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Reviews of Red Roof Inn & Suites Madison, GA

2 out of 5
Red Roof Inn & Suites Madison, GA
1972 Eatonton Road, Madison, GA

Reviews

5.6
Rating 10 - Excellent. 55 out of 327 reviews" "
Rating 8 - Good. 57 out of 327 reviews" "
Rating 6 - Okay. 68 out of 327 reviews" "
Rating 4 - Poor. 58 out of 327 reviews" "
Rating 2 - Terrible. 89 out of 327 reviews" "

6.0/10

Cleanliness

7.2/10

Staff & service

4.6/10

Amenities

5.4/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Lance

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Lost our reservation. Didn’t get any kind of notice that the hotel was being bought by another hotel and property was in horrible condition. Hotel stunk and was dirty. Room was in terrible condition and stunk. No TV in room. Had to get staff to bring us one. Bathroom was gross. No hot water. Place looked very unsafe. Would not have stayed here but could not find another room in town. Awful experience.
Stayed 3 nights in Apr 2023

2/10 Terrible

scott

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty, smelly, upstairs reeks of pot... you get high walking down the hallway. It needs a total remodel..
Stayed 3 nights in Apr 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Skip this one
The check-in process was fine, but the lobby smelled like pot. This hotel is older and has been allowed to run completely down with dirty carpet, scuffed paint, and ratty pillows. Our room door was damaged at the bottom as if it had been kicked in or chewed.
Stayed 1 night in Dec 2022
Response from Chirell-RediResponse Specialist on Dec 5, 2022
Dear Valued Guest,Thank you for the feedback about your recent stay at our hotel. We are sorry you had a less than satisfactory experience, prompting your 6/10 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding dirty carpet, up keep of property damaged door. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Chirell- RediResponse Specialist

2/10 Terrible

Faith

Travelled with group
Disliked: Staff & service
We had a reservation at the hotel. On the way to the hotel Lee we’re called and told that they had given away our room. The HOTEL cancelled our reservation at the last minute
Response from Samantha Rediresponse Specialist on Nov 8, 2022
Thank you for your review, Faith. I was saddened to read your experience fell short of your expectations due to the situation you described. Please accept our sincerest apologizes for the inconvenienced caused. Thank you again for sharing your experience and I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was dirty and smelled bad. Room had no night stand wall cord hanging on the floor. Toilet kept running. We we not refunded our money and we did not stay. It was that disgusting
Response from Samantha Rediresponse Specialist on Nov 8, 2022
Thanks for telling us about your stay, James. I am very sorry that the concerns you highlighted hindered your experience. Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us improve your experience. I will be sharing your feedback with management in an effort to your concerns are addressed.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for your review and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,

4/10 Poor

Erik

Stayed 7 nights in Oct 2022

4/10 Poor

Crystal

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately, this location is seriously dilapidated. I'm sure the staff tried to make it as presentable as possible but I was extremely disappointed and underwhelmed. Stink bugs are everywhere, towels and linens are thin, dingy, and stained. The walls could use fresh paint, and the bathtub needs deep cleaning. I was out most of the day and only used the room for sleeping and showering, however, I went and purchased my own bed and bath linens, bath mat, and pillows. I only stayed because I everywhere else was either fully booked or conditions/reviews were comparable to this location. Overall, this stay was not worth $75 per night (more like $30-40), and while the staff was friendly, I would never stay here again nor recommend it to anyone.
Stayed 2 nights in Oct 2022

2/10 Terrible

Kerry

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away
This property is terrible!!!! I arrived at 4pm, an hour after checkin time. The front desk clerk Freddie was very nice. Went to the room. Opened the door and saw dirty towels on the bathroom floor. Walked into the bedroom and saw the bed had been slept in, shoes on the floor, clothes on the night stand and trash in the trash can. Went back to the front desk. Freddie was very attentive to my problem. He went to the room and came back. Advised it was a late check out and housekeeping hadn’t cleaned the room yet. Moved me to another room . Went to that room to find out it had 2 queen beds, not the king I reserved. Called to the front desk. Freddie was very nice and brought the key to me and opened the door for me. Started unpacking and noticed the tv wasn’t working, the ac was on 78- very stuffy air, 2 lamps didn’t have light bulbs, no microwave or refrigerator, full length mirror had a huge stain across the front and the bed did not have a fitted sheet, only the top sheet. I was too tired to move again. Was laying down and heard someone trying to get in the room. Went to the door to find a man saying this was his room. Within minutes I had a rude woman show up asking how I got checked in. Advised Freddie checked me in and that I would not be moving again. Never heard from her again. Hotel reeks of marijuana. Shabby carpet. Requested late check out at checkin. 11:30 rude housekeeping supervisor banging on door asking if I was checking out. Advised had a late checkout.
Stayed 1 night in Oct 2022

2/10 Terrible

Jean

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smells terrible very dirty everything’s bad
Stayed 2 nights in Oct 2022

2/10 Terrible

PATRICK

Stayed 1 night in Oct 2022

2/10 Terrible

Aubrey

Stayed 1 night in Oct 2022

10/10 Excellent

Merret

Stayed 1 night in Sep 2022

2/10 Terrible

KIMBERLY, Southbury

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
It was disgusting unsafe and falling apart. Worst hotel i ever visitef
Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Stay far away from this place... Absolutely disgusting. Terrible service. Bugs everywhere, stained sheets, carpet ripped up, lights pulled off walls. Smelled terrible. Just don't do it.
Stayed 1 night in Sep 2022

2/10 Terrible

lloyd

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
filthy and unsavory people
Stayed 1 night in Sep 2022

2/10 Terrible

iris

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs work and repairs and upgrades.
Stayed 2 nights in Aug 2022

4/10 Poor

Jessica

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The front staff was extremely helpful. However the facility needs a serious deep clean.
Stayed 1 night in Jul 2022

4/10 Poor

Kristal

Travelled with family
Disliked: Property conditions & facilities
Honest Mom
Check in was very slow but the lady was very nice. The room was extremely dated and the shower was awful.
Stayed 1 night in Jul 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Don’t stay here!
The place was terrible. The rooms smelled bad, the halls smelled bad. The carpet was nasty. The refrigerator didn’t work, there no working phone in the room, it was awful.
Stayed 2 nights in Jul 2022

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price! Cozy bed!
Stayed 1 night in Jun 2022

2/10 Terrible

Grace

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here
Worst hotel I have ever stayed in. Stains on walls, floor, chair. Looked like mold in the ac unit. Smelt disgusting.
Stayed 1 night in May 2022

4/10 Poor

Carolyn

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointing. Checked in and found the room had no security lock. The bed was unacceptable. Person working the front desk was not nice when he learned we were leaving. Felt very unsafe so left before staying the night. The grounds were not very well kept. Others in the area seemed to make it unsafe to spend the night in addition to the inability to secure the room. Very unhappy with the whole experience. Money was not refunded.
Stayed 1 night in May 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet
Stayed 1 night in May 2022

2/10 Terrible

Matt

Stayed 1 night in May 2022

4/10 Poor

Jessica

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

6/10 Okay

Dennis

Disliked: Staff & service, property conditions & facilities, room comfort
This place was bug infested dirty the stairway looked like a dog run hair and filth and the smell was horrible we didn't stay bugs on the wall and floor tried to get a refund and not having any luck with that since we booked online the lady behind the desk was not much help either I know all Red Roof are not like this sad
Stayed 1 night in May 2022

4/10 Poor

Bret

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Maintenance is lacking and facility is showing it. Staff how ever was excellent.
Stayed 1 night in Apr 2022

6/10 Okay

david

Disliked: Cleanliness, property conditions & facilities
The rooms are big and pets stay free. But, my room was not cleaned and the property is very worn.
Stayed 2 nights in Apr 2022

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff.
We always stay at this Red Roof. The staff is always so friendly and helpful with my mom who is disabled. They always help me to the best of their ability. The rooms are clean. We will stay again.
Stayed 1 night in Apr 2022

4/10 Poor

Debi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No where was it shown thru Expedia they were renovating the property. VERY OLD and STUNK!! Staff was VERY, VERY nice and understanding, refunding my money. We stay elsewhere. If we've got there at dark, it would have been a horror movie. Scary Nasty.
Stayed 1 night in Apr 2022

2/10 Terrible

antonio

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff...will stay here again. A bit dated property, but a good choice for a quick overnight
Stayed 1 night in Apr 2022

2/10 Terrible

Loren Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The smell is horribly, just put a first step ij the propery smells bad, the rooms isnthe same, i will never come back to red roof again.
Stayed 1 night in Mar 2022

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Disappointing
The hotel is very dated and the room only had a lamp and one other light which made the room dark. Would not book again
Stayed 1 night in Feb 2022

2/10 Terrible

Brian Keith

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First night no hot water for a shower, second night seen roches, night 3 no hot water for a shower and the toilet overflow,, I would like part of my money refunded to me,but I'm sure that won't happen
Stayed 2 nights in Feb 2022

2/10 Terrible

Alain

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2022

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room wasn’t as they said. The bathroom door has a hole in it. It’s suppose to be a non smoking room yet people are smoking in rooms that came through my room. I look like people are living there.
Stayed 5 nights in Dec 2021

6/10 Okay

Tracey

Disliked: Property conditions & facilities
First there was no clearly lighted signage to enter the property. Second after going through Hamton inn parking lot. The entrance lighting needed fixing flashing bulb made a very unwelcoming entrance. The door I used after the check in, was black with filth from hands touching the door. I heard fighting, cussing , possible physical violence. The wall behind the desk/TV area needed washing. The outside wall around the baseboard was rotting. My car and utility trailer were safe when I went out in the morning that was good. One wall on the exterior of the building needed huge repair siding falling off.
Stayed 1 night in Dec 2021

10/10 Excellent

juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable
Stayed 1 night in Dec 2021

2/10 Terrible

Linda

Travelled with partner
Disliked: Amenities, property conditions & facilities
We had a king suite, there was no sofa in the room, toilet leaked and ran constantly, poor lighting in room, reported it to front desk, no one came to fix it. At 4:30 in the morning we were awakened by a couple fighting in room next to ours. Police were called. Will never stay there again!!!!
Stayed 2 nights in Nov 2021

2/10 Terrible

Lisa M

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The property was not well maintained at all, the security of the property was questionable, the lights in the back were out so it was pitch black out back, they had homeless people hanging around the back door. They propted the back door open so people that didnt have a card could come in. Overall this was the worst pleace ever.
Stayed 2 nights in Nov 2021

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

4/10 Poor

Dan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nice staff.Property was run down and dirty.Flashing vapor lights,burned out directional sign(hard to find-had to drive through Hampton Inn lot to get there.)Toilet ran-shower leaked
Stayed 1 night in Oct 2021

2/10 Terrible

Olga

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property should be reported to the health department. It is in terrible condition and suffocating smell of chemicals could not be safe. And there is no way to air it out of cause, because windows don't open. Every time AC/heat unit turns on it blows more of terrible smell into a room. Please avoid
Stayed 1 night in Oct 2021

2/10 Terrible

Phillip

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
they did NOT have the King Non Smoking Room that we Reserved avable... Offered us a double smoking room... Then a King Smoking Room with a torn-up & Loud Rattling A/C.! We need a Full "REFUND"!!!
Stayed 1 night in Oct 2021

2/10 Terrible

Vicki

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First the lobby wreaked of chemical disinfectant. The door lock did not work on the first room we were given so clerk gave us another room. It also wreaked of chemicals, had a filthy chair and carpeting with stains all over them, a lamp shade hanging off the lamp, holes in the wall and the back of the bathroom door. We went back to the desk clerk, told her the room was disgusting but she stated it was an “older property and undergoing renovation. The next room we were offered seemed acceptable but after dinner, we returned to find water on the bathroom floor because the sink was leaking. The TV didn’t work at all, there were wires hanging from the ceiling where there should’ve been a smoke detector, holes in the walls, filthy carpeting, no telephone and unpainted walls where pictures had been but we were exhausted and chose to stay.. At 3:30 a.m., someone was throwing huge items into a dumpster outside our room(that lasted about 3 mins). The next morning a man knocked at our door and opened it then closed it. When I opened the door, he asked me if we had checked in the night before without identifying himself stating his system was broken and walks away.When we checked out this same man was at the front desk and said he was the manager. When I tried to discuss the issues we had with our room, he dismissed me stating it was my problem, got very defensive and rude and did not offer any resolution but walked away saying “have a good day”. Worst experience ever!!!
Stayed 1 night in Sep 2021

4/10 Poor

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

kristopher

Stayed 1 night in Oct 2021

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021