Property amenity

Reviews of Mercure Annecy Centre

4 out of 5
Mercure Annecy Centre
26 Rue Vaugelas, Annecy, Haute-Savoie

Reviews

8.0

Very good

Rating 10 - Excellent. 129 out of 375 reviews" "
Rating 8 - Good. 162 out of 375 reviews" "
Rating 6 - Okay. 45 out of 375 reviews" "
Rating 4 - Poor. 29 out of 375 reviews" "
Rating 2 - Terrible. 10 out of 375 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Annecy France
Amazing stay exploring Annecy. We had so much fun.
Stayed 3 nights in Nov 2023
Response from TRUMEAU Enzo - Director on Dec 8, 2023
Dear Sir, Dear Madam, Many thanks for your rating and comments ! We hope you enjoyed our ideal location near the lake and the old city of Annecy. We hope to have the pleasure of welcoming you again soon.Best Regards,

8/10 Good

judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from TRUMEAU Enzo - Directeur on Oct 24, 2023
Madame, Monsieur, Un grand merci pour votre bonne note !Nous espérons que vous nous renouvèlerez votre confiance. Très cordialement, TRUMEAU Enzo - Directeur

8/10 Good

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from TRUMEAU Enzo - Directeur on Oct 18, 2023
Cher Monsieur, Un grand merci pour votre bonne note !Nous espérons avoir le plaisir de vous accueillir de nouveau chez nous.Très cordialement, TRUMEAU Enzo - Directeur

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from TRUMEAU Enzo - Director on Oct 10, 2023
Thank you for taking the time to complete this satisfaction survey. We look forward to seeing you when you next stay in Annecy!Best Regards

8/10 Good

Nefer, MIAMI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from TRUMEAU Enzo - Director on Oct 10, 2023
Thank you for your rating.We hope to see you again very soon for another enjoyable stay.Best Regards

10/10 Excellent

Bruce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist working September 15 at 13:00 booked us a bus to Geneva from her desk. That is great service. This is a very good hotel.
Stayed 4 nights in Sep 2023
Response from TRUMEAU Enzo - Director on Sep 18, 2023
The whole team would like to thank you for leaving an excellent rating!We hope to see again you soon!Best Regards

10/10 Excellent

Raissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish I Could Have Stayed Longer!
Very clean and updated house. Larger room and bathroom which was lovely. Breakfast available and nearby everything including the train station!
Stayed 2 nights in Sep 2023
Response from TRUMEAU Enzo - Director on Oct 10, 2023
Thank you for taking the time to share your opinion.We were happy to read your recommendation and learn that you had enjoyed your stay with us. Hoping to see you again very soon at the Mercure Annecy CentreBest Regards

4/10 Poor

Damian

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Pretty awful
This hotel is poor and needs a complete overhaul. On the plus side the staff were lovely and accommodating. On our first night the room we had was cramped and airless & made me think of a prison cell. Very difficult to sleep in. The bathroom was dated and in need of a revamp. The shower head holder didn’t work and it was just generally really awful. Signs of wear and tear everywhere & noisy. We asked to move rooms but the hotel was full. We did get a better room on the second night but it too was far from perfect. The reception area is not very welcoming and the breakfast room cramped. I was pleased not to have ordered breakfast. We left it late booking and choices were limited but for a hotel owned by a multinational conglomerate that includes the Savoy in London and Raffles hotel, money is no object and it is not unreasonable to expect better standards, even if this is their budget chain of hotels. Its redeeming features are its location and friendly and helpful reception staff. I would not recommend this hotel unless you are desperate and I will never stay in a Mercure hotel again.
Stayed 2 nights in Sep 2023
Response from TRUMEAU Enzo - Directeur on Oct 18, 2023
Dear Sir,We are sorry to read about your experience during your recent stay.My team and I wish to sincerely apologise for the inconveniences encountered. We hope to see you again so that you can witness the changes we have made.Best Regards, TRUMEAU Enzo - Director

10/10 Excellent

Lian

Travelled with group
Liked: Amenities
Friendly staff, great location, and clean room. Happy with my stay!
Stayed 1 night in Aug 2023
Response from TRUMEAU Enzo - Director on Aug 18, 2023
We are happy to read that you had a very pleasant stay with us, and that the service and the quality contributed to the success of your stay. We hope to have the pleasure of seeing you again very soon for another enjoyable experience at the Mercure Annecy Centre.

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, clean generic room
Good location near train station and short walk to downtown. Room is not all that different from what you'd find at an Ibis Hotel despite it being a more upscale brand.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel in a great location
Stayed 1 night in Aug 2023
Response from TRUMEAU Enzo - Directeur on Aug 7, 2023
Thank you for taking the time to share your very encouraging remarks with us. In the hope of welcoming you again, Best Regards

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining area cramped and serving utensils were not available for all items at the buffet.
Stayed 1 night in Jul 2023

4/10 Poor

Catherine, Riverview

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This property needs to be remodeled. The pictures provided online for the room you pick are not accurate nor are the room sizes. There is no view, the room was not 194 sq ft. The heated towel rack didn’t work, the air didn’t work very well, the maintenance person said it was an old system and he could get it to cool a couple degrees lower. The last night we woke up to water pouring through the bathroom ceiling. The refrigerator didn’t keep the drinks very cold. None of the furniture matched. Very old and worn out.
Stayed 3 nights in Jul 2023
Response from TRUMEAU Enzo - Director on Jul 19, 2023
Thank you for taking the time to give us feedback on your stay. We are sorry to read about your experience during your recent stay. We are sorry about the problem with the water pouring through the bathroom. we would like to inform you that the necessary steps is already solved. we would like to inform your that the entire hotel will be renovated soon. We would like to apologise once again for this inconvenience and would be honoured to meet you on a future stay. Best RegardsTRUMEAU Enzo - Director

8/10 Good

Ward

Travelled with family
Liked: Cleanliness, staff & service
Even though they advertise a lift, There are 7 steps to get up to lift. Not good for travelers with any health conditions.
Stayed 1 night in Jul 2023

10/10 Excellent

Melinda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a great location....convenient to shopping and dining and points of interest. Check-in/out was easy and the staff was very pleasant. The breakfast was nice. The parking garage was only 1.5 blocks away from the hotel. We would stay here again.
Stayed 2 nights in Apr 2023

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service
The staff are amazing, no complaints. However this is a an old hotel so no a/c. We have to open the window to let some cold air and we came during spring time. We opened the window overnight and it’s comfortable and not noisy at all. No fridge. They have electric and elevator which is a must have for handicap. Though in Europe expect few steps, this is not USA where the businesses are required to have a handicap accessible
Stayed 2 nights in Apr 2023
Response from Trumeau Enzo, Directeur on Apr 28, 2023
Dear Madam, Thank you for taking the time to leave your impressions.Our reception team is delighted to hear that you were happy with the welcome you received.We hope to have the pleasure of welcoming you again soon.Best Regards, TRUMEAU Enzo - Director

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for Annecy
We liked this hotel. Very comfortable beds, everything clean and well-maintained. Good location - short walking distance to the lake and old town area. Restaurants and shopping very close. Breakfast was ok but not great - and the breakfast room is small and cramped. Staff at front desk and breakfast and housekeeping all very nice. They had guest laundry listed on website, but there is none. We went to a local laverie not too far away. Overall, a nice stay at this hotel and we recommend it.
Stayed 2 nights in Mar 2023
Response from Trumeau Enzo, Directeur on Apr 3, 2023
Dear Timothy, Thank you for taking the time to share your very encouraging remarks with us.I am pleased to learn that you enjoyed the location and the staff during your stay with us.Hoping to see you again very soon at the Mercure Annecy Centre.Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay and experience with hotel staff
We had an excellent stay, in a perfect room with balcony overlooking the main street and a view of the mountain in the distance. Reception staff Manon and Sven were excellent, enthusiastic to serve, and sharing about their own interesting personal experiences in Annecy and beyond. Overall a wonderful stay in Annecy for us! - Mr & Mrs Loke from Singapore
Stayed 2 nights in Nov 2022
Response from Trumeau Enzo, Directeur on Nov 24, 2022
Dear Mr Et Mrs Loke,We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Haim

Stayed 5 nights in Jun 2022

10/10 Excellent

Helen

Stayed 4 nights in Jun 2022

10/10 Excellent

Tamar

Stayed 2 nights in Jun 2022

10/10 Excellent

Blake

Stayed 1 night in Jun 2022

10/10 Excellent

Jane

Stayed 1 night in Mar 2022

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff and room was good.
Very helpful and friendly staff. Room was clean, comfortable and well set up.
Stayed 1 night in Apr 2022
Response from AC on Apr 18, 2022
Hello, Thank you for taking the time to send us your opinion on our establishment and we will share your good comments with our team. We have taken note of your remark at breakfast and will do our best to improve on this point. Looking forward to welcoming you soon in our hotel. Sincerely, Annabel The Reception

8/10 Good

CAROLE K

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Can highly recommend this hotel. Central location is ideal for visitors to Annecy. Bedrooms small but very clean and comfortable, also very nice bathroom. Toiletries (Nuxe) are supplied but limited - miniature bar of soap + refillable bottle of shower gel / hair shampoo. I would have liked some body lotion. All the staff we encountered, particularly the young girls in Reception, were very helpful I would however, rate this as a very good 3* star hotel, not a 4 star, due to the absence of a bar or comfortable lounge area where a group of friends could relax and chat. Having said that, I would not hesitate to use this hotel again.
Stayed 6 nights in Mar 2022
Response from AC on Apr 18, 2022
Hello, Thank you for taking the time to send us your opinion on our establishment and we will share your good comments with our team. We have taken note of your remark at breakfast and will do our best to improve on this point. Looking forward to welcoming you soon in our hotel. Sincerely, Annabel The Reception

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and nice. Excellent location, close to the Old Annecy area. The room was large with a juliette balcony, comfortable beds and the comforters were most wonderful.
Stayed 1 night in Mar 2022

4/10 Poor

Mark

Stayed 1 night in Feb 2022

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, right in town. Clean, good breakfast and nice staff. Great for exploring a fantastic town, my third stay at this hotel
Stayed 1 night in Jan 2022

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good
Good location, overall good and no complains
Stayed 3 nights in Aug 2021
Response from Annabel on Aug 30, 2021
Hello, Thank you for taking the time to send us your opinion on our establishment. We look forward to welcoming you soon to our hotel. Regards, Annabel Front Desk

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, room comfort
The bed and the room is so comfortable especially the location is top but we had to ask water and cafe which set up in the room both 2nd and 3rd night. ( we stay for 3 nights). All staff are really friendly professional service. Good value
Stayed 3 nights in Aug 2021
Response from Annabel on Aug 30, 2021
Hello, Thank you for taking the time to send us your opinion on our establishment. We look forward to welcoming you soon to our hotel. Regards, Annabel Front Desk

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We like the service provided by the staff at the front desk. They are courteous and helpful. But we are disappointed about the cleanliness in the room. They did not vacuum the carpet and left the dirtiness there for several days
Stayed 5 nights in Jul 2021
Response from MERCURE ANNECY CENTRE on Aug 12, 2021
Hello, We thank you for taking the time to send us your opinion on our establishment. We look forward to welcoming you soon to our hotel. Sincerely, The Reception

8/10 Good

Maria Cecilia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021
Response from MERCURE ANNECY CENTRE on Jul 25, 2021
Bonjour, Nous vous remercions pour avoir pris le temps de nous transmettre votre avis sur notre établissement. Au plaisir de vous accueillir prochainement dans notre hôtel. Cordialement, Annabel La Réception

6/10 Okay

Eric

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not matching a 4-star hotel expectations -
The location was really good as expected. The hotel is in dire need of remodeling. It is old, not in good shape, which does it not look clean, even if it was clean. The room was very small. Not at the level of a 4-star hotel. Fortunately the service was good.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located, great little hotel right in the centre of town and short walk to old town.
Stayed 4 nights in Dec 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect venue
Lovely friendly staff in a very centrally located hotel.
Stayed 3 nights in Dec 2019

8/10 Good

Paul

Stayed 3 nights in Oct 2019

10/10 Excellent

Nancy, Honolulu

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place. Great location The staff was friendly and quite helpful
Stayed 3 nights in Sep 2019
Response from Amandine/La réception on Oct 9, 2019
Dear Client, All the Mercure Annecy Center's team thanks you for thèses compliments. We hope to welcome you again. Have a good evening.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Amandine/La réception on Oct 9, 2019
Dear Client, All the Mercure Annecy Center's team thanks you for your for the grade of 4/5. We hope to welcome you again. Maybe for winter holiday. Best Regards

8/10 Good

Haiping

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Amandine/La réception on Oct 9, 2019
Cher Client, Toute l'équipe du Mercure Annecy Centre vous remercie pour la note. Nous espérons vous accueillir de nouveau. Peut être pour les vacances d'hiver. Cordialement, Dear Client, All the Mercure Annecy Center's team thanks you for the grade of 8/10. We hope to welcome you again. Maybe for winter holiday. Best Regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
Conveniently close to the train station
Stayed 1 night in Aug 2019
Response from Amandine/La réception on Oct 9, 2019
Dear Client, All the Mercure Annecy Center's team thanks you for your comment. In fact our hotel is only at 2mins walking far from the train station. We hope to welcome you again. Have a good evening.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Amandine/La réception on Oct 9, 2019
Dear Client, All the Mercure Annecy Center's team thanks you for the grade of 10/10. We hope to welcome you again. Maybe for winter holiday. Best Regards, Cher Client, Toute l'équipe du Mercure Annecy Centre vous remercie pour la fabuleuse note de 10/10. Nous espérons vous accueillir de nouveau à Annecy. Peut être pour un séjour au ski. Belle soirée,

2/10 Terrible

Ahmad

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Amandine/La réception on Oct 9, 2019
Dear Client, Thank you for sharing your experience in our hotel. Don't hesite to tell us the things you didn't appreciate to give the bad grade of 2/10. We stay at your disposal, Best Regards, Cher Client, Nous vous remercions d'avoir partagé votre expérience dans notre établissement. Nous serions curieux de connaitre les différents points que vous n'avez pas apprécié pour nous attribuer la note de 2/10. Nous restons à votre disposition, Très cordialement,

6/10 Okay

Kjh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Amandine/La réception on Oct 9, 2019
Dear Client, Thank you for sharing your experience in our hotel. Don't hesite to tell us the things you didn't appreciate to give the grade of 6/10. We stay at your disposal, Best Regards, Cher Client, Nous vous remercions d'avoir partagé votre expérience dans notre établissement. Nous serions curieux de connaitre les différents points que vous n'avez pas apprécié pour nous attribuer la note de 6/10. Nous restons à votre disposition, Très cordialement,

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Air conditioning didn’t work well. Location was good
Stayed 1 night in Jun 2019

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for a stay in Annecy
The Mercure was a perfect choice for our stay in Annecy. The room was very clean and nicely decorated with comfortable beds and an excellent bathroom. Location is great- right in the centre of the town, about a 5/10 minute walk from the lake and canals.
Stayed 1 night in May 2019
Response from Amandine/La réception on Oct 9, 2019
Dear Client, All the Mercure Annecy Center's team thanks you for sharing your experience. We're happy to see that you've enjoyed your stay, your room, the hotel and his location. We hope to welcome you again. Have a good evening.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The property was undergoing a renovation. It would have been nice to know this before booking. Otherwise, great hotel!
Stayed 3 nights in May 2019
Response from Amandine/La réception on Oct 9, 2019
Dear Client, All the Mercure Annecy Center's team thanks you for your comment. If we don't tell about renovation works, it's because we just put fire doors in the corridors of the hotel and it's doesn't impact directly on the guests and their room. We hope to welcome you again. Maybe for winter holiday. Have a good evening.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great location, helpful and nice staff. Nice bedroom.
Stayed 1 night in May 2019
Response from Isabelle SABATIER (Directrice) on May 21, 2019
Cher Client, Merci d'avoir pris le temps de noter notre établissement. Belle journée,