Outdoor pool

Reviews of The Ritz-Carlton, Kuala Lumpur

5 out of 5
The Ritz-Carlton, Kuala Lumpur
168 Jalan Imbi, Kuala Lumpur

Reviews

8.8

Excellent

Rating 10 - Excellent. 619 out of 1004 reviews" "
Rating 8 - Good. 231 out of 1004 reviews" "
Rating 6 - Okay. 81 out of 1004 reviews" "
Rating 4 - Poor. 39 out of 1004 reviews" "
Rating 2 - Terrible. 34 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and friendly staffs
Stayed 1 night in Mar 2024

8/10 Good

Ho Guan Bernie

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was conveniently located within walkable distance to various major malls in the city centre. Staff service was excellent. The only issue we had was hearing street noise coming from hell racers at night.
Stayed 3 nights in Mar 2024

10/10 Excellent

Naotoshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were excellent.
Stayed 2 nights in Mar 2024

10/10 Excellent

gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was excellent and the room was big! it is very close to the pavilion shopping center which is amazing! I plan to go back in the future!
Stayed 8 nights in Jan 2024

10/10 Excellent

FOO CHOO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is overall nice and I like the neutral color of the room. The only thing is the room's carpet needs some updating. Fitness center does not have a rowing machine and the air is a bit chilly. But have to comment on their excellent staff and service. Met a few of their wonderful staff such as Siva, Tarikula who made the juice during breakfast and Stephanie. All of them made my stay so unforgettable!
Stayed 13 nights in Mar 2023

10/10 Excellent

Ibrahim

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 7 nights in Jan 2024

10/10 Excellent

FAMELA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice and courteous. Facility is nice and clean. Great array of food to choose from at the breakfast buffet. Well worth the price.
Stayed 3 nights in Jan 2024

10/10 Excellent

mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

KRISTOFER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Tuan Meng

Travelled with family
Disliked: Property conditions & facilities, room comfort
Disappointing for Ritz brand
Stayed 7 nights in Dec 2023

10/10 Excellent

Zainub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in staff in the club are unbelievable. Amazing service and a great hotel. 5 stars.
Stayed 3 nights in Dec 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
A true 5 star
Stayed 5 nights in Dec 2023

10/10 Excellent

THELMA

Stayed 2 nights in Dec 2023

10/10 Excellent

Rajbans

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms n facility
Stayed 3 nights in Dec 2023

10/10 Excellent

Muhd faisal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect. What i dislikes is just the breakfast. I face 2 food is spoil. Not much variety.
Stayed 2 nights in Dec 2023

10/10 Excellent

Selena

Stayed 1 night in Dec 2023

8/10 Good

Elaine

Stayed 5 nights in Nov 2023

10/10 Excellent

TECK HONG

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top rated 5 star hotel services and facilities in downtown.
Stayed 1 night in Nov 2023

8/10 Good

TERESA

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Comparing the Ritz in KL to that here in Perth was quite a different story. Obviously the Ritz in KL is getting a little dated. Carpet in our room was starting to lift and sometimes our towels were not taken away for cleaning. We were only on the 5th floor and I feel like this was the cheaper end. Would have been nice to stay on a higher level. The little dessert each night and slippers put by our bed sides were a nice little touch. Cleaning staff courteous and the pool was a dream. Some families do allow their children (under the age of 16) which is not permitted, to swim and scream and make a lot of noise to those who prefer the quiet. There are 2 pools and families should take note of the sign and adhere to it with their little children. Otherwise I would come back again. Thank you
Stayed 6 nights in Nov 2023

6/10 Okay

Hui-Ming

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Superb location (next to Bukit Bintang shopping district), and there is a bridge link to Starlink / JW Marriot. It is safe and quiet. However, the hotel can do with a refresh as its aging condition shows. It also has an odd layout (the public area). Biggest gripe is the car parking - it is not free for hotel guests and also based on per entry (RM12) and not per day.
Stayed 1 night in Nov 2023

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

amal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2023

6/10 Okay

Kristy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
I expected more from the Ritz-Carlton. Not only as a Marriott Gold Elite member but in general from this brand. I was disappointed at the complete lack of understanding or help when I arrived early after flying for a day. Exhausted and about to pass out the staff didn't even offer a glass of water while I waited for my room to be ready. They seemed indifferent and couldn't give me a timeframe of when a room would be ready. However, another couple arrived early and was escorted to the lounge to wait. It was only when I asked for the contact info for the GM, which I had to insist on as they initially told me they only had a duty manger card, that there was finally some movement on getting me into a room.
Stayed 1 night in Oct 2023

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Madeline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Weird layout. Seems like a journey to get to our rooms especially walking thru starhill mall. Also, taking the escalator then elevator to our room from the main lobby.
Stayed 2 nights in Oct 2023

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

10/10 Excellent

Kasmah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All hotel staffs we met was just amazing welcoming friendly and helpful. Thank you Mr Felix Muller for booking our dinner reservation at De Wan restaurant.
Stayed 3 nights in Aug 2023

2/10 Terrible

Majed Abdulaziz

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Out dated property , ac is bad, bad food and poor room services
Stayed 3 nights in Aug 2023

4/10 Poor

Majed Abdulaziz

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Limited Menu , AC is not perfect, some rooms are hot. food quality is bad
Stayed 7 nights in Aug 2023

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Collin Philomeno

Stayed 2 nights in Jul 2023

6/10 Okay

Avtar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jul 2023

4/10 Poor

david

Liked: Cleanliness, room comfort
Disliked: Staff & service
THIS RITZ STINKS
I hope someone reads this before making the mistake I did. Do not automatically book this hotel if you think it will be like a normal Ritz Carlton. It is NOT !! It is old, has NO bar, lines of 20-30 people to get in the breakfast room and don't even think of taking a suite as the hallways stink from people cooking their own food. Ritz should pull their name from this hotel because if this was your first stay at a Ritz, you would never book one again.
Stayed 4 nights in Jun 2023

10/10 Excellent

Azman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High end hotel
High end hotel with beautiful interior..especially the room..Great breakfast spread..but parking area need to be upgraded and suprisingly...hotel guest must pay for parking...
Stayed 2 nights in Jun 2023

10/10 Excellent

Alice

Stayed 2 nights in Jun 2023

8/10 Good

Hwee Miem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Stayed 3 nights in Jun 2023

10/10 Excellent

Mathias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

8/10 Good

Lim

Stayed 1 night in Jun 2023

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay ,staff were brilliant,walking distance to most things
Stayed 4 nights in May 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the property is ideal for those who like to explore, shop and eat at a wide variety of restaurants. There are perhaps no less than three malls within a five minute walk of the Ritz. One of the malls has three food courts contained within it. More generally, the hotel is a very well maintained facility and the crew seems to work hard at keeping it plush. I rated the staff and service a 4/5 as the front desk staff did not seem to be that friendly. However, Felix - the concierge - more than made up for the apparent inattentiveness on the part of the front desk. I must also add that the breakfast buffet was excellent! We truly enjoyed the variety and quality of the food which was served each morning. The table service staff there was befitting of the quality of the food being provided.
Stayed 3 nights in May 2023

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
S.E.A trip
Easy check in and out, hotel is connecting to the Marriott and Bukit Bintang shopping area. Breakfast is very good.
Stayed 2 nights in May 2023

8/10 Good

Ashi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff were slow in getting things done and communication was not good as well as most of the staff I was served by were not good in their language. I had to repeat my sentences many times before they understood me.
Stayed 2 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023

10/10 Excellent

V

Stayed 1 night in May 2023

10/10 Excellent

May Yee

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hospitality & staffs making our stay a memorable one. Special mention to the dinner & breakfast team particularly Tarikula A. and Sally making the experience personable.
Stayed 1 night in Apr 2023

2/10 Terrible

jasveer

Stayed 1 night in Apr 2023

2/10 Terrible

Ghee Wee

Stayed 2 nights in Mar 2023

2/10 Terrible

Sylvain

Stayed 1 night in Mar 2023

4/10 Poor

eripa40

Liked: Staff & service, amenities
Disliked: Cleanliness
Location was perfect
Stayed 1 night in Mar 2023