Reception

Reviews of OYO Hotel Kinder

2 out of 5
OYO Hotel Kinder
13894 Highway 165, Kinder, LA

Reviews

5.4
Rating 10 - Excellent. 50 out of 315 reviews" "
Rating 8 - Good. 52 out of 315 reviews" "
Rating 6 - Okay. 53 out of 315 reviews" "
Rating 4 - Poor. 54 out of 315 reviews" "
Rating 2 - Terrible. 106 out of 315 reviews" "

5.4/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Jay

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Fine option for the price. Only real complaints were a cobweb in the bathroom and repairs being made to another room could be heard at 11 pm. Staff was polite and check in was quick. Bed is firm, but this was no issue for me.
Stayed 1 night in Mar 2024

2/10 Terrible

Denise

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The bed was so hard you couldn’t sleep, they were working on the rooms at 11pm remodeling. The sheets were dirty and 1/4 roll of TP. All you could hear was grinding. We didn’t stay we left after an hour. We asked for a refund but he couldn’t after 15 minutes
Stayed 1 night in Mar 2024

4/10 Poor

Princess

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I liked the fact that it was a straight shot to the casino which is why we were there. My granny wanted to celebrate her 83rd birthday at the Coushatta . Nowhere on the site does it state it was under renovation. I had already paid for both of rooms prior to getting there; just to get there and have to pay an additional $40 to UPGRADE my rooms to a DOWNSTAIRS room because I wanted my children near me and my granny couldn’t walk up 16 flights of stairs. The upstairs is suppose to have full size beds I. The room and the downstairs had queen size beds. Didn’t look any different to me. So for me OYO hotel is a HELL NO HOTEL STay. I did like the front desk guys attitude, but other than that never again will I stay there.
Stayed 1 night in Mar 2024

6/10 Okay

Priscilla

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 2 nights in Mar 2024

4/10 Poor

Luz

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Everything was fine
Stayed 2 nights in Mar 2024

6/10 Okay

JUAN

Liked: Staff & service
Okay for the price
Stayed 1 night in Mar 2024

6/10 Okay

Erika

Travelled with partner
Disliked: Cleanliness
It was quiet but the property is under renovation the room need to be cleaned beter the bed were terribly uncomfortable. If your looking a comfortable sleep dont get a king room i dont know how the queen beds are. The counter had lots of cigarettes burns hopefully they change them soon hair dryer was broken, no tissue box available, and half a roll of tp for 2 night stay. Luckily we had wipes.
Stayed 2 nights in Feb 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

HOLLY

Stayed 2 nights in Dec 2023

8/10 Good

Norbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price; easy access to room. Lighted bright parking lot. 2.5 mile from Casino, and their 3 overpriced hotels tied into the casino ..
Stayed 1 night in Dec 2023

2/10 Terrible

Tonisha

Stayed 1 night in Dec 2023

2/10 Terrible

Rhonda

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Ammy on Jan 22, 2024
Hi, Rhonda! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Noah on Jan 22, 2024
Loved to hear this, Rhonda! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Noah

2/10 Terrible

Fidencio

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches about one inch long running around, toilet floor was filthy. mirrors were dirty. bathroom itself was in a very dirty condition. we could hardly wait for the 72 hours to be up so that we could get out of there and go somewhere else that was clean. The owners and the employees were from another nationality and they spoke no English, so we could not communicate with them. Very bad experience that we had at the OYO in Kinder LA
Stayed 2 nights in Nov 2023
Response from Barbara on Jan 22, 2024
Hi, Fidencio! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

6/10 Okay

Carol

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Joey on Jan 22, 2024
Thank you so much for the positive rating, Carol! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Joey

6/10 Okay

Stacey

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
No coffee
Stayed 2 nights in Nov 2023
Response from Joey on Jan 22, 2024
Hey, Stacey! Thanks for rating us positively. We do apologize for the hassle you faced. We have forwarded your feedback to our concerned team to ensure your next visit is more comfortable and relaxing. Regards, Joey

2/10 Terrible

Evangelina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like anything about it the tub was dirty. The bed was very hard. There is no light when walking in at night
Stayed 1 night in Nov 2023
Response from Barbara on Jan 22, 2024
Hi, Evangelina! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

8/10 Good

Cecilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was fast The receptionist was friendly the only was wrong they didn’t change the paper toilet for a new one also didn’t leave an extra one .but overall was good
Stayed 1 night in Nov 2023
Response from Barbara on Jan 22, 2024
Thanks for your kind and lovely words, Cecilia! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Barbara

8/10 Good

Jozel

Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Overallba nice place. Friendly staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Marisol

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Comfortable for an overnight stay. It needs to be updated and cleaning more thorough!!
Stayed 1 night in Nov 2023

6/10 Okay

Jessica

Liked: Cleanliness, staff & service
Great service and very clean. However, mattress was hard and blankets were too thin and not comfortable.
Stayed 2 nights in Oct 2023

8/10 Good

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
Building needs a lot of work. Exterior crumbling and plumbing fixtures can use some updating.
Stayed 1 night in Oct 2023

6/10 Okay

Wilfredo

Stayed 1 night in Oct 2023

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, heard guest in front of me ask for a different room because his room was not tolerable. I was too tired to ask him why. When we got to our room, there was no working TV, phone was missing, 1 roll of half used toilet paper and the parking space has construction debri scattered. Just spent 8 hrs driving, was too tired to complain I would of at least have enjoyed a cup of coffee in the morning Nothing...had to drive to McDonalds. Never will book at OYO again. NeVER!!
Stayed 2 nights in Oct 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service
Overall ok, they are in middle of remodeling.
Stayed 1 night in Oct 2023

4/10 Poor

Shayla

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Eva on Oct 13, 2023
Hi, Shayla! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Eva

2/10 Terrible

Darron

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Ammy on Jan 22, 2024
Hi, Darron! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Yvette

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst place ever! My sheets were dirty with Cheetos residue, Well That's what it looked like to me. Along with the pillow, the bottom side was covered like this as well. How could you miss this?! There were dead bugs on the floor. Big spider webs on the walls. Burnt something where the TV. And I needed toilet paper, I told the front desk, and they said “You have some in your room.” Yes, there was a little left in the roll, and there was no other roll. Then I was told there was a convenience store next door!!! Are you kidding me!!!! At this point, I was done! We left, and I tried telling the management I had only been there for 5 hours since we arrived at 1:30 a.m., at this point it was 6 something in the morning. I asked the manager lets split the loss. He said “no” even though his wife agreed with me. STAY AWAY FAR AWAY FROM HERE!!!!!
Stayed 2 nights in Sep 2023

6/10 Okay

Michael

Stayed 1 night in Sep 2023
Response from Eva on Oct 13, 2023
We are sorry the stay turned out to be an average one, Michael! We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Eva

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Maria on Sep 11, 2023
Thanks for your kind and lovely words, Tim! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Maria

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Eva on Sep 11, 2023
Thanks for your kind and lovely words, Nelson! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Eva

4/10 Poor

Jeannette

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a happy customer
Not a good stay. I have already sent all information about my trip on the chat page.
Stayed 1 night in Aug 2023
Response from Maria on Sep 11, 2023
Sorry for the trouble caused, Jeannette! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Maria

6/10 Okay

ivan

Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Eva on Sep 11, 2023
Hi, Ivan! We are sorry to see that our guest is not completely satisfied. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Eva

4/10 Poor

Manuel

Stayed 2 nights in Aug 2023
Response from Ammy on Jan 22, 2024
Hi, Manuel! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah

2/10 Terrible

Lisa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I didn't like nothing. The jacuzzi was dirty crumbs on the bed this hotel was not for us. No cable and couldn't get our money back never again we didn't even stay in the room gave the key to the room Right back. Staff was the only good rhing.
Stayed 1 night in Aug 2023
Response from Dewi on Sep 11, 2023
Never meant to disappoint you, Lisa! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon, and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Dewi

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
place was disgusting tub broken it was nasty and smell horrible
Stayed 1 night in Aug 2023
Response from Eva on Sep 11, 2023
Hi, Amanda! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Eva

10/10 Excellent

eliseo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were great, ac work good
Stayed 1 night in Aug 2023
Response from Maria on Sep 11, 2023
Pleased to hear your kind words of gratitude, Eliseo! We are going to do our best to never fail to impress you every time. Regards, Maria

2/10 Terrible

Daniel

Stayed 2 nights in Aug 2023
Response from Eva on Sep 11, 2023
Hi, Daniel! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Eva

8/10 Good

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time very clean
Stayed 1 night in Aug 2023
Response from Joey on Sep 11, 2023
Thank you for your feedback, Shelly! We have shared the same with our concerned team and necessary steps towards improvement will be taken from our end. Regards, Joey

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Eva on Sep 11, 2023
Hi, Dawn! We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Eva

8/10 Good

Carolyn

Stayed 1 night in Aug 2023
Response from Dewi on Sep 11, 2023
That is great to hear, Carolyn! Thank you for joining our family, and we will always aim to live up to your standards. Regards, Dewi

10/10 Excellent

Debra D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything. Store and restaurant right next door. 3 miles to Coushatta Casino.
Stayed 1 night in Aug 2023
Response from Eva on Sep 11, 2023
Thanks for rating us, Debra! Your review made our day. We hope to delight you with our services. Regards, Eva

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The Worst Hotel
Omgosh the worst smelly hotel ever we only shower and left bedbugs and big roaches...
Stayed 1 night in Jul 2023
Response from Eva on Jul 25, 2023
Hi, Guest! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

8/10 Good

Janet

Liked: Cleanliness, staff & service, room comfort
Nice stay
Safe and clean despite other reviews. Ive stayed here twice on 2 different occasions. It's more reasonably priced. Most of the hotels in the area are a bit dated. But this one doesn't make you pay an arm and a leg. The outward appearance definitely needs sprucing up. But I'll probably stay again if The Casinos hotels are booked up.
Stayed 2 nights in Jul 2023
Response from Eva on Jul 20, 2023
Thank you so much for the wonderful rating, Janet! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Eva

2/10 Terrible

blanca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was not a very clean.
Stayed 1 night in Jul 2023
Response from Eva on Jul 20, 2023
Hi, Blanca! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Eva

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Budget hotel with basic amenities. Staff is courteous, rooms are clean. Hotel lobby remains closed citing COVID restrictions but it’s obviously being used as storage and laundry folding area.
Stayed 1 night in Jul 2023
Response from Ammy on Jul 15, 2023
Thanks for the positive rating, Michael! Hope to welcome you again soon. Regards, Noah.