Ratings based on 642 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from NY

Cute place - very comfortable.

Posted 1-Jun-2017
Could use some better signage to find your way around the place,but very cute and live music in the courtyard at night with campfires. Close walk to the stores and restaurants- right in the heart of town. And across the street from casinos if that's what you like.
2 out of 5
by A verified traveller from s

Basecamp is a nightmare

Posted 29-May-2017
I have stayed here before,and between $80-150 this hotel is reasonably priced. I chose to stay here @$229 a night and my mistake began the moment I booked,there were other options at that price point with better amenities but I liked the "vibe" and style of the hotel from previous experiences. Let's begin with the problems at hand in order. We had a "deluxe " room with a fireplace and got a room with no fireplace. The room smelled liked wet moldy clothes when we entered. We tried to speak to the front desk agent, we asked for a new room but we're informed there were not any other rooms available and that this was what we had reserved. No apologies were made ,there was no attempt to fix it later and no follow up at all the next morning. We spoke to the young blonde lady at the front desk the next afternoon​ and we were told there was nothing she could do. That they were over booked. (Even do hotels tonight and Expedia kept listing rooms available) this was a very disappointing, it felt like she didn't even try. Over all the staff seems to suffer from some sort of "I am too cool to talk to you because I work here attitude" and the only helpful person was the front desk manager the day we checked out.She was kind to inform me she couldn't do anything but she felt sorry about our experience.This is by far unacceptable considering the many options available within the south lake Tahoe region let alone the Tahoe basin. other issues, there was no phone,bad wifi,
Comment from Hotel Management
12-Jun-2017 by General Manager, Hotel Management
Thank you for taking the time to share your comments with us about your recent stay at Basecamp. We always value feedback that can help us improve our operations. I am terribly sorry to hear that your stay did not meet your expectations. While it is always our goal to create raving fans of Basecamp by providing amazing guest service in a great location, we missed the mark with your stay. We have looked into your issues with communication from the front desk and have mentored the appropriate staff on how to deal with such issues. I have also worked with housekeeping on alleviating any further issues with and odor from the room. We appreciate your feedback as it allows us to bring Basecamp to the next level in customer service. Please do not hesitate to contact me directly if you would like to discuss your stay in greater detail.
3 out of 5
by A verified traveller from San Francisco

Noisy wall heater ruined everything

Posted 18-Apr-2017
My bf and I were on a weekend ski trip and chose to stay at this hotel for its great location and reasonable price. The room was clean and bed was super comfortable. Everything looked just perfect until we found out how annoying the wall heater really was. It was LOUD when the air kept blowing out of it, which was one thing we had to deal with since the room was pretty cold. That's not the worst part however, the nightmare happened when we turned it off in the midnight. This old machine somehow started to produce a sharp humming sound and would not stop. It was worse than any humming sound I have heard and was literally driving me crazy. We tried to call the front desk, but nobody answered the phone 4am in the morning. At last we decided to turn it on again, even though the room was hot and dry but that was still better than being tortured by another few hours. I am a light sleeper and hate this kind of noise, but even my boyfriend, who sleeps like a log every time taking an airplane, found it unbearable. Not sure if it was just our room or it was common in all the rooms of this hotel, but I guess I will never come back here.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great and friendly location even for families

Posted 10-Apr-2017
Pros: Location and staff
Great and friendly location even for families. Close to all amenities. Worth it
4 out of 5
Recommended
for Everyone
by A verified traveller from Washington DC

Cool hotel, very close to Heavenly and Casinos

Posted 20-Mar-2017 on Orbitz
Skiers hotel! Walking distance to the Heavenly Gondola. Great hot tub, beer garden with live music.
5 out of 5
by megan

Great hotel!!

Posted 8-Mar-2017 on Hotels
Great hotel with friendly staff!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great locations, close to ski resort.

Posted 5-Mar-2017
We stayed here at the end Of winter, fantastic staff service and facilities. Under a 10 minute walk to the mountain gondola and very close to the heart of the town.
4 out of 5
by Ben

This traveller left a rating score only Posted 3-Mar-2017 on Hotels
4 out of 5
by Dennis

Basecamp Rating

Posted 17-Feb-2017 on Hotels
Continental breakfast leaves a lot to be desired.
4 out of 5
by Amanda

Accommodating

Posted 14-Feb-2017 on Hotels
After a delayed 12 hour car ride, we checked in at 9 pm the reservation was incorrect. They accommodated us with a king bed room which didn't quite fit 5 of us. It was the only room available so I was thankful to have it. The next day I spoke to the manager and they compensated us for the inconvenience. Our real room was great and the kids thought it was awesome. Breakfast was included which was a plus. Overall we enjoyed the place and would stay again