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Reviews of Wyndham Grand Bangsar Kuala Lumpur

5 out of 5
Wyndham Grand Bangsar Kuala Lumpur
Tower 3 No 1 Jalan Pantai Jaya, Kuala Lumpur

Reviews

8.4

Very good

Rating 10 - Excellent. 231 out of 534 reviews" "
Rating 8 - Good. 220 out of 534 reviews" "
Rating 6 - Okay. 45 out of 534 reviews" "
Rating 4 - Poor. 26 out of 534 reviews" "
Rating 2 - Terrible. 12 out of 534 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Abdul Hay Akbar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very nice hotel. Definitely a place I would reconsider staying again. Only downside is that there isn’t much located within walking distance.
Stayed 2 nights in Mar 2024
Response from The Management on Apr 25, 2024
Dear Mr. Abdul Hay Akbar,Thank you for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear that you enjoyed your overall experience with us at Wyndham Grand Bangsar Kuala Lumpur.Your feedback is invaluable to us, and we will share your feedback to our staffs.Once again, thank you for your time and we hope to serve you in the near future.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay. Room was wonderful and staff was great.
Stayed 2 nights in Feb 2024
Response from The Management on Feb 23, 2024
Dear Christopher,Thank you for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear that you enjoyed your overall experience with us at Wyndham Grand Bangsar Kuala Lumpur.Your feedback is invaluable to us, and we will share your feedback to our staffs.Once again, thank you for your time and we hope to serve you in the near future.

10/10 Excellent

SERENA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being very well situated at Bangsar, I was able to commute to my meetings with ease. The hotel is clean and staff are helpful and friendly.
Stayed 3 nights in Jan 2024
Response from The Management on Feb 23, 2024
Dear Serena,Thank you for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear that you enjoyed your overall experience with us at Wyndham Grand Bangsar Kuala Lumpur.Your feedback is invaluable to us, and we will share your feedback to our staffs.Once again, thank you for your time and we hope to serve you in the near future.

6/10 Okay

Stuart

Business traveller
Liked: Staff & service
Older building buy the looks of it. Not a bad stay but for a 5 star hotel by Wyndham I expect much better.
Stayed 3 nights in Dec 2023
Response from The Management on Feb 23, 2024
Dear Stuart,Thank you for taking the time to tell us about your experience at Wyndham Grand Bangsar Kuala Lumpur. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We look forward to welcome you in the near future.

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities
I was drugged at meals at the hotel. Noxious smells were piped into both different rooms I stayed in. I left the hotel 1 day earlier than expected as a result.
Stayed 3 nights in Dec 2023
Response from The Management on Feb 23, 2024
Dear James, Thank you for taking the time to tell us about your experience at Wyndham Grand Bangsar Kuala Lumpur. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Grand, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Usen

Stayed 2 nights in Nov 2023

8/10 Good

Jonathan

Stayed 3 nights in Jun 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service
Worst “Birthday stay” experience!
The check-in date was my birthday and I noted in my reservation comments that it was a "birthday stay", but never once during check-in or during my stay did the staff mention my birthday. This was far below what I would have expected from a 5 star hotel with such poor staff service. Also, even though I clearly confirmed to the front desk staff upon check-in that I was staying "two nights," at the end of the first night stay, the staff opened the room door and rudely asked me "When will you check out?”. I informed the staff that I had told at the reception when checking-in that I would be staying two nights. Then the male staff left without saying any single apologies for opening the door without my permission or for not properly managing my reservation info. This hotel may be a 5 star "building" but the level of service from the front line staff is not up to that standard at all.
Stayed 1 night in Jun 2023

10/10 Excellent

Amgad

Stayed 1 night in May 2023

4/10 Poor

Suze

Disliked: Staff & service
Bad Location, Average Service & Very Deceiving!
Very disappointing to say the least. The only positive about this hotel is the room size. The rest of the hotel is well below average. Very stale and unwelcoming! Compared to other 5 star hotels we've been to in KL, this hotel feels like they are working on a very stringent budget due to lack of staffs looking after the guests, limited options for breakfast and very stingy with the amenities ie shampoos, conditioners, shower gel etc. Location of the hotel is away from any shops or convenience stores and restaurants which made it very inconvenience for us guests. Thank goodness for the Food Panda Delivery! Although it was stated in their website that they offer a free shuttle service 2x daily to Mid Valley Megamall, but upon check in when we inquired, we were told that service is no longer provided, however they have failed to update us upon booking. This is very deceiving. We will definitely not stay here again!
Stayed 2 nights in May 2023

10/10 Excellent

Atila

Stayed 4 nights in May 2023

4/10 Poor

changsoon

Stayed 8 nights in Apr 2023

6/10 Okay

Michael

Stayed 2 nights in Apr 2023

10/10 Excellent

Chai Wah

Stayed 5 nights in Apr 2023

10/10 Excellent

Venla

Stayed 1 night in Apr 2023

10/10 Excellent

Kuruvila

Stayed 2 nights in Apr 2023

2/10 Terrible

Jiyoung

Stayed 3 nights in Apr 2023

2/10 Terrible

Jiyoung

Stayed 3 nights in Apr 2023

2/10 Terrible

Jiyoung

Stayed 3 nights in Apr 2023

2/10 Terrible

Jiyoung

Stayed 3 nights in Apr 2023

6/10 Okay

Mats

Stayed 5 nights in Mar 2023

2/10 Terrible

Kuruvila

Stayed 1 night in Mar 2023

10/10 Excellent

Seong Liang

Stayed 1 night in Mar 2023

4/10 Poor

Jacques

Stayed 5 nights in Feb 2023

10/10 Excellent

SHARUL

Stayed 1 night in Jan 2023

8/10 Good

Chiew Yen

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Overall stay is acceptable but could be improve
The experience with the front desk wasn’t as pleasant. Lack of that welcoming vibe. Thank you to the concierge team for trying to open the door for us each time. Overall room is okay.
Stayed 3 nights in Nov 2022

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself isn’t bad, but it’s location is not at all close to the main area of Bangsar Village.
Stayed 3 nights in Nov 2022

8/10 Good

Noraidah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon reaching the lobby, a staff quickly approached us and assisted us with our bags. Check-in was smooth, the lift leading up to our room was also fast; we did not have to walk far or wait long or change lifts to get to our room. We received our bags in less than 5 mins on arrival to our room. Room was clean however housekeeping wasn't up to standard. Only the first time that housekeeping was done, the room was in excellent condition. On our 3rd and 2nd last day, the housekeeper did not help to throw our rubbish (we bagged the rubbish properly in a corner near the door). Despite not needing a top-up of the coffee/tea/sugar/creamer, housekeeper kept providing us with so much of that. And our coffee/water area was so messy with a huge pile of so many drink sachets that we did not need. Housekeeping NEEDS IMPROVEMENT because the standard was unfortunately really poor. It's like they were reluctant to clean the room for us. Check out was also a smooth process. Free parking was also provided. Reception counters and lobby staff were very courteous and polite. Overall not that bad, aside from the housekeeping.
Stayed 4 nights in Oct 2022
Response from Florence on Oct 25, 2022
Dear Noraidah,Thank you for your review and choosing our hotel. We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We will take note your comment on our housekeeping for further improvement. Looking forward to having you again as a guest in our hotel.Yours sincerelyThe Management

10/10 Excellent

SITI NURAIEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very clean,staff were friendly, very good condition room.
Stayed 1 night in Aug 2022
Response from Florence on Oct 25, 2022
Dear Guest,Thank you for giving us a perfect rating and your kind review. We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. Looking forward to having you again as a guest in our hotel.Yours sincerelyThe Management

6/10 Okay

AL ADHAL

Stayed 3 nights in Aug 2022

6/10 Okay

patrick

Business traveller
Liked: Staff & service
Lousy stay
Room over all conditions is lousy. Tap leaking Aircon fan speed is strong even set to min. Smell from aircon
Stayed 1 night in Jun 2022
Response from The Management of Pullman Kuala Lumpur Bangsar on Jul 4, 2022
Dear Patrick Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We hope to serve you better in the near future. Sincerely, The Management Pullman Kuala Lumpur Bangsar

10/10 Excellent

ROSMADI

Stayed 4 nights in Jun 2022
Response from The Management of Pullman Kuala Lumpur Bangsar on Jun 25, 2022
Dear Rosmadi Thank you for the perfect 10! We are delighted to know that you enjoyed your stay with us. Hope to see you again soon! Sincerely, The Management Pullman Kuala Lumpur Bangsar

8/10 Good

Yeow Lee

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in May 2022
Response from The Management of Pullman Kuala Lumpur Bangsar on Jun 8, 2022
Dear Yeow Lee Thank you for your positive rating. We will extend your appreciation to the team as we are sure they will all be delighted to know that their efforts have made your experience a great one. We hope your next visit will be as pleasant as this one. Sincerely, The Management Pullman Kuala Lumpur Bangsar

2/10 Terrible

SAMEER

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from The Management of Pullman Kuala Lumpur Bangsar on Jun 8, 2022
Dear Sameer Thank you for taking time to tell us about your experience. We are saddened to hear your review about our hospitality and service. Please help us to improve by providing more information on your experience thru email at h7962@accor.com Sincerely, The Management Pullman Kuala Lumpur Bangsar

8/10 Good

Jayan

Stayed 2 nights in Apr 2022
Response from JS Ngan on May 5, 2022
Dear Jayan, Thank you for taking the time to share your feedback on your recent stay and we are very pleased to hear you enjoyed a great experience. Your feedback is very important to us and we do hope we have the opportunity to welcome you back again soon for another great stay. Sincerely, JS Ngan Director of Sales & Marketing

10/10 Excellent

Choon Tiong

Stayed 1 night in Apr 2022
Response from JS Ngan on May 5, 2022
Dear Choon Tiong, Thank you for taking the time to share your feedback on your recent stay and we are very pleased to hear you enjoyed a great experience. Your feedback is very important to us and we do hope we have the opportunity to welcome you back again soon for another great stay. Sincerely, JS Ngan Director of Sales & Marketing

8/10 Good

Sriwidarti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy & fast check-in but room service ends too early, at 9.30pm
Stayed 1 night in Apr 2022
Response from The Management of Pullman Kuala Lumpur Bangsar on Jun 8, 2022
Dear Sriwidarti Thank you for the positive review, and we are pleased to know that you have enjoyed your stay with us. We have taken note of your comment about the room service hours. Due to manpower constraints, we have no choice but to end the hours a bit earlier. However, we strive to continuously improve the quality of our services. We hope to serve you better in the near future. Sincerely, The Management Pullman Kuala Lumpur Bangsar

6/10 Okay

Yew Wai

Business traveller
Alright hotel
I've stayed here before but first time driving here. Tricky roads to get to. Rooms have not been updated for sometime now. Accor should look into it.
Stayed 3 nights in Apr 2022
Response from The Management of Pullman Kuala Lumpur Bangsar on Jun 8, 2022
Dear Yew Wai Thank you for sharing your experience. We had highlighted the issues to all relevant departments for improvement. Sincerely, The Management Pullman Kuala Lumpur Bangsar

10/10 Excellent

SEM LIAN CHIN

Stayed 1 night in Mar 2022
Response from JS Ngan on Apr 18, 2022
Dear Sem Lian Chin, Thank you for giving us the perfect rating. It is always a delight to receive such positive feedback, I am certain that our team members enjoyed catering to your needs as much as you enjoyed your stay. We hope your next visit will be as wonderful as the previous one. Sincerely, JS Ngan Director of Sales & Marketing

10/10 Excellent

Suresh

Stayed 2 nights in Mar 2022
Response from JS Ngan on Apr 18, 2022
Dear Suresh, Thank you for taking time to review your stay with us. We are delighted to hear that you enjoyed your stay with us. We endeavour to go above and beyond to ensure our guests have a memorable experience. We hope your next visit will be as pleasant as the previous one. Sincerely, JS Ngan Director of Sales & Marketing

10/10 Excellent

Josephine

Stayed 4 nights in Mar 2022
Response from JS Ngan on Mar 30, 2022
Dear Josephine, Thank you for giving us a perfect rating, and we hope your next visit will be as wonderful as the previous one. Sincerely, JS Ngan Director of Sales & Marketing

10/10 Excellent

Habibah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The staff were all friendly and it's very easy to deal with them.
Stayed 1 night in Feb 2022
Response from JS Ngan on Feb 23, 2022
Dear Habibah, Thank you for your feedback and pleased to hear you enjoyed a great stay. Look forward to welcoming you back again soon. Sincerely, JS Ngan Director of Sales & Marketing

8/10 Good

wan hairul razli

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access to anywhere by car.
Stayed 1 night in Feb 2022
Response from JS Ngan on Feb 23, 2022
Dear wan hairul razli, Thank you for your feedback and pleased to hear you enjoyed a great stay, we look forward to welcoming you back again in the future. Sincerely, JS Ngan Director of Sales & Marketing

10/10 Excellent

Madihah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hospitality from the staff. I feel very welcome.
Stayed 5 nights in Dec 2021
Response from JS Ngan on Dec 9, 2021
Dear Madihah, Thank you for taking time to review your stay with us. We are delighted to hear that you enjoyed your stay with us. We endeavour to go above and beyond to ensure our guests have a memorable experience. We hope your next visit will be as pleasant as the previous one. Sincerely, JS Ngan Director of Sales & Marketing

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
Stayed 1 night in Nov 2021
Response from JS Ngan on Dec 9, 2021
Thank you for giving us the perfect rating. It is always a delight to receive such positive feedback, I am certain that our team members enjoyed catering to your needs as much as you enjoyed your stay. We hope your next visit will be as wonderful as the previous one. Sincerely, JS Ngan Director of Sales & Marketing

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Must visit awesome location close to all amenities.
Stayed 1 night in Mar 2021
Response from Jason Ngan on Apr 28, 2021
Dear Guest, Thank you for giving us the perfect rating. It is always a delight to receive such positive feedback, I am certain that our team members enjoyed catering to your needs as much as you enjoyed your stay. We hope your next visit will be as wonderful as the previous one. Sincerely, Jason Ngan Director of Sales & Marketing

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient for us. The staff are professional and very helpful. Look forward to seeing the business back to what it was 14 months ago.
Stayed 2 nights in Mar 2021
Response from Jason Ngan on Apr 28, 2021
Dear Guest, Thank you for taking time to review your stay with us. We are delighted to hear that you enjoyed your stay with us. We endeavour to go above and beyond to ensure our guests have a memorable experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Jason Ngan Director of Sales & Marketing

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is great, is just near by don't have any convenient store within walking distance.
Stayed 1 night in Jan 2021