- Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I booked a Lakeview room for my birthday. Even though we paid extra for a Lakeview we was given a pool view which was not what we wanted. Staff was also rude during check in. We was also charged an extra $300 instead of the $50 deposit. The manager did not show any empathy and did not offer accommodations or an apology. Plus the $300 I lost at casino I in total spent $900 for one crappy birthday. I am also a travel agent.