We are a couple (38/46) and completed our reservation and payment online. We have previous online booking experience in multiple hotels, different brands and countries. We decided to pay higher price to get there as we were looking for the hotel experience rather than motel. There are multiple cheaper options for motel in the area. Location of this hotel is perfect, right in front of the lake and beside the fort, close to many restaurants. Online pictures showed nice spacious and modern rooms. We opted for the lakeview room and payed the extra to get so. WHAT A DECEPTION, when we arrived and were told that our room was on the motel side. Room was small, outdated, dark, smelling moist. Our lake view was actually the back of another building as we were on the ground floor. We got back to the front desk and the representative kindly offered to upgrade our room to the hotel side, by paying an extra 25$usd. Fortunately, the new room was meeting our original expectations, excluding internet speed which was an issue. At the check out time, we were suprised to hear that there was another extra10$us charge because we booked online. This is apparently to cover the cost of coffee machine and safe in the room. It seemed no manager was on duty that day to help getting satisfaction. Overall, we were really disappointed to have to pay additional $ to get what we were originally paying for.