Sheraton Imperial Kuala Lumpur Hotel

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Outdoor pool, sun loungers
Hypo-allergenic bedding, down comforters, minibar, in-room safe
Hypo-allergenic bedding, down comforters, minibar, in-room safe
Hypo-allergenic bedding, down comforters, minibar, in-room safe

Overview of Sheraton Imperial Kuala Lumpur Hotel

Sheraton Imperial Kuala Lumpur Hotel

5.0 star property

4.3/5 Excellent

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Jalan Sultan Ismail, Kuala Lumpur, 50250

Explore the area

  • Popular LocationMerdeka Square18 min walk
  • Popular LocationPetronas Twin Towers19 min walk
  • Popular LocationJamek Mosque19 min walk
  • AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)46 min drive

Choose dates to view prices

About this area

Kuala Lumpur

Sheraton Imperial Kuala Lumpur Hotel is located in Kuala Lumpur City Centre, a neighborhood in Kuala Lumpur, and is in the city center and near a metro station. Suria KLCC Shopping Centre and Pavilion Kuala Lumpur are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore KLCC Park and Batu Caves. Check out an event or a game at Bukit Jalil National Stadium, and consider making time for Berjaya Times Square, a top attraction not to be missed. Guests love the hotel's convenience to public transportation: Medan Tuanku Station is just steps away and Bukit Nanas Station is 9 minutes by foot.

What's nearby

  • Merdeka Square - 18 min walk
  • Petronas Twin Towers - 19 min walk
  • Sunway Putra Mall - 19 min walk
  • Jamek Mosque - 19 min walk
  • Kuala Lumpur Tower - 3 min drive

Getting around

  • Medan Tuanku Station - 2 min walk
  • Kuala Lumpur Sultan Ismail Station - 14 min walk
  • Kuala Lumpur International Airport (KUL) - 46 min drive

Restaurants

  • Essence — 1 min walk
  • Celestial Court — 1 min walk
  • League of Captains — 2 min walk
  • Gavel coffee kitchen craft beers — 3 min walk
  • Joloko — 4 min walk

About this property

Sheraton Imperial Kuala Lumpur Hotel

Luxury Kuala Lumpur hotel in Kuala Lumpur City Centre, near Merdeka Square
This hotel features 3 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a poolside bar, and a sauna are onsite. All 398 rooms boast deep soaking tubs and offer free WiFi and 24-hour room service. Minibars and separate bathtubs and showers are standard, as are Smart TVs with satellite channels.
Sheraton Imperial Kuala Lumpur Hotel offers 398 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Beds feature down comforters. 55-inch Smart televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Mandara Spa. Services include massages and manicures and pedicures. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (MYR 29.00 per day)
  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: MYR 48.00-84.00 per person
  • 3 restaurants
  • 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Malay

Business services

  • Business center
  • Computer station
  • Conference space (17652 square feet)
  • Meeting rooms - 9

Outdoors

  • Outdoor furniture
  • Pool sun loungers
  • Terrace

Spa

  • Manicures and pedicures
  • Massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Transfer shower
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch Smart TV
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 10:00 PM
Late check-in subject to availability
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from July 1 2021 to November 30 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 93.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MYR 48.00 and MYR 84.00 per person (approximately)
  • Valet parking fee: MYR 29.00 per day
  • Rollaway bed fee: MYR 93.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Kuala Lumpur Sheraton
Hotel Sheraton Imperial Kuala Lumpur
Imperial Sheraton Kuala Lumpur
Kuala Lumpur Hotel Sheraton
Kuala Lumpur Sheraton Hotel
Kuala Lumpur Sheraton Imperial
Sheraton Hotel Kuala Lumpur
Sheraton Imperial Kuala Lumpur
Sheraton Imperial Kuala Lumpur Hotel
Sheraton Kuala Lumpur Hotel
Sheraton Imperial Hotel
Sheraton Imperial
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Imperial Kuala Lumpur
Sheraton Imperial Kuala Lumpur Hotel Hotel
Sheraton Imperial Kuala Lumpur Hotel Kuala Lumpur
Sheraton Imperial Kuala Lumpur Hotel Hotel Kuala Lumpur

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 506 out of 992 reviews
5 - Excellent 51%
Rating 4 - Good. 338 out of 992 reviews
4 - Good 34%
Rating 3 - Okay. 87 out of 992 reviews
3 - Okay 9%
Rating 2 - Poor. 37 out of 992 reviews
2 - Poor 4%
Rating 1 - Terrible. 24 out of 992 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.3/5

Staff & service

4.3/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained, clean, friendly staff. Bathrooms well appointed and 5 star. Rooms appointed reasonably well. A/C works well and blackout curtains combined with the bedding made for a comfortable night's sleep. Lounge area is quite nice, though the upper level Club Area is not yet open. Parking is easy. Breakfast buffet is O:K but not grand.
Stayed 1 night in Dec 2021

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the place but there was a bit of miscommunication with the front desk staff , at first she told me there was no buffet only in room breakfast so I didn't bothered to order , the next morning i found out that there was indeed a breakfast buffet but nobody informed me so i missed it , but I already paid for it . That made me upset . Nothing was done after .
Stayed 1 night in Dec 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2019

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, staffs are honest. I left my power bank in one of the rooms that me and my family I occupied and the housekeeper manager Khairol contacted me that I left it, thank you for being honest. On top of it, the facility and services were excellent. Please keep it up, will stay again definitely the next time me and my family visit KL.
Stayed 3 nights in Jan 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020