Come back and see us again when you in the area.

8/10 Good

Glyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mark on Oct 20, 2023
GlynThank you taking your time to post a review. We hope you will stay with us again if you are in the area.

6/10 Okay

jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Mark on Oct 16, 2023
Jennifer - thank you for taking the time to give us a review. We strive to provide excellent service and if you are willing, let us know what we can do to improve our score so that next time you are here we can get 10/10!

6/10 Okay

ALISON

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Mark on Oct 16, 2023
Hi Alison,Thank you for taking the time to post this score. We try our best to make all our guests feel like 5 stars and would genuinely love to know what we can do better for you in the future.SincerelyMark

10/10 Excellent

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small boutique style hotel with and excellent restaurant. Staff excellent, rooms not large but well-appointed with a very good bathroom. We have stayed here many times over the years and always happy with our visit.
Stayed 1 night in Oct 2023
Response from Mark on Oct 12, 2023
Thank you so much for your kind review. We endeavour to provide the highest level of accommodation and are please that we met that expectation during your stay.We trust you will stay with us again next time you in the area

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone that works there are more than helpful. Its a great place in a great location. The food is excellent, and there's a quiet bar. What more could you need.
Stayed 3 nights in Sep 2023
Response from Mark on Sep 22, 2023
PaulThank you for your kind words, we do our best to make our hotel a friendly and comfortable place.We hope to see you again when you are back in our area.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mark on Sep 18, 2023
Brian Thank you for your rating. If you are in the area again we would love to be your hotel of choice.

6/10 Okay

Patrick

Stayed 1 night in Sep 2023
Response from Mark on Sep 18, 2023
PatrickThank you for your score. We hope you will stay with us again when you are in our area.If there is anything we can do to get a 10/10 let us know.

10/10 Excellent

Anthony

Stayed 1 night in Sep 2023
Response from Mark on Sep 18, 2023
AnthonyThank you for your wonderful score - we hope to see you again when you are in the area.

4/10 Poor

Chris

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mark on Sep 9, 2023
ChrisSorry to see the low score you have given us. Can you elaborate on it a little more so we can respond to you?ThanksReservations

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Mark on Sep 30, 2023
Thank you for your 10/10 score, we appreciate it. If you are in our area again please come stay with us!

10/10 Excellent

Ann

Stayed 1 night in Aug 2023
Response from Mark on Sep 30, 2023
Thank you for your 10/10 score, we appreciate it. If you are in our area again please come stay with us!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Mark on Sep 30, 2023
Thank you for your 10/10 score, we appreciate it. If you are in our area again please come stay with us!

10/10 Excellent

Nicola

Stayed 1 night in Aug 2023
Response from Mark on Sep 30, 2023
Thank you for your 10/10 score, we appreciate it. If you are in our area again please come stay with us!

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel has improved since we stayed in 2019
Stayed 2 nights in Jul 2023
Response from Mark on Sep 30, 2023
Thank you for your 4/5 score, we appreciate it. If you are in our area again please come stay with us and we will do our best to gain a 5/5

10/10 Excellent

Adrianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and excellent friendly staff. Breakfast 5 star !
Stayed 1 night in Aug 2023
Response from Mark on Sep 30, 2023
Thank you for your 5/5 score, we appreciate it. If you are in our area again please come stay with us!

4/10 Poor

suzanne

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Lovely front of house staff but the room wasnt the best, the walls are paper thin so there was a fair bit of noise. The weather was average but the room was very hot with no way to cool it down other than keep the window open which again made it very noisy. Both doors in the room were difficult and heavy to open as they dragged on the carpet and the bathroom door caught the bottom of the bed. The tv was tiny and the shower had next to no pressure, it needed a new rubber as most of the water leaked out down the hose. We were so disappointed with our stay and wont stay again.
Stayed 2 nights in Jul 2023

6/10 Okay

CAROLINE M

Travelled with family
Stayed 2 nights in Jul 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very good. No complaints at all, in fact we have already booked a return stary.
Stayed 1 night in Jul 2023

10/10 Excellent

Sandra, Wigan

Stayed 1 night in Jul 2023

10/10 Excellent

Laura

Stayed 2 nights in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay the staff were very helpful & friendly . The only thing I WAS NOT TOO HAPPY ABOUT was the bed I found the mattress VERY HARD & did not sleep very well
Stayed 3 nights in Jun 2023

10/10 Excellent

Gary

Stayed 1 night in Jul 2023

10/10 Excellent

karl

Stayed 1 night in Jun 2023

8/10 Good

Bernadette

Stayed 1 night in Jun 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
Very comfortable, very clean, recently decorated. Friendly staff.
Stayed 2 nights in May 2023

8/10 Good

D

Stayed 1 night in Apr 2023

10/10 Excellent

Jacqueline

Stayed 1 night in Apr 2023

8/10 Good

Yvonne

Stayed 5 nights in Apr 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Getting a bit pricey for times and age of hotel. But service is always good as is the food
Stayed 1 night in Apr 2023

10/10 Excellent

Lindumusa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 week stay
Really nice place, friendly and helpful staff, nothing is too much trouble, nice breakfast too!
Stayed 3 nights in Apr 2023

10/10 Excellent

Jessica

Stayed 1 night in Mar 2023

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Briardene
Excellent very clean staff were very pleasant and helpful also the breakfast was outstanding
Stayed 1 night in Feb 2023

10/10 Excellent

Miss leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Alfie

Stayed 4 nights in Dec 2022

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy and comfortable
Always stay here when in the area for work. Staff are very friendly, rooms are clean and comfortable and breakfast is very good
Stayed 1 night in Dec 2022