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Reviews of Stayinn Gateway Hotel Apartment

3 out of 5
Stayinn Gateway Hotel Apartment
No 9 Jalan Bukit Mata, Kuching, Sarawak

Reviews

7.4

Good

Rating 10 - Excellent. 25 out of 166 reviews" "
Rating 8 - Good. 81 out of 166 reviews" "
Rating 6 - Okay. 40 out of 166 reviews" "
Rating 4 - Poor. 12 out of 166 reviews" "
Rating 2 - Terrible. 8 out of 166 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Ayunie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

8/10 Good

IvanOh, KL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and well maintained. Staff, from front desk to housekeeping are friendly and helpful. Price is decent. Location is in the city but without the hustle and bustle of traffic...could be the Covid 19...Would certainly recommend friends this place.
Stayed 4 nights in Jul 2020

10/10 Excellent

Muhammad Radhi Aiman

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hard to get parking
Stayed 1 night in Jul 2020

6/10 Okay

Christine

Travelled with group
Disliked: Cleanliness
unable to get a king bed last min , bedsheet was spotted with black inks and stains , makeup room wasnt properly done . and the free parking wasnt properly advised , ended up with ticket fine . ;(
Stayed 3 nights in Oct 2019
Response from Stanfield Eagle on Dec 15, 2019
Hi Christine, Greetings from Ariva Gateway Kuching! Thank you for your feedback. I'm sorry to hear that the room & the make up services weren't up to the standard you've come to expect from us. We will addressed this matter to our housekeeping team to ensure this wont happen again. I also disappointed to hear that you receive a fine ticket. For this we will have our Front Office to brief & explain to the guest about the parking. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Thank you

4/10 Poor

Eric

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location is good & counter staffs are friendly. The apartment we stayed is very dated. The toilet is infested with houseflies, we killed about 50 houseflies during our 2 days stay there.
Stayed 2 nights in Apr 2019
Response from Marie - Guest Experience Team on May 27, 2019
Hi Eric, Many thanks for your review and regret to learn that you encounter such problem during your stay. We looked into your comment and arranged thorough cleaning at the room accordingly.

8/10 Good

Azhar

Liked: Cleanliness, staff & service, amenities
Staff was friendly but room carpet wasnt very clean
Stayed 3 nights in Mar 2019
Response from Marie Sandie - Guest Experience Team on Mar 12, 2019
Dear Mr Azhar, Many thanks for your feedback and hope you enjoyed your vacation as a whole. Your valuable comment has been shared to the department concerned. We hope to see you again next time!

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019
Response from Marie Sandie - Guest Experience Team on Jan 24, 2019
Good day and hello Sir/Miss! Many thanks for your review and hope to see you again...

10/10 Excellent

Morsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from MARIE SANDIE on Jul 9, 2018
Dear Mr Morsin, Wow! We are so delightful with your awesome rating and wish to welcome you again in future! Best wishes from Ariva Gateway Kuching..

8/10 Good

Chin Yen

Liked: Staff & service
Disliked: Property conditions & facilities
Nice location but old and tired
The building is getting old and tired but I can’t fault the location. The staff was friendly but the apartment needs to improve on its noise insulation. You could hear the neighbor clearly and the noise from the karaoke nearby on a Friday night was just horrible.
Response from Marie on May 21, 2018
Dear Chin Yen Chin, We are sorry that you had unpleasant experience with our room condition and surrounding. Your comments had been shared among our colleagues for them to look into. We'll work hard to fix the issue and thank you for sharing it here.

6/10 Okay

Sp, Sg

Liked: Staff & service
Disliked: Room comfort
Normal
Stayed there for 3 nights. Room size was OK. Condition was normal but can be better. Have to take a lift to level 4 to reception and then another lift to the room. More like an apartment than hotel. I would say it's a simple and affordable stay. Don't expect too much or you'll be disappointed.
Stayed 3 nights in Apr 2018
Response from Marie - Guest Experience Team on May 21, 2018
Dear SP, Thank you for sharing your experience here.Yes, Ariva Gateway is a Serviced Residences does not have full service unlike hotels. We offer simple and affordable accommodation for guests coming with families and friends. We hope to welcome you again in future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall ok
Strategic place but difficult to park car and not safety to park car at parking place for whole night. No Internet in room, I requested when I booked the room, but arrived there with disappointment , only can online at lobby. Swimming pool n bedroom I give 4stars.
Stayed 3 nights in Mar 2018
Response from Marie - Guest Experience Team on May 21, 2018
Dear Sir, Thank you for your comments and hope to see you again in future.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor lift service
Stayed 2 nights in Dec 2017
Response from Ariva Gateway Kuching Serviced Residences on Jan 8, 2018
Hi Sir/Ms, Thank you for your comment/review. Management of Ariva Gateway Kuching Service residence will take serious all comment from guest to improve our service and facilities. Thank you again for your review and hope to see you again in future. Regard, (From Assistant Front Office Manager)

6/10 Okay

Rachid, Selangor

Room need refurbishment
Room with musty smell... No designated parking service ... Not a most malaysian friendly toilet with a spray hose
Stayed 2 nights in Dec 2017
Response from Marie S on Dec 27, 2017
Dear Mr Rachid, Thank yo for sharing you review during your recent stay. Our sincere apology for the inconveniences encountered during your stay with us. We share you comments with our team for us to look into.

10/10 Excellent

satiah

Liked: Cleanliness, property conditions & facilities, room comfort
room is clean and hotel location and view is good. but problem with parking. guess need to pay the parking
Stayed 1 night in Dec 2017
Hi Mdm Satiah, Thank you for your comment/review. Management of Ariva Gateway Kuching Service residence will take serious all comment from guest to improve our service and facilities. Thank you again for your review and hope to see you again in future. Regard, (From Assistant Front Office Manager)

8/10 Good

Normaizatul

Liked: Staff & service
Stayed 1 night in Dec 2017
Thank you very much for your rating Normaizatul. We hope to see you again!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Reasonable
The building, corridor and room were all in desperate need for removation, especially the bathroom. I only got two bath towels and I had to ask to have them changed after a couple of days. The hotel is not environmentally friendly. The aircon was always on even if I turned it off on my way out, it got turned back on when I was away. The bathroom was moudy. It was not a four stars. For the price I guest one should not ask for too mcuh. It is very close to Pullman and Hilton and is walking distance to a few good local restuarants and the river front. The staff were friendly and very helpful otherwise. Wifi was very slow
Stayed 3 nights in Nov 2017
Hi Sir/Ms, Thank you for your comment/review. We really appreciate for the good comment. Management of Ariva Gateway Kuching Service residence will take serious all comment from guest to improve our service and facilities. Thank you again for your review and hope to see you again in future. Regard, (From Assistant Front Office Manager)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Hi Sir/Ms, Thank you for your comment/review. Management of Ariva Gateway Kuching Service residence will take serious all comment from guest to improve our service and facilities. Thank you again for your review and hope to see you again in future. Regard, (From Assistant Front Office Manager)

8/10 Good

Jeannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2017
Response from Marie - Guest Experience Team on May 22, 2018
Hi! Thank you for rating us. We hope to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice stay.
The hotel was in a good location only 10 minutes walk to the river where you will find all the action. The rooms and bathroom was clean and the beds and linens comfortable though the pillows were a bit thick and hard which made sleeping difficult but when I asked for a softer pillow they managed to find a couple. Alround the hotel was a good stay and we came away from Kuching feeling relaxed.
Stayed 5 nights in Sep 2017
Hi Sir/Ms, Thank you for your comment/review. We really appreciate for the good comment. Management of Ariva Gateway Kuching Service residence will take serious all comment from guest to improve our service and facilities. Thank you again for your review and hope to see you again in future. Regard, (From Assistant Front Office Manager)

8/10 Good

mel, aus

Liked: Staff & service, room comfort
Spacious place to stay for a family
Close to everything. Easy place to stay for a family. Good pool.
Stayed 6 nights in Sep 2017
Response from Abu on Oct 25, 2017
Hi Mel, Really appreciate for you good review for our Service residences. Management of Ariva Gateway Kuching service residence will take serious all comment from our guest to improve our service and facilities. Thank you again and hope to see you again in future. Regards, (From Assistant Front Office Manager)

8/10 Good

Gim Hong

Liked: Cleanliness, staff & service, room comfort
Difficult to locate hotel reception.
I booked 2 rooms for my stay from 8 to 10 September. As our flight arrived late in the night, upon arrival at the building we could not locate the reception of the hotel as the hotel's reception is located on the 4th level and also that as the building also include offices, the main lift lobby area was locked and we could get in. We went round the building and located another lift lobby area. There were no signs indicating the hotel reception. At checking in, we were surprised that the 2 rooms we booked had king size bed when at the time of booking some 1.5 months ago, I requested for 1 room with a king bed and the other room to have 2 single beds. The receptionist explained that the change was instructed by management. I would have preferred that the hotel sent me an earlier notification of being unable to fulfill our bed preferences. Otherwise stay at hotel was good but the hotel looks dated and the corrider leading to the rooms smelt of stale dampness. It is centrally located and within 3 minutes of walking to Jln Padungan.
Stayed 2 nights in Sep 2017
Hi Gim Hong, Thank you for your comment/review. Management of Ariva Gateway Kuching Service residence will take serious all comment from guest to improve our service and facilities. Thank you again for your review and hope to see you again in future. Regard, (From Assistant Front Office Manager)

8/10 Good

Lee

Liked: Room comfort
Ok
suitable for short stay. Don't get fool by the photos.
Stayed 1 night in Jul 2017
Hi Sir/Ms, Thank you for your comment/review. Management of Ariva Gateway Kuching Service residence will take serious all comment from guest to improve our service and facilities. Thank you again for your review and hope to see you again in future. Regard, (From Assistant Front Office Manager)

2/10 Terrible

Gabrielle, melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accurate rating 2star
We have travelled extensively. Massive let down. Room and hotel smelt terrible of mould and smoke. Facilities were dirty with excessive mould in wet areas, stench in rooms. Bins in lobbys were overflowing the whole stay, evrywhere was grubby. Breakfast was very basic. We left after 2 nights and moved to the Pullman.
Stayed 5 nights in Jun 2017
Response from Ariva Gateway Kuching Serviced Residences on Dec 14, 2017
Hi Gabrielle, Thank you for your comment/review. Management of Ariva Gateway Kuching Service residence will take serious all comment from guest to improve our service and facilities. Thank you again for your review and hope to see you again in future. Regard, (From Assistant Front Office Manager)

6/10 Okay

Mohd, Penang, Malaysia

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good hotel near to Pullman or Hilton in Kuching
Internet connection was poor. Was only able to connect to the network on the first night there, subsequently, failed to connect despite trobleshooting my device. Staff assured me that they will inform the network provider regarding the issue and recommended me to connect to other floor networks, but I was still unable to connect to those using my laptop and mobile phone. Nevertheless, it is a reasonably-priced hotel located within the vicinity of the likes of Pullman (50 metres away) and Hilton. Room (4/5) - comfortable bed, balcony was available, air-conditioning was in working order and hot shower was available at all time. Staffs were friendly, approachable and helpful. Checkout was fast - only needed to pass them my keys and that was it. Overall, I would recommend this hotel (service apartment) for stay, if you would not mind staying without internet connection. A good alternative if you are heading down to Kuching for a conference, etc. held at Pullman/Hilton and would like to spend less for a similar quality accommodation. (Hopefully the administrators will have sorted this issue out by the time you see this review)
Response from Ariva Gateway Kuching Serviced Residences on Dec 12, 2017
Hi Sir, Really appreciate for you good review for our Service residences. Management of Ariva Gateway Kuching service residence will take serious all comment from our guest to improve our service and facilities. Thank you again and hope to see you again in future. Regards, (From Assistant Front Office Manager)

4/10 Poor

tey, Selangor

Disliked: Property conditions & facilities
Poor Parking. NExt to best seafood food court.
The poor image is they do no have parking. If you stay on weekday. High chance to get Saman . As it is public goverment parking area. Breakfast choice is extremely less. If you want book it, please select no breakfast, save the money to go outside eat.
Response from Ariva Gateway Kuching Serviced Residences on Dec 14, 2017
Hi Sir/Ms, Thank you for your comment/review. Management of Ariva Gateway Kuching Service residence will take serious all comment from guest to improve our service and facilities. Thank you again for your review and hope to see you again in future. Regard, (From Assistant Front Office Manager)

4/10 Poor

L, Sabah, Malaysia

Liked: Staff & service
Disliked: Property conditions & facilities
Dated and in need of maintenance
We stayed in a Superior King Room at Ariva when we were stopping by Kuching for a night. Staff were generally friendly and helpful, check in was quick. However, that's about where the positives end. The hotel is very dated - it looked like it could have been a decent hotel years ago, but it is now just a very old place with a shaky lift, sinking beds, loose and leaking taps and stained carpets. Shower pressure was great and we were able to check in early (around 10am) and check out late (1pm) at no extra charge, so these were plus points. However, all things considered, we wouldn't recommend this hotel for its price.
Response from Ariva Gateway Kuching Serviced Residences on Dec 14, 2017
Hi Sir/Ms, Thank you for your comment/review. Management of Ariva Gateway Kuching Service residence will take serious all comment from guest to improve our service and facilities. Thank you again for your review and hope to see you again in future. Regard, (From Assistant Front Office Manager)

6/10 Okay

Abdullah, Kuala Lumpur

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No breakfast provided (checked with hotel staff), contrary to booking n iterinary statement. Can I get refund? This hotel not suitable for muslim, no pail, no water hose at toilet bowl.

10/10 Excellent

CHUNG PONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Value
We felt comfortable and safe staying at this hotel. Plus it also has a rooftop pool so it was really nice.

8/10 Good

salem, kuala lumpur

Liked: Room comfort
great locations and suitable for family.
room size and location are great BUT having problem with parking. no parking space and we have to pay for the parking

6/10 Okay

Joe, KL

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Old facilities
Not value for money. Old facilities. Warm food during breakfast.
Response from Marie on Feb 7, 2017
Dear Mr Joe, Thank you for sharing your experience during your stay. Your comment on the breakfast was highlighted to our team accordingly. We sincerely hope to accommodate you next time. Best regards, Marie Guest Experience Team

10/10 Excellent

harnani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Feb 7, 2017
Hi Ms Harnani, Thank you for your valued feedback. It was pleasure to have you stayed with us. See you next time! Sincerely, Marie Sandie Guest Experience Team

8/10 Good

Syed

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Response from General Manager on Feb 7, 2017
Dear Mr Syed, Thank you for your valued rating. We are looking forward to accommodate you in future. Sincerely, Marie Sandie

8/10 Good

William, Singapore

Liked: Cleanliness, staff & service, room comfort
Within walking distance to many of the attractions
Clean and comfortable. Good value for money. Counter staff was friendly and helpful.
Response from Marie Sandie on Feb 10, 2017
Dear Mr William, Thank you for your comment and kind words. We hope to see you again soon.

8/10 Good

HABSAH

Liked: Property conditions & facilities, room comfort
Good
Response from General Manager on Feb 10, 2017
Dear Ms Habsah, Thank you for staying with us. We are glad to hear that you had a good stay. We look forward to welcome you in future. Regards, Marie Guest Experience Team

8/10 Good

Saiful, Nilai

Liked: Staff & service, room comfort
It was a good stay. The room is provided with all the necessarry amenities, and even with in-room laundry! Shopping mall, food stalls/restaurants are just nearby. Only airconds are just quite a drawback: old and not functioning properly sometimes. Breakfast is decent.
Response from Marie on Feb 10, 2017
Dear Mr Saiful, Thank you for sharing you experience during your stay. Despite our strategic location, we care for our guests convenience and comfort level. Your feedback has been shared with relevant department and staffs. Looking forward to welcome you again in future.

8/10 Good

Kay, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
We stayed for a 4 nights at Ariva Residence for leisure. Upon check-in, the staff greeted us and check-in process was quick n simple. Our room was very spacious for the price that we pay. The hotel offered a parking card which was complimentary with a deposit of RM 100 (refundable). Definately a benefit! We had an issue with the next door guest. They are very noisy during the night. We complained to the Reception and they arranged for a room change that day. Bfast is very basic. But, we dont mind becoz it was cozy area.And, plenty of choices nearby. Spoke to one of the Housekeeping lady, level 10, (cant remember her name). Good communication and showed interest in guest needs. Overall, am quite happy.

8/10 Good

MIERANIE WATIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Convinient Hotel
comfortable and enjoyable

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the river
Good food spots close by. Several malls walking distance.

8/10 Good

Ling Ling, Australia

Liked: Staff & service
Disliked: Room comfort
Staff service exceeded expectations but not room
The staff came up with a birthday cake which was a pleasant surprise. It should be noted that one has to lug luggage up several steps to get to the lobby on the 4th floor and the room was not the same as that featured on the website. There is no free car parking but one can par

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Room is large. Bathroom adequate but not modern,
Nice location walking distant to the river, shops, food stalls, money changer, good experience

10/10 Excellent

john koh, Malacca, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay.
Love it, worth it. Simple breakfast and excellent staffs. Only minor set back is the lift to the lobby is slow due to offices up the building.

10/10 Excellent

Mohd Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Hiong Ping

8/10 Good

GG, Kch

Liked: Cleanliness, property conditions & facilities, room comfort
Best Service Apartment with Reasonable Price!
Check in with ease. The apartment comes with all the utensil needed for cooking and even washing machine! The pool is very family friendly. Sauna and Steam room is good enough for a few lads to enjoy. It's just like second home feelings! It will be great if hotels can provide mini laundry detergent and dishwasher liquid for convenience =) Breakfast however is a disappointment. Serve more varieties eg: scramble eggs, croissant, local kueh... Coffee is very aroma tho.. Love it!

6/10 Okay

Verified traveller

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Sadly disappointed by the Ariva Gateway. It's more a 3 star facility which is let down by the age of the building. e.g.: Of the 6 lifts, 3 were unserviceable. ... a situation made worse by the fact that reception is on the 4th floor (and the hotel also starts from the 4th floor) and hence the left is shared with all commercial users of the building. Breakfast is also very simple. The staff tried their best and were very responsive. I think they are really being let down by the building and hotel owners.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Comfortable
Expected the hotel to be more beautiful

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price
Good price! just the WiFi in the room is not really working. All other things are fine.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort