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Reviews of NISHIYAMA RYOKAN - Established in 1953

3.5 out of 5
NISHIYAMA RYOKAN - Established in 1953
Gokomachi St.-Nijyo Sagaru, Nakagyo-ku, Kyoto, Kyoto

Reviews

9.2

Wonderful

Rating 10 - Excellent. 165 out of 256 reviews" "
Rating 8 - Good. 78 out of 256 reviews" "
Rating 6 - Okay. 9 out of 256 reviews" "
Rating 4 - Poor. 2 out of 256 reviews" "
Rating 2 - Terrible. 2 out of 256 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hugo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hospitality of all the staff, they were very warm!!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful, the property was very quiet and relaxing
Stayed 3 nights in Jan 2024

10/10 Excellent

Julie, Arcadia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this ryokan. We wanted a traditional experience and were very happy. The futons were very comfortable; the amount of space was generous - four of us stayed in comfort. The "public bath" (separate for men and women) was great (good shower/bathtub in the bathroom as well); the morning tea ceremony and afternoon calligraphy session were enjoyable; the small balcony had a sweet Japanese garden, and a clever combination of screens and curtains made it possible to shut out the "city" view and still see the garden and have good light. Everything was supported - good toiletries, yukata and slippers for the bath, tea, fridge with beverages, a map of the local area and good recommendations. The owners and staff were helpful and wonderful. My daughter's boyfriend proposed at Ginkakuji the second day we were there and they were so delighted - staff took pictures of the two of them in the courtyard garden and created a memory book they gave to my daughter with a special gift.
Stayed 2 nights in Nov 2023

10/10 Excellent

Cem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael R

Stayed 2 nights in Nov 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great hosts
Our hosts were very warm and kind. Felt like it was their home (and as a family business, it is!). Welcoming and a superb location in beautiful Kyoto.
Stayed 2 nights in Nov 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Yuchen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beautiful. Highly recommend this ryokan!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Han

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptionally kind and helpful. The breakfast was phenomenal and the room was clean and spacious. The Japanese-style bath was also nice and the location was fantastic. Overall, flawless place and will recommend for others to come.
Stayed 2 nights in Sep 2023

10/10 Excellent

Bimal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place for great Japanese experience! Thanks
Stayed 2 nights in Aug 2023

10/10 Excellent

Iain

Stayed 1 night in Aug 2023

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a wonderful stay here. From the moment you enter up until the moment you leave you’ll feel welcome and at ease. The rooms are lovely, the communal bath hot, and the Japanese breakfast is delicious.

10/10 Excellent

Viacheslav

Stayed 2 nights in Apr 2023

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful introduction to Japanese culture
This Ryokan offers a thoughtful and useful introduction to Kyoto and Japanese culture. The Japanese breakfasts every morning were delicious, and no two were the same. The owner and staff recommended two little local restaurants that offered some of the best meals we've enjoyed in Japan. The ryokan also offered a tea ceremony and a koto concert in the lobby. The room was pleasant, clean, and spacious and offered lots of storage space and electrical outlets. You need to be comfortable sleeping on a futon on the floor. I wished there was a lamp as well as overhead lighting. You'll be happy with the service if you understand that it is excellent despite the modest English language skills of the staff. But that is part of what good foreign travel is about! This ryokan is in a wonderful location with small streets and small shops, even though it is easy to walk to many significant sights. That too gave us an experience of Kyoto that a standard guidebook could not.
Stayed 3 nights in Mar 2023
Response from NISHIYAMA RYOKAN on Apr 1, 2023
Thank you so much for choosing our ryokan and we are truly pleased to receive a review comments.It was our pleasure to welcome you and serve you with comfortable stay for during your stay in Kyoto.We are very much looking forward to seeing you again and welcome you here at NISHIYAMA RYOKAN.Thank you very much for your kindness and see you again!!Best wishes,NISHIYAMA RYOKAN

10/10 Excellent

muhannad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing ryokan stay experience
Highly recommend for any visitor to Kyoto. Everyone have to experience a ryokan while visiting Japan. Great location walking distance to most attractions. Exceptional service from the staff. There’s complimentary activities everyday like tea ceremony and origami. Felt like staying with a family rather than a hotel stay.
Stayed 2 nights in Oct 2022

8/10 Good

Yinquan

10/10 Excellent

Jayden

10/10 Excellent

Scarlet, Peabody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful family-operated ryokan. The staff of the hotel went out of their way to make us feel welcome and the owner even hosted a tea ceremony for us. The hotel is located in a quiet area but is very accessible for food and shopping. We would highly recommend this hotel. It was an unforgettable experience for us.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Nishiyama Ryokan exceeded our expectations entirely. It was a peaceful and beautiful space, and quite spacious. The facilities were clean and the staff were incredibly accommodating and kind. The location was fairly central, a short walk to the main tourist areas, restaurants, etc. We participated in the traditional Japanese breakfast and it was incredible - the server and the meal were both fantastic. We did not use the facilities (i.e. the public bath), but it seemed like a relaxing and clean space as well. We only spent one night here as we read to only spend a short time in a ryoken generally and a hotel for the remainder of the trip. However, we wish we stayed here longer as the experience was lovely. Totally recommend!!
Stayed 1 night in Feb 2020

8/10 Good

Acrit, Boston

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice location, close to shopping street and close to attractions
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience, with lots of dining options within walking distance. The staff were lovely and the rooms were amazing!
Stayed 1 night in Dec 2019

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Experience
The room we stayed in was in the traditional Japanese style but also included Western style beds and a bathroom. It was a good balance of the culture while being comfortable and familiar for people visiting from the US. The basement included a common bath area (separated by gender), which is very traditional for a Ryokan. I found it a little awkward because males in the US do not usually bathe together, but I ended up having the bath to myself and really enjoyed the space and freedom. We also met the owners in the morning over matcha and they were wonderful. The hotel is a short walk from the nearest metro station and there are a number of restaurants within a reasonable walking distance. We would love to stay here again if we return to Kyoto.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, excellent location. Good facilities.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Central walking to many spots. Quiet area.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everyone here.... their staffs are so nice!! The facility is so clean.... they also have free tea ceremony with amazin green tea and cookies.... just love it here
Stayed 2 nights in Nov 2019

10/10 Excellent

Hsiao-yun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a wonderful experience. First time in Japan so first time in a Ryokan. The room was very spacious and clean. The staff was very very helpful and we loved the public bath. I highly recommend this property.
Stayed 4 nights in Oct 2019

10/10 Excellent

Kerstin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the Nishiyama RYOKAN. The staff was so nice, going out of their way to make you feel like family. Their little gentle touches makes you feel like your home away fron home. Would definitely recommend it and we hope to be back!
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff, beautiful room, delicious meals, good and quiet location
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for three nights and had an incredible experience. The rooms were very nice and clean. All of the staff were immensely kind and helpful throughout our stay. And every morning matcha tea was prepared in the lobby, which was an incredible experience and delicious. I look forward to staying here again next time I am in Kyoto.
Stayed 1 night in Oct 2019

10/10 Excellent

Frances

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tea ceremony was special. Owners managers very friendly. The rooms were very clean an comfortable. Great location. Enjoyed the kimono's and the public bath.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, be sure to book the dinner ahead of time. Good staff/experience - total worth it.
Stayed 1 night in Oct 2019

8/10 Good

Siao Ting

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The maid was very nice and all the staff were very friendly. I misread the information and thought it was hot spring onsen so that’s my fault but the public bath was awesome. It was a great relaxing stay. Thank you!
Stayed 1 night in Oct 2019

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The level of service here at this ryokan was outstanding. From the moment I walked in until the moment I retrieved my bags on checkout day to sightsee, the staff really makes you feel like you are a true guest in somebody's home. I highly recommend at least trying the traditional Japanese dinner one night during your stay. For me, it was the best meal I have ever had. Every course was intricately plated and the ingredients matched with the season as well as the region. It was also nice knowing I could come back to my room and have tea after a day of sightseeing. If you are on the taller side like myself, just ensure you duck to avoid hitting your head on some of the beams :).
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay, lovely rooms and service! Breakfast was amazing!! Very welcoming staff :)
Stayed 2 nights in Oct 2019

8/10 Good

Keng Cheung Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kawaii Ryokan
Very lovely ryokan. The staffs are very kind and make you feel very warm. Breakfast is very nice.
Stayed 4 nights in Oct 2019

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most enjoyable stay
Very friendly, helpful staff Comfortable , clean and functional rooms , everything you would expect of a Ryokan Public Bath also very clean Very good location close to subway and night life
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one thing I didn’t like was that you could only check in to your room after 4pm
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location, staff, and amenities of this apartment. They went above and beyond to make me feel comfortable and even had a wonderful tea ceremony the next morning that was great. If you're worried about how to use the onsen, I assure you they will give you clear directions and information. Also, the Nemaki robes they provided for lounging around were very comfortable.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible spot
This was such a lovely, comfortable place to stay. The room was gorgeous, and the sleeping mats on the floor were quite comfortable. There are public baths at the ryokan, and it was fine for my wife to use them even though she has large tattoos. The staff was kind and helpful. We got to enjoy a tea ceremony on our way out! I highly recommend this place.
Stayed 3 nights in Aug 2019