All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Ms. Natalie,Thank you very much for your time and sharing your experience with us.As we mentioned we are very looking for the mayors places of interest.If you want to come back, do not hesitate to contact us.All the best,Aida Valdes.
Superb location and we had a lovely room with an outside terrace. Staff were very friendly and helpful.
Carol
Stayed 2 nights in Apr 2024
Response from Guest Service on Apr 15, 2024
Dear Ms. Carol,Thank you very much for your time and sharing your experience with us.As you mention, the superior rooms have a private terrace where you can relax.If you want to come back, do not hesitate to contact us.All the best,Aida Valdes.
Un excelente lugar, el mismo tiene una excelente habitación y todos los días escuchaba la serenata que realizan por los callejones del restaurante que queda en frente.
Giovanni
Stayed 3 nights in Apr 2024
Response from Guest Service on Apr 9, 2024
Estimado Sr. Giovanni,En primer lugar agradecerle el comentario y habernos elegido durante su estancia en Sevilla.Saber que disfrutó de su experiencia nos llena de ilusión y nos anima a seguir trabajando con pasión para nuestros huéspedes.Si quieren volver al Barrio de Santa Cruz y sus serenatas, no duden en contactar con nosotros.Un saludo,Aida Valdés.
4/10 Poor
Denise
Travelled with group
Apr 5, 2024
All The staff were amazing.
The location is good because it’s within walking distance to everything. We loved that.
However, there was a pub/restaurant just below our window and it was very loud. Didn’t quiet until 1 am. The rooms are advertised as sound proof walls. Definitely not. We could hear the conversation in the next room. There is no heat in this hotel. Just air conditioning. We were cold and asked for extra blankets. Which we did not get.
Hair dryer broke. Remote control for tv broke.
Denise
Stayed 2 nights in Apr 2024
Response from Guest Service on Apr 9, 2024
Dear Ms. Denise,Thank you very much for your time and sharing your experience with us.Please accept our sincere apologies, We are really sorry to hear that your stay did not reach your expectations. We have taken note about your comments to improve our installations and our service. We hope you allow us the opportunity to accommodate you again in some future occasion.A greeting,Aida Valdés.
10/10 Excellent
yesenia
Apr 3, 2024
Liked: Cleanliness, amenities
Good location and central to everything
yesenia
Stayed 1 night in Apr 2024
Response from Guest Service on Apr 3, 2024
Dear Ms. yesenia,Thank you very much for your time and sharing your experience with us.If you want to come back, do not hesitate to contact us. All the best, Aida Valdés
Estimado Sr. Benjamin,Muchas gracias por su tiempo y por compartir su experiencia con nosotros.Si desean volver, estaremos encantados de darles la bienvenida.Un saludo,Aida Valdés.
Perfect location to explore Sevilla! The hotel is in short walking distance to all major sites. The rooftop terrace is beautiful and staff are friendly and helpful. A/C was not yet on in mid March so the room was a bit warm, but opening the window solved this minor issue. I would definitely recommend staying here for a comfortable, convenient and budget-friendly stay in Sevilla.
Ashley
Stayed 3 nights in Mar 2024
Response from Guest Service on Mar 21, 2024
Dear Ms. Ashley,Thank you very much for your time and sharing your experience with us.As you mention, we are in a great location to get to know the city and thanks to this location we have a great terrace where you can enjoy the views.We are sorry for the inconvenience with the air, we have taken note and have proceeded to make the change to cold air.If you want to come back, do not hesitate to contact us.All the best,Aida Valdés.
Reception staff very professional and helpful. Water pressure in shower and toilet kinda weak. Staying 5 nights, the Room cleaning would be better since it looks like it is only about doing the bed and replace shower gel, after this, the room doesn't smell like a clean room.
Yamilet
Stayed 5 nights in Mar 2024
Response from Guest Service on Mar 20, 2024
Dear Ms. Yamilet,Thank you very much for your time and sharing your experience with us.We have taken note about your comments to improve our installations and our service.On the other hand, we appreciate your mention of our staff, it is a pleasure to know that we do a good job.Looking forward to welcoming you back next time you are in Seville.Best regards.Aida Valdés.
Lovely hotel and handy for all major landmarks. The are so welcoming and helpful, housekeeping was outstanding everything was well presented and spotlessly clean.
Would highly recommend.
Paul
Stayed 5 nights in Feb 2024
Response from Guest Service on Mar 4, 2024
Dear Mr. Paul,Thank you very much for letting us be part of your trip to Seville and for your valuation. We are flattered with your comments regarding your recent stay.On the other hand, we appreciate your comment about the staff and cleanliness, for us it is very important to know that we do a good job.If you want to come back, do not hesitate to contact us.All the best,Aida Valdes.
In such a touristy area i would expect a better grasp of English. There were many English speaking residents but very limited understanding by staff. This appears to be an issue throughout Seville and maybe Spain in general. I live in Portugal and it is easy to find English speakers even in smaller towns.
Fernando
Stayed 3 nights in Feb 2024
Response from Guest Service on Mar 3, 2024
Dear Mr. Fernando,Thank you very much for your time and sharing your experience with us.We are sorry that you had problems communicating with the reception, generally we are always willing to help and we do our best to understand each other in different languages.If you want to come back, do not hesitate to contact us.All the best,Aida Valdes.
Centrally located and you can walk to all the main attractions
Rita
Stayed 4 nights in Feb 2024
Response from Guest Service on Feb 25, 2024
Dear Ms. Rita,We appreciate your time and sharing your experience.If you want to return to the center of Seville and its attractions, do not hesitate to contact us.Best regards,Aida Valdés.
6/10 Okay
William
Feb 19, 2024
Liked: Cleanliness
William
Stayed 1 night in Feb 2024
Response from Guest Service on Feb 23, 2024
Dear Mr. William,Thank you very much for your time and sharing your experience with us.If you want to come back, do not hesitate to contact us. All the best, Aida Valdés.
We loved this wonderful hotel and highly recommend. Great location, helpful staff, great breakfast that was well the cost.
Trevor
Stayed 4 nights in Feb 2024
Response from Guest Service on Feb 23, 2024
Dear Mr. Trevor,First of all, thank you for your comment and for choosing us during your stay in Seville. We are happy to know that the Hotel Murillo has met your expectations and that you enjoyed your stay, enough to recommend it to other travelers.Looking forward to welcoming you back next time you are in Seville.Greetings,Aida Valdés.
It’s a lovely place. Nice unique rooms
Staff was actually helpful when called upon.
Michael
Stayed 4 nights in Feb 2024
Response from Guest Service on Feb 17, 2024
Dear Mr. Michael,Thank you very much for your time and sharing your experience with us.It is a pleasure to know that you found our hotel a lovely place and that our staff helped you in every way possible. Our main desire is that our guests have the best experience possible. That's why we are always ready to help you.Looking forward to welcoming you back next time you are in Seville.A greeting,Aida Valdés.
Great rooftop terrace and a great location. Breakfast was convenient, but not my preference. The hotel lobby is interesting, a nice place to relax for a short time. Room is basic, but has what you need. Bedsheets could be softer, but bed is comfortable.
Sheila
Stayed 3 nights in Jan 2024
Response from Guest Service on Feb 5, 2024
Dear Ms. Sheila,Thank you very much for your time and sharing your experience with us.It is a pleasure to know that you were able to enjoy our facilities and services.As you mention, we have a charming terrace where you can see the Cathedral.Looking forward to welcoming you back next time you are in Seville.All the best,Aida Valdes.
Wonderful stay in Feb 24. The hotel is great for its supernb location next to the Cathedral, very considerate and helpful staff and stunning lobby decor and a spectacular terrace. The rooms are clean and simple. The only negative is the noise - somewhat expected in the old quatrer of the city.
Ekaterina
Stayed 2 nights in Feb 2024
Response from Guest Service on Feb 5, 2024
Dear Ms. Ekaterina,Thank you very much for letting us be part of your trip to Seville and for your valuation. We are flattered with your comments regarding your recent stay.It is a pleasure to know that our staff helped you in every way possible and thanks to our location you were able to enjoy the city.Looking forward to welcoming you back next time you are in Seville.All the best,Aida Valdes.
Dear Ms. Ruth, Thank you very much for your time and sharing your experience with us.Your review makes us really happy, because we understand that you enjoyed our establishment, staff, location and facilities.If you want to come back, do not hesitate to contact us. All the best, Aida Valdés
8/10 Good
Nicky
Jan 26, 2024
Nicky
Stayed 1 night in Jan 2024
Response from Guest Service on Mar 21, 2024
Dear Ms. Nicky,Thank you very much for your time and sharing your experience with us.If you want to come back, do not hesitate to contact us.All the best,Aida Valdés.
Dear Ms. Katherine,Thank you very much for your time and sharing your experience with us.If you want to come back, do not hesitate to contact us. All the best, Aida Valdés.
2/10 Terrible
Alba
Jan 25, 2024
Alba
Stayed 4 nights in Jan 2024
Response from Guest Service on Jan 27, 2024
Estimada Sra. Alba,Muchas gracias por su tiempo y por compartir su experiencia.Lamentamos que esta no fuera agradable.Si nos quiere enviar un e-mail informándonos de que ocurrió estaremos encantados de escucharles y así mejorar nuestros servicios.Un saludo,Aida Valdés.
The location is very good right at the center ,
but very difficult to find for the first timer, Uber driver could not find, dropped me off and asked me to find it.
Leaving hotel also challenged bc Uber can’t find the pick up location, so hotel staff called the taxi.
The staff were awesome, very friendly.
Jenny
Stayed 3 nights in Jan 2024
Response from Guest Service on Jan 24, 2024
Dear Ms. Jenny,Thank you very much for your time and sharing your experience with us.Our main desire is that our guests have the best experience possible. That's why we are always ready to help you.It has been a pleasure having you stay with us, Looking forward to welcoming you back next time you are in Seville.All the best,Aida Valdés.
Dear Mr. Yuki,Thank you very much for your time and sharing your experience with us.If you want to come back, do not hesitate to contact us. All the best, Aida Valdés.
Bon qualité/prix. Lit un peu dure pour mon goût. Le personnel est agréable. Très près des bâtiments historiques
Olivier
Stayed 1 night in Jan 2024
Response from Guest Service on Jan 16, 2024
Cher Monsieur Olivier,Tout d’abord, nous apprécions votre temps et le partage de votre expérience avec nous.Comme mentionné, nous sommes à quelques pas des lieux les plus intéressants et si vous avez des questions, notre personnel est toujours prêt à vous aider.Si vous souhaitez revenir, nous serons heureux de vous accueillir.Salutations,Aida Valdés.
Dear Mr. James,Thank you very much for your time and sharing your experience with us.If you want to come back, do not hesitate to contact us.All the best.
Really convenient location. Breakfast buffet is good. Staff is friendly.
Caroline
Stayed 4 nights in Dec 2023
Response from Murillo Team on Jan 9, 2024
Dear Ms, Caroline,Thank you very much for your time and sharing your experience with us.As you mention, we have a great buffet breakfast to give you enough energy to enjoy the city, which is just a few steps from our Hotel.Finally, we thank you for mentioning our staff, it is a pleasure to know that we do a good job.If you want to come back, do not hesitate to contact us.All the best,
8/10 Good
Avery
Dec 31, 2023
Avery
Stayed 3 nights in Dec 2023
Response from Guest Service on Jan 24, 2024
Dear Mr. Avery,Thank you very much for your time and sharing your experience with us.If you want to come back, do not hesitate to contact us. All the best, Aida Valdés.
Great location, very friendly staff, complete buffet breakfast at a great price.
Jesus
Stayed 1 night in Dec 2023
Response from Murillo Team on Dec 28, 2023
Dear Mr. Jesus,Thank you very much for your time and for sharing your experience.As you mention, we have a complete breakfast to recharge our batteries and be able to enjoy the city.Finally, thank you for mentioning the work of our team, it makes us very happy when you mention us.If you want to return, do not hesitate to get in touch.All the best.
Estimado Sr. Ängel,Agradecemos que nos eligiera como opción para su viaje y que comparta su experiencia.Estaremos encantados de volver a tenerles con nosotros.Un saludo.
It was in the very convenient area of old town and close to the airport bus stop. Despite being on a traditional narrow passage surrounded by traditional bars, it was quiet and we could sleep very well. The hotel was charming and had a very nice tapas bar and breakfast cafe just nearby. It was really reasonably priced so I give 5 stars!
Shizuka
Stayed 3 nights in Dec 2023
Response from Murillo Team on Dec 20, 2023
Dear Ms. Shizuka,Thank you very much for your time and sharing your experience with us.We are pleased to know that you have been able to enjoy Seville thanks to our facilities and services.As you mention, we are a few steps from the places of greatest interest and near us there are many bars and restaurants.Additionally, our street is usually quiet at night since it is a more touristy area.Thank's for the 5 stars!If you want to come back, do not hesitate to contact us.All the best
It was a nice hotel in the middle of the city. Near all the attractions. Seville is a confusing city to navigate with all the alleys. It's like a maze because they take you in different directions.
Vanessa
Stayed 3 nights in Nov 2023
Response from Murillo Team on Dec 9, 2023
Dear Ms. Vanessa,First of all, we appreciate your time and sharing your experience with us.As you mention, Seville is a city with very narrow streets where you can get lost, but this is also part of its charm since each street has something different and you can find small hidden squares.If you wish to return, do not hesitate to contact us, we will be happy to help you.All the best.
10/10 Excellent
Jose Ramon Medrano
Nov 30, 2023
Jose Ramon Medrano
Stayed 6 nights in Nov 2023
Response from Equipo Murillo on Dec 20, 2023
Estimado Sr. Jose Ramón,Muchas gracias por su tiempo y compartir su experiencia con nosotros.Si quieren volver, no duden en contactar con nosotros.Un saludo.
6/10 Okay
John
Nov 30, 2023
Liked: Cleanliness, staff & service
Fabulous location in the old quarter near the Cathedral. Walls paper thin; could hear every word spoken in room next door.
John
Stayed 2 nights in Nov 2023
Response from Murillo Team on Dec 2, 2023
Dear Mr. John,Thank you very much for your time and for sharing your experience with us.As you mention, we are a few steps from the major places of interest.If you want to come back, do not hesitate to get in touch.All the best.
8/10 Good
Simon
Travelled with partner
Nov 25, 2023
Liked: Cleanliness, staff & service, amenities
Decent hotel in a superb location. Very friendly staff, and a good breakfast option.
Simon
Stayed 3 nights in Nov 2023
Response from Murillo Team on Dec 2, 2023
Dear Mr. Simon,Thank you very much for your time and for sharing your experience with us.It is a pleasure to know that our staff helped you in every way possible and that you were able to enjoy our buffet breakfast.If you want to come back, do not hesitate to get in touch.All the best.
10/10 Excellent
Qun
Travelled with family
Nov 22, 2023
Liked: Cleanliness, staff & service, amenities
Overall everything is wonderful, except the facility is quite old and room is small. The staffs are very helpful and very kind and professional. The hotel provides luggage storage as stated in Expedia. We left three luggage’s for storage after check out during daytime. We then picked up around 6 pm for our night train. This place might be slightly hard to reach out at the first time. But the Google map will guide you there smoothly. I will recommend this hotel and will stay here next time again
Qun
Stayed 1 night in Nov 2023
Response from Murillo Team on Nov 25, 2023
Dear Mr. Qun,First of all, we thank you for your time and for sharing your experience with us.Thank you very much for your mention of our staff, we love knowing that we do a good job.As you mention, we have free luggage storage both on arrival and departure.Regarding your arrival, it can be a little confusing at first but for future travelers we recommend arriving at Plaza Alfaro if you decide to come by car or taxi and at reception ask for a map and directions.If you want to return, do not hesitate to contact us.All the best,
The rooms were very small and there was musty smell coming from the air conditioner. The photos on the website were deceiving.
Tracey
Stayed 4 nights in Sep 2023
Response from Murillo Team on Nov 20, 2023
Dear Ms. Tracey,First of all, we appreciate your time and sharing your experience with us.We are sorry that your stay did not exceed your expectations.On the one hand, we are going to review with maintenance what happened to the air.On the other hand, we would like to add that for our part we try to make the images as truthful as possible and as for the superior rooms like the one you have reserved, they are all very similar to the images we have on the website even though they are not all of them the rooms in it.If you want to return, do not hesitate to contact us, we have more buildings like the suites and we think you might like these moreAll the best,
Air conditioning & heater are not per room. The guests cannot control the temperature of the room. A little noise from outside.
Wanda
Stayed 3 nights in Nov 2023
Response from Murillo Team on Nov 17, 2023
Dear Ms. Wanda.Thank you very much for your time and for sharing your experience with us.As you mention, the hotel works with either cold air or heating depending on the time of year, it is not possible for each room to have it activated in a different way.For future trips, we recommend Suites Murillo Plaza Santa Cruz where each room has its control over the air.All the best.
Centrally situated in the old town, the hotel is about 120 meters from the where a taxi can get to. Some of the "streets" in the neighborhood are quite narrow.
Across the "street" from the hotel is a busy tavern that is noisy until midnight.
The room was on the small side, but adequate. Just enough room for two small suitcases.
LAWRENCE A
Stayed 2 nights in Nov 2023
Response from Murillo Team on Nov 16, 2023
Dear Mr. Lawrence,Thank you very much for your time and for sharing your experience with us.As you mention, we are within the Barrio Santa Cruz where you will find the Sevillian atmosphere, including its narrow streets and its streets full of life.For guest who take a taxi, the closest point to arrive is Plaza Alfaro, less than 1 minute walk from the reception, where you can also access by private car to unload your luggage.If you wish to return, do not hesitate to contact us and request an interior room.All the best.
The hotel is historic with many lovely features, particulary the ornate wooden ceilings and doors. The beds are comfortable, the staff are very friendly and helpful. Would stay there again.
Ruth
Stayed 1 night in Nov 2023
Response from Guest Service on Nov 6, 2023
Dear Ruth,Thank you very much for your kind review. We do hope you can visit us again.Best regards,
8/10 Good
Harriet
Nov 4, 2023
Liked: Cleanliness, staff & service
The hotel is well situated in the old part of the city. The room was good, the bed comfortable and the bath nice. It was, however, noisy from outside but also from rooms on either side.
Harriet
Stayed 4 nights in Oct 2023
Response from Guest Service on Nov 6, 2023
Dear Harriet,Thank you for leaving your comments.Best regards,
This hotel is very charming. An older hotel located on a narrow street oy open to cars It is very quiet and the staff is helpful.
Michael
Stayed 2 nights in Oct 2023
Response from Murillo Team on Nov 2, 2023
Dear Mr. Michael,Thank you very much for your time and for sharing your experience with us.Thank you very much for mentioning our staff.As you mention, we are among the small streets of the Santa Cruz neighborhood, a quiet location where you can enjoy a beautiful walk.If you wish to return, do not hesitate to contact us.All the best,
6/10 Okay
Kevin
Travelled with partner
Oct 29, 2023
Liked: Staff & service
Disliked: Amenities
Good location, helpful and friendly staff but rooms and corridors are tired looking, and in need of better sound insulation - it’s a quiet location; the noise is from the normal movement of residents and staff.
Kevin
Stayed 3 nights in Oct 2023
Response from Guest service on Oct 31, 2023
Dear Guest,Thank you for your honest feedback. We have plans for improving our facilities in a medium term.Best regards,
10/10 Excellent
Mary
Oct 29, 2023
Mary
Stayed 1 night in Oct 2023
Response from Murillo Team on Nov 18, 2023
Dear Ms. Mary,Thank you very much for her time and for sharing her experience with us.If you wish to return, do not hesitate to contact us.All the best,
The hotel is tucked away on the narrow streets of the old town so taxis can only drop you close and then it’s a short walk. There is a tapas bar opposite which, like us, you have a late arrival it’s ideal but expensive compared to theirs around. The area is pretty close to all attractions and within a short work from loads of tapas bars. Staff were really helpful, printing train tickets etc.
The room was let’s say cosy but more than good enough for a short stay but unfortunately no tea or coffee in the room. Breakfast was good and sets you up for the day.
Neil
Stayed 3 nights in Oct 2023
Response from Guest Service on Oct 31, 2023
Dear guest,Thank you for your comments.The closest point to us for a taxi is Plaza Alfaro or Plaza de Santa Cruz.Just to avoid any confusion for future guests, we only provide kettle with tea/coffee supplies in the Superior Rooms. Hopefuly also in the standards in the future.Best regards,
10/10 Excellent
Allison
Travelled with family
Oct 26, 2023
Liked: Cleanliness, staff & service
Right in the centre of the old town.
Close to landmarks.
Lots of great places to eat.
Allison
Stayed 4 nights in Oct 2023
Response from Guest service on Oct 31, 2023
We are delighted to know you enjoyed your stay with us and we hope you can visit us again.
8/10 Good
Denise
Oct 24, 2023
Denise
Stayed 2 nights in Oct 2023
Response from Murillo Team on Nov 16, 2023
Dear Mr. Denise,Thank you very much for your time and for sharing your experience with us.If you want to return, do not hesitate to contact us.All the best.
Our room was more of an small apartment with an unexpected small private patio. We love the accommodations and the convenience of walking to all attractions and food establishments.
The reception staff were all very accommodating and immediately attended to all our requests. Definitely will stay here again.
All our expectations were met .
Herman Dave
Stayed 3 nights in Oct 2023
Response from Guest service on Oct 31, 2023
Dear guest,On behalf of all the staff, thank you!Best regards,
Perfect location, great room and delicious breakfast
Kristi
Stayed 2 nights in Oct 2023
Response from Guest service on Oct 31, 2023
Thank you!!Three great reasons to come stay with us again.Best regards,
6/10 Okay
Jesse
Oct 12, 2023
Liked: Cleanliness, staff & service
Very well located to tourist attractions, but limited ammenities ( 1 pillow only/person)
Jesse
Stayed 2 nights in Oct 2023
Response from Guest service on Oct 31, 2023
Thank you for your comments.Indeed there is only one pillow per person in the room. But, just for general information, we have some extra pillows in case a guest request them.Best regards,
I had a great stay! The hotel is tucked away on a narrow side street so no cars. The staff was very helpful with recommendations. Room was clean. I would absolutely stay again!
cornelius
Stayed 2 nights in Oct 2023
Response from Guest service on Oct 31, 2023
Thak you!We do hope you can visit us again some other time.Best regards