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Best Western Kutaisi – Avis

3.5 out of 5
Best Western Kutaisi
11 Grishashvili Street, Kutaisi

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 43 avis sur 85." "
Note de 8 – Bien, d’après 28 avis sur 85." "
Note de 6 – Acceptable, d’après 9 avis sur 85." "
Note de 4 – Médiocre, d’après 2 avis sur 85." "
Note de 2 – Terrible, d’après 3 avis sur 85." "

9,0/10

Propreté

8,8/10

Service et personnel

7,4/10

Commodités

8,8/10

État et installations de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Marie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The reception woman, Zhana was extremely nice and helpfull
Séjour de 2 nuits en décembre 2018
Shorena Uchaneishvili General Manager a répondu le 9 janv. 2019
Dear Marie, First of all, thank you very much for choosing hotel Best Western Kutaisi for your stay in Kutaisi. We are glad to hear that you enjoyed your stay. Please rest assured that we will pass you thankful words to Zhana. Looking forward to host you again.

10/10 – Excellent

dominique

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Kutaisi est une ville agréable dont les environs offrent des paysages et une nature magnifiques. L'hôtel Best Western est bien situé et son personnel est très attentionné.
Dear Dominique, Thank you very much for your review. We are glad that you enjoyed your stay at our hotel. We are looking forward to host you again. Best Regards,

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Rezi - Reservations Manager a répondu le 30 janv. 2024
Dear Guest, thank you for choosing Best Western as your hotel while visiting Kutaisi. We appreciate your review and will take it into consideration. Our service always improves and next time you stay by us we will provide an even better experience.

6/10 – Acceptable

Jose F

Séjour de 1 nuit en octobre 2023
Nina a répondu le 14 nov. 2023
Thanks for your feedback.

10/10 – Excellent

Tomas, PRAGUE

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice and cozy hotel with great staff , i every enjoy for legendary georgian hospitality

10/10 – Excellent

Kevin, Charleston

Séjour de 1 nuit en septembre 2022

8/10 – Bien

Jessica, Girdwood

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I was very happy with this hotel. I ended up not feeling great from being out in the heat all day and asked them for a second room, which I was able to get with no issue. The AC was amazing, the shower was great and I slept incredibly well. I was well-rested the next day and ready to continue to our next destination. My only complaint is that the breakfast was awful - they could do better here. BW is not a high-end chain, but they tend to have halfway decent breakfasts, especially abroad..this one was not.
Séjour de 1 nuit en août 2022

8/10 – Bien

Mubarak

Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Confort de la chambre
Séjour de 1 nuit en juillet 2022

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Estadia agradável
O hotel é agradável, confortável e bem localizado. Tem um restaurante excelente... único problema é a dificuldade de estacionar em frente ao hotel, pois são poucas vagas.
Séjour de 4 nuits en juin 2022

10/10 – Excellent

ASHRAF

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
جميل
الفندق جميل ، لكن وجدنا رائحة كريههة في الغرف حتى بعد تنظيفها ، لكن هذا لايمنع من القول ان الفندق ممتاز موقعه والطاقم ودود ومتعاون
Séjour de 2 nuits en mai 2022
Revaz Simsive a répondu le 9 juin 2022
Dear Guest, thank you very much for choosing our hotel while traveling to Kutaisi. We highly appreciate your feedback regarding our services and would like to apologize for the unpleasant experience with the smell after cleaning. We are always trying to improve our services so we hope your next stay will be more pleasant. Hope to welcome you back soon!

10/10 – Excellent

daniyal

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
THE place to stay in Kutaisi
The two ladies at reception were amazing. The suites are pretty decent size. The sofa bed however wasn't the most comfortable. Hotel has great location and is very comfortable. Breakfast was pretty decent too.
Séjour de 3 nuits en février 2022
GM a répondu le 21 févr. 2022
Dear guest, thank you very much for choosing our hotel while traveling to Kutaisi. We highly appreciate your feedback regarding our services. We are always trying to improve our services so I hope your next stay will be more pleasant. Hope to welcome you back soon.

10/10 – Excellent

Ivan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent hotel!
Great hotel in a perfecto location in Kutaisi. The stuff is very helpful. Igori from reception made sure I felt like at home. Also a really good breakfast.
Séjour de 1 nuit en décembre 2021
GM a répondu le 12 janv. 2022
Dear Ivan, Thank you very much for choosing our hotel while traveling to Kutaisi. We highly appreciate your feedback regarding our services and we hope it will be more pleasant on your next stay. Hope to welcome you back soon.

8/10 – Bien

Jesse

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Comfortable hotel with a great location
The hotel is in a great location right beside the white bridge and the downtown area with good restaurants and shopping. The room is what you would expect from Best Western. It was comfortable enough with a pull out sofa. We ate at the onsite restaurant and it was good if you are looking for an escape from Georgian food for a meal. The breakfast was okay. There was enough variety.
Séjour de 2 nuits en décembre 2021
GM a répondu le 31 déc. 2021
Dear Jesse, Thank you very much for choosing our hotel while traveling to Kutaisi. We highly appreciate your feedback regarding our services. Hope to welcome you back soon.

2/10 – Terrible

Arun

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Pathetically maintained hotel….
Hotel is not well maintained. Initially we were given room no 502. On entering a foul/ bad smell welcomed us… sofa was full of dog hair and on the sofa there was a mark of pee. Guys you need to clean this, how one can stay in this. On complaint, reception did change the room. But some small issues were cropping up like insect in bathroom, smell in bathroom etc. property has nice fit out but it is not very well maintained. There housekeeping team need a complete overhaul.
Séjour de 2 nuits en juillet 2021
General Manager a répondu le 4 août 2021
Dear Guest, Thank you very much for sharing your experience with us and for your stay. Although we always strive to achieve guest satisfaction, it is clear from your comments that in your case we have not succeeded and for that, I apologize to you. Hope to host you soon and provide the best experience. Looking forward to welcoming you back.

2/10 – Terrible

Voyageur vérifié

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement
Location
Séjour de 3 nuits en juillet 2021

8/10 – Bien

Stephen

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
well situated
well situated hotel that we really enjoyed. lovely staff that were very helpful and friendly. well worth staying
Séjour de 1 nuit en juillet 2021
General Manager a répondu le 25 juill. 2021
Dear Stephen, Thank you very much for reviewing our hotel and services. We are glad to hear that you enjoyed your stay. We hope to welcoming back you soon.

8/10 – Bien

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It is not by any means luxurious hotel. But it’s clean comfortable and well located. I doubt there is a better choice in that particular city.
Séjour de 1 nuit en juin 2021
General Manager a répondu le 27 juin 2021
Dear Guest, Thank you very much for sharing your experience with us and for your stay. It is highly important for us that you have enjoyed your stay. We strive for every guest to relax and feel welcomed. Hope to host you soon and provide an even better experience. Looking forward to welcoming you back.

8/10 – Bien

Juan

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Recomendable
Todo perfecto
Séjour de 1 nuit en mai 2021
General Manager a répondu le 26 mai 2021
Dear Juan, We would like to thank you for your stay with us. We are happy you have enjoyed your visit to our hotel. Your feedback is extremely important to us. We strive to make each of your stays successful. Looking forward to hosting you soon.

2/10 – Terrible

Voyageur vérifié

Voyage en famille
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
A/C in the room didn't work had to switch rooms
Séjour de 2 nuits en mai 2021
General Manager a répondu le 17 mai 2021
Dear Guest, We truly apologize for the inconvenience with AC. We are sorry that we didn't meet your expectations and hope that this will not effect your future choice of hotel for your next trip to Kutaisi. We are looking forward to hosting you again. Warmest Wishes,

4/10 – Médiocre

S

Points faibles : État et installations de l’hébergement
The rooms are super small. As if you are living in Japan. The air conditioning does not work. Woke up in the night to set the thermostat. Called the maintenance to fix it, nothing happened.
Séjour de 1 nuit en mars 2020

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2020

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
very nice people. I like the hotel and I will be back.
Séjour de 1 nuit en janvier 2020
General Manager a répondu le 2 févr. 2020
Dear Guest, Thank you very much for choosing our hotel while traveling to Kutaisi. We highly appreciate your feedback regarding our services. Hope to welcome you back soon. Best Wishes,

8/10 – Bien

Wouter

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2019
General Manager a répondu le 5 janv. 2020
Dear Wouter, We would like to thank you for your stay with us. We are happy you have enjoyed your visit to our hotel. Your feedback is extremely important to us. We strive to make each of your stays successful. Looking forward to hosting you soon.

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, service et personnel
OK hotel, facilities, location. Pleasant staff. However rooms do not have a/c—room temperatures during my stay late in December ranged from 24-27 degrees. I asked to change rooms on day 2, and the 2nd was hotter than the 1st. ‘Chiller switched off; open windows’ I was told. Opening windows means significant external noise 24/7 [horns; construction; motor bikes; dogs barking—at least on the road side, which contains most rooms]. The property is a hotbox : I cooled my room to 18 degrees by leaving windows open all day on a cold day; within 3 hours of closing them, back to 24 degrees. Final morning wake-up booked but no call. Unacceptable in a BW property @ 220+ GEL/room rate
Séjour de 3 nuits en décembre 2019
General Manager a répondu le 5 janv. 2020
Dear Guest, First of all, thank you for choosing our hotel and staying with us. We appreciate you sharing your experience with us and apologize for all the inconvenience that you experienced during your stay. We will do our best you to enjoy your next visit the better way.

8/10 – Bien

T.

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Servicepersonal war sehr nett und bemüht. Zimmer sauber, sehr gute Lage
Séjour de 1 nuit en octobre 2019
General Manager a répondu le 29 oct. 2019
Dear T., First of all, thank you for choosing our hotel and staying with us. Extremely happy your visit was perfect. We appreciate you sharing your experience with us. Will do our best you to enjoy your next visit the same way.

8/10 – Bien

Voyageur vérifié

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en octobre 2019
General Manager a répondu le 16 oct. 2019
Dear Guest, First of all, thank you very much for choosing Best Western Kutaisi for your stay in Kutaisi. We are delighted that you enjoyed your stay. Hope to welcome you back soon. Best Wishes,

10/10 – Excellent

Susan

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2019
General Manager a répondu le 29 oct. 2019
Dear Susan, We would like to thank you for your stay with us. We are happy you have enjoyed your visit to our hotel. Your feedback is extremely important to us. We strive to make each of your stays successful. Looking forward to hosting you soon.

10/10 – Excellent

Voyageur vérifié

Séjour de 1 nuit en août 2019
General Manager a répondu le 1 sept. 2019
Dear Guest, Thank you very much for choosing our hotel while traveling to Kutaisi. We highly appreciate your feedback. Hope to welcome you back soon. Best Wishes,

10/10 – Excellent

Bader

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Best service
The most friendly staff in all the hotels we have been in Georgia, and we have been to the best hotels!! This hotel is even better than some 5 star hotels we tried in Georgia.
Séjour de 2 nuits en août 2019
General Manager a répondu le 1 sept. 2019
Dear Bader, Thank you so much for your review of our hotel and the highest scores for the product and services. And thank you very much for such lovely and warm words about our staff! We are extremely happy that your visit was perfect. We appreciate you sharing your experience with us. We will do our best you to enjoy your next visit the same way. Best Wishes,

6/10 – Acceptable

Mark

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Small rooms
Small rooms. Comfortable bed. No cash exchange in hotel. No ATM. Awkward air conditioning so had to keep window open - could hear plant and equipment all night. Coffee machine did not work at breakfast 5/10.
Séjour de 1 nuit en août 2019
General Manager a répondu le 1 sept. 2019
Dear Mark, First of all, thank you for choosing our hotel and staying with us. We appreciate you sharing your experience with us and apologize for not meeting your expectations. We hope you will give us a chance next time to prove that every guest is very important to us and we strive for every guest to relax and feel welcomed. Hope to host you soon. Best Regards,

10/10 – Excellent

Voyageur vérifié

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great room...amazing breakfadt in the heart of Kutaisi
Séjour de 1 nuit en juillet 2019
General Manager a répondu le 30 juill. 2019
Dear Guest, Thank you very much for staying at Best Western Kutaisi. We are delighted that you enjoyed your stay and liked the hotel. We are looking forward to hosting you soon. Best Regards,

10/10 – Excellent

Voyageur vérifié

Voyage de couple
Location was great. Bathroom shower haf water overflowing. We were not given an option to change room.
Séjour de 1 nuit en juillet 2019
General Manager a répondu le 19 juill. 2019
Dear Guest, Let us express our gratitude towards you for your visit and sincere feedback about the hotel and its services. Your impression and experience is the most important part for us. We apologize for the inconvenience with the bathroom. Looking forward to welcoming you back soon. With Best Regards,

8/10 – Bien

Gabriel

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2019
General Manager a répondu le 19 juill. 2019
Dear Gabriel, We would like to thank you for your stay with us. We are happy you have enjoyed your visit to our hotel. Your feedback is extremely important to us. We strive to make each of your stays successful. Looking forward to hosting you soon. Best Regards,

10/10 – Excellent

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room is clean and the receptioniat is very helpful
Séjour de 1 nuit en juin 2019
General Manager a répondu le 9 juill. 2019
Dear Guest, We would like to thank you for your stay with us. We are happy you have enjoyed your visit to our hotel. Your feedback is extremely important to us. We strive to make each of your stays successful. Looking forward to hosting you soon.

10/10 – Excellent

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very good location and service. Would recommend to all
Séjour de 2 nuits en mai 2019
Shorena Uchaneishvili General Manager a répondu le 5 juin 2019
Dear Guest, Thank you very much for choosing Best Western Kutaisi for your stay and reviewing our hotel and services. We are delighted that your stay was enjoyable. Looking forward to hosting you soon again. Best Regards,

10/10 – Excellent

christos

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en mars 2019

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
立地が素晴らしい。中心部に歩いて行ける距離
Séjour de 1 nuit en mars 2019
Shorena Uchaneishvili General Manager a répondu le 17 mars 2019
Dear Guest, Thank you very much for choosing our hotel while traveling to Kutaisi. We are very happy that you liked the hotel especially the location. Looking forward to host you soon. Best Regards

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Convenient for staying after arriving at Kutaisi airport. There is a lot of construction around the hotel, but the inside of the hotel is a clean and comfortable oasis. Helpful staff.
Séjour de 1 nuit en janvier 2019
Shorena Uchaneishvili General Manager a répondu le 30 janv. 2019
Dear Guest, First of all, thank you very much for choosing Hotel Best Western Kutaisi while traveling to Kutaisi. We are delighted to hear that you enjoyed your stay. We are looking forward to host you soon. Best Wishes,

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
è senz'altro uno dei migliori alberghi in cui siamo stati, ottima posizione, ambienti raffinati ma mai pesanti, per tutti le lampade di Tom Dixon, personale gentilissimo, con inglese perfetto, fantastica terrazza sia coperta che scoperta, ottima colazione con standard (alto) europeo
Séjour de 3 nuits en décembre 2018
Shorena Uchaneishvili General Manager a répondu le 9 janv. 2019
Dear Guest, Thank you very much for your kind review. We are delighted that you enjoyed your stay. We hope to see you soon. Best Wishes,

10/10 – Excellent

Martin

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A great start to our trip
There was a little confusion over the booking but this was sorted out. The staff were very helpful and the hotel exceeded my expectations. Great location and a nice bar restaurant on the top floor.
Séjour de 1 nuit en décembre 2018
Shorena Uchaneishvili General Manager a répondu le 3 janv. 2019
Dear Martin, Thank you very much for choosing our hotel while traveling to Kutaisi. We are delighted that your visit was joyful and the hotel even exceded your expectations. Looking forward to host you soon. Best Wishes,

10/10 – Excellent

Alexander

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Очень хороший,чистый,новый отель! Однозначно лучший в Кутаиси
Séjour de 1 nuit en décembre 2018
Shorena Uchaneishvili General Manager a répondu le 3 janv. 2019
Уважаемый Александр, Спасибо Вам большое за Ваш теплый отзыв о нашей гостинице. Надеемся на Ваш очередной визит к нам. С уважением,

10/10 – Excellent

Piotr

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Highly recommend!
Very nice hotel with stunning rooftop restaurant / bar walking distance from the city center. Room was very spacious and the hotel staff extremely friendly. Wish the rooftop restaurant had greater choice of local cuisine.
Séjour de 1 nuit en novembre 2018
Shorena Uchaneishvili General Manager a répondu le 29 nov. 2018
Dear Piotr, First of all thank you for choosing our hotel and staying with us. We are extremely happy that your visit was perfect. We appreciate you sharing your experience with us. We will do our best you to enjoy your next visit the same way. Best Wishes,

8/10 – Bien

NADINE

Despite the time (3am), staff were very welcoming and helpful and this continued throughout our stay. The hotel is modern and clean, breakfast is very nice. if you want to have a quiet room, better not to stay the the front.
Séjour de 4 nuits en novembre 2018
Shorena Uchaneishvili General Manager a répondu le 29 nov. 2018
Dear Nadine, Thank you very much for choosing our hotel for your stay in Kutaisi. We are very glad you liked the hotel and it's services. Looking forward to welcome you soon. Best Wishes

10/10 – Excellent

TT

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The best hotel in Kutaisi ...Bravooooo.... We will be back ❤️
Séjour de 6 nuits en octobre 2018
Shorena Uchaneishvili General Manager a répondu le 29 nov. 2018
Dear TT, Thank you very much for your lovely words. Hope to welcome you soon. Warmest Wishes,

8/10 – Bien

Marta

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Se abbassano la temperatura nelle stanze perfetto!
L'albergo è comodissimo come posizione.. le stanze sono abbastanza grandi ed alcune hanno una vista molto bella sul fiume, ma la temperatura delle stanze esageratamente alta.. il personale è molto gentile, ma può migliorare: ho chiesto ad un assistente in reception di abbassare la temperatura delle stanza e una crema corpo e mi ha detto che avrebbe provveduto di lì a breve e non lo ha fatto. Il bar ristorante sul tetto merita!
Séjour de 3 nuits en novembre 2018
Shorena Uchaneishvili General Manager a répondu le 29 nov. 2018
Dear Marta, Thank you so much for the great review of our hotel and high marks for our facilities and services! We are very pleased to hear you enjoyed your stay with us. Looking forward to host you again. Regards,

10/10 – Excellent

David

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent hotel!
A lovely hotel with great staff that are a credit to the Hotel. Lovely modern comfortable rooms and great views of the river from the higher floors rooms. Superb restaurant on the rooftop sixth floor very reasonably priced with great service also. This hotel is ideally situated just across the foot bridge and only a few minutes walk from the center of town. Well recommended and will be returning ! Special mention to reception staff Lana & Zura for whom nothing was too much trouble.
Séjour de 4 nuits en octobre 2018
Shorena Uchaneishvili General Manager a répondu le 29 nov. 2018
Dear David, Thank you so much for your review of our hotel and the highest scores for the product and services. And, a special gratitude for pointing out what you have liked the most - hotel location, friendliness and attentiveness of our employees. We have made sure that Lana and Zura from the reception hear your lovely words and get the deserved praise for the job well done. We are very pleased to hear you enjoyed your stay with us. It's something our employees take a great pride in, so we value your feedback. We hope you will visit us again soon and look forward to welcome you back!

8/10 – Bien

Ahad

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2018
Shorena Uchaneishvili General Manager a répondu le 29 nov. 2018
DEar Ahad, We would like to thank you for your stay with us. We are happy you have enjoyed your visit at our hotel. Your feedback is extremely important for us. We strive to make each of your stays successful. Looking forward to hosting you soon.

8/10 – Bien

DORIT

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2018
Shorena Uchanieshvili General Manager a répondu le 1 oct. 2018
Dear DORIT, First of all thank you for choosing our hotel and staying with us. Extremely happy your visit was perfect. We appreciate you sharing your experience with us. Will do our best you to enjoy your next visit in the best way. Best Wishes,

10/10 – Excellent

QN, Saarland

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nettes Stadthotel kann man nur empfehlen... sauber nett ordentlich
Séjour de 7 nuits en septembre 2018
Shorena Uchaneishvili General Manager a répondu le 1 oct. 2018
Dear QN, We would like to thank you for your stay with us. We are happy you have enjoyed your visit at our hotel. Your feedback is extremely important for us. We strive to make each of your stays successful. Looking forward to hosting you soon. Best Wishes,

6/10 – Acceptable

worldtraveller, Vancouver

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Would Not Recommend
We were upgraded when we complained about the original room we were given. Front desk staff was helpful.The suite was spacious but that was the only good thing. Housekeeping did a terrible job. There were ants on tables. Food scraps on sofa. And the wifi is so slow in the room. The roof top restaurant service was so so. The only good thing is location but the white bridge outside was closed for renovation and we had to make a detour to cross the river into old town,
Séjour de 1 nuit en septembre 2018
Shorena Uchaneishvili General Manager a répondu le 1 oct. 2018
Dear worldtraveller, We take our guests’ feedback very seriously and I can guarantee you that we have already taken the necessary actions to improve the Housekeeping Service. Thank you very much for this review, I will certainly share it with the team. We hope you will visit us again soon and looking forward to welcome you again!