We stayed in 4 different places in Costa Rica. Amor Arenal was the BEST place by far! If we come back, this is the only place we will stay. We have never stayed at a place where customer service was at the level of this hotel. From the check in process where you relax in the reception area on comfortable couches with drinks and snacks, with a personalized orientation of the property, to the golf cart ride to your personal casita with the "wow" factor as the door is opened for you. The accommodations were exceptional, private, very quiet, gorgeous, exposed wood, very tasteful touches, spacious, clean, fully stocked complimentary mini bar, home made chocolates to enjoy, jacuzzi spa on the patio with views of the rain forest and Arenal volcano, comfortable beds, netflix, wonderful bath products. The restaurant was exceptional, food excellent including the "order off the menu" complimentary HUGE breakfast with views of the volcano. We also did the tasting menu at the hotel's Costa Rican restaurant which was so fun and delicious. We did the complimentary guided hike around the rain forest hotel grounds which was very interesting. A special shout out to special hotel employees we met: Enrique, restaurant manager, Laura, reception, Raquel, customer service, Raquel, restaurant hostess, Oscar and Wilson, golf cart drivers / bellhops, Benny, hike tour guide. We can't say enough positive things about this hotel. Everyone went above and beyond to ensure we had a pleasant stay.