2 outdoor pools, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers

Reviews of Lake Taupo Holiday Resort

3 out of 5
Lake Taupo Holiday Resort
41 Centennial Drive, Taupo

Reviews

9.0

Wonderful

Rating 10 - Excellent. 95 out of 159 reviews" "
Rating 8 - Good. 51 out of 159 reviews" "
Rating 6 - Okay. 7 out of 159 reviews" "
Rating 4 - Poor. 3 out of 159 reviews" "
Rating 2 - Terrible. 3 out of 159 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Melanie

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from Admin on Jul 13, 2023
Thank you

10/10 Excellent

Nigel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best family resort in NZ
This resort with out a doubt has to be the best family resort in NZ! The pool is incredible, the 2brm motel style room is stylish but functional.
Stayed 1 night in May 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is just amazing, the rooms look brand new, extremely clean with all you need.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
We loved the property. Everything was in close proximity. My grandchildren had plenty to keep them occupied. The toilets by the pool area was a little messy. I was reluctant to use one but I needed to. All in all we loved it!
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just loved the big heated lagoon pool! Lovely and clean too.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
The highlights were the hot pool, swim up bar and the game near the reception. Regarding the cabin we just have a few comments: - the lack of privacy between cabins (when we arrived the neighbouring guests were using out balcony and furniture. - it would be nice to have complimentary tea and coffee - there was a hair on the dishes in the kitchen!
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020

10/10 Excellent

Christy, Auckland

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and efficient reception. clean room and kitchen!
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lagoon and bar at the pool -so unique Late check in time(3pm) but they dont allow late check out
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best stay i didnt want to leave. It was just stunning . We just loved the pools . We will be back for sure
Stayed 2 nights in Dec 2019

10/10 Excellent

Duncan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Lauren, Victoria, Australia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay. Two adults and two infants. The pool is incredible and the toddler area perfect for our two year old. A swim up bar/cafe for a holiday treat and daily movies on the big screen. Playground and jumping pillows for the kids. A fantastic park!
Stayed 4 nights in Nov 2019
Response from Reception team on Nov 28, 2019
Thanks so much Lauren for your lovely review, we are pleased you enjoyed your stay with us and hopefully you come and see us again.

10/10 Excellent

Lokadjaja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
It is fantastic hotel especially the facilities for family holiday
Stayed 1 night in Oct 2019
Response from Reception team on Nov 28, 2019
Hi Lokadjaja, Thanks so much for your great review. Hope we see you again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Reception on Nov 6, 2019
Thank you so much

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed all the great family activitys cost of cabins & camp sites very expensive
Stayed 3 nights in Oct 2019
Response from Reception on Nov 6, 2019
Hi Thanks for your lovely review and comments

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2019
Response from Reception on Nov 6, 2019
Sorry you didn't enjoy your stay

10/10 Excellent

Kathllen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the stay
Stay was great. Good facilities, amazing pool. Lots of attractions to see and do in the local area.
Stayed 2 nights in Oct 2019
Response from Reception on Oct 24, 2019
Hi Kathleen, Thanks so much for your great review, and are very happy you enjoyed your stay with us

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
As always, the pool is fantastic. It's a regular place for us to stay now.
Stayed 1 night in Oct 2019
Response from Reception team on Oct 24, 2019
Thanks so much. See you next time

4/10 Poor

Gail

Disliked: Property conditions & facilities
Very disappointing
Didn’t end up staying. Room was a very average caravan type accommodation. There were 2 power points which were not connected to the wall and had wires hanging out. Drove into town and booked into a motel that cost less and was on the lake and within walking distance of the shops and restaurants. Returned our keys and explained about the exposed wires in the room and did not hear back from the property. The resort is not close to the lake or town and the pool area is not as attractive as it is depicted on social media. Would not recommend.
Stayed 1 night in Sep 2019
Response from Reception team on Oct 24, 2019
On checking with maintenance to see what happened to your room. It was sprayed for ants and you checked in before the maintenance staff had a chance to screw the power point back in. Sorry you didn't stay and enjoy our facilities.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved cabins and pool maybe changing room at pools would be good
Stayed 2 nights in Sep 2019
Response from Reception Team on Oct 24, 2019
Thanks for your comments, changing rooms are on the plans for the future

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great cabin and amazing pool we always have a lovely holiday here
Stayed 2 nights in Sep 2019
Response from Reception team on Oct 24, 2019
Thanks so much for your lovely review.

10/10 Excellent

Sonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd stay there again,worth every penny..
This is the second time we have stay here,my kids love the Cabin and aswell the big thermal heated pool with bar located in the centre of the pool also the cinema in the pool keeps the kids busy while me and the wife unwind with a volder than average beverages,great fun for all,highly recommended.
Stayed 1 night in Aug 2019

10/10 Excellent

I M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A MUST TO TRY
Absolutely enjoyed by all the age groups. Very friendly and helpful reception staff. We had the perfect place for three lots of family to stay.
Stayed 2 nights in Jul 2019
Response from Pam on Aug 7, 2019
Thankyou so much for your review. We hope to see you all again soon.

8/10 Good

Monique

Liked: Cleanliness, property conditions & facilities, room comfort
Room was so clean. Nice and warm and cosy. Only problem being the two days out of our three the restaurant was closed which we were not informed about when booking our stay.
Stayed 1 night in Jun 2019
Response from Reception on Jun 12, 2019
Hi Monique, Thanks so much for your lovely comments about the room. The cafe/bar is open twice a day over winter, for breakfast 8-10am then again from 4pm - close (depending on guests requiring service) sorry if you didnt get this explained on check in.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The thermal pool with swim up bar is amazing! We stayed in a 2 bedroom motel unit which had everything we need. Great kitchen (although the stovetop cooked at either hot or very hot), big bathroom, and great sized living area. Wish we could have stayed longer than 2 nights. Location is not close to the main area but still only a 10min drive. Really close to the Huka Falls walkway and Hot pools. We were there late Feb and it felt very quiet with not many people around considering the size of the place.
Stayed 2 nights in Feb 2019
Response from admin on Feb 28, 2019
Hi, Thanks so much for taking the time for write this lovely review, we are pleased you enjoyed your stay with us and we hope you can stay longer next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from admin on Jan 30, 2019
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great amenities for all the family the weather was very wet but having the pool and bar area was a great way to spend wet weather days
Stayed 3 nights in Jan 2019
Response from Adminstration on Jan 19, 2019
Thank you for your review, the pool is a great way to spend those rainy days. We hope to see you again.

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Sadly the main pool is under construction which is why we booked this accom - call to double check 1st :)
Stayed 1 night in Nov 2018
Response from Administration on Dec 4, 2018
Thank you for choosing to stay with us. We apologise that you visited us during the maintenance of our Lagoon pool, Our original pool was still operating, as was our Bar/Cafe. Maintenance is now completed and we hope that you will choose to visit us again in the future.

8/10 Good

Verified traveller

The swimming pool with the screen makes this our go-to for Taupo accommodation.
Stayed 2 nights in Oct 2018
Response from admin on Oct 18, 2018
Thanks so much for your lovely comment

10/10 Excellent

Ronny, Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place for a relaxing holiday.Friendly staff .Comfortable bed and fabulous shower pressure.Thermal pools amazing!!
Stayed 2 nights in Oct 2018
Response from admin on Oct 18, 2018
Hi Ronny, Thanks for sharing your wonderful experience, hope we get to see you again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel kids loved it
Nice hotel kids loved it loved the pool and stayed in there all day
Stayed 2 nights in Sep 2018
Response from admin on Oct 18, 2018
Thanks so much for your lovely recommendation

10/10 Excellent

Yvonne, Tauranga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT WINTER BREAK
Great spot for a winter break. The kids loved the jumping pillow and as a family we all loved the heated pools!
Stayed 1 night in Jul 2018
Response from Reservations on Sep 19, 2018
Thank you for your comments, we look forward to seeing you again in the Summer to experience our resort again.

10/10 Excellent

suzanne, Tauranga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic swimming pool
Great facilities lots to do and wonderful swimming pool
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot to rest your legs
Great spot . very friendly staff . nice rooms . awsome pool bar
Stayed 2 nights in Jun 2018
Response from Front Office on Jun 20, 2018
Thanks so much for taking the time to give us a lovely review

8/10 Good

Ford Family, Bay of Plenty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in a ensuite cabin. It was a good size with a nice outlook. Good facilities, we had a good nights sleep. Love the pool. Still always a fantastic resort. Thanks
Stayed 2 nights in Apr 2018
Response from Front Office on Jun 20, 2018
Thanks Ford Family for coming to stay again and we are very pleased you relaxed in the pool again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facilities. Great for families. Would highly recommend.
Stayed 1 night in Mar 2018
Response from Reception on Apr 4, 2018
Thanks so much for your lovely recommendation

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Facilities very nice, pool excellent, room wasn't cleaned there were used nappies underneath the bed and underware.
Stayed 2 nights in Mar 2018
Response from Reception on Apr 4, 2018
Hi we are so sorry our housekeeping team missed this in your room, we have spoken to them to make sure it doesnt happen again.

10/10 Excellent

Trevor w

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Ausies
The best holiday resort we have experienced in NZ and Australia. We stayed in a two bedroom unit with all the trappings,but found the laundry and kitchen facilities for other patrons to be of good quality and very clean. The heated pool and bar area topped off our stay.
Stayed 3 nights in Mar 2018
Response from Reception on Apr 4, 2018
Hi Trevor, thanks so much for your lovely review, glad you enjoyed your stay with us and the hot pool is amazing as you say.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fabulous facility - the swim up bar was awesome
Friendly staff who were willing to help with bookings, as well as taxi service. The facilities are amazing and the pool was an absolute bonus after doing the Tongariro Crossing. This venue suits both couples and families and we will be back again for sure.
Stayed 2 nights in Feb 2018
Response from Reception on Apr 4, 2018
Thank you for letting us know about your stay, we are pleased you enjoyed it and look forward to seeing you again

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family break
Had a great weekend in a great location with our kiwi family. Really great facility with lots to do for the kids in a safe location. Only a few minutes from the lake and the many tourist attractions Taupo has to offer. On top of this possibly the comfiest hotel bed I have ever slept in!
Response from Reception on Apr 4, 2018
Thank you for taking the time to let other know about your great stay with us.

10/10 Excellent

Dawn, wellington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for kids!
This pool is second to none for kids and adults. Weather was awful but with the thermal pool it didnt matter. Great stay
Stayed 2 nights in Jan 2018
Response from Lake Taupo Holiday Resort team on Jan 9, 2018
Dear Dawn, Thanks for your lovely review, sorry about the weather but at least the pool was nice and warm. Glad you had a good stay with us.

4/10 Poor

susan

We had a family reunion and were very disappointed at being charged for extra family coming to visit us for day visits. Also with the slow way the account was prepared and lack of breakdown on account even after requesting it. The pools were nice but had limited access for older people with mobility concerns.
Stayed 4 nights in Jul 2017
Response from Reception on Apr 4, 2018
Thanks for telling us about your stay. We do charge for day visitors using our facilities if they are not staying with us as we are not a public facility and our facilites are for our guests. We do make all our family reunions and groups aware of our policy which must have been missed by your family organiser. We do have shallow walk in areas for people with access concerns. Sorry you were disappointed with your stay

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Great facilities, poor service
The pool is amazing, and on that basis this place is great for families. Customer service not good at main exception, also the fact you aren't allowed to take any form of food or drink to the pool isn't great (feels like a way to extract more money out if families).
Response from Reception on Apr 6, 2018
Hi, thanks for your comments, our pool area is a licenced area as soon as you walk thru the gate so we can not allow guests to bring in their own food or alcohol the same as any restaurant or bar in any town.

8/10 Good

Carla

Liked: Cleanliness, property conditions & facilities, room comfort
Great for kids
The deluxe cabin we stayed in was the nicest accommodation we had in NZ. It was clean and comfortable. The heated pool was fantastic for kids. The room servicing was a bit slow but it was school holidays.
Response from Reception on Apr 4, 2018
Thanks for your lovely review

10/10 Excellent

paula, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay, awesome pools, neat grounds,
the new pools at the taupo top ten are awesome. we had a great time staying and soaking even though the weather was terrible. the grounds are beautiful with blossoms and kowhai flowers for spring. the whole family enjoyed our wee holiday.
Response from Reception on Apr 4, 2018
Thanks for your fabulous recommendation of our place

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Reception on Apr 4, 2018
Thanks

10/10 Excellent

Kim, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
We had a family group in 4 motel rooms for a couple of nights . The kids loved the facilities and we all loved the new pool . The swim up bar is a bonus for sure. Could quite happily stay here for 5 nights or so, proximity to town is good, lots to do in Taupo, or you can just hang around the pool if so inclined.
Response from Reception on Apr 4, 2018
Thanks Kim for your comments. Our Tv's have been updated to smart tv's over last few years

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room at Top 10
Great place top 10 kids love the new pool. Just found the water to cold around the bar. But loved the hot pool nice and relaxing. Enjoyed the movies just found it hard to hear when you in the hot pool. Staff was nice and friendly and always smiling. Thanks for a great weekend.
Response from T on Apr 4, 2018
Thanks for your great review and comments.