Poolside bar

Reviews of Hotel Lulu, BW Premier Collection

3.5 out of 5
Hotel Lulu, BW Premier Collection
1850 S Harbor Blvd, Anaheim, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 1475 out of 2655 reviews" "
Rating 8 - Good. 642 out of 2655 reviews" "
Rating 6 - Okay. 263 out of 2655 reviews" "
Rating 4 - Poor. 152 out of 2655 reviews" "
Rating 2 - Terrible. 123 out of 2655 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay at Lulu. Perfect place for a Disneyland trip! My son and his cousin loved the big pool which was heated to 80 degrees. I wish there was a hot tub so I could relax after a long day at Disneyland. We ordered food that was delivered poolside. They have a great menu with a lot of options.
Stayed 3 nights in Apr 2024

10/10 Excellent

charles, custer

Liked: Amenities
Great service and very good quality for the price!
Stayed 2 nights in Apr 2024

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service
Decent and close to Disney.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lindsey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very close to Disneyland. The staff was so nice and helpful. The rooms were clean. We will be staying here again!
Stayed 2 nights in Apr 2024

10/10 Excellent

Kelsey, Mission Viejo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, we’re already planning our next stay with our kids. The shower pressure needs some love, it can definitely improve. Other than that, it was awesome.
Stayed 1 night in Apr 2024

10/10 Excellent

DANIEL, perris

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Helpful staff
Stayed 1 night in Jan 2024

10/10 Excellent

Estrella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice , walkable to Disney staff were very friendly. Would stay again. Family friendly
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Estrella,Thank you for choosing Hotel Lulu, BW Premier Collection! We're glad our friendly staff and walkable location impressed you. Please come see us again soon.

2/10 Terrible

Maulin

Business traveller
Account was hacked and credit card information phishing attempt.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jacob

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel down the street from Disneyland right next to the Toy Story parking lot . Very convenient location. Walkable to the park and restaurants in the area
Stayed 1 night in Apr 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I very much enjoyed staying here
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear James,Thank you so much for the five-star review! We're happy to hear you enjoyed your stay with us, and we hope you'll come back soon for another relaxing stay.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Sharyl Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Omero

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, amazing service and love the fact it has a bar to have a nice drink after a long day and not have to drive. Very convenient
Stayed 1 night in Apr 2024
Response from General Manager on Apr 14, 2024
Dear Omero,Thank you for your kind words. We're glad our friendly staff and relaxing bar impressed you. Please come stay at Hotel Lulu, BW Premier Collection again soon.

10/10 Excellent

Marco, Palatine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very helpful and accommodating. Arrived way before check in time but he was able to move some things around and find me a room identical to the one I booked so that I did not have to wait until afternoon to get access.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Marco,Thank you for your review! We're delighted that our front desk team efficiently accommodated your early arrival and ensured your comfort from the moment you stepped into our hotel. It's also great to know you were satisfied with your room. We strive to make each guest's experience seamless and enjoyable, and we look forward to welcoming you back to Hotel Lulu, BW Premier Collection, for another pleasant stay!

2/10 Terrible

Melissa

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Callie, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as always!
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Callie,Thank you for choosing Hotel Lulu, BW Premier Collection, and for sharing your five-star experience! We are delighted that you enjoyed your stay and hope to welcome you back again soon. Thank you for your loyalty and your kind words.

8/10 Good

Joanne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean, quiet, short walking distance to Disneyland
Stayed 5 nights in Mar 2024
Response from General Manager on Apr 11, 2024
We appreciate you choosing to stay with us at Wingate by Wyndham Bismarck. While we're glad you enjoyed your overall experience, we're disappointed to learn about any inconvenience you encountered with the shower in your room. Your comments have been duly noted and will be promptly addressed by our maintenance team. Hopefully, this didn't detract too much from your trip. The pleasure was all ours, and we hope you'll choose to visit us again in the future. Thank you and have a wonderful day,Kristin WalterGeneral Manager

10/10 Excellent

Danica

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying, and we have had a pleasant experience both times. We walked to Disneyland because it was so close. There are many dining options close-by. The staff is friendly and welcoming. The keyed entrance doors made us feel very safe and secure. The only negative is I wish the coffee was ready earlier!
Stayed 2 nights in Mar 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here twice. It’s walking distance to parks, clean and family oriented.
Response from General Manager on Apr 10, 2024
Dear Julie,Thank you for choosing to stay with us again! We're thrilled you found us conveniently located near parks and appreciated our family-friendly atmosphere. Your feedback encourages our commitment to providing a welcoming environment for all our guests. We look forward to your next stay at Hotel Lulu, BW Premier Collection!

10/10 Excellent

Candice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed overnight and had a great experience checking in. The bar was great. The bartender was amazing. He took pride in the drinks that he made. It was really cool to watch him make drinks. We had breakfast the next morning at the restaurant and that was great. Overall great experience
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Candice,Thanks for joining us at Hotel Lulu, BW Premier Collection. We're delighted you had a great experience from check-in to check-out! Rest assured, we'll let our bartender know you appreciated his exceptional service. Come back soon!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our heater/air conditioner didn't work and the staff moved us to another room very quickly. I appreciated that!
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Karen,Thank you for sharing your experience. We're glad our team quickly resolved the concern you had with the heater/air conditioner by moving you to another room. Your comfort and satisfaction are our top priorities, and we're delighted you had an overall excellent stay with us at Hotel Lulu, BW Premier Collection. We appreciate your understanding and hope to welcome you back for a comfortable and seamless stay from start to finish.

10/10 Excellent

Rebecca G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Check in was easy. Housekeeping was good just remember to ask for it. Next door to ihop. Walk-in diStance to Disneyland or $4.00 Uber ride
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 8, 2024
Dear Rebecca,Thank you so much for choosing Hotel Lulu, BW Premier Collection to host your recent trip. We're thrilled to read our commitment to maintaining immaculate accommodations shone through during your visit. It's also great you were able to take advantage of our convenient location. The pleasure was truly ours, and we hope you'll choose to visit us again in the future.

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Next door to ihop. Walking distance to Disneyland or very short Uber ride. Clean and quiet
Response from General Manager on Apr 8, 2024
Dear Leticia,Thank you for sharing your positive experience at Hotel Lulu, BW Premier Collection! We're delighted to hear that you enjoyed our convenient location and our commitment to cleanliness and tranquility. Our team strives to provide a pleasant stay for all our guests, and we're thrilled that you found your time with us enjoyable. We look forward to welcoming you back for another magical stay!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the robot
Stayed 1 night in Mar 2024
Response from General Manager on Apr 8, 2024
Dear Teresa,Thank you so much for choosing to stay with us at Hotel Lulu, BW Premier Collection. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your trip. The pleasure was all ours, and we hope you'll choose to visit us again in the future.

6/10 Okay

Stephany

Travelled with family and small children
Liked: Staff & service, amenities
Super convenient if you’re looking to stay for a Disneyland trip.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 8, 2024
Dear Stephany,Thank you for choosing to stay with us during your recent trip. While we're thrilled you enjoyed our convenient location, we're disappointed to appear to have fallen short of your expectations in other areas. If there was anything we could have done differently to improve your experience, please don't hesitate to reach back out. The pleasure was all ours, and we hope you'll choose to visit us again in the future.

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was walking distance to Disneyland and the rooms were spacious.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 7, 2024
Dear Cindy,It was a pleasure hosting you at Hotel Lulu, BW Premier Collection! We're glad our proximity to Disneyland was ideal for your trip and that you appreciated our spacious rooms. The next time you're in the area, please come see us again.

6/10 Okay

Justin

Travelled with family and small children
Liked: Staff & service, amenities
The room was very noisy, like a generator was on the whole time.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Justin,Thank you for taking a moment to leave a review. It was a pleasure having you as our guest recently; however, we regret that your stay was not as restful as you had hoped. Your feedback about noise is understood, and we'll be sure to discuss it with our internal team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope you return in the future for a seamless stay worthy of a perfect rating.

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 min walk to Disneyland. 👍
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 9, 2024
Dear Robert,Thank you for your kind review and perfect rating! We are delighted our fantastic location suited your needs well, and we appreciate you mentioning it to your fellow travelers. It was truly a pleasure having you here at Hotel Lulu, BW Premier Collection, and we hope you return soon!

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My new favorite hotel when i visit Anaheim
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Simon,Thank you so much for choosing to stay with us at Hotel Lulu, BW Premier Collection. Our goal is to provide every guest with a wonderful experience, and we're thrilled to become your go-to destination in the area! The pleasure was all ours, and we hope to welcome you back soon.

10/10 Excellent

Lacee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so noisy. We were awaken at around 1am with the fire alarm, then 20 min later awaken again by a person on the speaker announcing it was a false alarm, then around 5 am, lots of noise again, I’m not sure what it was but I recorded the noise. I could also hear the toilet flushing from a different room. So yes is very convenient distance to Disneyland and the convention center but we definitely didn’t rest. The staff was absolutely amazing and the room was super clean. No complaints there at all.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Thomas, We appreciate you taking a moment to reach out. Please accept our sincere apology for your inconvenience concerning the false fire alarm. We are delighted you enjoyed our professional staff. They are always willing to lend a hand when needed. Indeed, our location is perfect for Disney and the Convention Center. Thank you for notifying us of your experience and we hope you will consider staying with us again.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here. They also had complimentary drinks at check in and had coffee every morning. Usually I stay close to convention for the event but this was so much better. Close enough to walk to the convention and avoid the hassle of the parking from the events. Everyone is very friendly. Clean rooms, plenty of towels and they have maintenance and house cleaning at all times. I recommended this hotel to other friends during the convention. Would stay here again
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Ana,We’re delighted to hear about your recent experience with us, and we’re so pleased that you recommend us to your fellow travelers! It’s great to know that our convenient location, impeccable accommodations, and excellent amenities helped make your trip a memorable one. Thank you for taking the time to share your experience, and we look forward to welcoming you back to Hotel Lulu, BW Premier Collection soon!

10/10 Excellent

Darleene

Travelled with family
Liked: Amenities
Made for a great trip!
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Darleene,Thank you for your review and for giving us a perfect rating! It was truly a pleasure having you here at Hotel Lulu, BW Premier Collection, and we hope you return soon for another great stay.

6/10 Okay

Heidi

Travelled with family
Liked: Staff & service
I booked through Expedia and paid upfront. Our flight was delayed by an hour and we arrived at 10pm. We were told at the front desk that our reservation had been cancelled by Best Western 30 minutes before we arrived. Aiden at the front desk was helpful and got us into a room in about 10 minutes. This is the main reason I will not stay again. We travel to Disney several times a year and there are times when hotels are sold out. I don’t want to risk this happening again when hotel is sold out and we are without a room when I prepaid a room. We checked out the next morning at 6am. Front desk told us we had additional charges on the room. I asked what they were for and after about 5 minutes on the computer, she said that was an error on their end. Does not make me feel confident in booking here again. Something is not being managed properly, or this is a little trick to squeeze more money out of guests. Either way, there are plenty of other options in the area and price range that I have not had these issues with. Really cute lobby, but the rest is on par with the Motel 6. Drinks at check in seem like vodka and blue kool aide. I like blue kool aide and it was a cute way to welcome guests. Just describing the taste for anyone wondering. Overall much cuter on the outside and lobby then what’s going on inside.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Heidi,Thank you for taking the time to share your constructive feedback. We apologize for any inconvenience you experienced at our hotel. However, when booking through a third-party site, please know that reservations are subject to change based on availability, and our team will do its best to accommodate you. Nevertheless, it was a pleasure having you as our guest. We hope to see you the next time you are in the area for a more exceptional experience.

8/10 Good

Maria

Stayed 2 nights in Mar 2024

8/10 Good

Jasvir

Travelled with family
Liked: Amenities, property conditions & facilities
It’s a good place to stay close by Disneyland.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Jasvir,Thank you for staying with us and taking a moment to let us know about your experience. We are glad you enjoyed your time and that Hotel Lulu, BW Premier Collection's convenient location near Disneyland, was ideal for you. We greatly appreciate your feedback, and we hope you will visit us the next time you visit Anaheim.

10/10 Excellent

idalis, usa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk very nice and accommodating
Stayed 3 nights in Mar 2024
Response from S on Mar 31, 2024
Thank you

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Disneyland, Starbucks, Mortons, and an IHOP. Has a pool and a gym but if you’re going there to go to Disneyland, you’re probably not going to have time. The breakfast in the hotel restaurant was amazing.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Mike,Thank you for being our guest and for sharing such a lovely five-star review. We know there's no better way to start a busy day than with our delicious breakfast, so we are delighted you were impressed. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection, for many more memorable visits.

10/10 Excellent

Charlee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, great food, close to Disneyland, clean, could’ve used a hot tub
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Charlee,We're grateful for your feedback! It's wonderful that you found our team amazing and enjoyed the delicious cuisine during your stay. We're also pleased our location helped make your stay magical. Your suggestion about a hot tub is appreciated as we continuously strive to enhance our amenities. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection, for another fantastic visit!

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our one night there was comfortable and I was happy with our room
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Valerie,Thank you for your choosing Hotel Lulu, BW Premier Collection! We're glad you had a comfortable visit, and we would be delighted to have you stay with us again next time you're in the area.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was amazing and walking distance from Disneyland ! Also the staff was super friendly and I will definitely be back 😃
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Daniel,It was such a pleasure to welcome you to Hotel Lulu, BW Premier Collection! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. Additionally, our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your glowing review, and we look forward to your return!

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly service.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Nancy,Thank you so much for staying with us at Hotel Lulu, BW Premier Collection. We aim to provide every guest with pristine accommodations, so we're thrilled this was the case for you. It's also great to read our friendly team was a highlight of your visit. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Most friendly and accomodatinf staff.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Jasmine,Thank you for your generous review! It was a delight to welcome you to Hotel Lulu, BW Premier Collection, and we are thrilled you were impressed with us. Our team takes great pride in making sure our guests have a memorable stay, so they will be honored to read your kind comments. We look forward to welcoming you back for another five-star experience.

10/10 Excellent

Darlene

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely comfortable stay!
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Darlene,We're so happy to know that you had a comfortable stay overall! Thank you so much for the perfect rating, and we hope to welcome you back to Hotel Lulu, BW Premier Collection soon.

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Brig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally friendly staff. Had a room ready and available for early checkin along with a welcome cocktails. Close to walking distance to Disney and Convention Centre, 10/10 recommend.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Brig,Thank you so much for sharing your five-star experience! We are thrilled to hear that you enjoyed our convenient location and exceptional staff and that you appreciated the special added touches for our guests. Your recommendation means so much to us and we look forward to welcoming you back to Hotel Lulu, BW Premier Collection in the future.

8/10 Good

Mariah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Lulu was great! The perfect walkable distance to both Disneyland and DCA (around ~10-12 mins to the gates). Our room was very comfortable, clean, and quiet. I'd definitely stay here again while visiting the parks. The only mishap was that we stayed two nights and called down to request housekeeping/turndown service after the first night (which I guess you have to request now?), and when we returned after our first night no one had come and provided the service, which was a bummer.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Mariah,Thank you for taking a moment to review your recent experience! We're delighted our fabulous location suited your needs well, and we appreciate you mentioning our impeccable accommodations and peaceful atmosphere. That said, we'll be sure to share your feedback with our team to ensure our high standards of hospitality are being met. It was a pleasure having you here, and we hope to welcome you back soon.