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Reviews of Hotel Rothaus Luzern & Peruvian Culinary Art

3 out of 5
Hotel Rothaus Luzern & Peruvian Culinary Art
Klosterstrasse 4, Lucerne

Reviews

7.4

Good

Rating 10 - Excellent. 77 out of 324 reviews" "
Rating 8 - Good. 127 out of 324 reviews" "
Rating 6 - Okay. 70 out of 324 reviews" "
Rating 4 - Poor. 30 out of 324 reviews" "
Rating 2 - Terrible. 20 out of 324 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Joanne, Fenwick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here twice. The rooms are clean and nice. I would give it 5 stars but our shower had black spots in the sealant along the base, looks very unsightly and the shower glass door wouldn't slide closed without having to physically lift the thing up as you slide it, a pain in the butt. Otherwise we like staying here because it is very convenient to the river and bridges, not too expensive (for Switzerland), the front desk is great and the breakfast is very good! I will stay again :)
Stayed 3 nights in Dec 2023

8/10 Good

YUK YI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

juhyoung

Stayed 2 nights in Oct 2023
Response from Hotel Rothaus Team on Oct 30, 2023
Dear GuestThank you very much for booking our hotel. We really appreciate your amazing feedback. We hope to see you soon again. Best Regards

8/10 Good

Desiree

Stayed 2 nights in Oct 2023
Response from Hotel Rothaus Team on Nov 13, 2023
Dear GuestThank you very much for booking our hotel. We really appreciate your amazing feedback to our hotel. We hope to welcome you soon again with a even better stay.Best RegardsHotel Rothaus Team

10/10 Excellent

Beatriz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and close to everything - main train station, grocery stores, dining services & others. Staff are nice and helpful..Breakfast was good..will recommend this hotel..you get free bus ticket around the area while staying in Lucern.
Stayed 2 nights in Oct 2023
Response from Hotel Rothaus Team on Oct 30, 2023
Dear GuestThank you very much for booking our hotel. We really appreciate your amazing feedback. We hope to see you soon again. Best Regards

10/10 Excellent

Mary

Stayed 1 night in Oct 2023
Response from Hotel Rothaus Team on Nov 13, 2023
Dear GuestThank you very much for booking our hotel. We really appreciate your amazing feedback to our hotel. We hope to welcome you soon again with a even better stay.Best RegardsHotel Rothaus Team

10/10 Excellent

SHALIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I loved staying at the property, it is located close the all the essential areas
Stayed 3 nights in Sep 2023
Response from Hotel Rothaus Team on Oct 30, 2023
Dear GuestThank you very much for booking our hotel. We really appreciate your amazing feedback. We hope to see you soon again. Best Regards

4/10 Poor

Lori

Travelled with group
Disliked: Amenities, property conditions & facilities
Rooms are way to small, showers were extremely small and no air. Only a fan in the room. Breakfast was good. Location was also good.
Stayed 2 nights in Sep 2023
Response from Hotel Rothaus Team on Oct 30, 2023
Dear GuestThank you for your feedback, we are sorry that your stay wasn't as expexted. We will work on it that your next stay gonna be better.Best Regards

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Checked in with a gentleman who was very cordial and helped us stow our bags to wait until the 3:00 pm check in. I don’t recall his name because no one offers names or wear name tags. Rooms do not have air conditioning but do have fans which “can circulate air”. We checked out Sunday morning at 7:00 am to make the 15 minute walk to the train station. No one at the desk and there was a barricade pulled down in front of the desk. Upon arrival at the station, I realized I accidentally left my camera and charging cord pack behind on the desk in our room. I knew it as soon as we got on the train. I attempted to call the hotel…no answer. I finally got ahold of them at 12 noon when we reached Heidelberg. I was told they would check my room, “please call back in five minutes.” I did, I spoke with an entirely different person 7 minutes later. He informed me his associate was still checking. He came back and told me nothing was in the room and it was now clean. I offered a reward for its return and explained that it’s return would be appreciated if it was found. I said I’d call back in the morning to check after the cleaning staff returned. We placed at least 6 calls for my personal phone which went unanswered. It’s my error, I left it behind and that’s on me. But I knew exactly where I left it and knew it in 20 minutes. Watch your belongings it would seem this place may be run by less than reputable people. 1 star, if I could give a zero, I would.
Stayed 2 nights in Sep 2023
Response from Hotel Rothaus Team on Oct 30, 2023
Dear GuestThank you for your feedback, we are sorry that your stay wasn't as expexted. We will work on it that your next stay gonna be better.Best Regards

8/10 Good

Karren

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great, breakfast delicious, bed was good. Handy to everything. Bath/ shower was awkward to get in and out of
Stayed 2 nights in Sep 2023
Response from Hotel Rothaus Team on Oct 30, 2023
Dear GuestThank you very much for booking our hotel. We really appreciate your amazing feedback. We hope to see you soon again. Best Regards

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Rothaus Team on Sep 28, 2023
Dear GuestThank you for booking our hotel. We really appreciata your amazing feedback to us. We hope to welcome you soon again even with a better stay.Best RegardsHotel Rothaus Team

10/10 Excellent

Robin

Stayed 2 nights in Sep 2023
Response from Rothaus Team on Sep 28, 2023
Dear GuestThank you for booking our hotel. We really appreciata your amazing feedback to us. We hope to welcome you soon again even with a better stay.Best RegardsHotel Rothaus Team

10/10 Excellent

Yadira Rios

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff went far and beyond to make our stay really enjoyable and unforgettable. The hotel is very nice and very close to the old city.
Stayed 1 night in Sep 2023
Response from Rothaus Team on Sep 28, 2023
Dear GuestThank you for booking our hotel. We really appreciata your amazing feedback to us. We hope to welcome you soon again even with a better stay.Best RegardsHotel Rothaus Team

8/10 Good

Mürsel

Stayed 2 nights in Sep 2023
Response from Rothaus Team on Sep 28, 2023
Dear GuestThank you for booking our hotel. We really appreciata your amazing feedback to us. We hope to welcome you soon again even with a better stay.Best RegardsHotel Rothaus Team

10/10 Excellent

Maria Dolores

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Bien ubicado cerca de la estación y del casco histórico. Cerca de una lavandería. El desayuno cumple nada más. La puerta de cristal del baño hace que se ilumine toda la habitación en las noches. habitación amplia. En general bien
Stayed 2 nights in Sep 2023
Response from Hotel Rothaus Team on Sep 21, 2023
Dear GuestThank you for booking our hotel. We really appreciate your amazing feedback to our hotel. We are looking forward to welcome you soon again with a even better stay.Best RegardsHotel Rothaus Team

6/10 Okay

Ryan

Travelled with partner
Pros: Good location for walking, public transportation, and sights. Yummy breakfast. Cons: Bathroom left a lot to be desired for- pictures definitely looked better. Shower/tub was small and awkward. When checking in received a key for an occupied room which led to an awkward encounter.
Stayed 5 nights in Sep 2023
Response from Hotel Rothaus Team on Sep 18, 2023
Dear GuestThank you for booking our hotel. We appreciate your feedback really. We are sorry that your stay didn't fit with your expectation. We hope to welcome you soon again with a better stay.Best RegardsHotel Rothaus Team

6/10 Okay

Christopher

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Hotel Rothaus Team on Sep 18, 2023
Dear GuestThank you for booking our hotel. We appreciate your feedback really. We are sorry that your stay didn't fit with your expectation. We hope to welcome you soon again with a better stay.Best RegardsHotel Rothaus Team

6/10 Okay

Romina

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is really well located and a good breakfast provided however rooms and bathrooms lacked lustre and could to with some renovation.
Stayed 2 nights in Sep 2023
Response from Rothaus Team on Sep 11, 2023
Dear GuestThank you very much for booking our hotel. We are sorry that your stay didn't fit with you expectations but we hope to welcome you soon again with a better stay.Best RegardsHotel Rothaus Team

10/10 Excellent

Percy, Milpitas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Breakfast. Good rooms. Rooms had fans. Complementary water bottles. They stored my bags after check out. 5 minutes walk to Luzern Center area. Front desk very good and helpful. If you are checking in late, you need to call them because they are not open late. They will provide code to enter the hotel and collect keys.
Stayed 1 night in Sep 2023
Response from Rothaus Team on Sep 11, 2023
Dear Guest Thank you very much for booking our hotel. We really appreciate your amazing rating. We hope to welcome you soon again even with a better stay.Best RegardsHotel Rothaus Team

8/10 Good

Shailesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located within 10 minutes walking distance from the train station. Family room met our needs, balcony access was nice.
Stayed 2 nights in Aug 2023
Response from Rothaus Team on Sep 11, 2023
Dear Guest Thank you very much for booking our hotel. We really appreciate your amazing rating. We hope to welcome you soon again even with a better stay.Best RegardsHotel Rothaus Team

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended.
Great service, attitude and very friendly staff. All went smoothly and everyone was accommodating and attentive.
Stayed 1 night in Aug 2023
Response from Rothaus Team on Sep 11, 2023
Dear Guest Thank you very much for booking our hotel. We really appreciate your amazing rating. We hope to welcome you soon again even with a better stay.Best RegardsHotel Rothaus Team

10/10 Excellent

Andrew

Stayed 1 night in Aug 2023
Response from Rothaus Team on Sep 11, 2023
Dear Guest Thank you very much for booking our hotel. We really appreciate your amazing rating. We hope to welcome you soon again even with a better stay.Best RegardsHotel Rothaus Team

4/10 Poor

Mattias

Stayed 1 night in Aug 2023
Response from Rothaus Team on Sep 11, 2023
Dear GuestThank you very much for booking our hotel. We are sorry that your stay didn't fit with you expectations but we hope to welcome you soon again with a better stay.Best RegardsHotel Rothaus Team

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff and breakfast!
Stayed 1 night in Aug 2023
Response from Hotel Rothaus Team on Aug 25, 2023
Dear GuestThank you very much for booking our hotel. We really appreciate your feedback. We hope to welcome you soon again even with a better stay.Best RegardsHotel Rothaus Team

6/10 Okay

Paul

Liked: Cleanliness, staff & service
The room was very small, with no desk and bright lights outside with the need to keep the window and curtains open to cool the room. The sink did not function: no water at either end hot or cold, only in the middle. It needs repair.
Stayed 1 night in Aug 2023
Response from Hotel Rothaus Team on Aug 25, 2023
Dear GuestThank you very much for booking our hotel. We really appreciate your feedback. We are sorry for the things that wasn't as that great as expected. We are looking forward to upgrade the things that weren't that good. We hope to welcome you soon again with a better stay.Best RegardsHotel Rothaus Team

8/10 Good

Morakot

Liked: Cleanliness, staff & service, property conditions & facilities
The Peruvian receptionist is very friendly and helpful as well as the staff at the Restuatant We had a great time staying there plus the location just minutes walks from station
Stayed 2 nights in Jul 2023
Response from Hotel Rothaus Team on Aug 10, 2023
Dear GuestThank you very much for booking our hotel. We really appreciate your feedback. We hope to welcome you soon again with a even better stay.Best RegardsHotel Rothaus Team

6/10 Okay

Mandi

Stayed 4 nights in Jul 2023
Response from Hotel Rothaus Team on Aug 10, 2023
Dear GuestThank you for booking our hotel. We are sorry that you're stay wasn't as good as wanted. We have other rooms which are better, but they have an other price policy. We hope to welcome you soon with a better stay.Best RegardsHotel Rothaus Team

6/10 Okay

Vera

Travelled with partner
Service was provided during certain hours then the reception area was closed without any possibility of getting answers for simple inquiries. Rooms are small without AC. If I wanted a three star experience, then this property is fine. But for the price being asked, service and amenities were lacking.
Stayed 2 nights in Jul 2023
Response from Hotel Rothaus Team on Aug 10, 2023
Dear GuestThank you for booking our hotel. We are sorry that you're stay wasn't as good as wanted. We have other rooms which are better, but they have an other price policy. We hope to welcome you soon with a better stay.Best RegardsHotel Rothaus Team

10/10 Excellent

Im

Stayed 1 night in Jul 2023
Response from Hotel Rothaus Team on Aug 10, 2023
Dear GuestThank you very much for booking our hotel. We really appreciate your feedback. We hope to welcome you soon again with a even better stay.Best RegardsHotel Rothaus Team

8/10 Good

melani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ronaldo and Ernst are very welcoming and accomodating♥️
Stayed 1 night in Jul 2023
Response from Hotel Rothaus Team on Aug 10, 2023
Dear GuestThank you very much for booking our hotel. We really appreciate your feedback. We hope to welcome you soon again with a even better stay.Best RegardsHotel Rothaus Team

6/10 Okay

Teresa

Stayed 3 nights in Jul 2023
Response from Hotel Rothaus Team on Aug 10, 2023
Dear GuestThank you for booking our hotel. We are sorry that you're stay wasn't as good as wanted. We have other rooms which are better, but they have an other price policy. We hope to welcome you soon with a better stay.Best RegardsHotel Rothaus Team

6/10 Okay

Debbie

Stayed 2 nights in Jul 2023
Response from Hotel Rothaus Team on Aug 10, 2023
Dear GuestThank you for booking our hotel. We are sorry that you're stay wasn't as good as wanted. We have other rooms which are better, but they have an other price policy. We hope to welcome you soon with a better stay.Best RegardsHotel Rothaus Team

8/10 Good

Umesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, with nice breakfast.
Stayed 2 nights in Jun 2023
Response from Hotel Rothaus Team on Jul 7, 2023
Dear GuestThank you very much for booking our hotel. We really appreciate your amazing feedback. We hope to welcome you again even with a better stay.Best RegardsHotel Rothaus Team

10/10 Excellent

Susan Helen

Stayed 1 night in Jun 2023
Response from Hotel Rothaus Team on Jun 29, 2023
Dear GuestThank you for booking our hotel. We appreciate your amazing feedback really. We hope to welcome you soon again even with a better stay.Best RegardsHotel Rothaus Team

2/10 Terrible

bhavna

Disliked: Staff & service
Good location but terrible property . If you come here in summer, you will have a heat stroke . There are no ACs and the fan is useless . Also there is no one at the reception from 8pm - 8 am . So if you end up in a problem or need something - good luck
Response from Hotel Rothaus Team on Jun 22, 2023
Dear GuestWe are sorry, that you're stay didn't went as well as you wanted. We are looking forward to welcome you with a better stay.Best Regards

8/10 Good

Jazmin

Stayed 2 nights in Jun 2023
Response from Hotel Rothaus Team on Jun 26, 2023
Dear GuestThank you very much for booking our hotel. We appreciate your feedback really. We hope we can welcome you once again.Best Regards

10/10 Excellent

KA FU

Stayed 3 nights in Jun 2023
Response from Hotel Rothaus Team on Jun 22, 2023
Dear GuestThank you very much for booking our hotel. We appreciate your amazing feedback really. We would like to welcome you soon again.Best Regards

6/10 Okay

Maya

Stayed 1 night in Jun 2023
Response from Hotel Rothaus Team on Jun 12, 2023
Dear GuestThanks for booking our hotel. We would like to welcome you soon again with a better stay.Best RegardsHotel Rothaus Team

4/10 Poor

Chelsey

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Rating this property less then average because rooms are very basic and have NO A/C! Checked out and went to another hotel. The reception guy was awesome, helpful and funny but hotel not the best.
Stayed 2 nights in Jun 2023
Response from Hotel Rothaus Team on Jun 7, 2023
Dear GuestThank you for booking our hotel. We are sorry, that our hotel didn't fit with your expectations.Best RegardsHotel Rothaus Team

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is located fairly close to the rail station which was a plus. The rooms are very clean. I love the pillows on the bed. About the only bad thing - no air conditioning and patrons at the local establishments can be a bit noisy in the early morning hours it is also pretty close to a main road which can be a bit noisy in the mornings. Breakfast was amazing
Stayed 2 nights in Jun 2023
Response from Hotel Rothaus Team on Jun 7, 2023
Dear GuestThank you very much for booking our hotel. We appreciate your feedback really. We are looking forward to welcome you again, with a better stay:)Best RegardsHotel Rothaus Team

4/10 Poor

Jaime

Stayed 1 night in May 2023
Response from Hotel Rothaus Team on Jun 2, 2023
Dear GuestThank you for your reservation in our hotel. We are looking forward to welcome you with a better stay.Best RegardsHotel Rothaus

10/10 Excellent

Rakesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
We had a wonderful stay at the hotel. Actually, we enjoyed the stay so much that we extended by one night. The staff are friendly and knowledgeable and gave great suggestions on sightseeing which we used. The room was spacious, clean and quiet and the breakfast was spectacular, with many fresh options to choose from and enjoy a quiet morning before the day filled with sightseeing. I see that some mention the street noise but we didn't have any although our window overlooked the street with the bar below. It was actually very quiet. We were very happy with our stay.
Stayed 1 night in May 2023
Response from Hotel Rothaus Team on May 30, 2023
Dear GuestThank you very much for booking our hotel. We appreciate your feedback really. We hope to welcome you soon again in our hotel.Best RegardsHotel Rothaus Team

8/10 Good

Anneliese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Hotel Rothaus Team on May 29, 2023
Dear GuestThank you for booking our hotel. We appreciat your feedback really. We hope to welcome you soon again.Best RegardsHotel Rothaus Team

10/10 Excellent

Paul

Stayed 1 night in May 2023
Response from Hotel Rothaus Team on May 25, 2023
Dear GuestThank you for your reservation in our hotel. We appreciate your amazing feedback. We hope to welcome you soon again.Best RegardsHotel Rothaus

10/10 Excellent

Christopher

Travelled with partner
Liked: Staff & service, property conditions & facilities
Friendly and helpful staff, reasonable value for money too.
Stayed 3 nights in Apr 2023
Response from Hotel Rothaus Team on May 22, 2023
Dear GuestThank you for your reservation in our hotel. We appreciate your amazing feedback really and we would like to welcome you in our hotel soon again.Best RegardsHotel Rothaus Team

2/10 Terrible

L

Stayed 5 nights in May 2023
Response from Hotel Rothaus Team on May 22, 2023
Dear GuestThank you for your reservation in our hotel.We hope wo welcome you soon again with a better stay.Regards

10/10 Excellent

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice free breakfast and friendly staff
Response from Hotel Rothaus Team on May 9, 2023
Dear GuestThank you for booking our hotel. Thank you for your amazing feedback we really appreciate it. We hope to welcome you soon again.Best Regards

10/10 Excellent

kirsten

Stayed 2 nights in Apr 2023
Response from Hotel Rothaus Team on May 5, 2023
Dear GuestThank you for your amazing feedback. We really appreciate it. We are looking forward to welcome you in our hotel again.Best Regards.

8/10 Good

Sandeep

Stayed 3 nights in Apr 2023
Response from Hotel Rothaus Team on Apr 27, 2023
Dear GuestThank you for your reservation in our hotel. We appreciate your feedback really and this is it, what makes us happy.Best Regards

8/10 Good

SIRIWAN

Stayed 2 nights in Apr 2023
Response from Hotel Rothaus Team on Apr 21, 2023
Dear GuestThank you for booking our hotel. We appreciate your feedback and thank you a lot. We hope you enjoyed your stay and we are looking forward to welcome you soon again.Best Regards