Lounge

Reviews of Radisson Hotel La Crosse

3.5 out of 5
Radisson Hotel La Crosse
200 Harborview Plaza, La Crosse, WI

Reviews

8.6

Excellent

Rating 10 - Excellent. 564 out of 1014 reviews" "
Rating 8 - Good. 279 out of 1014 reviews" "
Rating 6 - Okay. 104 out of 1014 reviews" "
Rating 4 - Poor. 43 out of 1014 reviews" "
Rating 2 - Terrible. 24 out of 1014 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Gregory

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location! Friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in town visiting my son at UW-LX & for a concert so the Radisson was a perfect place to stay. The front desk, bar and restaurant staff were all very welcoming. Bed was comfortable. Hotel was very quiet at night even tho it appeared to be full.
Stayed 1 night in Mar 2024

10/10 Excellent

Elaina

Liked: Cleanliness, staff & service, property conditions & facilities
Could hear through walls
Stayed 1 night in Mar 2024
Response from Rob on Mar 21, 2024
Elaina, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay with us and look forward to seeing you again!

8/10 Good

Jane

Travelled with family
Liked: Property conditions & facilities
Proximity to LaCrosse Center
Stayed 3 nights in Mar 2024
Response from Rob on Mar 21, 2024
Jane, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay with us and look forward to seeing you again!

2/10 Terrible

Eduardo

Business traveller
Disliked: Cleanliness, property conditions & facilities
The room did not seem clean. Carpet not vacuum. Sheets did not looked changed. Will never stay at this location again. Very disappointed.
Stayed 1 night in Mar 2024
Response from Rob on Mar 21, 2024
Eduardo, Thank you for taking the time to give us feedback. I apologize for falling short of expectations. Please reach out to Rob at the front desk to discuss more and find a solution.

10/10 Excellent

Greggrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location downtown right in the heart of it all. Parking is easy and plentiful, we drive trucks and vans so this is important. Tough to beat the view of the Mississippi River. Another bonus, water pressure in shower is outstanding.
Stayed 1 night in Mar 2024
Response from Rob on Mar 21, 2024
Greggrey, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay with us and look forward to seeing you again!

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything within walking distance. River walk is gorgeous!
Stayed 2 nights in Mar 2024
Response from Rob on Mar 21, 2024
Eric, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay with us and look forward to seeing you again!

10/10 Excellent

jennifer

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice place, convenient location
Stayed 1 night in Mar 2024
Response from Rob on Mar 21, 2024
Jennifer, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay with us and look forward to seeing you again!

8/10 Good

Lynda, Woodbury

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Rob on Mar 21, 2024
Lynda, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay with us and look forward to seeing you again!

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rob on Mar 21, 2024
Katelyn, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay with us and look forward to seeing you again!

10/10 Excellent

Darren

Stayed 4 nights in Feb 2024
Response from Rob on Mar 21, 2024
Darren, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay with us and look forward to seeing you again!

8/10 Good

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over looking the river
Stayed 1 night in Feb 2024
Response from Rob on Mar 21, 2024
Elizabeth, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay with us and look forward to seeing you again!

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rob B on Mar 21, 2024
Brad, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay with us and look forward to seeing you again!

10/10 Excellent

Traci

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff
Stayed 3 nights in Feb 2024
Response from Rob on Mar 21, 2024
Traci, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay with us and look forward to seeing you again!

10/10 Excellent

Mark

Stayed 2 nights in Feb 2024
Response from Rob on Mar 21, 2024
Mark, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay with us and look forward to seeing you again!

10/10 Excellent

Dianna, Bristol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great to use the skywalk from hitel to Lacrosse center!! Comfy bed..great parking. Lotsvof great stuff to walk to! Ladies behind the desk very kind & helpful. Great stay!!
Stayed 1 night in Feb 2024
Response from Rob on Mar 21, 2024
Dianna, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay with us and look forward to seeing you again!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was extremely clean and the bed was very comfortable.
Stayed 1 night in Feb 2024
Response from Rob on Mar 21, 2024
Deborah, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay with us and look forward to seeing you again!

10/10 Excellent

Steven

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Enjoyed our stat. Close to downtown dining options and next door to the convention center.
Stayed 1 night in Feb 2024
Response from Rob on Mar 21, 2024
Steven, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Jerry

Stayed 1 night in Feb 2024
Response from Rob on Mar 21, 2024
Jerry, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay with us and look forward to seeing you again!

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rob on Mar 21, 2024
Carol, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seth, the bartender was a very nice, friendly young man.
Stayed 1 night in Feb 2024
Response from Rob on Mar 21, 2024
Diane, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is connected to the Venue which makes it very convenient.
Stayed 1 night in Jan 2024
Response from Rob on Jan 31, 2024
Jeffery, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay with us and look forward to seeing you again.

6/10 Okay

Leonard

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We were disappointed that there were no beverages such as coffee and water available in the lobby for guests. We had to pay $6 in the bar for two cups of coffee. 😞
Stayed 1 night in Jan 2024
Response from Rob on Jan 31, 2024
Leonard, Thank you for taking the time to give us feedback. We do offer coffee in the lobby from 5am to noon and have a water station after that and on the 2nd floor. I apologize that you were unable to use those amenities. I will look into why and make sure we don't run into that instance in the future.

6/10 Okay

Jenny

Travelled with family
Disliked: Property conditions & facilities
Could hear toilets flushing, water draining and people in next room coughing/hacking. The room was dated and furniture was in rough shape. The room had a stale smell to it.
Stayed 1 night in Jan 2024
Response from Rob on Jan 31, 2024
Jenny, Thank you for taking the time to give us feedback. We will use this to ensure a better experience for our guests in the future.

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Rob on Jan 31, 2024
Maria, Thank you for taking the time to give us a review. If you'd like to discuss it further, please reach out to Rob at the hotel.

8/10 Good

Jodie, Fort Campbell

Liked: Cleanliness, staff & service, amenities
The room wasn’t that great. Damp, dirty, smelly, small. Location made up for it in a small way.
Stayed 2 nights in Jan 2024
Response from Rob on Jan 31, 2024
Jodie, Thank you for taking the time to give us feedback. I will pass this along to our housekeeping team. We are glad you enjoyed your stay.

4/10 Poor

Ruth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rob on Jan 31, 2024
Ruth, Thank you for taking the time to give us feedback. It looks like we fell short of expectations. If you'd like to discuss further please reach out to Rob at the hotel.

10/10 Excellent

Sindy

Stayed 1 night in Dec 2023
Response from Rob on Jan 31, 2024
Sindy, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay with us and look forward to seeing you again.

4/10 Poor

Shay

Travelled with family
Disliked: Property conditions & facilities
Location is the best in La Crosse. We were literally right across the road from the famous Rotary Christmas lights. It was perfect. Location/view 10. Room maybe a 6. The rooms need to be updated, as does the pool. Outdated, older. The pool needs a complete overhaul. Mold on the floor board in the bathroom. For what the rooms cost here, it is time for an upgrade. Again, the location is perfect and within walking distance to everything. Beautiful view of the water as well.
Stayed 1 night in Dec 2023
Response from Rob on Jan 2, 2024
Shay, Thank you for taking the time to give us feedback. I will pass this along to my housekeeping team. We will use these notes to ensure a better stay for you next time.

8/10 Good

Earth

Stayed 1 night in Dec 2023
Response from Rob on Jan 31, 2024
Earth, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay with us and look forward to seeing you again.

6/10 Okay

Larry, St Charles

Travelled with family
The mattresses were old and need to be replaced
Stayed 1 night in Dec 2023
Response from Rob on Jan 2, 2024
Larry, Thank you for taking the time to give us feedback. We will use these notes to ensure complete guest satisfaction in the future.

6/10 Okay

Dottie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
What happened to the Raddison?
I have always stayed her when visiting my daughter who attended UW LaCrosse. Our stay was nothing like it’s been in the past and I was embarrassed because I also had family in from out of town stay there for my daughters graduation. The first room given to me looked like a dead body was in my bed! I returned to the front desk to ask for another room and was given a room that the bed looked like it was covered in pimples. The front desk informed me that this was their bedding and it looked normal??? I also stood in ankle deep water when showery because it didn’t drain. Later I found out the same thing happened to my sister only her bed has a grey matter in the sheets that had to be changed. They ended up leaving after the one night to move to the Charmant. They were disgusted by the bedding and mold in their bathroom. This is not the Raddison we have come to know and I’m glad we won’t have a need for it again. I felt a bit like the stepchild and wonder if it’s because we booked through hotels.com…
Stayed 2 nights in Dec 2023
Response from Rob on Dec 29, 2023
Dottie, thank you for taking the time to give us feedback. I will forward this over to our engineering manager so we can get the tub issues fixed. We appreciate the feedback and will use it to fine tune our operations.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rob on Dec 29, 2023
Amanda, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay. We look forward to seeing you again in the future.

6/10 Okay

Debra

Travelled with partner
Liked: Cleanliness, staff & service
Love the location. Coffee pot was broken, but they replaced it. Things went okay.
Stayed 2 nights in Dec 2023
Response from Rob on Dec 29, 2023
Debra, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay. We look forward to seeing you again in the future.

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Radisson is a beautiful hotel and it’s located right on the Mississippi River in downtown La Crosse. We were there to see the Rotary Lights in the park which was right outside of the hotel. We walked to the Freight House for a wonderful dinner and then walked around the park to enjoy the lights display. Everything was so convenient and we had a wonderful time.
Stayed 1 night in Dec 2023
Response from Rob on Dec 29, 2023
Caroline, Thank you for taking the time to give us feedback. We are glad you enjoyed the rotary lights and the wonderful location of our hotel. We look forward to seeing you again in the future.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rob on Jan 31, 2024
Barbara, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay with us and look forward to seeing you again.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rob on Dec 29, 2023
Scott, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay. We look forward to seeing you again in the future.

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rob on Dec 29, 2023
Stacy, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay. We look forward to seeing you again in the future.

10/10 Excellent

Mary

Stayed 1 night in Dec 2023
Response from Rob on Dec 29, 2023
Mary, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay. We look forward to seeing you again in the future.

6/10 Okay

Suzanne

Stayed 1 night in Dec 2023
Response from Rob on Dec 29, 2023
Suzanne, Thank you for taking the time to give us feedback. It looks like we fell short of expectations. If you'd like to discuss this further please reach out to the front desk at the hotel.

10/10 Excellent

Lisa A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Charles on Dec 21, 2023
Lisa, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay with us! We look forward to seeing you again in the future.

10/10 Excellent

Lindsey

Stayed 1 night in Dec 2023
Response from Rob on Jan 31, 2024
Lindsey, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay with us and look forward to seeing you again.

4/10 Poor

Amy

Stayed 2 nights in Dec 2023
Response from Rob on Jan 31, 2024
Amy, Thank you for taking the time to give us feedback. If you'd like to discuss your review further please reach out to Rob at the hotel.

6/10 Okay

joshua

Travelled with family
Disliked: Staff & service, amenities
Stayed in a room that was missing the box springs of the bed... other rooms friends stayed in had them.. Bathroom needs some updates, fridge was leaking water all over the floor..
Stayed 3 nights in Dec 2023
Response from Rob on Dec 29, 2023
Joshua, Thank you for taking the time to give us feedback. I spoke with our engineering department and it looks like you were booked into an Accessible room so the bed is lower for those who need it. I also spoke with them about the fridge leaking so they can get that fixed. Thank you again for taking the time to let us know where we can improve.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family celebration
We have stayed at this hotel a couple times, you can’t beat the location and parking is ample and easily accessed too. Rooms are clean and spacious and staff is friendly and helpful. Perhaps too helpful, as we have had items deceivers that we didn’t ask for. The only slight negative are the bed pillows, they are too cushy for me.
Stayed 1 night in Dec 2023
Response from Rob on Dec 18, 2023
Thank you for taking the time to give us feedback. We are glad you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rob on Dec 18, 2023
Joel, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Wayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rob on Dec 18, 2023
Wayne, Thank you for taking the time to give us feedback. We are glad you enjoyed your stay with us. We look forward to seeing you again.

8/10 Good

Michaela

Stayed 1 night in Dec 2023
Response from Rob on Dec 18, 2023
Michaela, Thank you for taking the time to give us feedback! We are glad you enjoyed your stay with us. We look forward to seeing you again in the future.

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness
Disliked: Amenities
We chose this hotel for the access to the pool and hot tub, however, we were not able to utilize either as they were both full for our whole stay.
Stayed 1 night in Dec 2023
Response from Rob on Dec 18, 2023
Sarah, Thank you for taking the time to give us feedback. I am sorry that you were unable to utilize the pool and hot tub. Again, thank you for the feedback and we hope to see you again.

2/10 Terrible

Brandon

Disliked: Cleanliness, amenities, property conditions & facilities
Toilet seat had urine on it upon checking in. Bathroom was moldy. Had no hot water and had to be persistent to get a new room. I feel like at $200/night, hot water shouldn't be too much to ask for. Also, rather than using a doorstop, housekeeping just goes in and out of rooms letting the door slam approx 20 times starting around 8 am. All around disappointing.
Stayed 2 nights in Dec 2023
Response from Rob on Dec 18, 2023
Brandon, Thank you for taking the time to give us feedback. I am very sorry to hear that we fell short of your expectations. I will pass this over to our housekeeping and engineering managers so we can make sure to fix these issues for the future. Again, we appreciate you taking the time to give us feedback and we hope to see you again in the future.