Property grounds

Reviews of Days Inn by Wyndham Queensbury/Lake George

2 out of 5
Days Inn by Wyndham Queensbury/Lake George
24 Big Boom Rd, Queensbury, NY

Reviews

6.0
Rating 10 - Excellent. 157 out of 995 reviews" "
Rating 8 - Good. 238 out of 995 reviews" "
Rating 6 - Okay. 220 out of 995 reviews" "
Rating 4 - Poor. 176 out of 995 reviews" "
Rating 2 - Terrible. 204 out of 995 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Wendy

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Needed an easy chair, person in party can't sleep flat in bed. No easy chair! We had to find another place to stay!
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 10, 2024
Dear Wendy,We apologize for the inconvenience you experienced due to the lack of an easy chair in your room. Your comfort is important to us, and we regret that we were unable to accommodate your needs at this time. We'll take your feedback into consideration to improve our amenities for future guests. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager.

4/10 Poor

Carleen

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't stay here especially with kids. The room was extremely dirty. Dust that been siting for years under the bed and around furniture. Dog hair everywhere. We had to buy sheets and towels. Sheets were stained, towels look old and smelled. We had to clean the bathroom because they didn't even care to just wipe and pretend. We had no choice to endure because we went for our kids chess tournament in saratoga and everything else was booked. Also they said they provide breakfast. The breakfast that they dont mention when you arrive but they advertise is granola bars and cereal on a counter of the check in office
Stayed 3 nights in Mar 2024
Response from Paul Patel on Mar 15, 2024
We apologize for the cleanliness and comfort issues you encountered during your stay. Your feedback is valuable, and we're sorry we fell short of your expectations. We're addressing these concerns with our team to prevent recurrence. If you'd like to discuss your experience further or if there's anything we can do to make amends, please reach out to us directly.

8/10 Good

Carolyn

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here before
Stayed 1 night in Mar 2024
Response from Paul Patel on Mar 15, 2024
Thank you for taking the time to leave a rating on Expedia. We appreciate your 4 out of 5 rating and are glad to hear that you had a positive experience during your stay. If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to share. Your feedback is valuable to us as we strive to provide the best possible experience for all our guests. We look forward to welcoming you back for another great stay in the future.

6/10 Okay

Brian

Business traveller
I hate the smell of cigarettes.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Brian,Please accept our thanks for sharing your feedback. Please accept our apologies for the smell of cigarettes. Our housekeeping department has been informed of the current situation, and we are using your feedback to help us resolve it. We look forward to welcoming you back.Sincerely, Hotel Manager.

4/10 Poor

Minesh

Liked: Staff & service
Disliked: Property conditions & facilities
The bad and heater making noise
Stayed 1 night in Mar 2024
Response from Paul Patel on Mar 10, 2024
We're disappointed to hear that your experience fell short of expectations, as indicated by your 2 out of 5 rating on Expedia. Your feedback is valuable to us, and we would appreciate more details about your stay so that we can address any specific concerns you may have encountered. Our goal is to ensure all guests have a comfortable and enjoyable stay, and we apologize if we did not meet your expectations on this occasion. If there's anything we can do to improve or if you have any further feedback to share, please don't hesitate to reach out to us. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.

8/10 Good

Carol

Liked: Staff & service
The man at the front desk was very friendly. I just booked a second night
Stayed 1 night in Mar 2024
Response from Paul Patel on Mar 7, 2024
Thank you for sharing your positive experience with us. We're delighted to hear that you found our front desk staff to be friendly. Your satisfaction is our priority, and we're thrilled to learn that you've decided to extend your stay with us by booking a second night. If there's anything else we can assist you with during your time here, please don't hesitate to let us know. We look forward to continuing to exceed your expectations and providing you with a memorable stay.

2/10 Terrible

Nik

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Paul Patel on Mar 1, 2024
We're truly sorry to hear that your experience fell short of expectations, as reflected in your 1 out of 5 rating. Your feedback is valuable, and we take it seriously. If you'd be willing to share more details about your stay, we'd greatly appreciate the opportunity to address any specific concerns you may have encountered. We're committed to improving and hope to have the chance to make things right in the future.

6/10 Okay

Christopher

Travelled with group
Fair condition
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Christopher,We greatly appreciate your feedback. It makes us happy to hear that you had a good time with us. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Christopher

Stayed 1 night in Jan 2024
Response from Paul Patel on Feb 2, 2024
Thank you for your outstanding 5 out of 5 rating! We're thrilled to hear that you had a positive experience during your stay. Your satisfaction is our top priority, and we appreciate your feedback. If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another fantastic stay in the future.

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Floor was dirty and was a dead cockroach in the corner of the room.
Stayed 1 night in Jan 2024
Response from Paul Patel on Jan 25, 2024
We are genuinely sorry to hear that your experience fell short, as reflected in your 1 out of 5 rating. Your feedback is crucial to us, and we take it seriously. We would greatly appreciate more details about your stay and any specific issues you encountered so that we can address them promptly. Your satisfaction is our priority, and we hope to have the opportunity to make amends and provide a better experience in the future.

10/10 Excellent

Lauralee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 22, 2024
Dear Lauralee, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

8/10 Good

Theresa

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Paul Patel on Jan 18, 2024
Thank you for taking the time to provide your feedback, and we appreciate your 4 out of 5 rating. We're pleased you chose to stay with us. If there are specific aspects you enjoyed or areas where we can improve, please let us know. We value your input and look forward to welcoming you back for an even better experience in the future.

6/10 Okay

Michael

Disliked: Room comfort
So so
Other than the donkey disrespectful people they have hear not to bad I'm only staying the second booking cause it was to late to cancel and didn't want to be charged
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 20, 2024
Dear Michael,Thanks for sharing your feedback. Based on your comments, I have personally taken action to investigate these claims, and we will take immediate action if necessary. Request your understanding and reconsideration to visit. Sincerely,Hotel Manager.

4/10 Poor

Wilhelmus

Disliked: Cleanliness, staff & service, property conditions & facilities
CHECK-IN: A friendly lady who was frankly too sick to be working. Couldn't find my name, but eventually we got checked in. At 9:00 pm. there was a repeated banging on the door, We could see a young man who didn't identify himself and we couldn't understand what he wanted. We told him (through the locked door) to go to reception and have them call us. After waiting for some time, WE called reception and were told that they couldn't find our name...? The ROOM: dirty floor, clogged sink, uncomfortable bed. I would not stay here again and can't recommend it.
Stayed 1 night in Jan 2024
Response from Paul Patel on Jan 18, 2024
I want to express my sincere apologies for the challenges you faced during your recent stay. It's disheartening to hear about the difficulties during check-in and the issues with your room. We take your feedback seriously and will address these concerns with our team to ensure improvements are made promptly. Your experience is not reflective of our usual standards, and we appreciate your understanding. If you'd like to share additional details or if there's anything we can do to make amends, please contact us directly. We value your input and hope to have the opportunity to provide a more positive experience in the future.

4/10 Poor

darlene

Disliked: Property conditions & facilities
since booking the accomodation, my husband had broken his ankle, when visiting the area found that the snow was piled and slippery to access the sidewalk from the vehicle to gain entry to the stairs. When the person showed us the room there was water spilling from a gutter drain directly in the way of the walk to the walkway to gain access. the stairs were slippery as were wet as outside entry. The door to the room look liked it was not seal properly, may of been broken in at one time and neighbors talking outside of the rooms in early morning hours. There was a server snow advisory in the area as well so was concern to drive back home two hours after the show in town as the property was not maintain well at all. But at least appeared a clean bed so i got what i had paid for under $100.00
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 16, 2024
Dear darlene,We're sorry to hear about the challenges you faced during your stay. Your feedback is crucial, and we apologize for any inconvenience caused by the conditions outside. We'll address the issues mentioned to enhance the overall guest experience. We appreciate your understanding and hope for the opportunity to provide a better stay in the future.Sincerely, Hotel Manager.

4/10 Poor

Lauralee

Stayed 4 nights in Jan 2024
Response from Paul Patel on Jan 13, 2024
We're sorry to hear your stay fell short of expectations, as indicated by your 2 out of 5 rating. Your feedback is valuable, and we take it seriously. We are actively working to address the issues you've highlighted, and we appreciate your insights. If you have specific details to share or suggestions for improvement, please feel free to contact us directly. We hope to have the opportunity to provide a more positive experience in the future.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 11, 2024
Dear Theresa,Thank you so much for your positive 5 out of 5 rating! We're thrilled to know that you had a satisfactory experience during your stay. Your feedback is truly appreciated, and it motivates us to continue delivering excellent service. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another wonderful stay in the future. Sincerely.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 10, 2024
Dear Theresa, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager.

2/10 Terrible

Joshua

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 10, 2024
Dear Joshua, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager.

6/10 Okay

Raghvendra, Scottsdale

Good for a night stay
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Jan 10, 2024
Dear Raghvendra,We greatly appreciate your feedback. It makes us happy to hear that you had a good time with us. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Francisca, Patchogue

Liked: Staff & service
Decent
Stayed 3 nights in Dec 2023
Response from Paul Patel on Jan 8, 2024
Thank you so much for your perfect 5 out of 5 rating! We're delighted to hear that you had a positive experience during your stay. Your satisfaction is our top priority, and your feedback motivates our team to continue delivering excellent service. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another fantastic stay in the future.

2/10 Terrible

STANTON

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor condition of room. Garbage all over outside of property. Breakfast consisted of cold coffee and a loaf of bread.broken toilet seat, no blanket, unpainted dirty door in room,
Stayed 1 night in Jan 2024
Response from Paul Patel on Jan 8, 2024
I want to extend my sincere apologies for the unacceptable conditions you encountered during your stay. Your feedback is deeply concerning, and we take these matters seriously. We are addressing the cleanliness issues both inside and outside the property, as well as the maintenance concerns you've highlighted, including the broken toilet seat and unpainted door. We understand the impact this had on your experience, and we are committed to rectifying these shortcomings to ensure a more positive stay for our guests. Please feel free to reach out directly if there's anything we can do to make amends or if you have additional details to share.

4/10 Poor

Karen

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The 1st room I was put in was covered in black mold over by the door and all around the entire window. The bedding on the bed was dirty and stained. The room was booked for 4 people but we were only given 2 towels and told management wont allow more than that. The 1st room wasnt even equipped with a shower curtain. After the 1st night we went to the desk with our concerns and were gladly moves from that room. The 2nd room was clean for the most part, had a shower curtain. Kudos to management for putting up with 2 couples, but housekeeping may need a double check here and there and mold is not customer friendly.
Stayed 2 nights in Dec 2023
Response from Paul Patel on Jan 8, 2024
Apologies for the inconveniences during your stay. We deeply regret the issues with mold, cleanliness, and amenities. Thank you for acknowledging our prompt response in relocating you. We are addressing housekeeping procedures to prevent recurrence. Your feedback is crucial, and we hope to have the opportunity to provide a much-improved experience in the future.

2/10 Terrible

Noor Jehan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sam P on Jan 2, 2024
We're genuinely sorry to learn that your experience fell short of expectations, as indicated by your 2 out of 10 rating. Your feedback is crucial, and we take it seriously. We're actively investigating the issues you encountered to make necessary improvements. If you have specific details to share or suggestions for enhancement, please don't hesitate to reach out. We value your input and hope to have the opportunity to provide a much-improved stay in the future.

2/10 Terrible

Patricia

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 30, 2023
Dear Patricia, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

whitney

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 25, 2023
Dear whitney, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

4/10 Poor

Jenni

Disliked: Cleanliness, staff & service, property conditions & facilities
Everything was dirty
Stayed 1 night in Dec 2023
Response from Paul Patel on Dec 17, 2023
We sincerely apologize for the cleanliness issues you encountered during your stay. Your feedback is important, and we take it seriously. Please be assured that we are addressing these concerns to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention, and we hope you might consider giving us another chance to provide a much-improved stay.Best regards,Manager

6/10 Okay

Catherine

Travelled with group
Liked: Room comfort
Disliked: Staff & service
The man just want give me double bed, when i reserve king bed
Stayed 1 night in Dec 2023
Response from Alex on Dec 17, 2023
Thank you for your feedback. We aim to offer our guests the best rooms available, and sometimes adjustments are made with their permission. We apologize for any oversight in communication and appreciate your understanding. We look forward to the opportunity to host you again for an improved experience.Best regards,AlexFront Desk Agent

2/10 Terrible

gail

Stayed 2 nights in Dec 2023
Response from Sam P on Jan 2, 2024
I want to express my sincere apologies for the challenges you encountered during your stay. Your rating is concerning, and we take your feedback seriously. I assure you that we are actively addressing the issues you've mentioned to improve our services and facilities. If there's anything specific you would like to share about your experience, please feel free to reach out. We appreciate your input and hope to have the opportunity to better serve you in the future.

6/10 Okay

Amanda, Middlebury

Travelled with partner
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 13, 2023
Dear Amanda, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
It was about what I expected. Clean and convenient.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Dear Matthew, I appreciate you letting us know you had a nice stay with us and thank you for your kind words about our convenient location and cleanliness. We look forward to welcoming you back soon and looking forward to seeing you again. Sincerely, Hotel Manager.

2/10 Terrible

Heidi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Dear Heidi, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager.

8/10 Good

Derek

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 16, 2023
Dear Derek, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager.

2/10 Terrible

Alyssa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Paul Patel on Nov 24, 2023
Dear Alyssa,I'm sincerely sorry to learn that your experience with us fell short of expectations, as indicated by your 1 out of 5 rating on Expedia. Your feedback is crucial, and we take it seriously. I would greatly appreciate more details about your stay to help us identify areas for improvement. We're committed to providing our guests with the best possible experience, and I assure you that your concerns will be thoroughly addressed. If you have a moment to share additional information, please contact us directly. We value your input and hope to have the opportunity to make amends and exceed your expectations on a future visit.

2/10 Terrible

Lisa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So gross! The intense bad Smell of cigarettes and then some strong spray to try to cover it in the room - choking, the mattress was so dirty & super stained, the mattress cover was so dirty/stained and so worn that the elastic was gone, the queen size bed was made with 2 twin sheets that overlapped in the middle (the ripple in the middle of the bed when we walked in -is the reason we checked the bed, the windows were so dirty.... NOPE - NOW WAY, NOT STAYING THERE EVER.
Stayed 1 night in Sep 2023
Response from Paul Patel on Nov 16, 2023
Dear Guest,I want to sincerely apologize for the unacceptable conditions you encountered during your recent stay at our hotel. Your detailed feedback is deeply concerning, and we are taking immediate action to address these issues. Please know that this falls well below the standards we strive to uphold, and we are committed to rectifying these shortcomings to ensure a more pleasant experience for our guests. Your experience is not reflective of our usual standards, and we are actively working to investigate and remedy the concerns you've raised. We appreciate your candor and hope you might consider giving us another opportunity to provide you with the quality stay you deserve.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Paul Patel on Nov 17, 2023
Dear Jonathan,Thank you for taking the time to leave us a perfect 10 out of 10. We're thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing excellent service and a comfortable environment for our guests is our top priority, and it's rewarding to know that we met your expectations. If there's anything specific that stood out to you or if you have any suggestions for improvement, we'd love to hear more. We appreciate your positive feedback and look forward to welcoming you back on your next visit!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Days Inn Customer
Bed comfortable good shower nice & quiet parking good cleaning staff friendly easy check in & check out
Stayed 4 nights in Nov 2023
Response from Hotel Manager on Nov 7, 2023
Dear Laura,We're thrilled that you enjoyed your stay with us. Thank you for highlighting our comfortable beds, good showers, and friendly cleaning staff. We look forward to welcoming you back for another pleasant experience soon. Your positive feedback means a lot to us.Sincerely, Hotel Manager.

2/10 Terrible

Frank S

Travelled with partner
Disliked: Amenities
The first room they put is in was filthy. Crumbs all over sheets (clearly not clean sheets). Floors were filthy. The second room had a dirty floor but at least the sheets appeared to be clean. Tv did not work. I’ve machine was out of service. “Free breakfast” was a box of opened granola bars on the counter. Would not recommend
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 7, 2023
Dear Frank,Your feedback is extremely valuable to our hotel. Thank you for taking the time to share your experience. We will absolutely address the other areas that were not up to par. We hope that you will give us another opportunity to better serve you in the future.Sincerely,Hotel Manager.

10/10 Excellent

STANTON

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice for price
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 9, 2023
Dear STANTON, Thanks for your stay. We are glad that you had a great experience, got value for your money staying at our hotel. We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. We look forward to your next stay. Sincerely, Hotel Manager.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
New beds
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 2, 2023
Dear Jeffrey,We appreciate your kind words about our new beds and wish you a pleasant stay with us in the future. We hope to welcome you back soon.Sincerely,Hotel Manager.

4/10 Poor

Frank J

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 1, 2023
Dear Frank, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager.

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the comfort bed and the quiet
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 1, 2023
Dear Ernest,We appreciate your kind words and wish you a pleasant stay with us in the future. We hope to welcome you back soon.Sincerely,Hotel Manager.

4/10 Poor

Gail

Stayed 1 night in Oct 2023
Response from Paul Patel on Oct 29, 2023
Your feedback is important to us, and we will work diligently to address the issues you encountered to ensure a better experience for all our guests in the future. If you have specific comments or suggestions, we'd greatly appreciate hearing them to help us make improvements. We hope you'll consider giving us another chance to provide you with an improved stay.Best regards,Hotel Manager

8/10 Good

Deane

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Bathroom
The room we had still had dirty towels in Bathroom
Stayed 1 night in Oct 2023
Response from Paul Patel on Oct 27, 2023
I sincerely apologize for the oversight you encountered during your recent stay with us. It is essential to us that each guest's experience is comfortable and hassle-free, and we fell short of this on your visit. We have taken immediate action to address this issue and improve our housekeeping procedures to prevent such occurrences in the future. Your feedback is invaluable, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to provide you with a more enjoyable and trouble-free stay on your next visit.Warm regards,Hotel Manager

10/10 Excellent

Rebecca

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 7, 2023
Dear Rebecca, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

6/10 Okay

brian

Disliked: Staff & service, property conditions & facilities
Staff were not that friendly or welcoming.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 16, 2023
Dear brian, We thank you for staying at our hotel and giving us feedback. Our apologies for the lack of professionalism with our staff. We understand the importance of staff hospitality and its impacts. We will investigate and deal with the concerned staff and manage them to become guest-friendly. Nevertheless, we request you to not consider this as a benchmark of our hotel and give us another opportunity to offer you an awesome stay.Sincerely,Hotel Manager.

4/10 Poor

Yasuko

Disliked: Cleanliness, amenities, property conditions & facilities
Few Flies flying around room. Ice machine was broken. Hand soap and body soap was empty. But price wise it’s ok? I guess…
Stayed 1 night in Oct 2023
Response from Paul Patel on Oct 12, 2023
We appreciate your feedback. We're glad you found our pricing satisfactory. However, we apologize for the issues you encountered with flies, the broken ice machine, and empty soap dispensers. These concerns have our full attention, and we're actively working to address them. Your feedback is vital in helping us improve, and we hope to welcome you back for a better experience in the future. Thank you for choosing us.Best regards,Hotel Manager

2/10 Terrible

Molly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 12, 2023
Dear Molly, Thanks for your feedback and 2-star rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager.

10/10 Excellent

Jeffrey

Stayed 1 night in Oct 2023
Response from Manager- Paul Patel on Oct 23, 2023
Dear Jeffrey,Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear about your positive experience. Your kind words are greatly appreciated, and they serve as motivation for our team to continue providing the best possible service to all our guests. We look forward to the opportunity to host you again in the future.

2/10 Terrible

Marie-Helene

Travelled with family
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 2, 2023
Dear Marie Helene, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager