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Reviews of Sonesta Posadas del Inca Lake Titicaca - Puno

4 out of 5
Sonesta Posadas del Inca Lake Titicaca - Puno
Sesquicentenario 610, Sector Huaje, Puno, Puno

Reviews

8.6

Excellent

Rating 10 - Excellent. 149 out of 287 reviews" "
Rating 8 - Good. 97 out of 287 reviews" "
Rating 6 - Okay. 23 out of 287 reviews" "
Rating 4 - Poor. 11 out of 287 reviews" "
Rating 2 - Terrible. 7 out of 287 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Josue

Travelled with family
Liked: Staff & service, property conditions & facilities
Buen hotel, el jardín de lado posterior espectacular
Stayed 1 night in Mar 2024
Response from Federico on Mar 25, 2024
Estimado Sr. Josue:Agradecemos sinceramente el tiempo que nos dedico en hacer su comentarios nos alegra que haya disfrutado su estadía, lo esperaremos una próxima oportunidad.Atte. Federico MooreGerente

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and wonderful location
Stayed 1 night in Mar 2024
Response from Federico on Mar 25, 2024
Dear Mrs. Ana:Thank you for let us know about your experience at the hotel, we realli apreciate your review.Best Regards, Federico MooreGerenteSonesta Posadas del Inca - Puno

8/10 Good

jianli

Stayed 1 night in Feb 2024
Response from Federico on Mar 25, 2024
Muchas gracias !! Por su calificación Sra. Jienli. esperamos que regrese en alguna oportunidad.Atte.Federico MooreGerente

10/10 Excellent

Lindsey

Nice property with beautiful views
Stayed 1 night in Nov 2023
Response from Federico on Dec 6, 2023
Dear Mrs. Lindsey:Thank oyu for let your comment in this page, have a big importance for us and we hope thats ome tiem you can come back.Best Regards, Federico MooreGerenteSonesta Posadas del Inca - Puno

8/10 Good

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
4* hotel that doesn’t provide a kettle !!
It is a lovely hotel with great views and the staff are very good. But a 4* hotel should at least have a kettle in the room - this just seemed poor. We couldn’t get the aircon to work, but it wasn’t hot so not a big deal
Stayed 2 nights in Oct 2023
Response from Federico on Nov 5, 2023
Dear Mr. Rod:Thank you very much for let Us know about your experience in the hotel , your suggestion about the Kettle have a big importance for Us, we are sure that we can improve.Best regards, Federico MooreManagerSonesta Posadas del Inca - Puno

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place
Stayed 1 night in Oct 2023
Response from Federico on Nov 5, 2023
Dear Mr. Daniel:We really apreciate the time that you take to make your review about the hotel, help a lot in our improve.Best Regards, Federico MooreManagerSonesta Posadas del Inca - Puno

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Federico on Nov 5, 2023
Estimado Sr. Omar:Agradecemos su interacción y calificación, sin duda nos motiva a seguir mejorando.Sinceramente, Federico MooreGerenteSonesta Posadas del Inca - Puno

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Pleasant hotel with amazing views over the lake. The hotel is a little dated in places but this is made up for by the amazing staff and great service.
Stayed 3 nights in Sep 2023
Response from Federico on Nov 5, 2023
Dear Mr. Paul:Thank you very much for let Us know about your experience at the hotel, your comments help in our improve.Best Regards, Federico MooreManagerSonesta Posadas del Inca - Puno

8/10 Good

Rhian

Liked: Staff & service, property conditions & facilities, room comfort
Pretty lake room.
The view over the lake from the hotel was lovely - nice to watch the boats bobbing while I ate breakfast. The staff were friendly and helped arrange a taxi to greet me at 5am after my night bus arrived and I paid for an early check-in at that time, which was most welcome. I had filtered hotels in hotels.com to only feature those which had a spa. This hotel came up as having one but does not, so that was a bit of a disappointment.
Stayed 1 night in Aug 2023
Response from Federico on Sep 2, 2023
Dear Rhian:Thank you very much for let Us know about you opinion of the hotel we are reviewing the information in our age because the hotel does not have spa tank you for let us note this informations taht we need to change inmediately.Best Regards, Federico Moor.ManagerSonesta Posadas del Inca - Puno

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have such a lovely time at the hotel, the staff was so helpful, Jose at the restaurant always greeting us with a big smile, Samuel help us to pet the baby alpaca what was the best part for our daugther, Vanessa in the front desk was always helpful, our room was always spotless thanks to Noemy. Beside all the helpful and lovely staff, the view of the garden with the lake is so peaceful. We wish to come back soon.
Stayed 2 nights in Jul 2023
Response from Federico on Jul 27, 2023
Dear Mrs. Liliana:Thank you very much for let us know about your experience at the hotel, we will share it with the rest of our asociates.Best regards, Federico MooreGerente - Spi Puno

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Hotel
Our whole family loved this place. The room was spacious and the beds were super comfortable. The restaurant had a great free breakfast. The service was excellent throughout our stay. We enjoyed walking into town even though it was a bit of a trek. For those less inclined, a taxi ride was cheap. Views of Lake Titicaca were amazing. I highly recommend this place.
Stayed 2 nights in Jun 2023
Response from Federico on Jul 27, 2023
Dera Mrs. Jaime:Thank you very much for let us know about your experience at the hotel, your comement help in our daily improve. Best Regards, Federico MooreManager - SPi- Puno

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with a fabulous breakfast and beautiful outside area!
Stayed 2 nights in Jun 2023
Response from Federico on Jul 1, 2023
Dear Mrs. Susan:We really apreciate your comment, help us in our improve and also we hope that some time you can come back.Best Regards, Federico MooreBest Regards, Federico MooreGerente Hotel.Sonesta Posadas del Inca - Puno

8/10 Good

Lorne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was ok just the staff didn't know about room upgrade and they offers after we were checked in to change room next day
Stayed 2 nights in May 2023
Response from Federico on May 27, 2023
Dear Guest:Thank you very much for let us know about your stay at the hotel, according to the indication of the page the up grade is granted according to the occupancy of the hotel and for the category of the room we only had rooms the next day, we regret the incident apart from that we hope you enjoyed your stay.Best Regards, Federico MooreManager

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property situated on the shores of Lake Titicaca on the outskirts of Puno, just a short distance from the new stadium and the University. There is boat access from the hotel pier and tour operators for Uros Islands and Taquille can pick you up from the hotel. Rooms are spacious and comfortable and we found the staff to be most gracious and accommodating to guests with limited Spanish language ability. The alpacas grazing the grounds was an added bonus. Recommended.
Stayed 5 nights in Oct 2022
Response from federico on Dec 4, 2022
Dear Mr. Alan:Thank you very much for let us know about your stay in the hotel, your comment motivate to our improve, we hope that some time you can come back.Best Regards, Federico MooreManagerSonesta Posadas del Inca - Puno.

8/10 Good

Armando

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Estuvo bueno para el precio. El hotel es un poco antiguo pero está cuidado.
Stayed 2 nights in Oct 2022
Response from federico on Nov 7, 2022
Estimado Sr. Armando:Conocer sobre su experiencia en el hotel tiene una gran importancia para todos nosotros, saber que paso un momento agradable con nosotros lo es aún más, esperamos su retorno en alguna oportunidad. Saludos Cordiales, Federico MooreGerenteSonesta Posadas del Inca - Puno

10/10 Excellent

Renato

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel were professional and friendly. Room was clean and with everything you need. Overall the hotel was pretty nice and with an excellent view.
Stayed 1 night in Oct 2022
Response from federico on Nov 7, 2022
Dear Mr. Renato:Thank you very much for let us know about your experience at the hotel, know ir have a big importance for everybady at the hotel.We hope taht some tiem you can come back.Best Regards, Federico MooreManagerSonesta Posadas del Inca - Puno

10/10 Excellent

Stephen, Smithfield

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very comfortable and clean hotel and we enjoyed our three nights there. Their restaurant is also excellent, whether ordering lomo saltado, or pizza.
Stayed 2 nights in May 2022
Response from federico on May 26, 2022
Dear Mr. Stephen: We really apreciate the time that you take for make a feedback about your experience at the hotel, it has a big importance for us. We invite to you in the future maybe come back. we will wait for you. Best regards, Federico Moore Manager Sonesta Posadas del Inca - Puno

10/10 Excellent

Sarita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despertar y ver por tu ventana el lago no tiene precio
Stayed 2 nights in Apr 2022
Response from federico on May 4, 2022
Estimada Sra. Sarita: Agradecemos profundamente su buen comentario, para nosotros tiene un gran significado pues nos motiva a seguir trabajando en nuestra mejora. Saludos Cordiales, Federico Moore. Gerente Sonesta Posadas del Inca - Puno

10/10 Excellent

Luis Agustin, San Pedro Garza Garcia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view to the lake, the easiness to take a lake tour and the friendliness of the staff
Stayed 1 night in Apr 2022
Response from federico on May 4, 2022
Dear Mr. Luis Agustin: Thank you very much for let us know about your experience at the hotel, for us is very important to know it. We invite to you to come back any time. Best Regards, Federico Moore Gerente Sonesta Posadas del Inca - Puno

8/10 Good

Rebeca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was happy with the loca
Stayed 1 night in Jan 2022
Response from federico on Feb 10, 2022
Dear Mrs. Rebeca: Thank you very much for your qualification, your comment about our alpaca is very nice, we hope your come back some time. Best regards, Federico Moore Manager.

8/10 Good

david

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lake front Beautiful view
Stayed 2 nights in Oct 2021

8/10 Good

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sonesta at Lake Titicaca
The shower drain was not working properly so the water in the tub took awhile to drain which meant you were standing in water while you showered. It looks like they are updating the hotel as a lot of the rooms on the first floor were under construction which is a good thing. Overall the hotel was very nice and the food in the hotel was really good. Free breakfast and we ate dinner there one night and we were pleasantly surprised.
One of the beds in the room
View from our bedroom window
Stayed 2 nights in Feb 2020
Response from Sr. Moore on Mar 3, 2020
Dear Mrs. Angela: We really apreciate the time that you take for make a feedback about the hotel, we are taking the provitions inmediatly with the incident that you report it. recibe our apologises for the problem with you drain we will work in that thank oyu for your patience. Best Regards, Federico Moore Ligarda General Manager Sonesta Posadas del Inca - Puno

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best to access via vehicle, although you can walk from the city of Puno but I don't suggest it. We had a beautiful room that was very clean with a large bathroom and our room had a view of the back of the property (which was very well maintained) including the lake. Staff were very friendly and professional. We arrived early and they stored our bags for us and delivered to the room. Highly recommend!
Stayed 1 night in Sep 2019
Response from Federico on Feb 21, 2020
Dear Guest: Thank you very much, for let Us know about your experience at the hotel, we apreciate your comment that help in our improve. Best Regards, Federico Moore Ligarda General Manager Sonesta Posadas del Inca - Puno

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
My stay at this hotel was a disappointment. The hotel does not look like in the pictures displayed on the website. Those photos must have been made long time ago. The property is in poor condition and the atmosphere is quite sad. Some rooms lack basic items- like a working desk. The carpets in rooms and hallways and old and smelly. The garden facing the lake is poorly maintained, looks messy and uninviting. There hotel looks like a resort but lacks basic facilities. You can really only stay in your room or have a meal in the restaurant. I only used this place for sleeping but even the quality of my sleep was poor as the room felt stuffy- no ventilation or air conditioning, just a cheap electric heater that is difficult to regulate. The housekeeping forgot to replace the water bottle and do the evening turn down service on the second day of my stay. All in all not a nice experience
Stayed 2 nights in Jan 2020
Response from delmy on Jan 25, 2020
Dear guest. Know about your experience at the hotel is very important to us, we are sorry that you could not find what you were really looking for. We want to send our apologies and according to our quality policy inform you that we have contacted with the operating agency who will give you details of the agreement that we reached with her.” If our clients feel unsatisfied with the installation of the hotel we don’t charge nothing in to the bill” Just to inform to you that the photos of the hotel website are recent and as we explain the moment of your departure in those months we take advantage of our low season and low occupancy to carry out renovation work in the hotel like for example our gardens We have special interest in your comment that is why we take some time to write you because we are really worried about the feedback that you let to our associates, they carefully share it whit the manager the same day that you live from here. We appreciate your personal appreciation, as well as their patience and tolerance. Sincerely Delmy A. Nuñez Delgado Quality Assurance Manager Sonesta Posadas del Inca - Lago Titicaca Puno.

10/10 Excellent

Fiorella, Brisbane, Australia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a free upgrade which was awesome! The only feedback we have is regarding the hot water which took a while.
Stayed 1 night in Dec 2019
Response from Federico Moore on Jan 7, 2020
Dear Mrs. Fiorella: Thank you for take some time and comment about your experience at the hotel, it had a real importance for Us. We are taking also your recomendation about the water in the hotel, it help in our improve. Best Regards, Federico Moore Ligarda General Manager Sonesta Posadas del Inca - Lago Titicaca Puno.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the Sonesta Posada Puno
Staff was kind, helpful, and considerate. Wonderful location and safe in an area where there is concern. The ad mentioned guinea pigs and llamas, but I was still stunned when we opened drapes in the morning and guinea pigs were running around - they were so fun to watch! The room and bed were very comfortable.
Stayed 1 night in Dec 2019
Response from federico moore on Jan 7, 2020
Dear Mrs. Patricia: Thank you for write in this important page about your experinece at the hotel, we will shrare with all our asociates, also we hope that any time you can come back. Best Regards, Federico Moore Ligarda Hotel Manager Sonesta Posadas del Inca - Puno

8/10 Good

Grace, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located on the outskirts of the city of Puno, it was tranquil and relaxing. Service was excellent.
Stayed 2 nights in Oct 2019
Response from Federico Moore on Nov 5, 2019
Dear Mrs. Grace: We really aprecite the time that you take to comment about your stay at the hotel, know about it is really important for us and we hope that any time you come back. Best Regards, Federico Moore Ligarda General Manager Sonesta Posadas del Inca - Lago Titicaca Puno.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from federico Moore on Nov 5, 2019
Estimado Huesped: Saber sobre su experiencia en el hotel es muy gratificante, agradecemos su calificación y esperamos su retorno en alguna oportunidad. saludos Cordiales, Federico Moore Ligarda Gerente General Sonesta Posadas del Inca - Lago Titicaca Puno.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Federico Moore Ligarda on Nov 5, 2019
Estimado huesped: Gracias por su calificación esperamos que haya pasado una linda estadia con nosostros. Esperamos que alguna vez pueda regresar. Saludos Cordiales, Federico Moore Ligarda Gerente General Sonesta Posadas del Inca - Lago Titicaca Puno

10/10 Excellent

Christi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best spot in Puno
A great hotel with excellent service. The staff was gracious and the grounds were lovely.
Stayed 2 nights in Sep 2019
Response from Federico Moore Ligarda on Oct 4, 2019
Dear Mrs. Christi: We apreciatte your comment and qualification, we hope any time you can come back. Best Regard Federico Moore Ligarda General Manager Sonesta Posadas del Inca - Lago Titicaca.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Federico Moore on Oct 4, 2019
Thank you very much for let us Know about your experience in the hotel we apreciate your qualifications. Best Regards, Federico Moore Ligarda General Manager Sonesta Posadas del Inca - Lago Titicaca Puno.

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax in front of Titicaka lake
nice place outside of Puno’ caos, in the morning there are alpacas and cuy into the garden when you have your breakfast
Stayed 2 nights in Aug 2019
Response from Federico Moore on Sep 9, 2019
Dear Mr. Marco We sincerely appreciate the comment that you left us and also for your rating, your experiences at the hotel is really important for us. We hope any time you can come back Best Regards, Federico Moore Ligarda General Manager Sonesta Posadas del Inca - Lago Titicaca Puno.

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from Federico Moore on Aug 2, 2019
Estimada Huèsped: Conocer sobre las experiencias de nuestros huèspedes es importante para nosotros, Agradecemos su comentario y calificaciòn de seguro nos ayudarà en nuestra mejora continua. Saludos Cordiales, Federico Moore Ligarda Gerente General Sonesta Posadas del Inca - Lago Titicaca Puno.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Federico Mooore on Aug 2, 2019
Estimada huùsped: Conocer sobre las experiencoa de nuestros huespedes es importante para nosotros. Agradecemos su comentario y calificacion de seguro nos ayudara en nuestra mejora continua. Saludos Cordiales, Federico Moore Ligarda Gerente General Sonesta Posadas del Inca - Lago Titicaca Puno.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Mornings at Sonesta
The Sonesta was beautiful! It was great to wake up with views of the lake, a cup of coffee in the restaurant, and sights of alpacas in the lawn. The customer service was great, the rooms nice, and the grounds were spectacular! I think you would have to be really picky to find issues with the hotel. There is no elevator, so make sure to request a first floor if mobility is an issue. We didn't eat at the restaurant as we wanted to try some places near the square (there is nothing within walking distance). But the front desk will call a cab for around 8 soles each way.
Stayed 2 nights in Jun 2019
Response from federico Moore on Jul 1, 2019
Dear Mrs.Gina: We appreciate the time we dedicate to make your rating and comment, they are very important for our continuous improvement. Best regards, Federico Moore Ligarda General Manager Sonesta Posadas del Inca - Lago Titicaca Puno.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Federico Moore on Jul 1, 2019
Dear Mrs.: We appreciate the time we dedicate to make your rating and comment, they are very important for our continuous improvement. Best regards, Federico Moore Ligarda General Manager Sonesta Posadas del Inca - Lago Titicaca Puno.

4/10 Poor

Verified traveller

Stayed 2 nights in May 2019
Response from Federico MOore on Jun 11, 2019
Estimado Huesped: Recibimos con mucha preocupacion su calificaciòn, para todos nosotros conocer sobre sus experiencias es muy valioso y esperamos de alguna forma analizar el contenido de su calificacion para mejorar. Si sintio que fue mal atendido en el hotel, solicitamos las disculpas del caso y nos comprometemos a mejorar. Sinceramente, Federico Moore Ligarda General Manager Sonesta Posadas del Inca - Lago Titicaca Puno.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The property was really nice. The staff were extremely helpful in organizing activities for us. We originally had booked 3 nights and prepaid but only stayed for 2 as other than going to the floating islands and Taquile island it was too quiet for my liking. The food in the dining room was good.
Stayed 3 nights in May 2019
Response from Federico Moore on Jun 11, 2019
Dear Guest: Thank you very much for your nice comment, we will share it with all our associates. We invite to you to come back any time. Best Regards, Federico Moore Ligarda General Manager Sonesta Posadas del Inca - Lago Titicaca Puno.

10/10 Excellent

Demetrio, New York, NY

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The setting right on Lake Titicaca was amazing. So peaceful, so romantic. The staff were all exceptionally friendly and helpful. The food in the restaurant was amazing. The area felt very safe. I would definitely come back again!
Stayed 2 nights in Apr 2019
Response from federico on May 8, 2019
Dear Mr. Demetrio: Thank you very much for let Us Know about your experience at the hotel we will share with all our associates your great comment because motivate to us in our continuous improvement. Best Regards, Federico Moore Ligarda General Manager Sonesta Posadas del Inca - Lago Titicaca Puno.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from Federico Moore Ligarda on Apr 29, 2019
Estimado Huesped: Agradecemos la importante calificacion que nos brindo, conocer su experiencia en el hotel es muy importante, esperaremos su retorno en alguna oportunidad. Saludos Cordiales, Federico Moore Ligarda General Manager Sonesta Posadas del Inca - Lago Titicaca Puno.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from Federico Moore Ligarda on Apr 29, 2019
Estimado Huesped: Agradecemos la importante calificacion que nos brindo, conocer su experiencia en el hotel es muy importante, esperaremos su retorno en alguna oportunidad. Saludos Cordiales, Federico Moore Ligarda General Manager Sonesta Posadas del Inca - Lago Titicaca Puno.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from Federico Moore Ligarda on Apr 29, 2019
Estimado Huesped: Agradecemos la importante calificacion que nos brindo, conocer su experiencia en el hotel es muy importante, esperaremos su retorno en alguna oportunidad. Saludos Cordiales, Federico Moore Ligarda General Manager Sonesta Posadas del Inca - Lago Titicaca Puno.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from Federico Moore Ligarda on Apr 29, 2019
Estimado Huesped: Agradecemos la importante calificacion que nos brindo, conocer su experiencia en el hotel es muy importante, esperaremos su retorno en alguna oportunidad. Saludos Cordiales, Federico Moore Ligarda General Manager Sonesta Posadas del Inca - Lago Titicaca Puno.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from Federico Moore Ligarda on Apr 29, 2019
Estimado Huesped: Agradecemos la importante calificacion que nos brindo, conocer su experiencia en el hotel es muy importante, esperaremos su retorno en alguna oportunidad. Saludos Cordiales, Federico Moore Ligarda General Manager Sonesta Posadas del Inca - Lago Titicaca Puno.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from Federico Moore Ligarda on Apr 29, 2019
Estimado Huesped: Agradecemos la importante calificacion que nos brindo, conocer su experiencia en el hotel es muy importante, esperaremos su retorno en alguna oportunidad. Saludos Cordiales, Federico Moore Ligarda General Manager Sonesta Posadas del Inca - Lago Titicaca Puno.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Federico Moore Ligarda on Apr 29, 2019
Estimado Huesped: Agradecemos la importante calificacion que nos brindo, conocer su experiencia en el hotel es muy importante, esperaremos su retorno en alguna oportunidad. Saludos Cordiales, Federico Moore Ligarda General Manager Sonesta Posadas del Inca - Lago Titicaca Puno.

10/10 Excellent

MARIA, arequipa, pe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is breathtaking, you can see the lake and have a relaxing moment sitting near the shore
Stayed 1 night in Feb 2019
Response from Federico Moore Ligarda on Mar 5, 2019
Dear Mrs. Maria: Thank you very much for let us know your impression about the hotel will help in our improvement. Best Regards, Federico Moore Ligarda. General Manager Sonesta Posadas del Inca - Lago Titicaca Puno.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
We appreciated the chocolates we received each night in our room. We found it isolating at the hotel. We needed to visit and ATM and purchase some items and were required to take a taxi all the way to city centre everytime. For a hotel out of town there was very little amenities. No store or bank machine.
Stayed 3 nights in Dec 2018
Response from Federico Moore on Jan 29, 2019
Dear Guest: Thank you very much for let us know your opinion about the hotel, we are taking note about the observations that you had about our service for improve. Best Regards, Federico Moore Ligarda General Manager Sonesta Posadas del Inca - Lago Titicaca Puno.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018
Response from Karen Castillo - Revenue Manager on Jan 31, 2019
Muchas gracias por su calificación, es muy importante para nosotros. Saludos cordiales

8/10 Good

TINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
We got a lake view which I feel in retrospect not necessary since the view in the restaurant was much better and all day long you would be in puno lake already enjoying the scenery. The restaurant food is not so good.
Stayed 2 nights in Oct 2018
Response from Federico Moore on Jan 7, 2019
Dear Mrs. Tina: Thank you very much for let us know about your experience at the hotel. your comment is very important for our improvement. We hope that some time you can come back. Best Regards, Federico Moore Ligarda General Manager Sonesta Posadas del Inca - Lago Titicaca Puno.