Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, in-room safe

Reviews of Hotel Indigo La Paz Puerta Cortes, an IHG Hotel

4 out of 5
Hotel Indigo La Paz Puerta Cortes, an IHG Hotel
Carretera a Pichilingue Km 7.5, La Paz, BCS

Reviews

8.8

Excellent

Rating 10 - Excellent. 553 out of 917 reviews" "
Rating 8 - Good. 224 out of 917 reviews" "
Rating 6 - Okay. 80 out of 917 reviews" "
Rating 4 - Poor. 39 out of 917 reviews" "
Rating 2 - Terrible. 21 out of 917 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. Accommodations were excellent. We will definitely return next year.
Stayed 2 nights in Mar 2024

8/10 Good

Dave, Spokane Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Tolan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love that the resort is so close to all the most beautiful beaches! Balandra beach was breathtakingly beautiful. Pichilingue beach was so relaxing. We found our home away from home! Lastly, the staff at the resort was top notch, from the receptionist to all the restaurant staff to the cleaning crew. Thank you for taking great care of us!
Stayed 7 nights in Dec 2023

10/10 Excellent

Jill

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean. Staff were awesome. Very accommodating and helpful. Food and drinks were good. Would stay here again for sure.
Stayed 3 nights in May 2023
Response from Ramón Ascencio, General Manager on Jul 13, 2023
Dear Jill, allow me to thank you for taking your time to share your review, especially for your kind comments about the great service provided by our staff.We truly look forward to having you back soon.Warm Greetings,

10/10 Excellent

KAREN, North Vancouver

Stayed 1 night in Apr 2023
Response from Ramón Ascencio, Gerente General on May 30, 2023
Gracias por compartirnos su review acerca de su reciente estancia en Costabaja Resort & Spa. Fue un verdadero placer recibirles. Estamos a sus órdenes

10/10 Excellent

RICARDO BARROSO

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
beautiful location and amazing staff, but property needs remodeling its very dated and needs maintenance and upkeep.
Stayed 5 nights in Apr 2023
Response from Ramón Ascencio, General Manager on May 11, 2023
Thank you so much for sharing your comments on your recent stay at CostaBaja Resort. I am happy to read that your overall experience was enjoyable. Thank you as well for sharing your suggestions, we actually are in a full remodeling process. We hope to see you again in the near future.

2/10 Terrible

Jeffrey

Stayed 1 night in Mar 2023

8/10 Good

IVAN

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
SERVICIO A CUARTO NO TRAEN PLATOS PARA COMER
Stayed 3 nights in Feb 2023

8/10 Good

Rosemarie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool, walks and hikes close by great restaurants walkable and Martin who worked the pool food and bar services. Older man working so hard always had a smile loved his job
Stayed 4 nights in Feb 2023
Response from Ramón Ascencio, General Manager on Mar 24, 2023
Dear Rosemarie, thank you very much for sharing your kind comments regarding your recent experience at CostaBaja Resort & Spa. It will be our pleasure to welcome you back soon.

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Ramón Ascencio, Gerente General on Mar 24, 2023
Estimado Michael, muchas gracias por su reciente visita a CostaBaja Resort & Spa. Estamos encantados de haberlos recibido. Quedamos a sus órdenes.

8/10 Good

Gabriela

Stayed 3 nights in Feb 2023
Response from Ramón Ascencio, Gerente General on Mar 24, 2023
Estimada huésped, agradecemos su preferencia. Fue un verdadero placer tenerlos con nosotros. Estamos a sus órdenes.

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Ramón Ascencio, Gerente General on Mar 24, 2023
Muchas gracias por hospedarse en CostaBaja Resort & Spa. Será un verdadero placer recibirles nuevamente. Estamos a sus órdenes. Saludos cordiales

10/10 Excellent

Ray A

10/10 Excellent

Dana

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,clean,clean and friendly staff. Room was recently remodeled and looked great.
Response from Ramon Ascencio, General Manager on Dec 28, 2022
Thank you so much for sharing your comments on your recent stay at CostaBaja Resort. I am happy to read that your overall experience was enjoyable, highlighted by the service provided by our staff. We hope to see you again in the near future. Sincerely,

10/10 Excellent

Mario

Stayed 1 night in Dec 2022
Response from Ramón Ascencio, Gerente General on Dec 28, 2022
Estamos muy agradecidos con su preferencia y visita. Es un placer saber que su experiencia con nosotros fue la deseada. Esperamos saber pronto de usted. Saludos cordiales

8/10 Good

Martin, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful indeed. Great view of marina and beach access. Too far from el Malecon, which is where the shopping, dining, bars are.
Stayed 3 nights in Oct 2022
Response from Ramón Ascencio, General Manager on Nov 8, 2022
Thank you so much for sharing your comments on your recent stay at CostaBaja Resort. I am happy to read that your overall experience was enjoyable. Thank you as well for sharing your suggestions we will be sure to take them into account in order to maintain our guests completely satisfied every time they decide to visit. We hope to see you again in the near future. Sincerely,

6/10 Okay

ALEJANDRO

Liked: Cleanliness
Stayed 3 nights in Oct 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Resort was great! Service was amazing, great views. Easy ride to town for restaurants etc.. Can't wait to go back and play the golf course.
Stayed 5 nights in Sep 2022
Response from Ramón Ascencio, General Manager on Sep 15, 2022
Dear William! Thank you so much for such a nice review about CostaBaja Resort and for choosing our hotel to spend your recent beach vacation into this beautiful spot in Mexico. We look forward to welcoming you again soon

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Ramón Ascencio, General Manager on Sep 2, 2022
Thank you very much for taking the time to share your review about your experience at CostaBaja Resort. We do hope to have the privilege to host you once again in the near future, Sincerely,

10/10 Excellent

Cesar, SCOTTSDALE

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and attention to four-legged customers. Super pet-friendly. The property condition is A . Staff very friendly.
Stayed 3 nights in Aug 2022
Response from Ramón Ascencio, General Manager on Sep 2, 2022
Dear guest, I am happy to read that your overall experience was enjoyable. It is wonderful to read that we managed to exceed the expectations you arrived with. We hope to see you again in the near future.

10/10 Excellent

Anabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room. Beach is at walking distance.
Stayed 2 nights in Aug 2022
Response from Ramón Ascencio, General Manager on Sep 2, 2022
Thank you for sharing such wonderful comments about your stay at CostaBaja Resort. I am happy to read that your experience was more than enjoyable. Rest assured that I will be sharing your comments with our staff. We hope to have you back soon

8/10 Good

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the staff was great. The bedd was too hard and the pillows too soft for my, woke up everyday w a sore neck and stiff back. Also the pool was unusually warm. Not uncomfortable, but noticeable. Still loved the resort and I would stay there again.
Stayed 5 nights in Aug 2022
Response from Ramón Ascencio, General Manager on Sep 2, 2022
Thank you for having chosen CostaBaja Resort & Spa and for taking the time to share this review with us. I deeply regret that we were not able to meet your expectations, since one of our main objectives is the satisfaction of our guests. I do want to ensure you that all your comments were followed up and we are working hard in order to avoid any lowering of our standards or inconveniences for our guests in the future. I remain at your service if there is ever anything I can do for you in the future.

10/10 Excellent

Joe, Coto de Caza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, updated rooms, helpful staff, good food
Stayed 3 nights in Aug 2022
Response from Ramón Ascencio, General Manager on Sep 2, 2022
Dear Joe, I am happy to read that your experience was more than enjoyable, highlighted by the service that we take such pride on. We hope to have you back soon.

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful resort!!
Stayed 4 nights in Jul 2022
Response from Ramón Ascencio, General Manager on Aug 19, 2022
We truly appreciate all the positive remarks about our resort, it’s very motivating to see our hard work reflected in your comments. We will be looking forward to your next visit.

10/10 Excellent

Natalie M.

Stayed 3 nights in Aug 2022

8/10 Good

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place, beautiful views
Stayed 3 nights in Jul 2022
Response from Ramón Ascencio, General Manager on Aug 19, 2022
We are completely honored to know that your visit was more than enjoyable and lived up to your expectations.We will be looking forward to your next visit.

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Realty nice staff and everything was really clean.
Stayed 4 nights in Sep 2021
Response from Ramón Ascencio, General Manager on Jul 26, 2022
Dear guest, I am delighted to read your kind words about the great service provided by our staff. We do hope to have the privilege to host you once again in the near future, Sincerely,

10/10 Excellent

ERIKA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We're planning to go back as soon as possible. Amazing experience, great restaurants and nice staff
Stayed 4 nights in Jul 2022
Response from Ramón Ascencio, General Manager on Jul 26, 2022
Thank you for sharing your kind comments with us and for mentioning the elements that made your trip more comfortable such as the beautiful facilities and the great service. We are looking forward to welcoming you back and make every effort to exceed your expectations. Warm Greetings,

10/10 Excellent

FEDERICO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in heaven
We love La Paz and the harbor area. This hotel has a nice location within minutes from Malecon and some of the best beaches in Baja. It is also in the Goff/ Harbor area and has really nice amenities. I enjoyed having drinks at the pool and Martin and the other bar tender were great. Hope to be back very soon.
Stayed 3 nights in Jun 2022
Response from Ramón Ascencio, General Manager on Jul 26, 2022
Thank you for sharing such wonderful comments about your stay at CostaBaja Resort. I am happy to read that your experience was more than enjoyable, higlighted by the service that we take such pride on. Rest assured that I will be sharing your comments with all the staff involved, I am sure they will find them very motivating and reassuring. We hope to have you back soon, Regards,

10/10 Excellent

Ricardo

Stayed 2 nights in Jul 2022
Response from Ramón Ascencio, Gerente General on Jul 26, 2022
Estimado Ricardo, muchas gracias por compartir sus comentarios sobre su reciente estadía en CostaBaja Resort. Me complace leer que su experiencia en general fue placentera. Esperamos verle de nuevo en un futuro cercano. Atentamente,

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

Stephanie

Stayed 4 nights in Jun 2022

6/10 Okay

Gilberto

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
House keeping and front desk staff provided good service as the attendants. Restaurant had bad service in the morning even with the limited guest present. No bar is open late and they wont allow outside drinks or food by pool area even though you cannot get any of these items since they close early. Any outside beverages or food will have to be eaten in your room.
Stayed 4 nights in Jun 2022
Response from Ramón Ascencio, General Manager on Jul 26, 2022
Thank you very much for taking the time to share with all of us this review, your feedback is very important to us and it is my regret that we were not able to meet your expectations on this occasion. Although many travelers find CostaBaja Resort to be a great place for a relaxing getaway, with excellent food options and outstanding service, I do understand that the concept of our hotel does not suit your kind of lifestyle. Once again please do accept my apologies and do not hesitate to contact me with any further comments regarding your experience with us.

10/10 Excellent

Nikita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Excellent resort with great service. Beautiful Beach is right in front of the resort. Basically empty.
Stayed 3 nights in Jun 2022

10/10 Excellent

Reza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were GREAT. Extremely friendly, accommodating and informative. We were treated well by everyone: the concierge, the management and even the restaurant staff. Great resort. Great value. Highly recommended. We'll be back for sure.
Stayed 1 night in Jun 2022

6/10 Okay

Alexa

Liked: Cleanliness
I do not consider this to be a 5 star hotel at all. For the price you pay for a room with a “sea view”, it was very disappointing. I stayed an extra night but decided to change to a cheaper room, it was completely the same just the “view” was different. The room was very simple. I would consider this hotel 3.5 maybe 4.0. Definitely NOT 5 stars.
Stayed 4 nights in Jun 2022

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxing time.
had a relaxing time, friendly folks that works there. thanks to Martin and Fran at the pool bar great service and good people.
Stayed 8 nights in Jun 2022

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly friendly and helpful! The spa was divine and a must-do for pure relaxation. We thoroughly enjoyed the quiet pool (Tues-Friday) and the walkability to the marina and its restaurants. We wish there would have been lounge chairs/umbrellas more conveniently located to enjoy the beautiful, secluded, pristine beach though.
Stayed 5 nights in May 2022
Response from Ramón Ascencio, General Manager on May 17, 2022
Thank you for taking the time to provide such a detailed and flattering review of your recent stay at CostaBaja Resort. We take pride in creating a relaxing atmosphere that will submerge our guests into tranquility and away from their daily routines. I am happy to read that your stay was enjoyable and that the staff managed to create such a positive impact on your vacation. Thank you for having chosen us as hosts. We look forward to seeing you, by the way, with the new amenities that are coming soon! Warm Greetings,

10/10 Excellent

SERGIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Ramón Ascencio, General Manager on May 17, 2022
Thank you so much for your recommendation for future travelers, we are looking forward to the opportunity to welcoming you back soon. Sincerely,

8/10 Good

Lisa Wilson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at CostaBaja Resort and we love it!! You feel very safe and secure. Surrounding marina village is wonderful with great restaurants. We needed COVID test to fly home and the staff had someone come over and due the testing with limited time and fuss!! We will defiantly return again and again!!
Stayed 3 nights in May 2022
Response from Ramón Ascencio, General Manager on May 17, 2022
Thank you for speaking so highly of our service and the quality of experience we offer to our guests. We are completely honored to receive such a positive feedback and read that your expectations were exceeded in every way. Thank you so much for your kind words and recommendations for future travelers, we are looking forward to the opportunity to welcoming you back soon. Sincerely,

6/10 Okay

Steve

Stayed 3 nights in May 2022
Response from Ramón Ascencio, General Manager on Jun 9, 2022
Thank you very much for choosing us. We would appreciate to know more about your stay experience in order to take action and make improvements. We look forward to seeing you soon.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We experienced a very safe environment, great location and service.
Stayed 3 nights in Apr 2022
Response from Ramón Ascencio, General Manager on May 17, 2022
Dear Mark, thank you for sharing such wonderful comments about your stay at Costabaja Resort. I am happy to read that your experience was more than enjoyable. We hope to have you back soon, Regards,

10/10 Excellent

Jorge Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, comfortable. I would definitely stay here again
Stayed 3 nights in Apr 2022
Response from Ramón Ascencio, General Manager on May 17, 2022
Thank you so much Jorge, for all the kind words in your review. At CostaBaja Resort, our main objective is to achieve our guests satisfaction and exceed all expectations, and it is very motivating to read that we are on the right track. We will be more than happy to have you back very soon. Sincerely,

8/10 Good

Juan

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2022

4/10 Poor

Steven

Travelled with family
Liked: Cleanliness, property conditions & facilities
For an upscale property, some aspects of the service were poor. Getting new towels each day took many phone calls. We notified them that we needed to leave a day early, and like many other reviewers refunds are impossible to get. After we tried, Expedia took a shot to no avail. Beautiful facility that is well kept but I cannot recommend it.
Stayed 8 nights in Mar 2022
Response from Ramón Ascencio, General Manager on May 17, 2022
Dear Steven, Thank you very much for taking the time to share your review. I regret that we were not able to fulfill your expectations on this occasion. Your feedback is of great importance to us and will be used to continuously improve our services in order to guarantee our guests complete satisfaction. We sincerely wish for the opportunity to host you in the future and revert this impression. Sincerely,

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful resort. Everyone who works here is so friendly and welcoming. Spa is wonderful. Pool is wonderful. Not a single complaint.
Stayed 7 nights in Apr 2022
Response from Ramón Ascencio, General Manager on Apr 19, 2022
Dear Rebecca, thank you very much for taking the time to share your recent experience with us. It is my pleasure to read that you had a wonderful time at CostaBaja Resort & Spa. We will be more than happy to welcome you back very soon!

10/10 Excellent

Shelly

Stayed 5 nights in Apr 2022