Hi Micheal, the location is indeed marvelous, happy to hear that you could enjoy it as well as our staff's friendliness!

Great to hear, hopefully the hot chocolate wasn't too spicy!

Thank you Doug for the comment. Renovation is proceeding slow with the turbulent weather conditions

Thank you for your great feedback, the staff will love too hear this, most likely through the thin walls. We hope the noise was not too big of an issue and you still enjoyed your stay!

Thank you, Carie, most appreciated.

We are sorry to hear that there was any issue with a shower valve? I know staff would have been onto fixing that immediately and indeed moving any guest to another room had there been a problem. Regarding the building, unfortunately, until there are DOC permissions and a DOC lease (which can take years) no improvements can proceed.

All rooms are checked prior to guests arrival and none smell as you describe. We know you did not want the room you chose as it was downstairs and that we could not move you to a view room upstairs as we were a fully booked hotel. We know you were not happy about this. You do realize by choosing to stay in the heart of a National Park that you are bringing yourself into the natural habitat of all nature of critters. At least at this altitude their are no mosquitos. We have checked the sliding door and the window hinges as we would hate for there to be any issue for our guests. We have found that they are all sound and functioning.

Our beautiful NZ handmade organic soaps, shampoos and conditioners from the fabulous Rupi company are made for about 4 to 6 uses in an effort to eliminate waste. Wrapped in paper in our efforts to use zero plastic and work towards being a zero waste hotel. All left over soap (a crate full every few months) is returned to make horse shampoo. For replacements one need only ask at reception or place the room service sign out on their door.All baths have a plastic sucker mat provided to help avoid slipping and we have checked the bed and been unable to ascertain any problem.We are sorry you were out of your comfort zone here in the heart of the National Park. We are in the habitat of many critters (except for mosquitos who do not frequent us at this altitude, yay). It can be so cold in the mountains, and we have never had request for a fan before, so it took us by surprise. We have however now purchased a portable one.

Thank you Jim

Thank you Migdaly for the lovely kind words. Most appreciated by all of us here at Skotel.

Thank you Yongsun

Thank you Jeannette

Thank you Danny

Thank you for the great rating Lilibeth

We are glad you liked this perfect location with all the hiking trails starting right from the door step, the views on offer here and our great staff. We could not locate the smell you refer to in the rooms sorry.

Thank you Kelly

Thank you, most appreciated.

Thank you, most appreciated.

We are delighted you could enjoy this location with all the hikes starting right from the door step. Hotel unfortunately will not receive a face lift without a lease enabling us to do so and may well go the way of every other business in this location and cease to be. We have been unable to locate the smell you refer to sorry.

Thank you so much Sunghwan, most appreciated.

Thank you Edward

Thank you so much Yoseph, most appreciated.

Thanks for the feedback, we are glad you enjoyed the amazing views from our balcony. The water here is tested as some of the purest in NZ, with the major Tongariro water bottling plant just down the road. It certainly does taste quite different to water that has chlorine added.

Thanks for choosing to stay with us.

Hello, you reserved a backpacker queen, which is exactly the room you booked. Room sizes and bed sizes are all stated on the website for an informed choice. The bed is less than 5 years old and as I have slept in it myself recently, I can testify that it is in good condition and comfortable and yes the shower is fabulous. 12 much larger hotel room types with king beds are available to choose from for those that prefer not to be in the confines of a loud and busy backpackers. Breakfast is hardly bread and sausages, please a little honesty. Its an array of 68 individual choices of cooked and continental foods plus an array of juices and tea and coffee options. For those of you reading this that would like to stay in this fabulous location give it a go and see for yourselves.

Absolutely amazing for hikers with all the hiking trails starting right from the door step and skiers with NZs largest ski field only minutes away. Sightseers too with the Gondola just minutes away. We do have a shinning vibe for sure but have passed that baton to the now empty Chateau. The corridors are well lit at night and the toilet block only steps away from the backpacker sleeping area.

Thank you, most appreciated.

Thanks so much Larry, most appreciated.

Thank you for choosing to stay with us Vicky.

Thank you, most appreciated.

Thank you for the glowing review! Really sorry if anything was missing from your room, we would happily provide anything that was missing whenever asked. Please come back and visit us again soon. The mountain calls for you to return.

Thank you, most appreciated Justine

Thank you for the honest feedback, Nathan! Rustic and cozy is what we aim for. And this is as close to the Whakapapa ski field as one can get. A 5 minute drive and you're at the foot of the slopes :)

Thank you, Matthew!

Thank you, David! Please visit us again soon.

Guests can find it very cold at this altitude, the highest hotel in NZ with strong Alpine conditions. It does pay to come prepared with lots of warm winter clothing. All rooms are heated and extra heaters are available at reception for those feeling the cold. We are glad we could assist you in this way.

No frills type of place is an excellent way of putting it. We try to inspire the rustic, raw part of nature that our hotel is based in. We're really happy you had ease of access to ski gear and the ski field and hope to see you again :)

Thanks, Sarang! Yep, the ski field is a mere five minute drive up the road from our resort. Combine that with the fact that we have a ski and snowboard rental store on-site, and it makes us the most convenient place to stay for those wanting to hit the Whakapapa slopes :)

Thanks so much, Gerry! It was delightful to host you. Please come back any time :)

Thank you for the honest feedback, Kimberly. I'm not sure which room you stayed in but we do have larger rooms on offer if that's preferred next time. Really happy you enjoyed your stay.

Thanks, Hazel. We always ensure our guests rooms are cozy and warm by the time they arrive. Please visit us again soon :)

Thank you Nimmy, most appreciated.

Thank you for choosing to stay with us over low season and we are glad we could get Chef in for an hour to cook breakfast for the few guests onsite. Thank you for identifying the heater and it has now been replaced.