Suite, 1 King Bed with Sofa bed, Non Smoking

Reviews of Quality Inn & Suites Lafayette I-65

2.5 out of 5
Quality Inn & Suites Lafayette I-65
4221 State Rd 26 East, Lafayette, IN

Reviews

7.6

Good

Rating 10 - Excellent. 307 out of 929 reviews" "
Rating 8 - Good. 320 out of 929 reviews" "
Rating 6 - Okay. 160 out of 929 reviews" "
Rating 4 - Poor. 81 out of 929 reviews" "
Rating 2 - Terrible. 61 out of 929 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff went above and beyond to be helpful with questions we had about town
Stayed 3 nights in Mar 2024
Response from AGM on Mar 25, 2024
Thank you so much! We're grateful to have you as our guest. We hope to see you again. Have a nice day.

10/10 Excellent

Ashmita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was nice
Stayed 1 night in Mar 2024
Response from AGM on Mar 24, 2024
Thank You so much! We're grateful to have you as our guest. We hope to see you again. Have a nice day.

10/10 Excellent

Janet, Apex

Travelled with pets
Staff were friendly and professional.
Stayed 1 night in Mar 2024
Response from AGM on Mar 24, 2024
Thank You so much! We're grateful to have you as our guest. We hope to see your again. Have a nice day

6/10 Okay

Stephanie Marie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stains on bedsheets
Stayed 1 night in Mar 2024
Response from AGM on Mar 24, 2024
Thanks for sharing your feedback. We're sorry your experience didn't match your expectations and we'll do better in the future

6/10 Okay

Sumana

Don't want to disclose
Stayed 7 nights in Mar 2024
Response from AGM on Mar 16, 2024
We're sorry that your experience did not match your expectation.

2/10 Terrible

Tom

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, found hairs in the bed and had to strip the sheets and get new ones from housekeepers
Stayed 2 nights in Mar 2024
Response from Agm on Mar 13, 2024
Thanks for sharing your feedback. We're sorry your experience didn't match you expectations and we'll o better in the future.

2/10 Terrible

Nandish

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was good and the young lady was kind. However the card did not work on 2nd day so went down to the front office. The lady with colored hair was on the phone speaker and renewed my card without looking at me or checking anything. Very dirty room and especially bathroom. This is the first property where the coffee machine and others is in the bathroom. Horrible shower. There is no lift inspection certificate displayed.
Stayed 2 nights in Mar 2024
Response from AGM on Mar 10, 2024
Thank you for your review. I'm sorry to hear you had frustrating experience, but I really appreciate you bringing this issue to my attention.

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet but not being able to use tub was disappointment and extreme weed smell through out hotel 😞 Staff was very friendly but would not stay again due to tub and drug smell 😞
Stayed 2 nights in Mar 2024
Response from AGM on Mar 8, 2024
Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better.

6/10 Okay

Garth

Business traveller
Ok
Stayed 1 night in Mar 2024
Response from AGM on Mar 8, 2024
Thanks for taking the time to write this review: it means a lot to us.

8/10 Good

Ron

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning staff was very nice and did a great job. The breakfast was good, we stayed for a few days in a row and it would be nice if the hot breakfast was changed up from day to day. Other than that, nice place to stay.
Stayed 3 nights in Mar 2024
Response from AGM on Mar 8, 2024
Thank you for bringing this to our attention. We'll strive to do better.

2/10 Terrible

Dan

I was not able to stay the night as had to take my car to the garage to check out a potential problem.
Stayed 1 night in Feb 2024
Response from AGM on Mar 6, 2024
We apologize that our service did not satisfy your expectations.

10/10 Excellent

Kewen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AGM on Mar 6, 2024
Thank you so much! We're grateful to have you as our guest.

6/10 Okay

Dawn

Liked: Staff & service
Disliked: Cleanliness
It was not very clean The linens were stained We found a piece of small dog excrement on the floor when we arrived
Stayed 1 night in Mar 2024
Response from Management on Mar 4, 2024
Sorry we did not meet your expectation. Thank You for letting us know what your experience was. We will let management know.

8/10 Good

Vijay

Travelled with family
Liked: Cleanliness, property conditions & facilities
Neat and clean
Stayed 1 night in Feb 2024
Response from AGM on Feb 27, 2024
Thank you for taking time to fill out a review. We appreciate it. Hope to see you soon

8/10 Good

Carlos

Stayed 1 night in Feb 2024
Response from AGM on Mar 24, 2024
Thank You so much! We're grateful to have you as our guest. We hope to see your again. Have a nice day

4/10 Poor

Jill

Travelled with family
Disliked: Amenities, property conditions & facilities
Construction on main floor, so no breakfast, just bad first impression, old building.
Stayed 2 nights in Feb 2024
Response from AGM on Feb 19, 2024
We're so sorry that your experience did not match your expectations.

10/10 Excellent

Jonathan L

Liked: Cleanliness, staff & service, property conditions & facilities
Great motel. Friendly service. They were renovating so a little inconvenient at times but overall stay was great!
Stayed 5 nights in Feb 2024
Response from AGM on Feb 17, 2024
Thank you so much! We're grateful to have you as our guest. Hope to see you soon.

10/10 Excellent

Nehaben

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice stay.
Stayed 4 nights in Feb 2024
Response from Agm on Feb 17, 2024
Thank You so much! We're grateful to have you as our guest. We hope to see you soon.

6/10 Okay

Melissa

Business traveller
Liked: Cleanliness, staff & service, amenities
Very clean and friendly staff. Unfortunately the heater didn’t work properly in my room, it wouldn’t shut off, so it was either way to warm or too cold!
Stayed 4 nights in Jan 2024
Response from MGR on Jan 23, 2024
Thank You for letting us know about this. Your feedback helps us do better. We are looking into this issue and Hope to resolve it promptly and accurately.

10/10 Excellent

Deborah

Stayed 1 night in Jan 2024
Response from MGR on Jan 16, 2024
Thank You so much for your positive feedback!

10/10 Excellent

Dion

Stayed 3 nights in Jan 2024
Response from MGR on Jan 16, 2024
Thank you so much for your positive feedback!

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AGM on Jan 11, 2024
Thank you so much! We're grateful to have you as our guest

10/10 Excellent

Verified traveller

There was confusion about the address. Our GPS took us to the wrong address because the address states State Road which took us to the wrong address. It should have given Second Street instead of State Road. This should be changed on your website
Stayed 1 night in Dec 2023
Response from AGM on Dec 28, 2023
Thank you so much for your positive feeback!GPS I will look into that.

2/10 Terrible

Michael

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from AGM on Dec 28, 2023
We apologize that our service did not satisfy your expectations.

4/10 Poor

Michael

Travelled with family
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from MGR on Dec 26, 2023
We apologize that our service did not satisfy your expectations.

10/10 Excellent

Joann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MGR on Dec 26, 2023
Thank you so much for your positive feedback.

8/10 Good

Maria

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dated, run down, yet clean - which is really the most important thing
Stayed 1 night in Dec 2023
Response from MGR on Dec 26, 2023
Thanks for taking the time to write this review: it means a lot to us.

6/10 Okay

Marcella

Stayed 1 night in Dec 2023
Response from AGM on Jan 11, 2024
We're so sorry that your experience did not match your expectations.

10/10 Excellent

Ernest

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Stayed 1 night in Dec 2023
Response from MGR on Dec 26, 2023
Thank you so much for your positive feedback!

10/10 Excellent

James, Munster

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from mgr on Dec 6, 2023
Thank You so much for your positive feedback! We're glad to have you as our guest and to see that you enjoyed your stay.

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from mgr on Dec 5, 2023
Thank you so much! We're grateful to have you as our guest. We hope to see you again. Have a nice day.

10/10 Excellent

James, Munster

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Nice fitness facility. Comfortable bed. Clean hotel. Friendly staff.
Stayed 2 nights in Nov 2023
Response from mgr on Dec 5, 2023
Thank you so much! We're grateful to have you as our guest. We hope to see you again. Have a nice day.

10/10 Excellent

Rhonda

Stayed 2 nights in Nov 2023
Response from mgr on Dec 5, 2023
Thank you so much! We're grateful to have you as our guest. We hope to see you again. Have a nice day.

8/10 Good

Roosevelt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice stay
Stayed 2 nights in Nov 2023
Response from jh on Nov 28, 2023
Thank You so much for your positive feedback!

6/10 Okay

charlene

Travelled with partner
Liked: Staff & service, amenities
The building is much need of maintenance. Key pad in elevator is tapped over with very old looking sign don't use. Elevator made horrendous noises when using. Hallway out side of room smelled bad. The bathroom needs a good thorough cleaning especially behind door. Front desk workers were very friendly and helpful.
Stayed 1 night in Nov 2023
Response from jh on Nov 28, 2023
Thank you for your review. I'm sorry to hear you had a frustration experience, but I really appreciate you bringing this issue to my attention

8/10 Good

Denis

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from jh on Nov 28, 2023
Thank you so much for your positive feedback!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean place
Stayed 1 night in Nov 2023
Response from jh on Nov 27, 2023
Thanks for taking the time to write this review; it means a lot to us. Hope to see again.

10/10 Excellent

Enoc

Liked: Staff & service, property conditions & facilities
Convinced
Stayed 1 night in Nov 2023
Response from jh on Nov 27, 2023
Thanks for taking the time to write this review; it means a lot to us. Hope to see again.

8/10 Good

Brandi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise, surprise, surprise.
Surprisingly great stay. We booked and got a steal of a deal. We did not have high expectations however this far exceeded those. Friendly staff, quiet rooms, large, clean, nice breakfast…would stay again.
Stayed 1 night in Nov 2023
Response from jh on Nov 21, 2023
Thank You so much for your positive feedback! We're glad to have you as our guest and to see that your enjoyed your stay. We look forward to seeing your again.

10/10 Excellent

Zachary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from jh on Nov 21, 2023
Thank You so much! We're grateful to have you as our guest. We hope to see you again. Have a nice day.

8/10 Good

Verified traveller

Business traveller
It was a nice hotel, though a little worn and dirty. It was a good experience
Stayed 3 nights in Nov 2023
Response from jh on Nov 20, 2023
Thank You so much! We're grateful to have you as our guest.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😊
Stayed 1 night in Nov 2023
Response from jh on Nov 20, 2023
Thank You so much! We're grateful to have you as our guest.

4/10 Poor

Gretchen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very dirty, and there was no way I was going to take a shower with all the mold and grime. There were distinct fingerprints left on the sink faucet, and the toiletries were all half-used. The pillows were tiny, lumpy, and actually *musty* - they smelled like someone's dirty scalp, and the odor alone kept me awake. So nasty. The weird little coverlet thing crinkled - was it made of vinyl? Dunno. I had booked two nights but chose to drive all night to get home rather than stay for the second night, even though I couldn't get a refund. This place is run down and completely unappealing. I can't believe they charged $62/night. If I had it to do over, I swear I'd have just slept in my car somewhere. I gave it two stars because at least I didn't see any bugs. That's the best thing I can say.
Response from jh on Nov 20, 2023
Thank you for review. I'm sorry to hear your a frustration experience, but I really appreciate you bringing this issue to my attention.

4/10 Poor

Alex

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty. Will Never stay here again
I have stayed at other Quality Inn hotels in the past, and I have been pleased with what I get for the price paid. Here, I was very disappointed. The room felt dirty and there were stains on the wall that looked like dried blood. The sheets on the bed had stains in them and the refrigerator made a constant clicking noise (I had to unplug it, so I could sleep)
Stayed 1 night in Nov 2023
Response from General Manager on Nov 16, 2023
Dear Alex,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excellent

Ujjwal

Stayed 1 night in Nov 2023
Response from mgr on Dec 5, 2023
Thank you so much! We're grateful to have you as our guest. We hope to see you again. Have a nice day.

6/10 Okay

Cully

Business traveller
Liked: Cleanliness, room comfort
Set up , had to go outside to go to breakfast and fitness and walk back outside again.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 16, 2023
Dear Cully,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

2/10 Terrible

Hassan

Travelled with partner
It was too noisy and couldn't sleep. worst night in my life
Stayed 1 night in Nov 2023
Response from General Manager on Nov 16, 2023
Dear Hassan,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities
Lobby smelled of weed with "guests" hanging out of their room in the hall on first floor. Shower faucet handle was broken completely off and couldn't shower. Was an expensive stay for a well below condition.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 16, 2023
Dear James,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excellent

Chris

Stayed 1 night in Nov 2023
Response from jh on Nov 27, 2023
Thanks for taking the time to write this review; it means a lot to us. Hope to see again.

8/10 Good

Mario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay but definitely needs repairs
Bathroom definitely needs repairs ceiling paint is all cracked and parts missing air conditioner makes to much noise
Stayed 2 nights in Oct 2023
Response from jh on Oct 30, 2023
Thank you for your review. Im sorry to hear your had a frustration experience, but I really appreciate you bringing this issue to my attention. Have a nice day