Outdoor pool, sun loungers
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Reviews of Somerset Kuala Lumpur

4 out of 5
Somerset Kuala Lumpur
No 187 Jalan Ampang, Kuala Lumpur

Reviews

9.0

Wonderful

Rating 10 - Excellent. 394 out of 713 reviews" "
Rating 8 - Good. 250 out of 713 reviews" "
Rating 6 - Okay. 49 out of 713 reviews" "
Rating 4 - Poor. 13 out of 713 reviews" "
Rating 2 - Terrible. 7 out of 713 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

baiqiao

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Shalesh on Apr 10, 2024
Dear baiqiao,Thank you for your rating.We will definitely look forward to welcoming you back for another seamless experience soon!Warmest Regards,Shalesh Executive, Guest ServiceSomerset Kuala Lumpur

10/10 Excellent

Sutha

Liked: Cleanliness, property conditions & facilities
Good for solo travelers, couples or family. Highly recommended.
Stayed 3 nights in Feb 2024
Response from Shalesh on Mar 6, 2024
Dear Sutha,Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh Executive, Guest Service

8/10 Good

Wayne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Within walking distance to major attractions and the public transit. Breakfast was pretty good.
Stayed 8 nights in Feb 2024
Response from Shalesh on Feb 21, 2024
Dear Valued Guest, Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh Executive, Guest Service

10/10 Excellent

Mortaza

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property with excellent housekeeping service. Highly recommend it!
Response from Shalesh on Feb 20, 2024
Dear Mortaza,Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh Executive, Guest Service

6/10 Okay

DONG UK

Stayed 1 night in Jan 2024
Response from Atira Lyani ROSLI | Manager, Guest Service on Jan 24, 2024
Dear DONG UK,Thank you for your rating. We look forward to welcome you again for a better experience. Warmest Regards, Atira Lyani ROSLI Manager, Guest Service

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good pool view
Stayed 1 night in Dec 2023
Response from Atira Lyani ROSLI | Manager, Guest Service on Jan 24, 2024
Dear Daniel,Thank you for your positive comments.We will definitely look forward to welcoming you back to enjoy our awesome swimming pool and another seamless experience soon!Warmest Regards, Atira Lyani ROSLI Manager, Guest Service

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great stay
Good location. WiFi works well. Pool and gym are great. Lounge was under renovation
Stayed 11 nights in Dec 2023
Response from Atira Lyani on Jan 1, 2024
Dear Valued Guest, Thank you for your feedback and we look forward to welcome you again.Warmest Regards, Atira Lyani ROSLI Manager, Guest Service

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Would have given 5 stars if not for the cleanliness. There was a few ants crawling at the bed headboard area. Carpet cleanliness need to be better. The counter staff are friendly. Overall is fine except the ant’s incident. Attached photo of the ant crawling.
Stayed 4 nights in Dec 2023
Response from Shalesh on Dec 30, 2023
Dear Valued Guest,Thank you for your feedback. My team and I regret to learn about the ants that you encountered during your stay with us. Please note that your concerns have been passed on to our team in the respective departments for improvement. We take the delivery of exceptional guest experience very seriously and will continue to improve in this. We hope to be able to welcome you again soon. Warmest Regards, Shalesh Executive, Guest Service

10/10 Excellent

Malama, Royersford

Liked: Cleanliness, amenities, property conditions & facilities
Blown away by incredible fully furnished apartment- in excellent condition Full functioning kitchen, dining and living area and full walk-in closet - what a price. True value much higher especially that there is the truly caring staff who communicated perfectly Thanks so much! I will be back with my wife and we may stay for 2 weeks or longer
Stayed 2 nights in Dec 2023
Response from Atira Lyani ROSLI | Guest Service Manager on Dec 25, 2023
Dear Malama,Thank you for sharing your review on your recent visit. We are delighted to learn that you had enjoyed your stay at Somerset Kuala Lumpur.Our rooms are specially designed for the comfort of guest whether you are travelling in a group or with family. It is our utmost pleasure that you had a satisfying experience with our rooms. We will share the compliment with the team for continuous improvements.We will definitely look forward to welcoming you back for another seamless experience soon!

8/10 Good

Sharul

Travelled with family
Liked: Cleanliness, room comfort
Bedsheet doesn’t change
They didn’t change the bedsheet. Only tidy up the bed.
Stayed 2 nights in Dec 2023
Response from Shalesh on Dec 22, 2023
Dear Sharul,Thank you for your feedback. We valued your feedback for our immediate improvement. We hope to be able to welcome you again soon. Warmest Regards, Shalesh Executive, Guest Service

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Atira Lyani on Dec 17, 2023
Dear Valued Guest,Thank you for your rating. We look forward to welcome you again.Warmest Regards, Atira Lyani ROSLI Manager, Guest Service

8/10 Good

Binte Sudin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful and immediately offer to bring our shopping bags to our room as he saw us carrying lots of thing and was caught in the rain. Thank you.
Stayed 5 nights in Dec 2023
Response from Atira Lyani on Dec 17, 2023
Dear Binte Sudin,Thank you for taking the time to provide your feedback following your recent stay with us. We are extremely delighted to learn that you had enjoyed your stay at Somerset Kuala Lumpur. Our colleagues are dedicated to ensure your stay with us is seamless and impeccable and each creating a memory. In the meantime, we cannot wait for your next return to Somerset Kuala Lumpur and we look forward to creating another memorable stay. Warmest Regards, Atira Lyani ROSLI Manager, Guest Service

8/10 Good

Hoe Yuen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Atira Lyani on Dec 17, 2023
Dear Hoe Yuen, Thank you for your rating. We look forward to welcome you again.Warmest Regards, Atira Lyani ROSLI Manager, Guest Service

8/10 Good

Walaa

Liked: Cleanliness, room comfort
Suitable
Good calm and peaceful if you are in work trips
Stayed 2 nights in May 2023
Response from Shalesh on Nov 10, 2023
Dear Valued Guest,Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh Executive, Guest Service

6/10 Okay

Suwai

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The housekeeping lady was rude when I requested a towel from her as she said call 0 for housekeeping , when I called the housekeeping previous night for the towel , it never came. Other than that everything else is good.
Stayed 3 nights in Oct 2023
Response from Shalesh on Nov 3, 2023
Dear Suwai,Thank you for your feedback. We are sorry to hear about your experience at Somerset Kuala Lumpur.We value your feedback as it helps us make improvements to enhance our guests’ overall stay experience at the property. We will share your feedback with the Residence Manager to take specific actions for improvements.Looking forward to welcoming you again, giving us another opportunity to serve you better.Warmest Regards, Shalesh Executive, Guest Service

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
A truly exceptional hotel.
Stayed 1 night in Oct 2023
Response from Shalesh on Oct 29, 2023
Dear Daniel,Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh Executive, Guest Service

8/10 Good

Ismail Bin

Travelled with group
Liked: Cleanliness, amenities
Room needs urgent upgrade/renovation. It's different from the first time I stayed there. Staffs are excellent though.
Stayed 2 nights in Sep 2023
Response from Shalesh on Oct 1, 2023
Dear Ismail,Thank you for your feedback. We valued your feedback for our immediate improvement. We hope to be able to welcome you again soon. Warmest Regards, Shalesh Executive, Guest Service

10/10 Excellent

Abdul Rahman

Stayed 4 nights in Sep 2023
Response from Shalesh on Sep 28, 2023
Dear Abdul RahmanThank you for your feedback. We are glad that we have met your expectations. We hope to see you again. Warmest Regards, Shalesh Executive, Guest Service

10/10 Excellent

Donald

Stayed 4 nights in Sep 2023
Response from Shalesh on Sep 17, 2023
Dear Donald,Thank you for your rating.We will definitely look forward to welcoming you back for another seamless experience soon!Warmest Regards, Shalesh Executive, Guest Service

10/10 Excellent

Irina

Stayed 7 nights in Aug 2023
Response from Shalesh on Sep 17, 2023
Dear Irina,Thank you for your rating.We will definitely look forward to welcoming you back for another seamless experience soon!Warmest Regards, Shalesh Executive, Guest Service

4/10 Poor

Kevin

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
Ants everywhere, wall, desk, floors, restrooms. They do not fulfill toothbrush etc and you need to call for it. Strongly not recommend
Stayed 4 nights in Aug 2023
Response from Shalesh on Sep 17, 2023
Dear Kevin,Thank you for your feedback. We valued your feedback for our immediate improvement. We hope to be able to welcome you again soon. Warmest Regards, Shalesh Executive, Guest Service

10/10 Excellent

Vereen

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Shalesh on Aug 3, 2023
Dear Vereen,Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh Executive, Guest Service

4/10 Poor

Asim

Liked: Cleanliness, property conditions & facilities
Unacceptable to call breakfast buffet and deceives customers - its a small airline tupe meal box with cold hard food in it - only get cuoce of western or malay - absolutely no choice in what you qctually eat as it all packed by them Unacceptable to trick customers with motion sesors to cut off air-condition- was not working and the engjneer said thye wait for cistomers to complain the they reset eh air-condition to swich off motoon sensor only if yhe customer complains its too hot!! Unacceptable to call it an apart hotel ! , the room was very small - onlybone room with ensuite tiny tiny bathroom and a tiny kitchenette inside the bedroom - this is just a small single hotel room and not an apart hotel Will not recommend
Stayed 3 nights in Jun 2023
Response from Shalesh on Jul 2, 2023
Dear Asim,Thank you for your feedback. We valued your feedback for our immediate improvement. We are sorry for the inconvenience that we may have caused you. We hope to be able to welcome you again soon. Warmest Regards, Shalesh Executive, Guest Service

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everyone is very helpful and friendly, especially Azri.
Stayed 5 nights in May 2023
Response from Atira Lyani ROSLI on May 30, 2023
Dear Tina,Thank you for taking the time to provide your feedback following your recent stay with us. We are extremely delighted to learn that you had enjoyed your stay at Somerset Kuala Lumpur. Our colleagues are dedicated to ensure your stay with us is seamless and impeccable and each creating a memory. In the meantime, we cannot wait for your next return to Somerset Kuala Lumpur and we look forward to creating another memorable stay.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
great location and several eateries around; grocery shopping nearby; the personnell at the hotel were friendly professional helpful at all times.
Stayed 3 nights in May 2023
Response from Atira Lyani ROSLI | Manager, Guest Service on May 18, 2023
Dear Karen, Thank you for your review. We are delighted to learn that you have enjoyed your stay with us and we look forward to welcome you again!

10/10 Excellent

Paul

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2023
Response from Shalesh on Mar 23, 2023
Dear Paul,Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh Executive, Guest Service

10/10 Excellent

Noel

Travelled with group
Liked: Cleanliness, room comfort
Great Option to stay
Recommended hotel. Very nice and spacious. There’s Starbucks machine on the lobby 😊
Stayed 2 nights in Nov 2022
Response from Shalesh on Dec 1, 2022
Dear Noel,Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh Executive, Guest Service

10/10 Excellent

Eddie

Business traveller
Liked: Cleanliness, room comfort
Nice property and friendly staff
Stayed 3 nights in Nov 2022
Response from Shalesh on Dec 1, 2022
Dear Eddie, Thank you for your feedback. We are glad that you have enjoyed your stay with us. We hope to see you again. Warmest Regards, Shalesh Executive, Guest Service

10/10 Excellent

Abdulmuhem

Liked: Cleanliness, room comfort
Good and well maintained
I used to go to Somerset since 5 years, its always a pleasant place with easy access and very nice helpful staff
Stayed 4 nights in Nov 2022
Response from Shalesh on Dec 1, 2022
Dear Abdulmuhem,Thank you for your feedback. We are glad that you have enjoyed your stay with us. We hope to see you again. Warmest Regards, Shalesh Executive, Guest Service

8/10 Good

Stacey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A nice place for the price - we would definitely stay again. Staff was very considerate and room was clean. View was great! Only thing missing was in house dining/bar.
Stayed 1 night in Oct 2022
Response from Shalesh on Oct 27, 2022
Dear Stacey,Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh Supervisor, Guest Service

10/10 Excellent

LaMonica

Liked: Cleanliness, room comfort
Wonderful experience
Excellent hotel. Very clean, friendly staff, awesome location. Everything you need is within walking distance.
Stayed 4 nights in Jul 2022
Response from Shalesh on Aug 4, 2022
Dear LaMonica, Thank you for your feedback. We are glad that you have enjoyed your stay with us. We hope to see you again. Warmest Regards, Shalesh | Supervisor, Guest Service

10/10 Excellent

Thomas

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
Excellent
An excellent serviced residence. The quality of the facilities was very good and the views were outstanding. Staff were very friendly and the housekeeping was good. Overall I am very pleased with my stay.
Stayed 5 nights in Jul 2022
Response from Shalesh on Jul 22, 2022
Dear Thomas, Thank you for your feedback. We are glad that you have enjoyed your stay with us. We hope to see you again. Warmest Regards, Shalesh | Supervisor, Guest Service

10/10 Excellent

Stephen

Travelled with family
Liked: Amenities, property conditions & facilities
Front desk staff was professional and friendly; apartment was good fit for us; timely housekeeping; grocery, restaurants (including Celebrity Chef Wan's place} next door in the Linc and another grocery 3 blocks away in Landmark along with excellent restaurants. Pool, exercise room, resident lounge on top of building were very clean.
Stayed 25 nights in May 2022
Response from Shalesh on Jul 14, 2022
Dear Stephen, Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh | Supervisor, Guest Service

10/10 Excellent

NUR FUADIAH

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2022
Response from Atira on Feb 22, 2022
Dear NUR FUADIAH, Thank you for your rating. We look forward to welcome you again. Warmest Regards, Atira Lyani ROSLI | Assistant Manager, Guest Service

10/10 Excellent

NAM ANN

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2022
Response from Atira on Feb 22, 2022
Dear NAM ANN, Thank you for your rating. We hope to see you again. Warmest Regards, Atira Lyani ROSLI | Assistant Manager, Guest Service

8/10 Good

Seng Tatt

Travelled with partner
Quite spacious and located in town center
Stayed 2 nights in Dec 2021
Response from Atira Lyani ROSLI | Assistant Manager on Jan 12, 2022
Dear Seng Tatt, Thank you for your feedback. We are delighted to learn that we have met your expectation. Look forward to welcome you again.

10/10 Excellent

Puan Ina

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2021
Response from Shalesh on Sep 20, 2021
Dear Puan Ina, Thank you for your feedback. We are glad that you have enjoyed your stay with us. We hope to see you again. Warmest Regards, Shalesh | Supervisor, Guest Service

10/10 Excellent

Rozitha

Liked: Cleanliness, room comfort
Awesome 10***
An amazing place. Had the premier studio. Very clean, great breakfast and wonderful and helpful staff. Will definitely return. Keep it up! Thank you
Stayed 4 nights in May 2021
Response from Atira Lyani ROSLI | Assistant Manager, Guest Servi on May 28, 2021
Dear Rozitha, Thank you for sharing your feedback on your recent visit. We are truly pleased to hear that we have met your expectations in terms of our comfortable apartment and service. We look forward to welcoming you back for another seamless experience soon

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Lift issue
Lift for guests so damn slow! Have to wait 20 mins from Level 12 to Lobby. Parking is not free
Stayed 1 night in Apr 2021
Response from Atira Lyani ROSLI | Assistant Manager, Guest Servi on May 28, 2021
Dear Valued Guest, Thank you for choosing to stay with us and taking the time to share your most valuable feedback. We are very sorry to read about your experience on your last trip. We have shared your disappointment with our team and again reinforced the importance of our standard of service. It is only through guests such as yourself who take the time to share such reviews that we are able to continually monitor and enhance our level of guest experience. We do hope to have an opportunity to personally welcome you back to our hotel in the very near future

10/10 Excellent

Azlin

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2021
Response from Atira Lyani ROSLI | Assistant Manager, Guest Servi on May 29, 2021
Dear Azlin, Thank you for your rating. We hope to see you again.

10/10 Excellent

Toshiro, Kawasaki, Japan

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
1. Walking distance to go to KLCC. 2. Convenient for staying, shopping and eating near two shopping malls of the LINC & Intermark 3. Good environment relatively apart from business centre district.
Stayed 8 nights in Dec 2020
Response from Lily on Jan 14, 2021
Dear Mr. Toshiro, Thank you for the wonderful review, we truly appreciate your business and your trust in us. We are happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you and your family back to Somerset KL in the near future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Ageing property. Jaded though maintenance was ok. Room lightings were old n too dim. Overall property was getting too weary n worn out.
Stayed 2 nights in Dec 2020
Response from Lily on Dec 30, 2020
Dear Guest, Thank you for taking the time to review our property during your recent stay with us. We truly appreciate feedback from all our valued guests as it provides us the opportunity to gauge our overall service delivery, standards and products. We deeply regret that our services did not reflect the quality that we strive for. We are truly sorry that this has resulted in a less than expected trip for you. We hope that you would give us another opportunity to show you our true Malaysian Hospitality should you wish to return to stay with us again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Room comfort
Stayed 1 night in Nov 2020
Response from Lily on Dec 6, 2020
Dear Guest, Thank you for rating Somerset Kuala Lumpur.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Lily on Sep 6, 2020
Dear Guest, Thank you for rating Somerset Kuala Lumpur.

6/10 Okay

Shazleen, Kl

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The lift was very terrible there.have to take more than 30minutes just to go down.n u have to pay the parking fees everytime u go out charge rm5 on weekends. Need to improve the parking coz customers staying there should be provided by free parking. Others like room and etc are excellent.
Stayed 2 nights in Aug 2020
Response from Atira on Sep 2, 2020
Dear Shazleen, Thank you for taking time to share your stay experience with us. I noticed that we failed to meet your expectations in certain aspects of your recent stay with us. After careful review of your concerns, I offer you my deepest apologies for having failed to give you the service all our residents expect. Since we are constantly looking at ways to improve our services, following your feedback, I will focus my efforts to seek improvements in the mentioned area. For the parking since it was owned and managed by 3rd party, they have decided to charge for all guest RM 10 per entry and RM 5 per entry during weekends instead of hourly/RM3. Once again, thank you for your valued feedback. From all of us at Somerset Kuala Lumpur, we look forward to welcoming you again at any one of our serviced residences. Warmest Regards, Atira Lyani ROSLI | Asst Manager Guest Service

6/10 Okay

Ee mei

Travelled with family
Liked: Cleanliness, room comfort
Hotel is clean, but communication front desk with hotel guest is very weak. Our booking is include breakfast, but hotel told us not including, after call hotel.com to confirm, Somerset only replace us breakfast at 10 am. And the breakfast just only Nasi lemak😂 we felt disappointed.
Stayed 1 night in Aug 2020
Response from Atira on Sep 2, 2020
Dear Ee Mei, Thank you for taking the time to share your recent stay experience with us. My team and I regret to learn about the various service shortfalls that you encounter as it is certainly not the level of standards that we are known for. We take the delivery of exceptional guest experience very seriously and will continue to improve in this . Once again, thank you for your valuable feedback and we look forward to having you back at Somerset Kuala Lumpur. Warmest Regards, Atira Lyani ROSLI | Asst Manager Guest Service

10/10 Excellent

TrayC, KUALA LUMPUR

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Spacious room, clean & everything is include-in and well-maintained. Thank you so much..
Stayed 1 night in Jul 2020
Response from Lily on Jul 8, 2020
Dear TrayC, Thank you for your feedback. We are glad you enjoyed Somerset KL’s staff service standards/product/location. We look forward to welcoming you again. Thank you

10/10 Excellent

David A.

Liked: Cleanliness, room comfort
A great place and perfectly located in KL.
The nicest place I have ever stayed at!!!!!!!!! I stayed there approximately 1 1/2 months. The suite was perfection. Cleaning was done promptly and efficiently! The staff was friendly and efficient. I would definitely book the Somerset as my first choice!!
Stayed 28 nights in Mar 2020
Response from Atira Lyani ROSLI | Assistant Manager, Guest Servi on Apr 14, 2020
Dear Mr David A., Greetings from Somerset Kuala Lumpur! Thank you for taking your time to share your stay experience with us. It was a great pleasure having you stay at Somerset Kuala Lumpur. Look forward to welcome you again for another seamless experience. Warmest Regards, Atira Lyani ROSLI | Assistant Manager, Guest Service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel on Ambassador row, spacious rooms, washer/dryer & friendly staff
Stayed 2 nights in Dec 2019
Response from Atira Lyani ROSLI | Assistant Manager, Guest Servi on Apr 14, 2020
Dear Valued Guest, Thank you for uploading your stay experience on Expedia. We are truly pleased to hear that we have overall met your expectations. Looking forward to welcome you for another seamless experience soon! Warmest Regards, Atira Lyani ROSLI | Assistant Manager, Guest Service

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Room comfort
Total disappointment. 2/10 Experience
We stayed at room 2108 for 1 night. We are very disappointed with the condition of the room especially the matress and the pillows. It was terrible. It should be replaced as soon as possible to avoid more disappointment for future guest. Car park is not complimentary at 10RM per entry for guest. Dryer is not working in good condition and clothes cant be dried aft washing. Breakfast was prepared in bento due to govt imposing restricted movement order. The bento set was another disappointment and was given carbonated can drink for bfast instead of fresh apple or orange juice. We wouldnt come back again despite of the reasonable rate.
Stayed 1 night in Mar 2020
Response from Atira Lyani ROSLI | Assistant Manager, Guest Servi on Apr 14, 2020
Dear Valued Guest, Thank you for taking your time to share your stay experience with us. Please accept my apologies for the shortcoming on your less than satisfactory stay. It is most unfortunate that we fell short on this occasion and I truly regret the negative impression reflected. It is our endeavor to regain your confidence in Somerset Kuala Lumpur as we strive to serve you better in the future. We have taken note on your feedback and highlighted to the department head for their immediate improvement. Warmest Regards, Atira Lyani ROSLI | Assistant Manager, Guest Service