Title: The Chateau Spa & Wellness Resort - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Chateau Spa & Wellness Resort Luxury hotel with 5 restaurants and a full-service spa ![Exterior](https://images.trvl-media.com/lodging/5000000/4310000/4308800/4308783/7489229f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/bebf4c79-4d09-484d-ad7c-5e6ae7d8a5ef-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Indoor wedding](https://images.trvl-media.com/lodging/5000000/4310000/4308800/4308783/c28596fe.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor wedding](https://images.trvl-media.com/lodging/5000000/4310000/4308800/4308783/12ce175f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Couples treatment rooms, sauna, hot tub, steam room, body treatments](https://images.trvl-media.com/lodging/5000000/4310000/4308800/4308783/7ad6010b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Chateau Spa & Wellness Resort offers a luxurious mountain retreat with Swedish massages and five dining options. Kids enjoy a pool and game room, while adults relax at the outdoor pool with sun loungers. Free in-room WiFi and on-site car rentals add convenience. 9.0 Wonderful ## Popular amenities - Pool - Bar - Room service - Housekeeping - Spa - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Dec. 1 - Dec. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=4308783&PinnedHotelID=4308783&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=4308783&PinnedHotelID=4308783&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 2 - Dec. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=4308783&PinnedHotelID=4308783&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=4308783&PinnedHotelID=4308783&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=4308783&PinnedHotelID=4308783&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=4308783&PinnedHotelID=4308783&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 12 - Dec. 14](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=4308783&PinnedHotelID=4308783&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=4308783&PinnedHotelID=4308783&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 22 of 22 rooms ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4310000/4308800/4308783/488201ff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double or Twin Room 8.0 Very good 2 reviews ### Highlights Soundproofed Air conditioning Smart TV Pillow menu Blackout drapes/curtains Ceiling fan Premium bedding Private bathroom - 269 sq ft - Resort view - Sleeps 2 - 1 King Bed OR 2 Twin Beds ![Premier Room | View from room](https://images.trvl-media.com/lodging/5000000/4310000/4308800/4308783/8f1b5e80.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Room ### Highlights Soundproofed Air conditioning Smart TV Pillow menu Blackout drapes/curtains Ceiling fan Premium bedding Private bathroom - 377 sq ft - Hill view - Sleeps 3 - 1 King Bed OR 2 Twin Beds ![Suite, 1 Bedroom](https://images.trvl-media.com/lodging/5000000/4310000/4308800/4308783/7e38b1b7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom ### Highlights Soundproofed Air conditioning Smart TV Pillow menu Ceiling fan Blackout drapes/curtains Premium bedding Separate bedroom - 646 sq ft - 1 bedroom - Hill view - Sleeps 2 - 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4310000/4308800/4308783/2e0b4dd9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Bedrooms ### Highlights Soundproofed Air conditioning Smart TV Pillow menu Ceiling fan Blackout drapes/curtains Premium bedding 2 bedrooms - 1453 sq ft - 2 bedrooms - Hill view - Sleeps 4 - 1 King Bed and 2 Twin Beds ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4310000/4308800/4308783/2e0b4dd9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 3 Bedrooms 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Smart TV Pillow menu Ceiling fan Blackout drapes/curtains Premium bedding 3 bedrooms - 1668 sq ft - 3 bedrooms - Hill view - Sleeps 8 - 2 King Beds and 2 Twin Beds ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4310000/4308800/4308783/6b2c7c3f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room - Sleeps 2 ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4310000/4308800/4308783/6b2c7c3f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Room - Sleeps 2 ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4310000/4308800/4308783/5bfa6f62.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier King Room - Sleeps 2 ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4310000/4308800/4308783/5bfa6f62.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Twin Room - Sleeps 2 ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4310000/4308800/4308783/25f5e1f1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Noble King Suite - Sleeps 2 ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4310000/4308800/4308783/3a633687.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Noble Twin Suite - Sleeps 2 ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4310000/4308800/4308783/7fb7b090.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room - Sleeps 4 ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4310000/4308800/4308783/488201ff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, 2 Bedrooms 10.0 Exceptional 2 reviews ### Highlights Soundproofed Air conditioning Smart TV Pillow menu Ceiling fan Blackout drapes/curtains Premium bedding 2 bedrooms - 904 sq ft - 2 bedrooms - Hill view - Sleeps 4 - 1 King Bed and 2 Twin Beds ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4310000/4308800/4308783/6b2c7c3f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room - Sleeps 2 ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4310000/4308800/4308783/5bfa6f62.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Room - Sleeps 2 ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4310000/4308800/4308783/7b9bba6e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Suite Non smoking - Sleeps 4 ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4310000/4308800/4308783/5ec118d4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Three Bedroom Suite Non Smoking - Sleeps 6 ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4310000/4308800/4308783/fa6000d5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Noble Suite - Sleeps 2 ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4310000/4308800/4308783/1869b0d3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier King Room - Sleeps 2 ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4310000/4308800/4308783/6b2c7c3f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Room - Sleeps 2 ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4310000/4308800/4308783/9ab2c1e5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Jacuzzi Suite - Sleeps 2 ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4310000/4308800/4308783/a53b2074.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One Bedroom Suite - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKuantan-Hotels-The-Chateau-Spa-Organic-Wellness-Resort.h4308783.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKuantan-Hotels-The-Chateau-Spa-Organic-Wellness-Resort.h4308783.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C3.40633%2C101.83992&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=nNBHjpu-ObHklsmId8TLP1igm24=) Km 48 Persimpangan Bertingkat, Lebuhraya Karak, Bukit Tinggi, Pahang, 28750 #### What's nearby - La Santé Spa - 5 min walk - 0.5 km - Berjaya Hills Botanical Garden - 4 min drive - 1.9 km - Genting SkyWorlds Theme Park - 42 min drive - 33.2 km - KLCC Park - 53 min drive - 52.4 km - Petronas Twin Towers - 54 min drive - 52.8 km #### Getting around - Kuala Lumpur Gombak Station - 43 min drive - Subang (SZB-Sultan Abdul Aziz Shah) - 65 min drive #### Restaurants - ‪Noodle Bar - ‬57 min drive - ‪Pot Luck - ‬57 min drive - ‪Starbucks - ‬10 min walk - ‪Le Poulet Roti - ‬9 min walk - ‪Mushroom Farm Restaurant (香菇園海鮮飯店) - ‬58 min drive ## About this property ### The Chateau Spa & Wellness Resort Luxury family-friendly hotel in the mountains You can look forward to a terrace, 2 coffee shops/cafes, and a garden at The Chateau Spa & Wellness Resort. Indulge in aromatherapy, reflexology, and a massage at La Sante, the onsite spa. At the 5 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and a poolside location. Yoga classes and fitness classes are offered at the gym; The Chateau Spa & Wellness Resort also has a playground, a hair salon, and an arcade/game room. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and car rentals on site. Other perks include: - An outdoor pool and a children's pool, along with sun loungers and pool umbrellas - Free self parking and valet parking - Limo/town car service, express check-in, and an elevator - Tour/ticket assistance, free newspapers, and luggage storage Room features All 150 rooms have comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and air conditioning. More conveniences in all rooms include: - Free toiletries and hair dryers - Flat-screen TVs with premium channels - Coffee/tea makers, ceiling fans, and daily housekeeping ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/115000000/114520000/114516900/114516848/c72e4281.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Signata Genting Highlands Genting Highlands - Pool - Spa - Kids pool - Waterslide 10 Exceptional 1 review CA $70 CA $87 total includes taxes & fees Dec 2 - Dec 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=114516848&PinnedHotelID=114516848&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/2000000/1680000/1679900/1679803/827c16e6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Colmar Tropicale Bukit Tinggi - Pool - Spa - Kids pool - Free WiFi 7.4 Good 920 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=1679803&PinnedHotelID=1679803&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/88000000/87140000/87136200/87136138/3fc9f5e9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Yanné, Onsen Hotel Genting Highlands - 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Dec 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=27236074&PinnedHotelID=27236074&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Height restrictions apply for onsite parking - Roundtrip airport shuttle (surcharge) - Free area shuttle - Limo/town car service - Free self parking on site - Free valet parking on site - Wheelchair-accessible parking available ### Food and drink - 2 coffee shops/cafes - 5 restaurants - A bar/lounge - Snack bar/deli ### Restaurants on site - Belle Vue - La Assiette - La Vie - Le Rouge - Salon Cigar Lounge ### Things to do - Arcade/game room - Billiards/pool table - Children's pool - Fitness classes - Full-service spa - Gym - Outdoor pool - Piano - Pilates classes - Playground - Sauna - Steam room - Yoga classes ### Family friendly - Arcade/game room - Children's pool - Children's toys - Free area shuttle - Laundry facilities - Outdoor pool - Playground - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Business services - Business center - Conference center - Meeting rooms ### Outdoors - Garden - In the mountains - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 12 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Facials - Hot tub - Manicures/pedicures - Mud bath - Prenatal massages - Reflexology - Sauna - Spa open daily - Steam room - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Braille/raised signage - Elevator - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - 2 buildings - 7 floors - Banquet hall - Built in 2011 - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes - Pillow menu - Premium bedding ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Shampoo - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - Smart TV with premium cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Ceiling fan - Desk - Iron/ironing board - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Late check-in subject to availability Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts major credit cards, debit cards, and cash Cashless transactions are available This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Pool access available from 7:30 AM to 9:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation No pets and no service animals are allowed at this property Parking height restrictions apply Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision ### Property is also known as Chateau Organic Spa Chateau Spa Organic Chateau Spa Organic Bukit Tinggi Chateau Spa Organic Hotel Chateau Spa Organic Hotel Bukit Tinggi The Chateau Spa & Organic Wellness Hotel Bentong District The Chateau Spa & Organic Wellness Resort Malaysia/Bukit Tinggi The Chateau Spa And Organic Wellness Resort Chateau Spa Organic Wellness Resort Bukit Tinggi Chateau Spa Organic Wellness Resort Chateau Spa Organic Wellness Bukit Tinggi Chateau Spa Organic Wellness The Chateau Spa Organic The Chateau Spa Organic Wellness Resort ## Frequently asked questions ### Does The Chateau Spa & Wellness Resort have a pool? > Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:30 AM–9:00 PM. ### Is The Chateau Spa & Wellness Resort pet-friendly? > No, pets are not allowed at this property. ### How much is parking? > Self parking and valet parking are free at this property. ### What time is check-in at The Chateau Spa & Wellness Resort? > Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at The Chateau Spa & Wellness Resort? > Check-out is at noon. ### Does The Chateau Spa & Wellness Resort provide a shuttle to the airport? > Yes, there's an airport shuttle. ### Where is The Chateau Spa & Wellness Resort located? > This family-friendly Bukit Tinggi hotel is located in the mountains, within 2 mi (3 km) of La Santé Spa and Berjaya Hills Botanical Garden. Figs Malaysia Farm and Cascada de Ulu Tampik Janda Baik are also within 16 mi (25 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Chateau Spa & Wellness Resort Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.4 Cleanliness ### 8.6 Location ### 9.6 Staff & service ### 8.6 Eco-friendliness ### 9.2 Property conditions & facilities 10 - Excellent 131 8 - Good 48 6 - Okay 13 4 - Poor 5 2 - Terrible 3 ### 10/10 Excellent #### Pete Jul 25, 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### Lovely stay, excellent service We had a very comfortable stay and the staff went out of their way to help us and ensure a pleasant stay. ![](https://a.travel-assets.com/ugc/hotel-reviews/fe76057b-332d-4eca-81f7-ae25c0f91e0c-1753434533432.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Pete Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Koh May 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Sublime retreat and short distance getaway from KL Great stay, nice food, friendly staff, shout out to Mark, the Guest Relations Manager who helped us catering to our needs. Serene environment within a short drive from KL. ##### Koh Stayed 1 night in May 2025 ### 10/10 Excellent #### Carlos Oct 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities . ##### Carlos Stayed 1 night in Oct 2025 ### 10/10 Excellent #### sandi Dec 15, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Jus amazing Never knew Malaysia had such a wonderful hotel and one word WOW , we truly love the hotel and rooms are very big ![](https://a.travel-assets.com/ugc/hotel-reviews/FC900737B19ED0023BA30F66630B186EE24D62D31734262868709.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### sandi Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### terence Jun 7, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Nice to relax ##### terence Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Kala Aug 28, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Hope they continue maintaining the place ##### Kala Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Mohd azlin Nov 25, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good property,suggest to all ##### Mohd azlin Stayed 2 nights in Nov 2022 ### 8/10 Good #### Muhammad Faiz Dec 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing stay. However the hotel is almost outdated even though is very comfortable. Staff were great except the newer staff which is foreign staff. Hardly understand Bahasa and limited English. Came during weekend and school holiday. Its very crowded but the staff managed patrons professionally. I might return again maybe during non peak with less crowd. ##### Muhammad Faiz Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Peng Chon Jul 23, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff here is very polite and helpful. The surrounding is lack of activities and close too early. ##### Peng Chon Stayed 1 night in Jul 2022 ### 6/10 Okay #### Katsushi May 5, 2023 Liked: Staff & service Disliked: Cleanliness No water is delivered in toilet, shower poolside. ##### Katsushi Stayed 2 nights in Apr 2023 ### 10/10 Excellent #### Yong Ting Mark Jun 16, 2024 Liked: Cleanliness, staff & service, amenities This hotel has been my regular place for myself and my family to relax whenever we make a trip for Genting Highlands. Their services and attitude has always been one of the best experience. They are very willing to accommodate to your needs. But sadly the dining options is very limited and I’d love to have the cigar lounge back. Although not many will be going but I do think having that as an option will be fantastic. Also I do hope that the wild monkeys are plan to be dealt with as they impose danger to young kids or infant. As they are not friendly and may intrude your rooms to take whatever they want to. But the place is just a perfect place. I’d love to get back there when Theo presidential suite is ready. ##### Yong Ting Mark Stayed 5 nights in Jun 2024 ### 6/10 Okay #### Mark Nov 26, 2023 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities The room design was poor and maintenance was significantly lacking. Basic maintenance had not been done. ##### Mark Stayed 5 nights in Nov 2023 ### 10/10 Excellent #### A Brit in Asia Dec 8, 2014 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### An outstanding and unexpected find We were looking for something in the area, and most places listed were like those in the overly commercialised and hyped Genting Highlands resort. But The Chateau was something in another league - for those who want the scenery and the serentiy that you would hope to find in the mountains, well away from the crowds and casinos. I have only positive things to say about The Chateau. The hotel was finely created and maintained. Every finishing touch was tasteful, and everything worked and delivered as it should, and so did the staff - everyone was polite and helpful. We also felt very safe at all times. All food and drink served here was organic and delicious - from the welcome drink, through afternoon tea, to the buffet breakfast served to your table. At this time of year, there were few other guests, and so we found it a little too quiet for dinner and drinks - so we took a pleasant stroll to the nearby French Village for some light entertainment in the evening, enjoying the starry skies on the way. ##### A Brit in Asia ### 4/10 Poor #### Kar Wein Apr 25, 2023 Liked: Cleanliness, staff & service, amenities Disliked: Property conditions & facilities Specifically booked the Jacuzzi suite to enjoy the Jacuzzi but the Jacuzzi is not well maintained. Can’t even use the jacuzzi for more than 10 minutes and we had to manually add the water from the toilet due to the water flow is not strong enough because there is leakage in the Jacuzzi. The duty manager did not offer anything for future trip or solution to compensate the bad experience. ##### Kar Wein Stayed 1 night in Apr 2023 ### 10/10 Excellent #### ?? Jan 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 아름다운풍경 신선한공기 친절한 직원들 ##### ?? Stayed 14 nights in Jan 2025 ### 10/10 Excellent #### unchul Jan 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 휴식 최고의 호텔 모든 분들이 친절하게 잘 대해주셨고 룸상태와 식당도 최고였습니다. 수영장과 휴게시설도 좋아 편안한 휴식을 원하신 분들에게 최고의 호텔입니다. ##### unchul Stayed 1 night in Dec 2024 ### 4/10 Poor #### Bernard Jun 5, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Très très vieu Hotel, le personnel ne parle pas très bien anglais!!! L’attente au restaurant est immense, énorme malgré le faite qu’il n y a pas grand monde ! Vraiment je vous déconseille cet endroit ! ##### Bernard Stayed 2 nights in May 2023 ### 10/10 Excellent #### Verified traveller Apr 11, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Resort Hotel with great management! The Chateau is such an exceptional resort with European style. Most importantly, if you'd like to escape from the noise and pollution, the Chateau is obviously your choice! I love the location of the Hotel which's at the top of Berjaya Hill - a place with trees and birds. You won't find any industrial or commercial amenities - and you'll relax as much as you can! But please be aware of the monkeys which might appear anywhere in the Hotel. They're friendly, I suppose. Meanwhile, the staff are very professional and respond to your enquiry as fast as they can. Mr. Nizram, the duty manager is very experienced who has spent more than 20 years in the industry, who will help you for anything. Also, we booked 2-bedrooms suite which's very cozy. I love the bed which's thick and comfortable for you to sleep, and the shower of the washroom has strong water power. The spa has not yet fully opened, so I only had massage there with my wife, which's quite nice. Finally, the restaurant serves great in-room dinning with steak, burgers and other Malaysian-style food. The breakfast would make you full. However, due to the location, you won't find any convenient store nearby and other restaurants. So, if you want to have dynamic nightlife, the Hotel won't be suitable for you. By the way, it's approachable to the Japanese village and French village which're nice-decorated and friendly to the tourists. I suggest you spend at least three to four days for enjoying the slow life! ##### Verified traveller Stayed 2 nights in Apr 2022 ### 6/10 Okay #### Thioh Mar 28, 2022 Liked: Cleanliness, staff & service, amenities Disliked: Property conditions & facilities Great service from the staffs but building is quite old, complained on the the drainage but they said couldnt be repaired. Toilet was literally flooded when we bathed. The sink had drainage oriblem as well, water couldnt flow. ##### Thioh Stayed 1 night in Mar 2022 ### 2/10 Terrible #### KAI THONG Jan 10, 2022 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service This is my 3rd time staying at the resort. Comparing to the earlier stay, this time is the worst stay experience. I requested for extra mineral water from the concierge and no water was sent to our room. Besides, i also waited my luggage to be sent to my room for an hour after check in. I do hope to see improvement in the customer service in future. ##### KAI THONG Stayed 2 nights in Dec 2021 ### 8/10 Good #### NIN Nov 6, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Highly recommended ##### NIN Stayed 1 night in Nov 2021 ### 8/10 Good #### Loy Oct 25, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good SOP, clean Nice, very clean to maintain SOP. Just that room abit small at this price level. But facilities still nice and less crowd ##### Loy Stayed 1 night in Oct 2021 ### 10/10 Excellent #### farah Jan 4, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very nice and pleasing stay. Very clean The stay at Chateau Spa is really nice. The welcome and check-in process was excellent. The service provided by the concierge, spa personnel and the gym facilities were good! Spa service was excellent, we enjoyed it and it is very professionally done and clean. Overall we were very happy - cleanliness is also good and the hotel facilities were in good condition. Only one area is lacking and needs lots of improvements - the food and beverage at the restaurant (only one is open for dinner) is not good. The food taste poorly and the portion is miserable. Buffet breakfast on second day was bad - had to ask for the bread, pancake, butter to be refilled - the tray was empty. As there is not much of venue for eating in Bukit Tinggi, it is important for chateau to provide good quality food. ##### farah Stayed 2 nights in Dec 2020 ### 10/10 Excellent #### Verified traveller Dec 24, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities e stato bellissimo! molto piacevole! in mezzo alla natura... ##### Verified traveller Stayed 2 nights in Dec 2020 ### 10/10 Excellent #### Verified traveller Dec 20, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### best place ever We had a great night over there. Nice view, quiet place, kind staffs ! There are so many elements that you must love the place. Even the basic room has spacious balcony and you can have wonderful photos everywhere ![night view over the swimming pool](https://a.travel-assets.com/ugc/hotel-reviews/41C45B4F61B6D9D399FA31394A6C1AB0171817511608427704062.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 1 night in Dec 2020 ## Expedia's Latest Trends ### Hotels > [Hôtel & Appartements Monsigny](https://www.expedia.ca/Nice-Hotels-Hotel-Appartements-Monsigny.h901122.Hotel-Information) > > [Sheraton Centre Toronto Hotel](https://www.expedia.ca/Toronto-Hotels-Sheraton-Centre-Toronto-Hotel.h23541.Hotel-Information) > > [Hotels in San Francisco](https://www.expedia.ca/San-Francisco-Hotels.d178305.Travel-Guide-Hotels) > > [Hotels in Chetwynd](https://www.expedia.ca/Chetwynd-Hotels.d10561.Travel-Guide-Hotels) > > [Hotels in Calgary](https://www.expedia.ca/Calgary-Hotels.d178245.Travel-Guide-Hotels) > > [The Whitelaw Hotel](https://www.expedia.ca/Miami-Hotels-The-Whitelaw-Hotel.h455826.Hotel-Information) > > [Calamigos Guest Ranch and Beach Club](https://www.expedia.ca/Los-Angeles-Hotels-Calamigos-Guest-Ranch-And-Beach-Club.h12481863.Hotel-Information) > > [Hotels in Matane](https://www.expedia.ca/Matane-Hotels.d10586.Travel-Guide-Hotels) > > [Hotels in Yahk](https://www.expedia.ca/Yahk-Hotels.d6085045.Travel-Guide-Hotels) > > [Pet-friendly Hotels in Manitoulin Island](https://www.expedia.ca/Manitoulin-Island-Hotels-Pet-Friendly-Hotel.0-0-d6339922-tPetfriendlyHotel.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Charlottetown (YYG) to Chicago (ORD)](https://www.expedia.ca/lp/flights/yyg/ord/charlottetown-to-chicago) > > [Flights from Hyderabad (HYD) to Winnipeg (YWG)](https://www.expedia.ca/lp/flights/hyd/ywg/hyderabad-to-winnipeg) > > [Flights from Vancouver (YVR) to Liberia (LIR)](https://www.expedia.ca/lp/flights/yvr/lir/vancouver-to-liberia) > > [Flights from Prince George (YXS) to Vancouver (YVR)](https://www.expedia.ca/lp/flights/yxs/yvr/prince-george-to-vancouver) > > [Flights from Calgary (YYC) to Ho Chi Minh City (SGN)](https://www.expedia.ca/lp/flights/yyc/sgn/calgary-to-ho-chi-minh-city) > > [Flights from Los Angeles (LAX) to Miami (MIA)](https://www.expedia.ca/lp/flights/lax/mia/los-angeles-to-miami) > > [Flights from Toronto (YYZ) to Kelowna (YLW)](https://www.expedia.ca/lp/flights/yyz/ylw/toronto-to-kelowna) > > [Flights from Brussels (BRU) to Montreal (YUL)](https://www.expedia.ca/lp/flights/bru/yul/brussels-to-montreal) > > [Flights from Paris (CDG) to Brussels (BRU)](https://www.expedia.ca/lp/flights/cdg/bru/paris-to-brussels) > > [Flights from Toronto (YYZ) to Lagos (LOS)](https://www.expedia.ca/lp/flights/yyz/los/toronto-to-lagos) > > [flights from john c munro hamilton intl airport](https://www.expedia.ca/lp/airports/yhm/flights-from-john-c-munro-hamilton-intl-airport) ### Cars > [Car rentals in Vancouver](https://www.expedia.ca/Car-Rentals-In-Vancouver.d178315.Car-Rental-Guide) ### Activities > [Things to do in Almonte](https://www.expedia.ca/Things-To-Do-In-Almonte.d6034847.Travel-Guide-Activities) > > [Things to do in Cambridge](https://www.expedia.ca/Things-To-Do-In-Cambridge.d781.Travel-Guide-Activities) > > [Things to do in Grey County](https://www.expedia.ca/Things-To-Do-In-Grey-County.d3000651857.Travel-Guide-Activities) ### Packages > [Bridal Veil Falls](https://www.expedia.ca/Bridal-Veil-Falls-Niagara-Falls.d6066055.Vacation-Attraction) > > [Niagara Falls Vacations](https://www.expedia.ca/Niagara-Falls.d6023515.Destination-Travel-Guides) ### Vacation Rentals > [Ma-Me-O Beach Vacation Rentals](https://www.expedia.ca/Ma-Me-O-Beach-Vacation-Rentals.d3000376121.Travel-Guide-VacationRentals)