Beach/ocean view

Reviews of Mövenpick Hotel & Resort Al Bida'a Kuwait

5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 109 out of 239 reviews" "
Rating 8 - Good. 68 out of 239 reviews" "
Rating 6 - Okay. 37 out of 239 reviews" "
Rating 4 - Poor. 15 out of 239 reviews" "
Rating 2 - Terrible. 10 out of 239 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent except the Launch buffet it is so expensive and not worth 19 KD specially for the guests
Stayed 2 nights in Nov 2023
Response from MI on Nov 19, 2023
Dear our valuable guest, We would like to thank you for taking the time to share your feedback. Rest assured that your comments have been shared with the concerned department whom are taking you feedback into consideration and working closely with the team to ensure high level of satisfaction. We look forward to welcome you back.Best regards, General Manager - Mohamed Ibrahim

10/10 Excellent

Mohammed, Blacksburg

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
As always, it is very pleasant to stay at the Movenpick Hotel (Al-Bida'a). We originally booked a two-bedroom apartment with pool access. Upon arrival and due to the unavailability of the booked apartment, we were immediately upgraded to the Villa (with pool access). Pool area is well-maintained. The breakfast buffet is delicious (but could use a little more variety). Overall, it was an enjoyable stay, and I will definitely go there again.
Stayed 1 night in Jul 2023
Response from MI on Jul 27, 2023
Dear Mohamed, Thank you for taking the time to give us your feedback about your stay at our hotel. We are glad to hear you enjoyed your stay with us and that you found our facilities to your satisfaction. We do have one of the best locations in Kuwait in the heart of the city, with direct access to the beach and in close proximity from key locations, including Kuwait City and the biggest malls in Kuwait. Thank you again for recommending us and we look forward to welcoming you back soon. Sincerely yours, General Manager - Mohamed Ibrahim

10/10 Excellent

Dalal

Stayed 2 nights in Jul 2023
Response from MI on Aug 11, 2023
Dear Dalal, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

6/10 Okay

Hesham

It took 15 minutes to check me in after the staff was discussing with the manager on whether a single person can be checked in and they were lecturing me about people visits and policies for any visitors. Beside that some staff annoyed me daily at the beach where I was laying down asking me whether I stay in the hotel and what’s my room number and my name and this was daily. And when the weather got hot the A/C in the room was bad.
Stayed 3 nights in Jun 2023
Response from MI on Jul 27, 2023
Dear Hesham, We would like to thank you for taking the time to share your feedback. Rest assured that your comments have been shared with the concerned department whom are taking you feedback into consideration and working closely with the team to ensure high level of satisfaction. We look forward to welcome you back.Best regards, General Manager - Mohamed Ibrahim

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from MI on Jul 27, 2023
Dear Mohammad, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel. We are looking forward to serving you again hopefully very soon.Sincerely,General Manager - Mohamed Ibrahim

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kuwait 2023
Great hotel with good location. Friendly staff
Stayed 9 nights in May 2023
Response from MI on Jun 2, 2023
Dear Kevin, We would like to thank you for taking the time to share your feedback. We look forward to welcome you back. We are always delighted to be at your service at Mövenpick Hotel & Resort Al Bida’a Kuwait and we look forward to welcoming you back soon. Best regards, General Manager - Mohamed Ibrahim

10/10 Excellent

Rashid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Ayman Fouad on Mar 23, 2023
Dear Mr. Rashid,We want to thank you for rating our hotel and we always look forward to welcome you back again.Best Regards,Front Office Manager - Ayman Fouad

4/10 Poor

Malika El

Stayed 12 nights in Feb 2023
Response from Front Office Manager - Ayman Fouad on Apr 2, 2023
Dear Mrs.Malika El Boussouni,Many thanks for sharing your Rating about your stay at the Mövenpick Hotel & Resort Al Bida’a. It seems that we failed at meeting your expectations and we are very sorry about this, appreciate if you can share more details about your stay and rating

10/10 Excellent

FIRAS

Stayed 1 night in Feb 2023
Response from MI on Mar 17, 2023
Dear FIRAS,Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

10/10 Excellent

Yasar

Stayed 4 nights in Feb 2023
Response from MI on Mar 17, 2023
Dear Yasar, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

4/10 Poor

Hussein Ibrahim

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Nicely situated by beach. Family room is good size with fridge freezer, washing machine, hob. Trouble is downstairs cars parked and noisy. More like a motel. Towels - not always provided or had to chase to get 2 hand towels and face cloths each day. Last night only one hand towel was left from the day before. Had to ring to get more. Not 5 star!! Breakfast good but service poor
Stayed 5 nights in Feb 2023
Response from MI on Mar 17, 2023
Dear Hussein Ibrahim, Many thanks for sharing your feedback about your stay at the Mövenpick Hotel & Resort Al Bida’a. It seems that we failed at meeting your expectations and we are very sorry about this. Please be assured that we constantly strive to achieve only the highest levels of quality, service and hospitality and I truly regret that we fell short of our goals. We hope to welcome you again in our hotel to have a second chance to show you the quality of our services. Kind Regards,General Manager - Mohamed Ibrahim

10/10 Excellent

EHAB, FLUSHING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice quite clean and hospitality is very good
Stayed 5 nights in Jan 2023
Response from AF on Feb 17, 2023
Dear Ehab, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice comment "nice quite clean and hospitality is very good" is really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

10/10 Excellent

Olga

Liked: Staff & service, amenities, property conditions & facilities
Excellent
Response from MI on Jan 25, 2023
Dear Olga, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hote. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

10/10 Excellent

abdulaziz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Stayed 2 nights in Dec 2022
Response from MI on Jan 6, 2023
Dear Abdulaziz, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice comment is really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

8/10 Good

Meteb, Dammam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel nice location
Response from MI on Dec 24, 2022
Dear Mr. Meteb,Thank you for taking the time to give us your feedback about your stay at our hotel. We are glad to hear you enjoyed your stay with us and that you found our facilities to your satisfaction. We do have one of the best locations in Kuwait in the heart of the city, with direct access to the beach and in close proximity from key locations, including Kuwait City and the biggest malls in Kuwait. Thank you again for recommending us and we look forward to welcoming you back soon. Sincerely yours, General Manager - Mohamed Ibrahim

10/10 Excellent

Maha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time enjoyed everything. Good service good stuff
Stayed 4 nights in Nov 2022
Response from MI on Dec 16, 2022
Dear Maha, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice comment is really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

10/10 Excellent

Maha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel and quiet area plus excellent services
Stayed 3 nights in Nov 2022
Response from MI on Dec 16, 2022
Dear Maha, We would like to thank you for taking the time to share your feedback. We look forward to welcome you back. We are always delighted to be at your service at Mövenpick Hotel & Resort Al Bida’a Kuwait and we look forward to welcoming you back soon. Best regards, General Manager - Mohamed Ibrahim

8/10 Good

MOHAMMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from MI on Nov 5, 2022
Dear MOHAMMED, We would like to thank you for taking the time to share your feedback. We look forward to welcome you back. We are always delighted to be at your service at Mövenpick Hotel & Resort Al Bida’a Kuwait and we look forward to welcoming you back soon. Best regards, General Manager - Mohamed Ibrahim

10/10 Excellent

Mohammad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good team, clean and spacious room
Stayed 5 nights in Sep 2022
Response from MI on Nov 5, 2022
Dear Mohammad,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for recommending us and we look forward to welcoming you back soon. Sincerely yours, General Manager - Mohamed Ibrahim

2/10 Terrible

Ahmad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
swim and go back home
its a place to go and swim then take shower and go back home ... not comfortable to sleep at hotel
Stayed 1 night in Aug 2022

6/10 Okay

Anfal

Stayed 2 nights in Aug 2022

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from MI on Jul 22, 2022
Dear peter , Thank you for your rating. We are looking forward to serve you again hopefully very soon. Sincerely, General Manager - Mohamed Ibrahim

10/10 Excellent

ABDUL HAFEEZ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Stayed 1 night in Jun 2022
Response from MI on Jul 13, 2022
Dear ABDUL HAFEEZ, We would like to thank you for taking the time to share your feedback. We look forward to welcome you back. We are always delighted to be at your service at Mövenpick Hotel & Resort Al Bida’a Kuwait and we look forward to welcoming you back soon. Best regards, General Manager - Mohamed Ibrahim

10/10 Excellent

Mohammed, Blacksburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort for the kids and family. Hotel is well-maintained. Breakfast buffet includes a lot of varieties. Beach is conveniently accessible.
Stayed 1 night in Jun 2022
Response from MI on Jun 10, 2022
Dear Mohammedو Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice comment is really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

8/10 Good

Husam

Business traveller
Liked: Room comfort
Disliked: Staff & service
Kuwait visit
location is great food is ok service is not ok
Stayed 3 nights in Dec 2021
Response from MI on Dec 12, 2021
Dear Husam, Thank you for taking the time to give us your feedback about your stay at our hotel. We are glad to hear you enjoyed your stay with us and that you found our facilities to your satisfaction. We do have one of the best locations in Kuwait in the heart of the city, with direct access to the beach and in close proximity from key locations, including Kuwait City and the biggest malls in Kuwait. Thank you again for recommending us and we look forward to welcoming you back soon. Sincerely yours, General Manager - Mohamed Ibrahim

6/10 Okay

Faisal

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 5 nights in Nov 2021
Response from MI on Nov 23, 2021
Dear Faisal, Thank you for your rating. We are looking forward to serve you again hopefully very soon. Sincerely, General Manager - Mohamed Ibrahim

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from MI on Nov 23, 2021
Dear Andrew, Many thanks for the 5-stars rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

6/10 Okay

Verified traveller

Liked: Staff & service
Just okay…
My husband and I took the room that had direct access to the pool. Room was of decent size with two stove burners, a full refrigerator, a MW oven and a “washerdryer” (first time I saw one). It was very noisy, not a lot of privacy. There was only ONE towel, one pair of slippers, no robe. Not all amenities mentioned on Hotels.com really matched. Check in process was a little slow and they seemed to be understaffed. Furniture looked very old and apartment was a little dusty. Pillows smelled a little. Unstable Wi-Fi connection. By local standards, Mövenpick is definitely a good deal. By US standards, it was overpriced.
Stayed 1 night in Aug 2021
Response from MI on Aug 16, 2021
Dear our valuable guest, We would like to thank you for taking the time to share your feedback. Rest assured that your comments have been shared with the concerned departments whom are taking you feedback into consideration and working closely with the team to ensure high level of satisfaction. We look forward to welcome you back. Best regards, General Manager - Mohamed Ibrahim

6/10 Okay

Mohamed

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Very good
It was very good over all but the hotel needs renovation and the pool needs more cleaning
Stayed 1 night in Aug 2021
Response from MI on Aug 16, 2021
Dear Mohamed, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Rest assured that your comments have been shared with the concerned department whom are taking you feedback into consideration and working closely with the team to ensure high level of satisfaction. We look forward to welcome you back. Regards Mohamed Ibrahim General Manager

8/10 Good

Adel

Travelled with family
Liked: Property conditions & facilities
Stayed 2 nights in Jun 2021
Response from MI on Jul 5, 2021
Dear Adel, We want to thank you for rating our hotel and we always look forward to welcome you back again. Best Regards, General Manager - Mohamed Ibrahim

8/10 Good

Fahed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed with my family 👪
Very good hotel . beds are not comfortable. Pools and beach were clean
Stayed 2 nights in May 2021
Response from MI on May 31, 2021
Dear Mr. Fahad It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Best regards, General Manager - Mohamed Ibrahim

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service
Booked my girlfriend and 2 of her female friends a 2 night stay from 12-15 May, 2021 for her birthday. Total price 1,500 USD. Upon arrival after presenting her reservation, passport and civil ID she was told that she would not be granted admission because she is not married and the resort is for families only. This is an absolute lie. Infact, the resorts website doesnt state anything even remotely close to this. After going back and forth with the staff for 30 minutes and ultimately refusing to leave after having already paid, the male at the reception pretended to call a supervisor on the phone and then dropped the entire issue. My girlfriend is a black woman and has been treated like this at multiple resorts in Kuwait before. Because of her skin complexion she is immediately perceived to be an african expat and everyone knows that they get disrespected and treated unfairly in Kuwait. She is actually a citizen of the UK. I dont think the resort realized this initially but it is downright shameful to treat anyone like that because of their skin color... Never again.
Stayed 2 nights in May 2021
Response from MI on May 31, 2021
Dear Valued Customer, First of all, I would like to sincerely apologize for any behaviors that may have caused any bad feelings to your girlfriend. I would also like to inform you that we are a global company that is not subject to such behavior, and the evidence for that is that we have more than 23 nationalities around the world are working in the resort from different colors, religions and beliefs, and they are working in a perfect harmony. The resort is subject to internal laws and policies that prohibit unmarried individuals from staying in a hotel even if he/she resides in the state, and this is how most, if not all, hotels in Kuwait have been put in place. Any exception, it is necessary to take the approval from the duty manager to assess the situation in a way that does not harm the reputation of the hotel and not because of a religion, color or belief. One last time, kindly accept my apology, with sincere thanks and appreciation. Ayman Fouad Front Office Manager

8/10 Good

Fatemah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from MI on Apr 12, 2021
Dear Fatemah, Thank you for your rating. We are looking forward to serve you again hopefully very soon. Sincerely, General Manager - Mohamed Ibrahim

8/10 Good

Abdulla

Travelled with family
Liked: Cleanliness, staff & service, room comfort
موڤيمبك البدع
موقع الفندق ممتاز يطل على البحر كباشر ، هادئ ، نظيف ، حمامات سباحه نظيفه ، الغرف ممتازه ولكن ينقصها الصيانه الدوريه مثل الاضاءه لاتعمل كلها والحمام به خرير مزعج انصح بالفندق
Stayed 2 nights in Mar 2021
Response from MI on Mar 31, 2021
السيد عبدالله المحترم، نود أن نشكركم على أخذ وقتكم الثمين لإخبارنا عن تجربتكم. ونود أن نعلمكم بأننا نتخذ قيمة تعليقاتكم بعين الاعتبار، كما أننا نشكركم على هذه الملاحظة التي من شأنها أن تساعدنا على تحسين خدماتنا وتجنب مواقف مماثلة في زيارتكم التالية أو مع ضيوفنا عموما. نحن دائما نتطلع الى الترحيب بكم مرة اخرى الى فندق ومنتجع البدع، وأؤكد لكم أننا لن ندخر جهدا لجعل إقامتكم معنا تجربة أكثر متعة ولا تنسى. شكرا ولكم أطيب التحيات والتقدير والإحترام، المدير العام محمد ابراهيم

8/10 Good

osamah

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Everything was okay but when we arrived the room was dirty !
Stayed 2 nights in Mar 2021
Response from Mohamed Ibrahim on Mar 17, 2021
Dear Mr. Osamah, We would like to thank you for taking the time to share your feedback. Rest assured that your comments have been shared with the concerned department whom are taking you feedback into consideration and working closely with the team to ensure high level of satisfaction. We look forward to welcome you back. Best regards, General Manager - Mohamed Ibrahim

8/10 Good

osamah

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Feb 2021
Response from Mohamed Ibrahim on Mar 8, 2021
Dear osamah, Thank you for taking the time to share your review. We hope to welcome you back to our hotel very soon. Best Regards, General Manager - Mohamed Ibrahim

10/10 Excellent

MUSTAFA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice
Stayed 1 night in Feb 2021
Response from Mohamed Ibrahim on Mar 2, 2021
Dear MUSTAFA, Many thanks for the 5-stars rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice comment really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

10/10 Excellent

GHADEER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chalet in Movenpick
The stay was enjoyable and the service was excellent. I would like to repeat the experience
غرفة الطعام
الصالة في الدور الأرضي
غرفة الخادمة
الصالة في السرداب
Stayed 2 nights in Dec 2020

10/10 Excellent

Fahad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Dec 2020
Response from Mohamed Ibrahim on Dec 28, 2020
Dear Fahad, Many thanks for the 5-stars rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice "Amazing" is really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Clean and beautiful place to stay.
Stayed 1 night in Oct 2020
Response from Mohamed Ibrahim on Oct 28, 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Mövenpick Kuwait Al Bidaa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed Ibrahim General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Mohamed Ibrahim on Sep 18, 2020
Dear our valued guest, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel. We are looking forward to welcoming you soon again! Kind regards, General Manager Mohamed Ibrahim

10/10 Excellent

Manal

Business traveller, Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Nice villa
Amazing 3store villa
Stayed 1 night in Aug 2020
Response from Mohamed Ibrahim on Aug 11, 2020
Dear Manal, We very much appreciate your comments regarding your stay at the Movenpick Hotel & Resort Al Bida'a Kuwait. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed Ibrahim General Manager

8/10 Good

Nasser

Travelled with family
Liked: Property conditions & facilities, room comfort
Good but old
I book the 4 bedroom villa. The villa was really big with many bathrooms But the furniture was old. Livingroom tvs was too small.
Stayed 2 nights in Jul 2020
Response from Mohamed Ibrahim on Jul 26, 2020
Dear Nasser, We would like to thank you for taking the time to share your feedback. Rest assured that your comments "the furniture was old. Livingroom tvs was too small" have been shared with the concerned department whom are taking you feedback into consideration and working closely with the team to ensure high level of satisfaction. We look forward to welcome you back. Best regards, General Manager Mohamed Ibrahim

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2020
Response from AF on Jan 26, 2020
Dear Guest, Many thanks for sharing your rating. It seems that we failed at meeting your expectations and we are very sorry about this. Please be assured that we constantly strive to achieve only the highest levels of quality, service and hospitality and I truly regret that we fell short of our goals.We hope you may share more details with us regarding your experience. We are looking forward to welcome you again. Kind Regards, General Manager - Mohamed Ibrahim

10/10 Excellent

Expedia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant week, excellent hotel
Stayed 6 nights in Jan 2020
Response from Ayman Fouad on Jan 14, 2020
Dear Valued Guest, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice comment regarding the hotel is really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

8/10 Good

Amna

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Ayman Fouad on Jan 7, 2020
Dear Amna, Many thanks for your positive rating further to your stay with us here at the Mövenpick Hotel & Resort Al Bida’a. We are really pleased to know that you enjoyed your stay at our hotel and we are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Movenpick as a brand is recognised as a five star hotel unfortunately this specific hotel is far from that. The rooms are very dated, they need to be refurbished. I’ve stayed in three star hotels which are more attractive from the inside. The pools are not heated and nor is there any indoor pool and the sea in unusable. So if you’re planning to come in the winter months and would like to swim then I would avoid the hotel. That said, all of the staff are fantastic, the rooms were cleaned regularly and the buffet breakfast was great.
Stayed 6 nights in Dec 2019
Response from Ayman Fouad on Jan 7, 2020
Dear Valued Guest. Many thanks for sharing your feedback about your stay at the Mövenpick Hotel & Resort Al Bida’a. It seems that we failed at meeting your expectations and we are very sorry about this. Please be assured that we constantly strive to achieve only the highest levels of quality, service and hospitality and I truly regret that we fell short of our goals. We hope to welcome you again in our hotel to have a second chance to show you the quality of our services. Kind Regards, General Manager - Mohamed Ibrahim

10/10 Excellent

JAMAL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Excellent location, directly on the beach with a breath taking sunrise view over the sea. Plenty of restaurants right outside the hotel. Away from city congestion, yet close to ring roads 5 and 6. The only hotel I found with 3BR suite. Perfect for families.
Stayed 5 nights in Dec 2019
Response from Ayman Fouad on Jan 7, 2020
Dear Jamal, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice comment regarding Excellent location, directly on the beach with a breath taking sunrise view over the sea is really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

10/10 Excellent

SYA, CA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how big the rooms are. Loved the upgrade accommodation. Breakfast buffet was outstanding.
Stayed 2 nights in Nov 2019
Response from Ayman Fouad on Jan 7, 2020
Dear SYA, Many thanks for the 5-star rating for your stay at the Mövenpick Hotel & Resort Al Bida’a, We are really pleased to know that you enjoyed your stay at our hotel, your nice comment regarding the room and the breakfast is really appreciated. We are looking forward to welcoming you soon again! Kind regards, General Manager - Mohamed Ibrahim

10/10 Excellent

Saeed

Stayed 2 nights in Nov 2019