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Reviews of Fairfield Inn & Suites Waco South

2.5 out of 5
Fairfield Inn & Suites Waco South
5805 N Woodway Drive, Waco, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 363 out of 697 reviews" "
Rating 8 - Good. 217 out of 697 reviews" "
Rating 6 - Okay. 68 out of 697 reviews" "
Rating 4 - Poor. 28 out of 697 reviews" "
Rating 2 - Terrible. 21 out of 697 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Herbert, Windcrest

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff. Great breakfast. Easy access to major roads
Stayed 2 nights in Apr 2024

6/10 Okay

Jane

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The swimming pool has warm water. But I was disappointed that the pool is not accessible for older people. There are no chairs in the room with the pool. There is no place for an adult to sit while watching children swim. There are no steps built into the pool. The pool can be entered only by a metal ladder on the side of the pool. Getting in and especially out of the pool would be very difficult, if not impossible, for many seniors.
Stayed 4 nights in Apr 2024

10/10 Excellent

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff was really nice and knowledgeable and check in was quick and easy.
Stayed 2 nights in Mar 2024

10/10 Excellent

JoAnne

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Meagan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Kay Shin

Travelled with family
Nice stay, just a little dated
Stayed 2 nights in Feb 2024
Response from Terri Jones on Feb 26, 2024
Thank you for your business as well as your review. We Greatly appreciate your business. I will share your experience with our staff as well as our leadership team. We look forward to your next visit.

10/10 Excellent

Chanel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for the wedding we attended, Checked us in early which helped greatly!
Stayed 1 night in Feb 2024
Response from Terri Jones on Feb 26, 2024
Thank you for your review as well as your stay. We greatly appreciate your business. We look forward to seeing you again.

8/10 Good

Emma

Business traveller
Liked: Cleanliness, staff & service
Staff was wonderful, specifically on Suzanne’s shift. They handled both polite and rude customers very professionally, and everyone was very kind and made me feel welcome.
Stayed 1 night in Jan 2024

10/10 Excellent

Magali, Waco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was a disappointment. Only "bold" coffee with its high acidity and no regular creamer of any kind, powder or otherwise. No biscuits, no gravy, so the sausage patty has to play by itself! The sausage, bacon, and eggs were done to perfection.
Stayed 1 night in Dec 2023

8/10 Good

Hope

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
everything was great but when toilet flushed or running water in sink, it smelled like sewer. Don't know if smell came from toilet or sink.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing I didn't like was the bathroom lighting. It's like being in a cave!
Stayed 1 night in Dec 2023

10/10 Excellent

Anairam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is nice , room was clean
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always enjoy staying here, very good location. Only problem was there was no light at the desk. Outlets to charge phone were very loose and trouble charging.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mark H.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Rebecca

Stayed 1 night in Nov 2023

6/10 Okay

Antonia

Liked: Cleanliness
Disliked: Property conditions & facilities
I check in room 301 we could not sleep the motor of the refrigerators outside made loud noise, in the morning I told front desk and they said they would do something about it. I went to front desk second day and they said she was going to check with the manager to see if they could do something almost 10 pm waiting for the call, later young lady came to the door and said phone was not working and the plugs to charge our phones were not working. They move us to a one bed room when I paid for a 2 bed room. Bad experience .
Stayed 2 nights in Nov 2023

8/10 Good

Noble

Travelled with family
Liked: Cleanliness, staff & service
Alan at the front desk was super helpful and fun! The hotel got the job done but felt very mid.
Stayed 1 night in Nov 2023

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Esperanza

Stayed 1 night in Oct 2023

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Comfortable beds and lots of breakfast choices. Unfortunate that although it was close to some restaurants, you have to cross a busy highway to get to them.
Stayed 1 night in Oct 2023

8/10 Good

Charlotte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The young lady at the desk was super sweet and helpful .
Stayed 1 night in Oct 2023

8/10 Good

Mike

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean inside and staff was great
Stayed 1 night in Aug 2023

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good service and friendly staff.
Stayed 2 nights in Jul 2023

10/10 Excellent

ELLEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Stayed 2 nights in Jul 2023

8/10 Good

Helen

Stayed 1 night in Jul 2023

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is not a brand new hotel but it’s well maintained. The staff was friendly. The room was clean. A nice continental breakfast was provided. The air conditioner works well. The beds were comfortable. Good place to stay for the money. Would stay again.
Stayed 1 night in Jun 2023

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Property was very accessible. Easy and fast check in. I would have loved to have some additional lighting.
Stayed 2 nights in Jun 2023

4/10 Poor

Thomas

Travelled with partner
the people at the front desk just nice and Sweet was there from the 27 thur the 29 and the room was not cleaned 1 time had to go get my own clean towel and i booked it thru expedita and the account said paid in full then i was charged another 40 then 18 dollars so what's that about so i feel and will find out as i keep my recipients so I'm confused as who told are did not disclose the truth room 209
Stayed 2 nights in May 2023

6/10 Okay

JoAnn

Stayed 2 nights in Jun 2023

10/10 Excellent

Johnny, Granbury

Stayed 3 nights in Jun 2023

10/10 Excellent

M FAYE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Teri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We appreciated having a quiet and clean place to spend the night after a long day of travel! The staff at the desk and for the morning breakfast were all so super friendly and very helpful!! We would stay at this location again!
Stayed 1 night in May 2023

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Robert, Spring

Liked: Cleanliness, staff & service, property conditions & facilities
Was convenient and fairly quiet. Just wish they had real half and half for the coffee!
Stayed 1 night in May 2023

10/10 Excellent

Donald

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in staff was friendly and lobby was very clean. Room was very clean well equipped, bed/ pillows were very comfortable. Overall a very good stay.
Stayed 1 night in Apr 2023

10/10 Excellent

Willie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
DID NOT HAVE A KEY TO THE ROOM, NO USB PORT FOR ELECTRONICS
Stayed 1 night in Apr 2023

10/10 Excellent

tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was great!!
Stayed 1 night in Apr 2023

8/10 Good

Garry, Brandon

Liked: Staff & service
Nice quiet place with friendly staff.
Stayed 1 night in Apr 2023

10/10 Excellent

Lu Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Lorenzo, McKinney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful and friendly. The room was very clean and beds were comfortable.
Stayed 1 night in Mar 2023

8/10 Good

Abrahan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Beth

Stayed 1 night in Feb 2023

10/10 Excellent

KASI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent. If I have to comment on anything, the bed was really firm. But that is being picky.
Stayed 2 nights in Feb 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just great. Very clean facility thru and thru. Staff was awesome and the breakfast was the best I have ever experienced.
Stayed 1 night in Feb 2023

10/10 Excellent

Josh

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Feb 2023