Exterior
Check availability

Reviews of Hotel Indigo WACO - BAYLOR, an IHG Hotel

3.5 out of 5
Hotel Indigo WACO - BAYLOR, an IHG Hotel
211 Clay Ave, Waco, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 768 out of 1001 reviews" "
Rating 8 - Good. 141 out of 1001 reviews" "
Rating 6 - Okay. 45 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Within walking distance of Silos at Magnolia. Lovely bar with great drinks and food.
Stayed 2 nights in Apr 2024

10/10 Excellent

Cherie, POULSBO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Close to Baylor University and the Silos.
Stayed 2 nights in Apr 2024

10/10 Excellent

argiro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael J.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Sandeep

Stayed 1 night in Mar 2024

10/10 Excellent

richard a

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and rooms were clean however if you are in a room with occupants above your room you can hear every footstep..........at least during our stay. The proximity of this hotel to the silos makes it a very attractive place to stay. Would stay there again only maybe request a room on the top floor.
Stayed 3 nights in Mar 2024

8/10 Good

fancesca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Cheryl

Travelled with partner
Liked: Amenities
Easy parking, interesting decor, easy checkin. Both remote control s had either semi dead batteries or the batteries were completely corroded. No fun and unsafe. Otherwise amenities were above average.
Stayed 1 night in Mar 2024

6/10 Okay

Angela

Travelled with family
Liked: Cleanliness, amenities
Homeless people wandering and sleeping on the street nearby. WiFi connection was challenging, did not load properly throughout our stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

ROBERTO

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice hotel with wonderful staff. Not much to do near the hotel.
Stayed 1 night in Mar 2024

6/10 Okay

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean, staff is friendly. Room had everything we needed, we enjoyed breakfast in the restaurant. My only complaint is the noise, most likely not an issue for all rooms. However being on the 2nd level over the pool area, you get noise of trucks starting at 3AM from the business behind the hotel. Once that noise finally settles down the music from the hotel is turned on over the patio/pool area and comes right into the room by 7AM. Unfortunately both nights we stayed, the noise was really distracting for sleep.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to dinning and shopping!
Stayed 2 nights in Mar 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location. Staff was lovely.
Stayed 2 nights in Mar 2024

8/10 Good

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and clean rooms. Only complaint would be noise level (room to room noise) and I am not a fan of the window unit AC. I would stay here again with a noise machine.
Stayed 1 night in Mar 2024

2/10 Terrible

Kathryn

Disliked: Staff & service
Refuse to cancel a reservation that was mistakenly made on their end and put through the computer. When I called to at least be nice enough to tell them, this was an accident they could free up the room, the staff was extremely rude. I stayed in the hotel in the hotel is fine, but if you have any kind of issue, I would not recommend their customer service or whoever they have answering the phone either. Spent hundreds of dollars at the restaurant and staying here in the past and will no longer do so
Stayed 1 night in Feb 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Melodee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this Hotel and stay every time we stay in Waco.
Stayed 3 nights in Feb 2024

8/10 Good

Brent

Liked: Cleanliness, amenities
Room was a little beat up. Repaired areas hadn’t been painted. Not a 5 star room.
Stayed 3 nights in Feb 2024

8/10 Good

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could hear the people above us running around all night.
Stayed 1 night in Jan 2024

10/10 Excellent

Jake

Stayed 2 nights in Jan 2024

10/10 Excellent

Jordan

Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED everything about the property except the acoustics & sound control of our room. There's very little insulation from the slightest hallway noises, so we were awakened to families loading up and kids running around. I'd recommend requesting a room at the furthest end of the hallway.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location to shop, dine and relax.
Stayed 2 nights in Dec 2023

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Liked: Amenities
Not much water oressure
Stayed 2 nights in Dec 2023

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Carrie

Stayed 3 nights in Aug 2023

4/10 Poor

Katherine

Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Stayed 3 nights in Dec 2023

2/10 Terrible

Eric

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Krystal on Dec 11, 2023
Hi Eric, We are sorry to hear of your poor experience. Do you mind sharing details as to why you did not enjoy your stay with us?

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
Liked the hotel a lot- location was good, parking was easy, staff were great. Everything was clean and up to date. My only complaint was that we really struggled with the wi-fi. Never were able to connect our devices to the wifi, but definitely not the end of the world.
Stayed 1 night in Dec 2023

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms, gym, pool, and service where all great!
Stayed 1 night in Nov 2023
Response from Robert S. on Nov 29, 2023
Thank you for your kind review! We're glad you enjoyed your stay.

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is and was our favorite hotel stay on our trip! We stayed in 5 seperate hotels on our road trip to and from Texas. Both my husband I said we loved our room! It was just a homey feel, very clean and the room is spacious with a very large bathroom as well. The bed was comfortable and plenty of pillows for both of us. We absolutely enjoyed the restaurant and bar just steps away from the room! Parking wasn’t an issue, we walked to dinner and had an amazing time at Magnolia! We would definitely stay here again! Hands down!
Stayed 1 night in Nov 2023
Response from Robert S. on Nov 29, 2023
Thank you for your perfect rating and kind words! We can't wait to welcome you back for another stay in the future!

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location.
Stayed 4 nights in Nov 2023
Response from Robert S. on Nov 29, 2023
Thanks for being a valued guest!

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was kind, but did not know anything about transportation or the “small things”
Stayed 3 nights in Nov 2023
Response from Robert S. on Nov 27, 2023
Thank you for taking the time to share your positive feedback and for awarding us a perfect 5 out of 5 rating. We greatly appreciate your kind words about the front desk staff's kindness.Your comments about the staff's knowledge on transportation and the "small things" have been noted. We apologize for any inconvenience this may have caused during your stay. Rest assured, we will address this internally and provide additional training to ensure that our team is well-informed about all aspects of guest services.Thank you once again for choosing to stay with us.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Robert S. on Nov 21, 2023
We're thrilled to hear you enjoyed your time at our hotel! Your positive feedback means the world to us. Come back and visit us again soon!

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2023
Response from Robert S. on Nov 21, 2023
We're so glad you had a fantastic stay!

10/10 Excellent

Marilea

Stayed 2 nights in Nov 2023

10/10 Excellent

Alejandro, Real Esmeralda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great, clean and well located
Response from Robert S. on Nov 14, 2023
We're thrilled to hear you enjoyed your time at our hotel!

10/10 Excellent

Dennis

Travelled with family
The staff and accommodations were EXCELLENT!!!
Stayed 2 nights in Oct 2023
Response from Robert S. on Nov 14, 2023
Your positive feedback means the world to us. Come back and visit us again soon!

10/10 Excellent

Jean-Luc, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Robert S. on Nov 14, 2023
We're so glad you had a fantastic stay!

10/10 Excellent

jalal

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk guest Leah she was awesome. The restaurant Server and Bartander’s were amazing as well.
Stayed 1 night in Oct 2023
Response from Robert S. on Nov 14, 2023
Thank you for choosing us and for your glowing review! We're thrilled to have exceeded your expectations. Looking forward to your next visit!

10/10 Excellent

Kayla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love coming here every year for my conference at Baylor! I always look forward to breakfast to see my favorite waiter/bartender. He’s great! The room is nice and clean and I always enjoy my stay. Thank you
Stayed 1 night in Sep 2023
Response from Robert S. on Nov 14, 2023
Thank you for your kind words! We're delighted to hear you had a wonderful stay with us.

8/10 Good

Matthew

Travelled with family
Very good hotel. Room was clean and staff was very friendly. All the amenities you’d want, but not an ideal location for walking distance to restaurants, etc. aside from that, I’d definitely recommend this hotel.
Stayed 1 night in Sep 2023
Response from Robert S. on Nov 14, 2023
Thank you for choosing us and for your wonderful review!

8/10 Good

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly Enjoyed the flavored water in lobby everyday WiFi was terrible unfortunately
Stayed 3 nights in Sep 2023
Response from Robert S. on Sep 26, 2023
We're so glad you had a fantastic stay! Your kind words mean a lot to us. Although your time with the Wifi was troubling we apologize for this issue. We hope to have you back soon!

10/10 Excellent

Margaret

Stayed 2 nights in Sep 2023
Response from Robert S. on Nov 14, 2023
We're so glad you had a fantastic stay!

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Robert S. on Sep 16, 2023
We're so glad you had a fantastic stay. We can't wait to host you again in the future!