Water view

Reviews of Travelodge by Wyndham Lake George NY

2 out of 5
Travelodge by Wyndham Lake George NY
2009 State Route 9, Lake George, NY

Reviews

5.2
Rating 10 - Excellent. 89 out of 1000 reviews" "
Rating 8 - Good. 186 out of 1000 reviews" "
Rating 6 - Okay. 235 out of 1000 reviews" "
Rating 4 - Poor. 215 out of 1000 reviews" "
Rating 2 - Terrible. 275 out of 1000 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

3.6/10

Amenities

4.8/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Lauralee

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Icy driveway no hot water at all and they had bedbugs

2/10 Terrible

Scott

Stayed 1 night in Oct 2023

6/10 Okay

Matthew

Travelled with family
Disliked: Property conditions & facilities
No microwave, no hand towels, no wash cloths, and the signage for where the offices were was not clear.
Stayed 1 night in Oct 2023

2/10 Terrible

Laura J

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When we got to this property, there was no one at the office, we left and then came back, but no one showed up until after the arrival time that we were supposed to be there. the grounds were very unsafe. I would not recommend this place to anyone, pictures are very deceiving. The guy at the desk was friendly, but we did not want to stay there and said that I needed to contact you to cancel our stay,, I called you guys and you were no help at all, I would never recommend using Travelocity to .

4/10 Poor

raymond

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
My friend stepped on the shower curtain which was hung so low that she pulled the holder down and fell in the bathroom. It wasn't even attached to the wall, just enough pressure to hold it there. No coffee cups, had to ask for wastebaskets. It's not what I expected from Travelodge which used to be a good hotel chain, and for $122, it's unacceptable. I will definitely not trust Expedia any more for hotels. The property is in a state of transition where they bought a number of adjacent motel properties, some of which are empty and look nothing like the others. Short steep hills to enter the property with poor visibility of the road.
Stayed 1 night in Oct 2023

4/10 Poor

Amanda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place needs some extreme TLC.. There was very little lighting outside, especially at the road. We showed up after dark and couldn't even see the sign as it was not lit up. We almost missed the turn. Front desk staff wasn't necessarily rude, but they didn't speak while checking me in... they literally handed me a room key and said I'm all set. No info on the property or anything, I had to request a receipt. I was never given a wifi password although their signs state there is free wifi. It was the same upon check out. I was not asked if I had a pleasant stay or anything.. wasn't even greeted as I walked in. I handed the key in and left... they didn't even ask my room number. The room smelled a bit funny but that's typical with places like this. The room needs some upgrades for sure. There is crayon on the wall, peeling paint, stains, ripped curtains. As for cleanliness there was no obvious issues but I also don't really trust that anything is super clean here. Lighting inside the room wasn't great either. There were 4 lamps, none of them very bright and only 3 of them worked. Even if Doubtful I'd ever stay here again, I'd probably spend a bit more and find something a little nicer. Or at least a place where the service is friendly.
Stayed 1 night in Oct 2023

4/10 Poor

Caitlin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It did not match the Expedia description. The front desk was not 24/7, in fact it closed at 8 and you had to call someone's cell phone in order to let them know you arrived so they could unlock the reception doors. There was no vending machine or soda machine, so when reception closed (and the hot water option for tea/coffee stopped) it meant there was nothing to drink. There were bugs in the rooms as well.

10/10 Excellent

MARGARET, COXSACKIE

Stayed 1 night in Sep 2023

8/10 Good

Josephine

Travelled with family
Liked: Staff & service, room comfort
Inexpensive & Comfy
Stayed end of September (off season) great pricing for a quick sop over. The room was clean and comfy. The only complaint is that the room smells musty. We need to buy a portable diffuser to clean the air. I would recommend some sort of air filters or cleaner rugs. Overall, inexpensive & comfy.
Stayed 2 nights in Sep 2023

2/10 Terrible

Jessica

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was extremely dirty. Dog food left on the floor, toenails in the bed. Hair in the shower and in the bathroom walls.
Stayed 2 nights in Sep 2023

6/10 Okay

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service
You get what you pay for, but not horrible!
When we arrived we were told they didn’t have the room with king bed and bunk beds available, offered us a king bed room. I declined the king room as it was 3 adults and a 9 year old. Eventually they did get us in the room I had booked. The beds were squished together but overall it was good for one night!
Stayed 1 night in Sep 2023

2/10 Terrible

kevin

Disliked: Staff & service, property conditions & facilities
The room had insects flying around in it. The walls had mold on them. There were tiles missing in the shower. Everything was very dated and old and used. When I turned on the heater, it had an awful smell. I had paid for two nights lodging, and left after the first day.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ivan

Stayed 1 night in Sep 2023

2/10 Terrible

Melvin

Stayed 1 night in Sep 2023

2/10 Terrible

Todd

Disliked: Cleanliness, staff & service, property conditions & facilities
no towels in the room. looked like it was a homeless shelter. bulldoz it.
Stayed 1 night in Sep 2023

4/10 Poor

Keith

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Black mold under the sink
Black mold in the shower
Stayed 3 nights in Sep 2023

6/10 Okay

Sharad

Stayed 1 night in Sep 2023

4/10 Poor

Nicole

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Room smelled like mold.
Stayed 2 nights in Sep 2023

6/10 Okay

David

Travelled with family and small children
Didn't really look like the pictures that were online
Stayed 1 night in Sep 2023

8/10 Good

Elizabeth, Barre

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is shared Travel Lodge & Cloud 9. I called and requested an early check in which they granted and followed through on. Pleasant staff both at check in and other times. I think there are people living in the backside rooms as around 9:30 am a bunch of young people headed down the hill on foot in what looked like restaurant service clothes. You could hear the showers and flushes in other rooms. We started out without towels. When requested they were fluffy and soft, and smelled fresh. There was no mattress pad under the bottom sheet. The shower drain was super slow, so you splashed a bit, and the grout between the wall tiles in the shower could use some good scrubbing or bleach. For the price, I expected more. It served our need.
Stayed 1 night in Aug 2023

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very dirty found garbage and bugs Also check out was 11am and they were knocking in my door at 9:30am for check out and told the front desk and they just said oh sorry
Stayed 1 night in Aug 2023

2/10 Terrible

Jennifer

Stayed 1 night in Aug 2023

6/10 Okay

Gala

Stayed 1 night in Aug 2023

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room key didn’t work had to walk back in the rain to the office. The gentleman said it should work. Walked me to my room and I was right key didn’t work. Gave me another room. No towels or wash cloths. Smelled like it’s been vacant for years.
Stayed 1 night in Aug 2023

2/10 Terrible

Marguerite

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no bath rug and only two towels, so it was slippery to get out of the shower. There were no cup and/or coffee maker in the room. The outside stairs were broken, unpainted and dangerous. Outside one of the rooms was a container for getting rid of bedbugs! It was there for two days! The road to and from the property was in disrepair.
Stayed 2 nights in Aug 2023

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room key didn't work well. Toilet paper holder broken just put tissue on towel rack only gave us 2 towels for three day stay no washcloths .they did no housekeeping at all. We found a container of fries with ketchup under the nightstand. There was candy and hair ties under the bed. Bathroom floor was black in a few spaces. First and last time staying there. Spend a little more and stay in the village
Stayed 3 nights in Aug 2023

2/10 Terrible

Rehan

Travelled with family and small children
Disliked: Amenities
It’s smell bad when we entered room and no microwave and soap in the toilet it’s terrible experience.
Stayed 3 nights in Aug 2023

4/10 Poor

Peggy

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Room was not ready when we arrived (4pm) Bed request was not met, reservations made for a queen & one twin, had 2 doubles. Had to ask for towels. Ice and soda machines not working, no ice bucket in the room. Toilet paper holder broken.
Stayed 1 night in Aug 2023

2/10 Terrible

Moshe

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Experience - Not Recommended!
I wanted to share my recent stay at this motel – it was honestly quite disappointing, and I hope my experience helps others make an informed choice.When I made the reservation, I specifically requested a room with multipl beds. However, upon arrival, the beds in the room were noticeably smaller than expected, more like oversized twin beds. It was frustrating to see such a discrepancy. I inquired about the situation with the person at the front desk, and he explained that the room had been dealing with flooding issues due to leaking pipes. He even tried to convince us that the smaller beds were, in fact, queen-size. It felt like a stretch and left me questioning their honesty. The room's condition was far from satisfactory, with peeling wallpaper and an overall unkempt appearance. To add to the disappointment, we found a bed bug in the morning, which was quite unsettling. If you're thinking of staying here, I'd advise you to reconsider. The misrepresentation, subpar room quality, and issues with pests raise serious concerns about the motel's standards. No matter the cost, it's worth seeking accommodations that prioritize guest comfort and maintain transparency. You deserve a better experience than what I encountered at this motel.
Stayed 1 night in Aug 2023

10/10 Excellent

Debra

Stayed 2 nights in Aug 2023

8/10 Good

Rebecca

Travelled with group
Liked: Cleanliness, staff & service
Staff was very helpful with a later than expected arrival. Beds were very comfortable, but property was a little shabby in places.
Stayed 1 night in Aug 2023

6/10 Okay

Fabiola

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023

4/10 Poor

Sherri'

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unkept. Will not go there again. For $160.00 a night was a rip off
Stayed 1 night in Aug 2023

6/10 Okay

Jillian, Pine Bush

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Nick

Liked: Staff & service
Disliked: Property conditions & facilities
There was only one towel in the room There were no cups to drink from No telephone in the room Only one working electrical outlet in the room It was very quiet and the pool was very lovely There was a fridge in the room but no microwave
Stayed 1 night in Aug 2023

2/10 Terrible

Dana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud music in parking lot till 1 a.m. Waiting for 1/2 for manager to arrive during check-in.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They had bed bugs in the room and i got bitten badly
Stayed 1 night in Aug 2023

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and the worker/ owner was very nice the veiw was nice how ever ac could be up graded very warm during day and cold at night
Stayed 2 nights in Jul 2023

4/10 Poor

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

Ralph

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
There were no towels, bath mat, waste basket or facial tissues in the room. We asked for towels twice and finally got them after four hours. Outside premises very uninviting with garbage cans and waste outside of doors. Room was clean.
Stayed 1 night in Jul 2023

6/10 Okay

James

Liked: Cleanliness, staff & service

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Vincent

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Wendy

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Being a property owned by Wyndham I expected a lot more. The pictures make it look so nice. It was a dump. Very outdated. The clean towels were on the floor in the office and that is where you were handed them from. None in the room. Why would I want a clean towel from a dirty floor. Where is their storage room. One of our rooms, the window was broken so they repaired it with a piece of styrofoam. That is not safe at all. Anyone could have just pushed that in. We had no blankets on our beds. Just a sheet. Had to ask for blankets. Floors and molding were all broken and not fixed. It looks like people are living there not just staying for vacation. I called the day before to ask questions and it took me more than 45 minutes to speak to a live person, then I was told to call back in 10 minutes to actual talk to a manager because the employee couldn't answer my question. So again another 30 minutes to get someone to answer the phone so I could speak to a manager. Would never stay here again and do not recommend to any one else. NOT worth it.
Stayed 1 night in Jul 2023

2/10 Terrible

Daire

They canceled our reservation because of a blown water pipe. No refund, no help whatsoever
Stayed 1 night in Jun 2023

2/10 Terrible

Julio, Sloatsburg

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Where do I begin, let me start off with the staff, behind the counter very pleasant, lobby area looked kinda of decent. Now for the 3rd world country of a room I stayed in. The first room they gave me leaky faucet and unstable toilet, smelled like death. Requested another room, the view of the mountains were impeccable. The room itself horrendous. Like stepping into the 60s. Another faucet that leaked discolored tub with peeling grip lines, toilet seat only one bolt, I’m sure it has to have electrical violations, there was a socket in the ceiling. The surrounding area was weird and def didn’t look safe. Some undesirables walking and hanging around the facility (almost like a homeless shelter), did not feel safe at all. They have a huge facility with multiple buildings. How about closing one by one and totally renovate them. No one should have to stay in poor accommodations like this. Not sure what “Wyndham “ stands for, but it’s not for comfortable accommodations. Once again staff very pleasant, hotel should be closed down and revamped.
Stayed 2 nights in Jun 2023

4/10 Poor

Desiree

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Cleanliness was ok, but wasn’t provided towels. Property looks old and unkempt. Definitely needs updating and better care.
Stayed 2 nights in Jun 2023

4/10 Poor

Geoffrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Stayed 2 nights in Jun 2023

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Bedbugs. 'nuff said.
Stayed 2 nights in May 2023

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely bottom of the barrel...moldy, dirty, stained sheets, bugs, lamps not working, what sounded like a brawl filled with screaming and swearing in the room above me. There was filth and hair all over the toilet and my feet lterally stuck to the bathroom floor. Not to mention the bed is really uncomfortable and low to the floor. Even the remote didn't work properly. I stayed just about 30 min before leaving and checking into the Sleep Inn next town over. Desk manager (maybe owner?) was of no use and showed no remorse or sympathy, and baded on what he told me, they get constant complaints and know their business is the pits. He didn't even offer to give back half of my money...told me to complain and file for a refund on the Wyndham site, which I have. Said that is what he told all the others to do, and that it would make things easier for both me and for him. Appalling. I never complain about places I stay even if they aren't the greatest. But there wasn't even one thing to like about this place and I would never recommend it to anyone else. I would actually warn people not to even attempt staying there. I said to him as I left, "Thanks for nothing" and he said "You're welcome." Zero stars...minus 5 stars if I could rate it that. I want every single cent back...I paid 100 dollars and feel like I was robbed. Shut this place down.
Stayed 1 night in May 2023