Suite, Multiple Beds, Accessible, Non Smoking

Reviews of Comfort Suites Near City of Industry - Los Angeles

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 384 out of 723 reviews" "
Rating 8 - Good. 220 out of 723 reviews" "
Rating 6 - Okay. 68 out of 723 reviews" "
Rating 4 - Poor. 32 out of 723 reviews" "
Rating 2 - Terrible. 19 out of 723 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Naomi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the convenience of walking to surrouding establishments. Original In-N-Out down the street, who can complain.
Stayed 2 nights in Mar 2024
Response from maria on Mar 25, 2024
Dear Naomi,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

6/10 Okay

David

I like the service at 24 hr but I tough breakfast was better at this hotels since I been at other locations same brand but little better of everything but no complaints thanks
Stayed 3 nights in Mar 2024
Response from Maria on Mar 19, 2024
DearDavid,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

6/10 Okay

Selvin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Sofa beds are run down
Stayed 3 nights in Mar 2024
Response from Maria on Mar 19, 2024
Dear Selvin,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Ismael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and relaxing place
Stayed 1 night in Feb 2024
Response from Maria on Mar 7, 2024
Dear Ismael,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept and staff was very friendly.
Stayed 1 night in Feb 2024
Response from Maria on Mar 7, 2024
Dear Veronica,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

CESAR

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice place
Stayed 3 nights in Feb 2024
Response from Maria on Mar 7, 2024
Dear CesarThank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Juan Carlos

Stayed 1 night in Feb 2024
Response from Maria on Mar 7, 2024
Dear Juan,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Maria on Jan 24, 2024
Dear Jose,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, safe, quiet with easy parking.
Stayed 1 night in Jan 2024
Response from Maria on Jan 10, 2024
Dear Paul,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

6/10 Okay

Jesus, San Francisco

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Maria on Jan 10, 2024
Dear Jesus,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
A family staying there as well was very loud. It woke us up several times. They were speaking in a different language (not English and not Spanish) so we couldn't tell if it really was an argument going. We were not sure where it was coming from either.
Stayed 2 nights in Dec 2023
Response from Maria on Dec 27, 2023
Dear Jasmin,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely.

10/10 Excellent

Francesca

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Convince
Stayed 2 nights in Dec 2023
Response from Maria on Jan 24, 2024
Dear Francesca,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Jimmy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location
Stayed 2 nights in Dec 2023
Response from Maria on Dec 25, 2023
Dear Jimmy,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

8/10 Good

Emmanuel

Business traveller
Liked: Amenities
There is a certain smell in the lobby and the walkway. Staff are friendly. Bed & pillows are cozy.
Stayed 1 night in Dec 2023
Response from Maria on Dec 25, 2023
Dear Emmanuel,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

8/10 Good

Arlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Maria on Dec 25, 2023
Dear Arlene,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfortable and rooms didn’t have any bad smell. Would definitely recommend staying here and breakfast was good.
Stayed 1 night in Dec 2023
Response from Maria on Dec 25, 2023
Dear Ruby,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, breakfast was good. Bed was nice and comfy
Stayed 1 night in Nov 2023
Response from Maria on Dec 4, 2023
Dear Enrique, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 8.6
I stayed here 1 night with my duaghter, niece & mom. Checking in was easy although not the friendliest host. When we walked into our room, it was nice to see how big & spacious the room was. Put our stuff down & my daughter went in the bathroom to was her face & yelled out, "yuk the face towels are dirty, they have makeup all over them." I looked around & found someones old socks, micro was not cleaned & sofa bed mattress was dirty. We would have packed up & looked for another hotel, but we were all tired from a family viewing & had to be up early the next morning. But I did go to Target to buy towels & blankets to feel more comfortable with our own stuff. The ac & heater was load and keep in mind that if you're a light sleeper half the rooms face a busy street. The room/hotel definitely need a lot of upgrades.
Stayed 1 night in Nov 2023
Response from Maria on Dec 4, 2023
Dear Guests,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely.

6/10 Okay

Jasmin

Disliked: Property conditions & facilities
It needs new AC unit and basic upgrades all around. Also better customer service at check in who can speak clearly and not mumble.
Stayed 1 night in Nov 2023
Response from Maria on Dec 4, 2023
Dear Jasmin,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely.

10/10 Excellent

CESAR

Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff
Stayed 4 nights in Nov 2023
Response from Maria on Nov 12, 2023
Dear Cesar,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Soledad

Stayed 1 night in Oct 2023
Response from Maria on Nov 2, 2023
Dear Soledad,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

8/10 Good

Colin

Travelled with partner
Fast check in
Stayed 1 night in Oct 2023
Response from Mari on Oct 17, 2023
Dear Colin,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Mari on Oct 17, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Maria on Oct 4, 2023
Dear Guests,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Sep 2023
Response from Maria on Oct 4, 2023
Dear Jorge,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

oscar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person down in the lobby there really nices and helpful
Stayed 2 nights in Sep 2023
Response from Maria on Sep 25, 2023
Dear Oscar,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Maria on Sep 25, 2023
Dear Maria,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Easter

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was beautiful and staff Jennifer was kind and very helpful. I willr recommend to friends n family
Stayed 2 nights in Sep 2023
Response from Maria on Sep 25, 2023
Dear Easter,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Linda

Stayed 1 night in Sep 2023
Response from Maria on Oct 25, 2023
Dear Linda,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Easter

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean floors and great customer front desk service. Smooth check in. Clean rooms
Stayed 1 night in Sep 2023
Response from Maria on Sep 12, 2023
Dear Easter,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

8/10 Good

Tinh

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Maria on Sep 12, 2023
Dear Tinh,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

8/10 Good

Jesse

Travelled with group
Liked: Staff & service, room comfort
Stayed 4 nights in Aug 2023
Response from Maria on Sep 2, 2023
Dear Jesse,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from Home!
Always friendly. We’ve stayed here at least once a year for the past decade. A lot of people we know are gone but one thing is still the same. Everyone is friendly!!
Stayed 4 nights in Aug 2023
Response from Maria on Sep 2, 2023
Dear Jennifer,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

8/10 Good

OLUBUNMI

Liked: Cleanliness, staff & service, room comfort
Comfortable Stay
Hotel lobby was being renovated. The building is dated and needs a lot of repairs. The hallways were very warm and the elevator always jerked when arriving 2nd floor. The breakfast was quite good but a guest had a bulldog that was aggressive inside the elevator and had to be visibly restrained. Room cleanliness was very good and the beddings were very comfortable. The bathroom drainage was terrible and so slow draining. The vent and the toilet seat shook at times. Pricing was very good and the hotel is very close to food options within a 1 mile range. Staff were extremely friendly. Looking forward to return when the repairs are completed.
Stayed 3 nights in Aug 2023
Response from Maria on Aug 28, 2023
Dear Olubunmi,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 Terrible

Jackie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was originally scheduled to stay at this property for the entirety of my trip. However, upon receiving our room it was not what I was expecting at all. The pictures look really nice and the reviews were great. When we entered our room we were greeted with many unpleasant smells. The room smelled like there had been water spilled on the carpet and moldy smell. There was also a very strong smell of marijuana. The walls in the room had liquid splattered on them. The refrigerator leaked water and there was a wet spot in the carpet. We were travelling with two small children and I did not feel comfortable at all having my children in a room that filthy and smelly. Since it was late and were tired from our flights we spoke to the concierge and he was very nice and attentive and did offer us another room straight across from the one we got. That room definitely smelled better but it still was not clean. As I walked in I noticed there was plastic tags on the floor and crumb trash on the floor. The bathroom looked like it had been wiped down but the countertop was sticky. Mind you, this room had just been "cleaned". I apologized to the gentleman helping me and told him we could not stay there. He helped me check out the following morning and we looked somewhere else to stay. I do understand the hotel is undergoing remodeling and maybe other rooms in the hotel are much better kept than the one we got but that room definitely needs a lot of attention.
Stayed 4 nights in Aug 2023
Response from Maria on Aug 28, 2023
DearJacky,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Maria on Aug 22, 2023
Dear Guests,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Maria on Aug 22, 2023
Dear Ron,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

8/10 Good

Paul

Stayed 4 nights in Aug 2023
Response from Maria on Sep 4, 2023
Dear Paul,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

6/10 Okay

Sonia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Maria on Aug 22, 2023
Dear Sonia,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely.

10/10 Excellent

marcus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfortable. Good place for a family of 5. Great service. Breakfast was great.
Stayed 3 nights in Aug 2023
Response from Maria on Aug 12, 2023
Dear Marcus,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

8/10 Good

Cynthia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Carpet was not clean, dust bugs whatever was making my legs itchy
Stayed 2 nights in Aug 2023
Response from Maria on Aug 11, 2023
DearCynthia,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Camee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Maria on Aug 11, 2023
DearCamee,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Soon Hye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly!
Stayed 1 night in Aug 2023
Response from Maria on Aug 12, 2023
Dear Soon,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

6/10 Okay

Fernando

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Urgent upgrades
The are old.needs urgently upgrades carpets are super dirty alot stains smell cigarette i glad I'm only stays for 1 night
Stayed 1 night in Jul 2023
Response from Maria on Aug 2, 2023
Dear Fernando,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely.

2/10 Terrible

Sawarn

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Maria on Jul 31, 2023
Dear Sawarn,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely.

8/10 Good

Rene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Breakfast is great. Room was clean enough.
Stayed 3 nights in Jul 2023
Response from Maria on Jul 31, 2023
Dear Rocio,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from Maria on Jul 17, 2023
Dear Rocio,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 Excellent

annie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay.. clean room and good size .. nice and quiet.. bedding is excellent! Breakfast was the best ! Friendly people.. great stay
Stayed 3 nights in Jul 2023
Response from Maria on Jul 17, 2023
Dear Annie,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

6/10 Okay

Steven

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Somewhat disappointing for this hotel !😋🙁
Room was fine. Bathroom door did not close due to poor adjustment that was a long time problem evident by the door jamb damage. My wife found a toe nail clipping in our bed that was not ours.
Stayed 1 night in Jul 2023
Response from Maria on Jul 11, 2023
Dear Steven,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely.

10/10 Excellent

Angel

Stayed 2 nights in Jun 2023
Response from Maria on Jul 26, 2023
Dear Angel,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,