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Reviews of Hotel Smeraldo

3 out of 5
Hotel Smeraldo
Via XXV Aprile 11, Sirmione, BS

Reviews

7.0

Good

Rating 10 - Excellent. 11 out of 91 reviews" "
Rating 8 - Good. 42 out of 91 reviews" "
Rating 6 - Okay. 24 out of 91 reviews" "
Rating 4 - Poor. 8 out of 91 reviews" "
Rating 2 - Terrible. 6 out of 91 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

8/10 Good

J, West Sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lake view is stunning and it is so peaceful to sit right next to the water! The hotel staff were very helpful and went out of their way to make our stay comfortable. The hotel is a ten minute walk from the old town, which was a huge upside to our stay. The hotel would benefit from a bar with a coffee machine for the evenings- however, La Paul, the hotel adjoined to this one, does have this.
Stayed 4 nights in Aug 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Stayed 2 nights in May 2018

8/10 Good

Gary

Liked: Cleanliness, staff & service
Reception staff very helpful

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, at well below market price
One of the best hotels we've stayed in recently - Ambra on reception was fantastically helpful, and everything worked wonderfully - great breakfast, cracking location, we loved being able to use their bikes, and the sunset from our balcony on night one was stunning. Would happily return to this hotel in the future : )
Stayed 2 nights in Oct 2017

8/10 Good

Scott, Sirmione

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel, right on the lake
Nice hotel friendly staff, Great Lake views, comfy room and beds, just make sure you get two room keys, so you can leave one in all the time so air con and fridge stay on, only gripe I had was that the coffee was not always replaced, so didn't have a cup overlooking the gorgeous lake in the morning, but great holiday had.
Stayed 14 nights in Jun 2017

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Sirmione is a truly beautiful place. The hotel was perfectly located and provided everything you needed. Very clean and thr staff were very helpful.
Stayed 4 nights in Jun 2017

10/10 Excellent

John, Chicago, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent stay in a Romantic Lakeside Hotel
First of all, ignore all the negative reviews about the hotel staff and service in past reviews. If Hotel Smeraldo or Hotel La Paul had any issues in the past, I experienced NONE of them during our stay there. I booked the hotel because of the competitive price it offered for an amazing location right beside Lake Garda and I ended up getting twice what I expected in terms of quality and service. We stayed here for four days and had nothing but good experiences. Our room was at the bottom floor that had a small shaded terrace leading out towards the lake. If you want relaxing views while drinking coffee in the morning or wine during the evenings, request first floor lakeside rooms. The hotel is actually an extension of Hotel La Paul so you'll get to experience 2 hotels, 2 restaurants, 2 pools, and 2 beaches that are staffed by friendly and helpful hotel employees 24/7. Whenever we had an issue with our room, it was immediately fixed after we informed the front desk (Thanks again to Ambra, one of the most pleasant receptionists we've met!). Restaurants that serve good Italian food and Gelatto stores are also plentiful in the old town although the food at the hotel is great as well (they had one of best Risottos I've had in Italy). Barbara, the restaurant manager at Hotel Le Paul, will ensure pleasant dinners for you, your significant other, and the rest of your family. Overall, a stay in this hotel is a MUST for travelers who are looking for good value for their vacation money.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

shaun, Cumbria,UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If the price is right give it a go.
The hotel looked closed at first and I couldn't find my way in as all doors require access cards. I could see the reception but no one was there. In the end it became clear, check in across the road at sister hotel. (Stand with Smereldo behind you at the main road and look across the road to the left, it is there). Check in was simple, car park at front with push button gate. Very few people were seen in the hotel (good/bad). We were on the second floor looking out to the lake, it was a nice view no means fantastic but a few drinks on it went well.The room itself was fine, in my opinion a little oldy worldy but thats ok. We didn't use the pool so can't comment. We did however get a night where we had a ceiling full of insects, we spent 20mins 'removing' them. We did have the door open for a few hours and were not aware of insect issues prior- keep door closed at night is my advice. Would I stay again - yes, but I would consider other locations as I think there is better. We did get it at a good price though.

6/10 Okay

Harry, London

Disliked: Staff & service, property conditions & facilities
Hotel Smeraldo welcoming
Arrived the hotel at ten am in the morning , could not get it to the hotel. No sign in English to tell us that we would have to check in at hotel la paul across the road. Luckily the lady looking after the breakfast room told us. We felt that we were left on our own , anything needed we would have to walk across the road to hotel La Paul reception to place the request as NO staff in hotel Smeraldo. As advertised, the hotel Smeraldo did have a swimming pool (paddling pool) the main pool was across the road at hotel La Paul.The pictures shown on the website of the outside grounds are not true to form. I find that hotel Smeraldo and hotel La Paul are two different hotels or are they one hotel ?? if they are one should there not be the same treatment given as La Paul ( breakfast) We felt we spent a lot on this holiday and we were in budget accommodation.

6/10 Okay

Verified traveller

Liked: Room comfort
Good location and views
A bit weird in the sense that there aren't really any staff you see as you check in across the road, but nice room and good views...although when rooms next door flush their toilet it is very loud!

8/10 Good

Peter, Chiswick, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good basic accommodation for visiting Sirmione
You check in at the sister hotel St Paul over the road. The visitor may also have use of this hotels facilities as well as Smeraldo. All staff speak English.

4/10 Poor

helena, london

Liked: Cleanliness, property conditions & facilities, room comfort
Good location on the lake
Hotel rooms were clean and comfortable...this cannot be faulted. The breakfast staff and cleaners were polite and friendly. Unfortunately, the reception staff could be pretty rude one day and nice the next. When we arrived to check in we were told we had to stay the first night in La Paul...the sister hotel...there was no apology or explanation as to why. This meant we would have wait until 10'30 the next morning to be able to move rooms which ate into our first morning. Once moved rooms (the hotel was across the road) we were told our breakfast would be in La Paul every morning. Which wasn't too bad as the breakfast room had a lovely view of the lake. Although be careful as there is a very small step which numerous people fell to the floor over..including my mum. I'm surprised they don't have something to make it visible. After a few days of La Paul breakfast we were told to eat at Smeraldo which we did to then be told we had to eat at La Paul's...no one seemed to know what we were to do and it got to be beyond a joke. I wouldn't stay here again or book a hotel with a sister hotel again I certainly learned my lesson.

4/10 Poor

Rob, Somerset UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Don't bother, spend your money elsewhere.
From the outside it looked run down in fact I called the hotel from the car thinking it was closed. The pool and bathing area were not inviting, again very tatty. The plus side it was in a good position.

6/10 Okay

Alon

Hotel Smeraldo review
This hotel is good, the rooms are a little bit small but the view of the lake and its location is really good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel close to center of Sirmione
We stayed at Hotel Smeraldo for 5 nights in the beginning of August. The hotel La Paul across the street and Smeraldo belong together which is why you can use the pool of both hotels (La Paul has a bigger one, Smeraldo only one for kids). Both hotels have parking lots. Smeraldo doesn't have a front desk so we checked in at La Paul. We got there at 1 and were told that we couldn't check in until 2 (their official check in time). Staff was very friendly and spoke good English. The room was much nicer than expected (the hotel doesn't look that great from the outside) with everything we needed (blow dryer, toiletries, small TV) and with a very well working air condition. La Paul also has a nice garden with chairs and access to the water through a dock (we never went to the garden at Smeraldo). Breakfast was okay, there was a selection of rolls (pretty dry and hard), pastries and cakes, sausage and cheese, jam, juice, milk, cereal and yoghurt. The items are the exact same every day. Nothing spectacular but sufficient, especially when you want to save room for all the great Italian food :). It is about a 10 minute walk into the center of Sirmione. There are tons of restaurants, bars, ice cream places and a few public beaches where you can rent paddle boats. The beaches areall stone and rocks though, so it's a good idea to wear shoes into the water to not hurt your feet. All in all we had a great time and were happy with the hotel, staff and area.

8/10 Good

Jessica, Gothenburg, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
We travel a lot and this is one of the best hotels we have stayed at. Stayed at annex Smeraldo and got a great room at top floor, very good sized and bathroom was huge! If the room also would included a minibar and coffe/tea making facilities I would give it a 5, for now it is a clear 4+. Great balcony with view of the lake as well. Good breakfast and the garden/beach area is just lovely. Free bikes which is great when wanting to make some sightseeing in the area. Otherwise location of the hotel can not be better for visiting beautiful Sirmione, only a 10 minutes walk away.

2/10 Terrible

mahir

Disliked: Cleanliness, staff & service, property conditions & facilities
Da evitare
Stayed 3 nights in Aug 2023
Response from xx on Aug 19, 2023
se prenota una tripla e poi arrivate in quattro sicuramente c'è da pagare qualche cosa e non è sicuro che ci sia posto per la quarta persona (a ferragosto) e non è colpa dell'hotel!

8/10 Good

ALFONSO, CARINI

Liked: Cleanliness, staff & service, property conditions & facilities
grazioso albergo a due passi dal lago e da Sirmione
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottima posizione, camera molto spaziosa, parcheggio comodo
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Albergo tranquillo affacciato sul lago
Struttura tranquilla, a poche decine di minuti dal centro di Sirmione raggiungibile con una facile passeggiata, ben tenuta, colazione ricca e variata. buona pulizia.La Reception, in diverse fasce orarie non è presidiata per cui occorre rivolgersi ad un altro hotel situatao di fronte, non è comodo.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sauberes Hotel
Das Hotel ist sehr sauber, die Zimmer waren groß, das Bad ebenfalls. Das Frühstücksbuffet war hervorragend. Das Personal war sehr freundlich und hilfsbereit. Wir waren einmal im Partnerhotel beim Abendessen. Das Essen war wirklich sehr gut, nur das Salatbuffet nicht sehr üppig. Der 'Pool war nur ein Kinderpool, knietief und der Zugang zum See quasi nicht vorhanden. Hier kann man jedoch beides im Partnerhotel auf der anderen Straßenseite nutzen und ist somit nicht als negativ zu werten. Ich würde das Hotel auf jeden Fall weiter empfehlen und auch wieder buchen
Stayed 2 nights in Sep 2018

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2018

8/10 Good

Ulf

Liked: Cleanliness, property conditions & facilities, room comfort
Bra läge, ok pris, helt ok frukost
Det har ett helt ok hotell. Inte fantastiskt, inte ofräscht. Precis... lagom. Sen är ju läget som det är vilket gör att priserna trissas upp. Plus för frukosten.
Stayed 2 nights in Jun 2018

6/10 Okay

Meri, Hamburg

Disliked: Staff & service
Super Lage
Empfang leider Katastrophe. Kaum besetz , die Damen arrogant und keine Hilfe, Informationen und Antworten auf Fragen. Frühstück jedoch gut und das Personal sehr nett. Zimmer sehr sauber aber im Bad leider keine Ablagemöglichkeit
Stayed 3 nights in Jun 2018

2/10 Terrible

Patrik

Disliked: Cleanliness, property conditions & facilities
Lots of ants without food or drinks at our room
Lots of ants, do not leave food or drinks in your room, lots of dust, old furnitures, For famililys with small children, you can not move the bed to the wall because the night stands are attached to the wall, good breakfast and frienldy straff. But we will never stay at the hotell again.
Stayed 2 nights in May 2018

6/10 Okay

ss, schweiz

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Alles sehr alt und schmutzig... Personal freundlich
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in May 2018

8/10 Good

valentina

Liked: Staff & service
Disliked: Cleanliness, room comfort

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Posizione molto comoda a due passi dal centro. molto bene per il parcheggio compreso perchè in Sirmione i prezzi dei parcheggio pubblici sono assurdi. la colazione molto buona, tutto fresco. il personale gentile e disponibile. noi abbiamo soggiornato nel hotel smeraldo e dopo aver fatto il check in all'hotel la paul, abbiamo raggiunto l'hotel ma abbiamo trovato la reception deserta, non c'era nessun ad accoglierci. peccato per questo, inoltre non è molto sicuro. per il resto tutto bene. camera spaziosa, pulita e accogliente. consigliato per un soggiorno breve.
Stayed 1 night in Oct 2017

8/10 Good

Buchi, Wien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel direkt am See
Wir wurden allerdings nicht im Hotel Smeraldo untergebracht sondern im Hotel Paül. Es liegt gegenüber. Es wurde uns zwar mitgeteilt, dass wir im Hotel Paül einchecken müssen, aber leider keine Adresse. Aber das Hotel ist sehr schön.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness
Smaller than we expected en very noisy! But the view made it all good!!
Stayed 6 nights in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Ameisenplage und kaputte Betten
Unser Aufenthalt war leider nicht so schön, wir hatten Ameisen im Zimmer und nach dem Zimmerwechsel auch noch kaputte Betten. Entenkot inklusive Enten im Pool, so dass der nicht zu benutzen war. Zum Glück waren wir nir eine Nacht da.
Stayed 1 night in May 2017

6/10 Okay

Petra & Jessica, Füssen

Liked: Cleanliness, staff & service
Gute Lage direkt am See!
Zimmerausstattung etwas in die Jahre gekommen, dennoch auffallend sauber !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Zandra

Liked: Cleanliness, staff & service, room comfort
Fantastisk service fra resepsjon. Frokost og kaffe var ikke noe særlig, og litt vedlikehold på rom trengtes. Alt i alt hadde vi et greit opphold.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr angenehmer Aufenthalt.Die Lage ist großartig.

8/10 Good

Helle

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Flot restaurerer hotel, fine værelser. Dog var det svært at komme ind, da der ikke var morgen i receptionen , og ingen skilte om at man skulle henvende sig på et andet hotel længere ned af vejen. Poolen var 15 cm dyb.Og ingen badebro så man kunne bade i søen.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel che non corrisponde alla descrizione
Hotel che non risponde a quando pubblicato. Manca ristorante La sala viene usata solo x colazione La piscina è solo una bagnarola di 4/5 metri di diametro profonda mezzo metro Il parcheggio è solo per 12 auto Manca la portineria.. Meno male che cercano di sopperire con i servizi dell'hotel di fronte. Sempre loro immagino

8/10 Good

sebastien, France

Liked: Staff & service, property conditions & facilities, room comfort
Hôtel avec une très belle vue sur le lac de Garde.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
OK, på lagom avstånd från centrum.
Hård säng, bra frukost,, gratis parkering, balkong mot gatan, bra badrum, men cirka 70 (sjuttio ) stökiga ungdomar i 14 - 15-årsåldern förde ett visst oväsen kvällstid. Spring i korridorer, smällande i dörrar, skrik o. s. v.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Italo

Liked: Room comfort
Relax in riva al lago
soggiorno di relax in riva al lago. Splendidi panorami, struttura abbastanza silenziosa, camere ampie e letti comodi. Unica nota negativa: il wifi non funziona bene.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Markus, Tirol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hübsches Hotel sehr zentral gelegen.
Wir hatten ein sehr sauberes, schönes Zimmer. Das Personal war freundlich.

8/10 Good

Hans, Hvidovre, Denmark

Liked: Cleanliness, staff & service
Super beliggenhed
Hotellet grænser direkte til Gardasøen, og fra de fleste værelser er der en formidabel udsigt over søen og bjergene i horisonten. Hotellet ligger i fin gåafstand til den antikke by. Værelset var dejligt - blot savnede vi et lille køleskab. Hotellets rengøring og øvrige personale kan kun roses. Hotellet er i forhold til pris og kvalitet meget at anbefale.

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Johnny, Landshut Bayern

Liked: Cleanliness, staff & service
Schönes Hotel in die Nähe vom Altstadt.
Wir waren mit 2x andere Paaren da. Zimmer waren sauber und die Betten bequem. Service war sehr gut. Klima anlage war laut, Dusche hatte kein Vorhang oder Kabine, Frühstück war a bisserl Mager. Trotz allem kann ich es weiter empfehlen.

4/10 Poor

Bine, Ludwigshafen

Disliked: Cleanliness, property conditions & facilities
Hotel an der Hauptstrasse zum Stadtzentrum
Wir hatten ein Familienzimmer gebucht. Zur Verfügung gestellt wurden erfreulicherweise zwei Zimmer mit Bad. Vor jedem Zimmer gab es einen kleinen Balkon. Die Zimmer an sich sind sehr dunkel, zum einen da vor den Zimmern eine riesige Tanne steht und zum anderen, weil die Zimmer in dunkelbraun und dunkelrot gehalten sind (auch die Wand ist dunkelbraun gestrichen). Das Frühstück konnten wir im Haus in einem Frühstücksraum einnehmen. Wir waren von dem schlechten Frühstück etwas überrascht, da wir in anderen Hotels am Gardasee besseres gewohnt sind (wohlgemerkt günstigere Hotels!). Das Abendessen war geschmacklich in Ordnung, wobei sich bei nur einer Woche Aufenthalt die Speisen jeweils sehr ähnelten - die Abwechslung fehlte - trotz Auswahl zwischen 4 Gerichten (Seefisch/Schweineschnitzel/Kaninchen/Truthahn). Salat gab es gar keinen, Gemüse nur als kleine Beilage - wenn überhaupt. Die Servicekräfte im Speisesaal waren sehr nett!