Deluxe Family Room
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Reviews of J Suites Hotel

3 out of 5
J Suites Hotel
Lot 3762 - 3763 & Lot 3766 - 3769, Jalan Kota Lama, Kuala Terengganu, Terengganu

Reviews

7.4

Good

Rating 10 - Excellent. 22 out of 162 reviews" "
Rating 8 - Good. 82 out of 162 reviews" "
Rating 6 - Okay. 43 out of 162 reviews" "
Rating 4 - Poor. 12 out of 162 reviews" "
Rating 2 - Terrible. 3 out of 162 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

emmet

Liked: Staff & service
Centrally located,easy to find not far from bus station and Chinatown. Lots of choice for food closeby. One chinese restaurant serves beer on same street if that is important consideration. Helpful staff at reception, lady owner or manager very kind and helpful. Room was compact, bed comfortable, shower good. Wifi good. Limited tv channels.
Stayed 4 nights in Mar 2024

8/10 Good

Guan Chwee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and comfortable room
Stayed 1 night in Aug 2023

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
It was good to be near China Town, and the lake and to be able to walk to the bus station. The staff were very helpful
Stayed 1 night in Aug 2023

10/10 Excellent

nur

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly reception, excellent service, clean and comfortable chalet, towels , working aircond.quick check in and checkout, very helpful reception and accommodating . Wi-Fi was slow and tv no reception but who watches tv nowadays. Initially during booking it says breakfast included however when asked it wasn’t included so we didn’t get breakfast with our room despite the booking said so.. this should really be rectified .. anyway we would stay again here love the chalet and convenience, beautiful turtle beach with clear blue waters nearby, we rented a scooter for 24h to go to the beach. Also the coconut drink stall at the bottom of chalet is recommended! Very delicious and fresh, I had it every time after coming from the beach :) as a family of 4, it was a comfortable stay , value for price especially access to the beautiful beach.. we also rented a boat for 1 hour to see turtles from a local - adik ril, go to the stall with life jackets on the beach and ask, much cheaper price than the rest of tourism boats
Stayed 1 night in Apr 2023

8/10 Good

kenneth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Oct 2022

6/10 Okay

Zufri

Business traveller
Liked: Staff & service
Stayed 1 night in Feb 2022

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
NEED MORE IMPROVEMENT
My room is King Bed but there is no window available. Make the feeling inside the room very congested and not comfortable due to not good air ventilation when u sleep
Stayed 2 nights in Oct 2021

6/10 Okay

Kee

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Small room with no window. Management member should experience the stay.
Stayed 1 night in Nov 2020

6/10 Okay

Wai Kong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
I always choose J-Suites as it has the best mattress in town
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for your service
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Review of J Suites Hotel
So far so good.
Stayed 1 night in Feb 2020

10/10 Excellent

Zaihan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to shops Only room is too close with the lift- a bit noisy/uncomfortable
Stayed 2 nights in Dec 2019

8/10 Good

Nurul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the good , pay good !
They are just a part of a good people as long as they are good as a people !
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Provide king size for a good price
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

4/10 Poor

Syed

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Never again
the housekeeping is very bad. the floor is not clean. only one towel in the room. after ask for fews times than only they add another one to become two towels.
Stayed 3 nights in Nov 2019

4/10 Poor

Xun

Business traveller
Disliked: Cleanliness, property conditions & facilities
room had no window, no noise insulation, can hear footsteps late at night. toilet was mouldy
Stayed 1 night in Nov 2019

2/10 Terrible

Zoher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Abdul Mutalib Bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best facilities in & out
Good
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is so near to China town. It is convenient to walk around to eat local cuisine. However, the hotel room is not very ideal. I made a mistake I did not know the room I booked did not have window. The room is small and without cabinet For me to hang clothing.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Convenient stay
We booked two rooms for our stay at this hotel. We loved that the hotel was very close to Kuala Terengganu's Chinatown. Hence finding food wasn't an issue. The 24-hour convenience store right next to the hotel was definitely a plus. Finding childhood snacks in there was a bonus. Reception employees were very nice and courteous. Upon checking into our rooms, we found one of the rooms to have a sort of unpleasant smell. Upon request, the employees at the reception promptly moved us into a different room without further questions. For the price we paid, this hotel met our expectations and needs.
Stayed 1 night in Jul 2019

8/10 Good

Yih

Liked: Staff & service, room comfort
Room is ok.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad very bsd
Nightmare, tiny , very bad staff
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Unpleasant
Our stay wasn't really pleasant. The check in was slow and there was some confusion at the reception. The room was quite small but the bed was comfortable. There was water dripping from the toilet ceiling. Limited tv channels.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Ming Tiong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and central
There was some sort of confusion on my booking, they only found one of our booking despite showing them my Hotels.com booking. I got 3 king rooms instead of a king and a family.
Stayed 1 night in May 2019

8/10 Good

Hang Ming

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2019

4/10 Poor

suparji

Disliked: Cleanliness, staff & service, property conditions & facilities
bilik ok la selesa but ada kutu busuk..
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Stayed 1 night in May 2019

8/10 Good

YeanFern

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they are friendly. Room is clean but found bed bugs. Room manage to hear piping sound and beside neighbour’s door close especially night time.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Room only available @ 4pm after about 1 hour waiting at lobby.. bedsheets not really clean, spot some dirty patch and shabby. The manager in charge is not professional, always shouting krew all the time, can be heard through the walkie talkie everywhere.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities
I love the fact that is very convenient if you are the t
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
propose to really clean the bathroom and change bed sheet and pillow case
Stayed 1 night in Mar 2019

8/10 Good

Mohammad, Pengerang, Johor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to city center
Stayed 1 night in Apr 2019

8/10 Good

rudolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019

8/10 Good

MOHD, Malaysia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking kereta terhad
Stayed 2 nights in Feb 2019

8/10 Good

TAY, Terrenganu, my

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is quite convenient but facilities soso...there was no toothbrush lucky l have my own. Bed linen maybe not clean l itch the whole night so didnt have quality sleep
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice room. clean and comfortable
Stayed 1 night in Feb 2019

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Limited space to perform regular Muslim prayers...
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Norfarahin

Liked: Staff & service
Okay
The hotel room is clean, orderly and beautiful. In-house services such as parking, housekeeping services, hotel wifi and iron clothes are available. Hotel wifi line provided fast and smooth. But blankets and bed sheets are not replaced either properly or washed properly to make the situation uncomfortable and make the body so itchy
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hotel nice...fasiliti nice...staff baik..cuma tak selesa nk tido...tgh mlm kul 10 bunyi org buat kerja tarik tong sana sni..seret perabot...ntah apa dibuat...smpai pkul 12 tgh mlm...bini aku x dpt tido kjap2 terjaga...siang pagi pn ada...mmg kitorg xckup tido..call staff receptionist...ckp stended bunyi paip air...paip air kebenda tah...call kali ke 3 trus x jawab dah...hotel mmg nice n murah tp tu la...comfort kurang...
Stayed 1 night in Dec 2018