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Reviews of Holiday Inn Express & Suites, Lake Elsinore, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites, Lake Elsinore, an IHG Hotel
31573 Canyon Estates Dr, Lake Elsinore, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 240 out of 480 reviews" "
Rating 8 - Good. 99 out of 480 reviews" "
Rating 6 - Okay. 53 out of 480 reviews" "
Rating 4 - Poor. 41 out of 480 reviews" "
Rating 2 - Terrible. 47 out of 480 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Max

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly accommodating staff
Stayed 1 night in May 2024
Response from General Manager on May 24, 2024
Hi Max, Thank you for your review. We greatly appreciate it. We hope to see you on your next trip.

10/10 Excellent

Geraddo

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in May 2024
Response from General Manager on May 16, 2024
Hi Geraddo, We want to thank you for staying with us! We greatly appreciate it!

8/10 Good

Eddie, Blythe

Travelled with partner
Friendly staff.
Stayed 1 night in May 2024
Response from General Manager on May 16, 2024
Hi Eddie, thank you for staying with us. We appreciate your feedback and we hope that you can stay with us again.

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on May 16, 2024
Thank you for your feedback! We greatly appreciate it!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff Made effort to make our stay enjoyable
Stayed 1 night in May 2024
Response from General Manager on May 16, 2024
Thank you Mark for choosing to stay with us. We are happy to know that our staff made the best effort to make sure your experience with us was pleasant. We hope to see you i the near future again!

8/10 Good

Mohssen

Liked: Cleanliness, staff & service, property conditions & facilities
The only problem, which we are still experiencing isnthat our room keys stop working since last night. We had to get the front desk to open our room.
Stayed 2 nights in May 2024
Response from General Manager on May 16, 2024
Mohssen, We want to apologize for this inconvenience. Our keys are super sensitive and that's why we recommend not having them near cellphones nor credit cards. Thank you for staying with us and we hope this doesn't stop you from staying with us in the near future.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for what we needed
Stayed 2 nights in May 2024
Response from General Manager on May 16, 2024
Thank you Courtney for choosing to stay with us. We greatly appreciate your business and we happy to know that your stay was pleasant.

2/10 Terrible

Carlos

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The room didn't seems as tidy as my last visit. I woke up for church Sunday morning on my way out I seen the maids in the hallway. And out of curtasy I notified them that my room was empty. She asked what room I was in I told her. When I got back later in the afternoon the room was still not serviced the lady had gone down the hallway and missed my room. I asked her for my bedsheets and towels so that I can just do it myself. She didn't have the bed size because she never had my room on the list until another lady pointed it out to her on her list. It was okay I guess I made it work. Maybe I'll try the Moreno valley one next time.
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Thank you for your review. Please know that our housekeeping department work very hard to get to every single room in a timely manner. When there are special requests, we do encourage our guests to go to the front desk. We are sorry the housekeeper who was assigned to your room was not able to get to it right away. We are sorry for the inconvenience, however, we do encourage to communicate with the front desk if you would like your room to be cleaned at the time of your preference. Thank you

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Thank you for your feedback. We greatly appreciate it. Thank you for staying with us!

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from General Manager on May 16, 2024
Thank you Michael for your feedback. We greatly appreciate it.

2/10 Terrible

mariah

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Thank you for your review. We are sorry that things did not work out for your stay. We do apologize for any inconvenience that was caused. If there is anything we can do for you please let us know. Thank you

10/10 Excellent

William

Stayed 2 nights in Feb 2024
Response from General Manager on Apr 23, 2024
Thank you for staying with us. We greatly appreciate it!

2/10 Terrible

Juliet

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Hi Juliet, I am sorry that things didn't go as planned for your stay. We apologize for any inconvenience that was caused. I hope that in the near future you can stay with us again so we can redeem ourselves and serve you the way you deserve. Thank you for choosing to stay with us.

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice in and out experience. Staff were very nice and helpful. Will come again.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 13, 2024
Thank you very much for your feedback. We greatly appreciate your time to let us know how we are doing and how we can also improve. We hope to see you again in the near future!

8/10 Good

Aaron

Beds were comfortable
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you Aaron for taking the time and share your feedback. Please know that its very important us. We thank you for choosing the Holiday Inn Express- and in hope's that you can return again! Thank you.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were nice and clean and staff was awesome.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 13, 2024
Thank you Carlos for the great feedback. We are happy to know your stay was pleasant. We do hope see you again in the near future! Thank you for choosing the Holiday Inn Express - Lake Elsinore!

8/10 Good

Cynthia, Fontana

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Thank you for your feedback! We greatly appreciate it!

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and lobby very welcoming Beds were Very nice. And comfortable We slept great. No noise from outside We will definitely be back and recommend to many of family and friends
Stayed 1 night in Mar 2024
Response from FD Associate on Mar 24, 2024
thank you for your feedback. We appreciate your kind words and hope to continue providing you with the service you deserve !

10/10 Excellent

Katherine

Travelled with family
Liked: Amenities
Nice and clean
Response from FD Associate on Mar 19, 2024
Thank you for you feedback , we hope to serve you again in the near future.

4/10 Poor

Tijanna, Murrieta

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The keys did not work and the bathroom was not cleaned properly
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you for your review. We apologize for any inconvenience and we hope you can stay with us again to redeem ourselves.

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
We are happy to know that your stay was pleasant and we hope that you can visit us again soon.

10/10 Excellent

Gabrielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very pleasant. The room was very nice
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you for staying with us. We hope you can come back and visit us again.

10/10 Excellent

prentice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you for your review. We greatly appreciate it.

10/10 Excellent

Sharon

Travelled with family and small children
Liked: Amenities
The front desk was very helpful in finding us 2 rooms next to each other, which we needed with an infant.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 8, 2024
Thank you for your feedback. We greatly appreciate it!

8/10 Good

Dottie

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are clean and comfortable. Bed was comfortable and good for my painful back. This hotel fills up fast so book early.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
Thank you for your feedback. We greatly appreciate it.

8/10 Good

Linda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was at a good location for the reason I went to Lake Elsinore. The only down was that I could here all the noise of toilets or showers running at night. Breakfast opinions were good.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
Thank you for your review. We are happy to know that your stay was pleasant and we hope that you can stay with us again.

6/10 Okay

Camelia

Stayed 2 nights in Feb 2024
Response from General Manager on Mar 1, 2024
Thank you for your feedback. We greatly appreciate it.

4/10 Poor

Farnoosh, Studio City

Liked: Cleanliness
It was super loud and not good sound proof. Our room was next to to the lobby and elevator. They didn’t give us any other available options. Our reservation was two days in a row for same room that they made us check out and check in again. They whole check in is just old school and not efficient. The main thing was that we couldn’t get good night sleep.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Thank you for your feedback. It is important that we know how we did and also how we can improve. Thank you for choosing to stay with us.

6/10 Okay

Mark

Stayed 1 night in Feb 2024
Response from General Manager on Mar 25, 2024
Thank you for your review! We greatly appreciate it!

6/10 Okay

sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on Feb 22, 2024
Thank you for your review. We appreciate it!

8/10 Good

Richard

Liked: Room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 19, 2024
Thank you for your feedback. We greatly appreciate it.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Thank you for your feedback. We greatly appreciate it.

4/10 Poor

Roxanne, Eagle River,

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t service our room for 3 days. Maid service said we had our do not disturb sign each time they checked and we definitely took it off before we left each day between 11:00AM and 12:00PM. They wouldn’t even comp us any extra discounts. We would not recommend this hotel to anyone.
Stayed 4 nights in Feb 2024
Response from Front Desk on Feb 19, 2024
Thank you for your feedback. We are sorry for this. We thank you for stay with us.

8/10 Good

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the breakfast and the food. Custodian super helpful in letting us into the pool. Beds were comfortable. The mirror in the bathroom was nice and bright. The only thing that could have made it better was fixing the USB ports (None of them worked) and lock for pool.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 19, 2024
Thank you for your review. We hope that doesn't stop you from booking with us again, hope to see you in the near future.

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lighting
Good morning, My only complaint was the lighting in the bathroom and there lack of around the mirror. It's not bright enough at all
Stayed 1 night in Jan 2024
Response from General Manager on Feb 19, 2024
Thank you for your review. We are sorry that happened during your stay. We thank you for choosing to stay with us.

6/10 Okay

Nicholas

Stayed 1 night in Jan 2024
Response from General Manager on Mar 25, 2024
Thank you for staying with us and we hope that you can stay with us again in the near future!

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from General Manager on Feb 19, 2024
We are sorry to know that your stay was not pleasant. We hope that you can come back as we would like to redeem ourselves. We hope you give us another chance. Thank you.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Feb 19, 2024
Thank you for your feedback. We greatly appreciate it.

4/10 Poor

jessica

Stayed 1 night in Jan 2024
Response from General Manager on Feb 19, 2024
Thank you for your review. We greatly appreciate it.

8/10 Good

Jesse

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
When I first came into the room Both of the beds had blood on the pillows
Stayed 2 nights in Jan 2024
Response from FD Associate on Jan 22, 2024
Thank you for your feedback , i want to apoligize for any inconveniences you encountered staying with us. I hope we can serve you again in the furture so we can have a chance to provide you with the service you reserve. please is any other concerns or questions feel free to reach us at the property , thank you .

10/10 Excellent

J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 19, 2024
Thank you for your amazing feedback. We are grateful for your pleasant stay.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel and great customer service.
This was honestly one of the best and cleanest hotels in the area. David was really helpful and informative about everything I had a question on.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 19, 2024
Thank you for your feedback.

8/10 Good

louise

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, pleasant staff, nice breakfast. But couch functional but broken. No bedding or blanket in room for it, had to go down to get it. Since I paid extra for there to be an extra person, I would’ve expected room to have . Plus pool had no towels, shouldn’t have to go to the office for everything.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 19, 2024
Thank you for your review. We greatly appreciate it.

8/10 Good

Frederick

Stayed 1 night in Jan 2024
Response from General Manager on Feb 19, 2024
Thank you for your honest review. We do appreciate it.

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 19, 2024
Thank you for your review. We appreciate it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Feb 19, 2024
Thank you for your review.

10/10 Excellent

susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were very friendly and helpful. I needed something printed off and they let me email it to them and printed it off for me.
Stayed 1 night in Dec 2023
Response from FD Associate on Dec 23, 2023
Thank your for your review .we appreciate your feedback ! i hope we can serve you again in the near furture.Happy Holidays!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Checking in was longer than I would ha e liked
Stayed 1 night in Dec 2023
Response from FD Associate on Dec 23, 2023
Thank you for your feedback , we hope we can serve you again in the future. Happy Holidays!

6/10 Okay

Verified traveller

Bathroom clogged and paint peeling off wall.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Very clean and comfy. Charlotte at the front desk is awesome
Stayed 1 night in Dec 2023