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Wingate by Wyndham Lake Charles Casino Area – Avis

2.5 out of 5
Wingate by Wyndham Lake Charles Casino Area
1731 W Prien Lake Road, Lake Charles, LA

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 586 avis sur 1003." "
Note de 8 – Bien, d’après 247 avis sur 1003." "
Note de 6 – Acceptable, d’après 78 avis sur 1003." "
Note de 4 – Médiocre, d’après 45 avis sur 1003." "
Note de 2 – Terrible, d’après 47 avis sur 1003." "

8,8/10

Propreté

9,2/10

Service et personnel

8,4/10

Commodités

8,6/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 – Acceptable

ORSOLINI

Points forts : Propreté, confort de la chambre
Séjour de 1 nuit en janvier 2024
Kathy a répondu le 29 janv. 2024
Thank you stay

6/10 – Acceptable

ORSOLINI

Points forts : État et installations de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2024
Kathy a répondu le 29 janv. 2024
Thankyou for your stay

6/10 – Acceptable

Lindsey

Too many people always hanging out in the lobby and at the front door. Bed was comfortable and room clean .
Séjour de 1 nuit en mai 2024

8/10 – Bien

Darrell

Points forts : État et installations de l’hébergement
Well maintained
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Corlyn, sulphur

Points forts : Service et personnel
Séjour de 1 nuit en mai 2024
Austin a répondu le 24 mai 2024
Thank you for your feedback.

10/10 – Excellent

Patricia

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Free shuttle to casinos . Clean felt safe friendly
Séjour de 1 nuit en mars 2024
Austin a répondu le 21 mai 2024
Patricia, we are thrilled to hear that enjoyed your stay!

10/10 – Excellent

Robert

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Close to shopping and the casinos
Séjour de 1 nuit en mai 2024
Austin a répondu le 21 mai 2024
Thank you for your feedback. We hope to see you again soon!

10/10 – Excellent

Martin

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I would definitely recommend in case you are passing by and would like to enjoy casinos 🎰😁
Séjour de 1 nuit en mai 2024
Austin a répondu le 21 mai 2024
Thank you for your feedback!

10/10 – Excellent

Oscar

Séjour de 1 nuit en mai 2024
Austin a répondu le 17 mai 2024
Oscar, thank you for your feedback. I'm delighted to hear you enjoyed your stay. We hope to see you soon!

2/10 – Terrible

David

Points faibles : Propreté
Séjour de 1 nuit en mai 2024
Austin a répondu le 21 mai 2024
David, I'm disappointed to hear you did not enjoy your stay. I would love to hear more of why you gave a poor review.

2/10 – Terrible

John

Points faibles : Propreté, état et installations de l’hébergement
The room was filthy. It was so bad that I contacted the Marriott properties and filed the complaint.
Séjour de 1 nuit en avril 2024
Austin a répondu le 13 mai 2024
John, we apologize for the disappointment you experienced with our room. Our management team will investigate the matter to ensure it meets our standards. We value your feedback and would appreciate the opportunity to serve you better during your next visit to Lake Charles.

4/10 – Médiocre

Joel

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Property was nice and clean, but I was not satisfied with the staff at the checking desk, it was not safe when they miss handled the checking process, my room key was also given to another person! At 4:00 am they open my room, lucky that I have the door latch on! The person was trying to force it, then left, next morning I told the lady in charge and she told me that she already knew it! And it was a mistake from them! Why was very scared!!
Séjour de 1 nuit en mai 2024
Austin a répondu le 12 mai 2024
Thank you, Joel, for sharing your feedback. I sincerely apologize for the negative experience you had. Please be assured that this is not our usual standard of operation. Our management team will thoroughly investigate the reasons behind this mistake. Once again, I apologize for any inconvenience caused and I hope that on your next visit to the Lake Charles area, we can provide you with exceptional service.

10/10 – Excellent

Danny

Points forts : État et installations de l’hébergement
Séjour de 1 nuit en mai 2024
Austin a répondu le 13 mai 2024
Thank you for your feedback, we hope to see you soon!

10/10 – Excellent

Jeramie

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very easily accessible off the interstate. Very spacious rooms, clean, and able to not worry about anyone stealing my vehicle.
Séjour de 1 nuit en mai 2024
Austin a répondu le 10 mai 2024
Jeramie, we are thrilled to hear you enjoyed our property.

6/10 – Acceptable

Roger

Points forts : Propreté, service et personnel
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Max

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All good
Séjour de 1 nuit en avril 2024
Kathy a répondu le 1 mai 2024
Thank You for your stay and review. Looking forward to seeing you again soon

10/10 – Excellent

Orsolya

Points forts : État et installations de l’hébergement
Clean rooms and great staff
Séjour de 1 nuit en avril 2024
Kathy a répondu le 30 avr. 2024
Thank you for your stay and review.

10/10 – Excellent

Julia

Voyage de couple
The staff was really nice! We had no issues. The room smell fresh and bed was comfortable. One of best things is they were able to take us to and from the casino. This helped use to fully enjoy our visit without any worries. A big thumbs up for this Hotel!
Séjour de 2 nuits en avril 2024
Kathy a répondu le 30 avr. 2024
Thank you for your stay and review. Looking forward to seeing you again soon.

2/10 – Terrible

Robert

Check a little bit before three that we had that our rooms would not be ready for another 45 minutes not very happy the same right two bed versus one bed
Séjour de 1 nuit en avril 2024
Kathy a répondu le 29 avr. 2024
Im so sorry to hear you stay wasnt great. We were short housekeeping with a lot of due outs. We hope to see you again and be able to make things great for your nexts stay

10/10 – Excellent

aaron

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good
Séjour de 1 nuit en avril 2024
Kathy a répondu le 29 avr. 2024
Thank you for your stay and review. We are looking forward to see you again soon.

10/10 – Excellent

Emily

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
By evening
Séjour de 1 nuit en janvier 2024
Kathy a répondu le 23 avr. 2024
Thank you for your stay and review.

8/10 – Bien

Nadeem

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Breakfast was very low level. No one was attending the customers needs. Juice machine was not working. No plates, nothing was getting refilled etc. No sign for the food and no one there to answers it. Seems it was too much work for one person. Even though hotel seems to be pretty average occupancy .
Séjour de 2 nuits en avril 2024
Austin a répondu le 24 avr. 2024
Nadeem, Your feedback is highly appreciated as we continue to work towards enhancing the guest experience.

10/10 – Excellent

Roberto Mireles

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Comfortable stay no issues
Séjour de 1 nuit en avril 2024
Kathy a répondu le 23 avr. 2024
Thank you for your stay. Looking forward to seeing you again soon.

10/10 – Excellent

brian

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean and very nice! Front desk lady was excellent and very knowledgeable.
Séjour de 1 nuit en avril 2024
Kathy a répondu le 23 avr. 2024
Thank you for your stay and review. We are excied to we have a great team.Looking forward to seeing you again soon

8/10 – Bien

Doug

Séjour de 1 nuit en avril 2024
Austin a répondu le 10 mai 2024
Doug, thank you for your feedback!

8/10 – Bien

Binh

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall, the stay was pleasant. I had only two issues. The room I stayed in had a strong odor of recent construction or remodeling. Gave me a slight headache after being in the room for more than a few hours. The second issue was that there was hardly ever anyone at the front desk. I had to wait 20 mins just to purchase a bottle of water from the sundry shop.
Séjour de 1 nuit en avril 2024
Kathy a répondu le 15 avr. 2024
We are glad to see you have a good stay. Im sorry to hear you had to wait on front desk staff. I will be looking into where the front desk were at. Looking forward to seeing you again soon.

6/10 – Acceptable

Doris

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Presidential suite has two televisions, two sinks in restroom, spa tub, comfortable bed. The dining area is large and seemed to have plenty of empty space that seem wasted, but for some families would be perfect. Had frig, microwave, coffee maker, counter in kitchen space. If you wanted to have a meeting in dining area, should offer more chairs or sofa. Free shuttle service offered to casino area which was perfect between 5 pm to 3 pm
Séjour de 1 nuit en avril 2024
Kathy a répondu le 15 avr. 2024
Thank you for your stay and review. Looking forward to seeing you again soon

8/10 – Bien

Cheryl

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Quiet
Séjour de 1 nuit en avril 2024
Kathy a répondu le 15 avr. 2024
Thank you for your stay and review. looking forward to seeing you again soon.

10/10 – Excellent

pascale, old brookville

Carpets could be cleaned….
Séjour de 1 nuit en avril 2024
Austin a répondu le 7 avr. 2024
Thank you for your outstanding 5 out of 5 review! Our team is already hard at work, diligently addressing the concerns you raised. Rest assured, we will make every effort to ensure that the room meets our exceptional standards of quality and comfort. We can't wait to have you back on your next visit!

4/10 – Médiocre

Marty

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
I waited in the front lobby for 15 minutes before an employee was present to check me in, The room is in bad condition, bathroom door was broken, and freeway exit and spotlight right outside my window...
Séjour de 1 nuit en avril 2024
Austin a répondu le 7 avr. 2024
Marty, I apologize for the inconvenience caused by the 15-minute wait at check-in. Our staff occasionally needs to attend to other guest concerns, which may require them to step away from the front desk. We regret that you were not satisfied with your room, and it would have been helpful if you had informed our staff so that we could have addressed any issues promptly. We hope to have the opportunity to welcome you back to our property.

10/10 – Excellent

Mary Helen

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Quiet
Séjour de 2 nuits en mars 2024
Austin a répondu le 5 avr. 2024
Mary, thank you for your 5 of 5 review! We are thrilled to hear your stay was a plesent one. See you on next time!

8/10 – Bien

Charlotte

Voyage de couple
Points forts : Propreté, service et personnel
Room right by interstate exit ramp. Could hane used dome updating.
Séjour de 2 nuits en mars 2024
Austin a répondu le 1 avr. 2024
Charlotte, We are happy to hear your stay was enoyable. thank you for your feedback!

10/10 – Excellent

Oscar

Séjour de 1 nuit en mars 2024
Kathy a répondu le 23 avr. 2024
Thank for your stay and review. Hope to see you again soon

2/10 – Terrible

Jay

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Séjour de 1 nuit en mars 2024
Austin a répondu le 1 avr. 2024
Jay, I regret to see your negative feedback. Our previous conversation regarding a billing problem through a third party resulted in a satisfactory resolution. If there were any additional concerns, it would have been helpful if you had informed our staff so that we could have addressed them appropriately. We look forward to welcoming you back, and we kindly request that you contact us directly for your next reservation.

2/10 – Terrible

Craig

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Bed terrible
Séjour de 2 nuits en mars 2024
Austin a répondu le 30 mars 2024
Craig, it is our utmost priority to ensure guest satisfaction, and we are truly sorry that we fell short in meeting your needs.We would like to emphasize that your feedback is invaluable to us. We genuinely appreciate when guest like yourself take the time to share their concerns with us, as it allows us to address any issues promptly and improve our services. By communicating your concerns, we would have been able to rectify the situation and provide you with a more satisfactory experience. Once again, we apologize for any inconvenience caused and we hope to have the opportunity to serve you better in the future.

8/10 – Bien

Randall

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hotel is in a convenient area, but also very loud next to highway.
Séjour de 1 nuit en mars 2024
Kathy a répondu le 26 mars 2024
Thank You for your stay

10/10 – Excellent

Frank

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mars 2024
Austin a répondu le 25 mars 2024
We are pleased to hear your stay was enjoyable. We will see you next time!

10/10 – Excellent

Alex

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Kathy a répondu le 22 mars 2024
Thank You for your stay and review. We are looking forward to seeing you again soon.

10/10 – Excellent

Angela

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Really liked the cleanliness of property Little noisy next to interstate
Séjour de 2 nuits en mars 2024
Kathy a répondu le 17 mars 2024
Thank you for your Stay and Review. Looking forward to seeing you again

10/10 – Excellent

Terry

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Close to everything
Séjour de 1 nuit en mars 2024
Kathy a répondu le 18 mars 2024
Thank You for yout stay and review. Looking forward to seeing you agian

8/10 – Bien

Richard

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Room size
Séjour de 1 nuit en mars 2024
Kathy a répondu le 17 mars 2024
Thank you for Stay and Review.Looking forward to seeing you again

2/10 – Terrible

Matthew

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Furniture covered in (you know what) stains Furniture missing Mildew smell Disgusting shower Low water pressure, almost no hot water Throw up stains on mattress Lack of lighting fixtures Using a luggage cart for a makeshift closet No hangers. Staff was openly smoking cigarettes in the entry. Terrible experience, will never ever be back.
Séjour de 4 nuits en mars 2024
Kathy a répondu le 17 mars 2024
Thank You for your review. I will have maint work on that room to get it right.

6/10 – Acceptable

Vicki, Leander

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
We stayed here the first time 7 years ago and since but this trip the interior is so tired and dated. Will go right down the street to the newer hotels next time
Séjour de 2 nuits en mars 2024
Kathy a répondu le 17 mars 2024
Thank You for your stay and review. We are under new owners and are getting ready to change things. We hope to see you again.

10/10 – Excellent

Matt

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Another good stay and easy to get in and out.
Séjour de 1 nuit en mars 2024
Kathy a répondu le 14 mars 2024
We would like to thank you for your stay and review. We at the Wingate Lake Charles are looking forward to seeing you again soon.

8/10 – Bien

Shawn

Séjour de 2 nuits en février 2024
Kathy a répondu le 14 mars 2024
Tahnk You for your stay and your review. We are looking forward to seeing you again soon

4/10 – Médiocre

Hunter

Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Locked the front doors on us, had us waiting in the lobby for check in for a really long time. Bugs in the hotel room. You definitely get what you pay for.
Séjour de 1 nuit en mars 2024
Austin a répondu le 13 mars 2024
We deeply apologize, Hunter, for the negative encounter you had at our property. We understand that your experience was not up to your expectations, and we sincerely regret any inconvenience caused. It is our utmost priority to ensure guest satisfaction, and we are truly sorry that we fell short in meeting your needs.We would like to emphasize that your feedback is invaluable to us. We genuinely appreciate when guest like yourself take the time to share their concerns with us, as it allows us to address any issues promptly and improve our services. By communicating your concerns, we would have been able to rectify the situation and provide you with a more satisfactory experience. Once again, we apologize for any inconvenience caused and we hope to have the opportunity to serve you better in the future.

10/10 – Excellent

Johnny

Points forts : Propreté
Séjour de 2 nuits en mars 2024
Austin a répondu le 13 mars 2024
Thank you for taking the time to provide us with your feedback. We value your opinion and are thrilled to hear that you had a pleasant experience during your stay at our property. Our team works hard to ensure that every guest has a memorable and enjoyable stay, so it is always rewarding to receive positive feedback. We look forward to welcoming you back in the near future and providing you with another exceptional experience. Please do not hesitate to reach out to us if there is anything we can do to make your next stay even more enjoyable.

10/10 – Excellent

Daeja

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was so comfortable and clean. Absolutely would stay again
Séjour de 1 nuit en février 2024
Kathy a répondu le 5 mars 2024
thank you for your stay and review, looking forward to seeing you again soon.

10/10 – Excellent

Milo, the woodlands

Séjour de 1 nuit en mars 2024
Austin a répondu le 25 mars 2024
We are pleased to hear your stay was enjoyable. We will see you next time!

10/10 – Excellent

Guadalupe

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff was very polite and helped with all our questions and needs. Overall it was a great place to stay. Thank you!!
Séjour de 2 nuits en février 2024
Kathy a répondu le 26 févr. 2024
Thank You for your Stay and review. Hope to see you again soon .Here at the Wingate Lake Charles.