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Reviews of Hotel Centnovum Kyoto

2.5 out of 5
Hotel Centnovum Kyoto
19-1 Higashi-Sanno Cho, Higashi-kujo, Minami-ku, Kyoto, Kyoto

Reviews

8.6

Excellent

Rating 10 - Excellent. 53 out of 122 reviews" "
Rating 8 - Good. 53 out of 122 reviews" "
Rating 6 - Okay. 13 out of 122 reviews" "
Rating 4 - Poor. 3 out of 122 reviews" "
Rating 2 - Terrible. 0 out of 122 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Located near the train station and near to avanti mall. Further away is the aeon mall. Hotel is old-fashioned but still in good condition. Room size is small but bigger than those new hotels in tokyo. Enough room for us to leave our two big luggages open during our stay.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Kyoto station yet quiet environment. Lots of highly recommended restaurants within walking distance. Hotel is clean and spacious. Staff are friendly. Check in was fuss free.
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

SW, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with friendly, helpful staff.
We were very pleased with our stay. The hotel is very nice, about a 5 minute walk from Kyoto station. Numerous restaurants and stores nearby. Our room was quite a bit larger than our previous hotel in Tokyo. Front desk staff was very helpful, and even let us borrow two umbrellas for a couple days at no charge. The location was great, very near the bus and train station, and still within walking distance of a number of attractions and downtown area. We absolutely would stay here again, and I highly recommend this hotel.
Stayed 3 nights in Oct 2017

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice location and friendly, helpful staff. Decent size room.
Stayed 5 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best choices if you just arrive Kansai Airport and decide to go to Kyoto station and stay a night nearby the station. Just take the airport shuttle bus (rimujimu bus) and arrived almost right next to the hotel (1 block away only) Quiet place and the room is clean and large. And the price is good as well In-room Wifi signal is a bit let down though. Signal strength can be improved But they provide a LAN cable for your notebook which is much stable and faster. I traveled by myself but my room is a double room which found it a bit waste. But as each bed has only 1 pillow, I could have 2 pillows during this stay. Would say if there are 2 or more pillows per bed, it will be much better
Stayed 1 night in Aug 2017

10/10 Excellent

R, san francisco, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, Nice staff!
This hotel has a excellent location, very close to JR station. Hotel room is fairly big comparing to other Japanese hotels. The front desk staff are very helpful. They watch the luggage for you after you check out in the morning, so that you can spend the whole day to explore more before leaving the city.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Stayed for 2 nights. Woke up with red marks around my neck. I had 11 bite marks. Took pillows down to reception and showed my bite marks. The front desk was apologetic about this and took the pillows from me. I didnt want replacement pillows for the 2nd night since the pillow were not comfortable anyway. I ask to speak to the manager and they said he was busy will contact me. But that didn't happen. The next day when i checked out, the duty manager was still busy and refused to come to the front desk. The same staff that saw the bite marks the day before now claimed that it wasn't bite marks but that I had eczema around my neck. For the record, I have never ever suffered from eczema ever. That was not his reaction the previous day. I confronted him and said that he knew well it was not eczema and he was very defensive and insisted it was and then went on about how the pillow was health pillow and nonsense. When i said i took photos of my bite marks and showed it to him, he became nervous and wanted to clarify what i would do with the photos. I was not angry or anything before my check out. I was 2 weeks into my 3 weeks holiday and was in a very good mood and just wanted a word with the manager to clarify what had happened but the responses I got on checkout frustrated me. Since the duty manager would not see me i left my email address with them and they said they will write to me. It has been 3 weeks and still nothing.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Chose this place because it was close to Kyoto station. In that regard it was perfect. Staff was very friendly but this place is old. They literally give you a key to your room! Also the room was a non smoking room but it def didn't smell like that. With a toddler this wasn't ideal but we were only therefor one night. Overall great convenient location and lovely staff. The facilities are just lacking.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and big room by Japanese standards
A last minute booking on hotels.com, this 3.5 star hotel is great value for money

6/10 Okay

Kevin Law

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
close to the station
Stayed one night. Not all desk staff could speak English well. Location of the hotel is very good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

shiho

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

8/10 Good

Yasuhiro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅近く、駐車場無料、部屋も必要かつ十分で良い
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
駅近で駐車場もだしやすい。 全室禁煙のため、喫煙者にはキツイかも。
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
JR京都駅から近く、周りに色々見るものもあり、駐車場も無料で停めれたので良かったです。
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

HIROAKI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
一泊するだけならちょうどよい部屋だったので低コストでよかったです。
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅にも近く、駐車場が無料なのが良い
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2021

8/10 Good

masaki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
京都駅の近くにもらかかわらず 駐車場が無料だったのがすごく ありがたかったです。 施設は古いですがスタッフさんの対応もよく 気持ちよく宿泊させて頂きました。 ありがとうございました
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
また利用したい。
コロナの関係だと思われますが、大人２、子供２名の家族４人で宿泊しましたら、朝食会場では２名づつバラバラの席に案内されて少し困りました。 また、朝食会場がとてもとても寒くて、行儀が悪いですが食事途中に上着を取りに部屋に戻りました。暖かいオニオンスープがあって良かったです。 駐車場があるのはとてもありがたかったです。ホテルから歩いて京都駅に行ける立地でしたので便利でした。今度また京都へ行くときにはお世話になりたいです。
Stayed 1 night in Mar 2021

10/10 Excellent

USER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ホテルセントノーム
無料の駐車場もあり 対応も良かった。
Stayed 1 night in Feb 2021

10/10 Excellent

Yasuhiro, 東京

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駐車場が無料なのが良い。また、スタッフの対応も良い。施設も十分なので京都の定宿になりました
Stayed 3 nights in Jan 2021

10/10 Excellent

Yasuhiro, 東京

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
一時的な対応かもしれませんが、建物地下の駐車場が無料なのが良い。
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駐車場が敷地内にあるため便利。
Stayed 1 night in Dec 2020

10/10 Excellent

Jaap, 東京

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
京都駅前の立地にも関わらず駐車場が無料とは驚きましたら。京都訪問の際はまた、利用させて貰います
Stayed 1 night in Dec 2020

8/10 Good

チャコ, 大阪府堺市

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
特にありませんが、娘家族と一緒で２部屋とったのですが、近い部屋を２つ用意してくれて行き来しやすかった。こんな立地で無料の駐車場がついていることはすごいことです。土日だと１台3000円くらいはかかります。
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020

10/10 Excellent

やのせつ, 京都

Business traveller
Liked: Cleanliness, staff & service, amenities
スタッフの皆様が親切でとても良かったです。駐車場も無料で出し入れも気軽に出来たのと立地も良いので快適でした。
Stayed 3 nights in Aug 2020

10/10 Excellent

やのせつ, 京都

Business traveller
Liked: Cleanliness, staff & service
立地も良くとても快適でした。スタッフの皆様も親切に対応して頂きました。
Stayed 4 nights in Aug 2020

8/10 Good

kouichi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
京都駅の南側は大変快適です
今回は1人の旅行で利用させていただきました。新型のコロナ関係で海外からの旅行者が少ないことも有るのだと思いますが、まだまだ大変空いていました。 場所は京都駅の裏側に位置しますが、京都駅までは歩いてすぐです。 駅の裏側は大変静かで快適でした。 部屋は大変清潔で宿泊するだけだと申し分はありません。 広い駐車場も宿泊者は無料です。 京都駅も近いですが、裏道から線路を渡ったところにあるバス停からバスに乗れば、四条河原町辺りまでバス一本で出ることができます。
Stayed 1 night in Jul 2020

8/10 Good

yoshifumi

Liked: Property conditions & facilities, room comfort
Stayed 1 night in May 2020

8/10 Good

MASAHIRO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
京都駅すぐにも関わらず無料駐車場が本当にありがたい。シングル利用でしたが、他のホテルより部屋もベッドも広くて快適でした。
Stayed 1 night in Feb 2020

6/10 Okay

MARIKO

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
アメニティが良かったです
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
シャンプーが良かったです。 スタッフの方々も親切で気持ち良い滞在でした。
Stayed 1 night in Jan 2020

6/10 Okay

T A N A B E

Travelled with family
Stayed 2 nights in Dec 2019