Ratings based on 724 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
82% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller from Plattsburgh

Fun on the river & the stairs!

Posted 1-May-2016
Pros: The water park & game.
Cons: Bathtub need re-calking. Room walls were dusty - requires review of cleanliness by the supervisor/manager.
Location: Great places to eat. Johnny Rocket's root beer float was the best ever! Ambrosia had really good pie. Moe's was really a good & cheap lunch.
The lazy river had a perfect temperature. The life guards paid close attention to the shorter people. The interactive game worked mostly & was fun.
5 out of 5
by A verified traveller from NY

Indoor water park

Posted 29-Apr-2016
I love it my 6 yr old son have an awesome time we didn't want to leave the place
3 out of 5
by A verified traveller

Posted 27-Apr-2016
Pros: The water park
Cons: Price
Location: Nearby a lot of seasonal attraction, otherwise everything is dead
Just ok. We visited in the off season and there isn't much to do.
4 out of 5
by A verified traveller from Colchester Vermont

Posted 24-Apr-2016
Very nice, towels are too small for after you take a shower.
3 out of 5
by A verified traveller from o

Front desk staff could be friendlier

Posted 20-Apr-2016
Clean room , felt safe , restaurant by water park needs work , breakfast waitress not friendly , food so so , fruit was rotten , Johnny Rockets great staff ! Thank you
4 out of 5
by A verified traveller from cohoes ny

Will be back

Posted 8-Apr-2016
My kids loved it...needed to stay longer for all the activities....we will be back
5 out of 5
by A verified traveller

Posted 6-Apr-2016
We had a great time. Our little one loved the water park, and the staff was really nice.
4 out of 5
by A verified traveller

Posted 25-Mar-2016
Took the kids and grandkids everyone had a great time!! Can't think of a better way to welcome spring!
4 out of 5
by A verified traveller

Fun but appears to be dated

Posted 24-Mar-2016
Pros: Beds were comfortable
Cons: Cleaning and painting of water park
Kids enjoyed but a bit pricey. Room was ok wall in bathroom appeared to be dingy and wall paper was coming off in bottom corner near tub. Beds were extremely comfortable. Water park was nice but some of the metal pipes were rusted and looked dated.
3 out of 5
by A verified traveller from new york

Nice hotel

Posted 24-Mar-2016
Pros: water park
Cons: housekeeping
Location: nice location, lots of shopping
Everything was nice but our room. We had to change rooms because ours had whatever it was under the lamp stand. The maid was not sure what it was so I called down to the front desk and they changed us to another room. This makes me nervous because it sure does'nt look like they don't spend much time cleaning . There were lots of small whatevers under that table . If I hadn't asked for a new room I don't know if I would have been offered one. We have visited before and my grandchildren like this hotel but housekeeping needs to be better.