Outdoor pool, open 7:00 AM to 9:00 PM, free cabanas, sun loungers

Reviews of InterContinental Kuala Lumpur, an IHG Hotel

5 out of 5
InterContinental Kuala Lumpur, an IHG Hotel
165 Jalan Ampang, Kuala Lumpur

Reviews

9.0

Wonderful

Rating 10 - Excellent. 616 out of 1001 reviews" "
Rating 8 - Good. 272 out of 1001 reviews" "
Rating 6 - Okay. 58 out of 1001 reviews" "
Rating 4 - Poor. 31 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ishant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a three-day stay that was absolutely delightful. The staff were exceptionally friendly and helpful. The buffet breakfast was excellent, and the location was peaceful and close to the Twin Towers. The highlight was Uncle Farah's kindness, making it a joyous experience for my son to feed the fish and turtles. It was a wonderful and memorable stay overall.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service from staff easy access to taxis and petronas towers.
Stayed 1 night in Mar 2024
Response from InterContinental Kuala Lumpur on Mar 25, 2024
Dear Jay,Thank you for sharing a wonderful review of the hotel. It is always encouraging for our staff to receive such lovely feedback from our guests. On behalf of the team, we hope to welcome you back soon.Best Regards,Matthew EversonGeneral Manager

8/10 Good

Sucharita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from InterContinental Kuala Lumpur on Mar 20, 2024
Dear Sucharita,Thank you for the 4-star rating! My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well located, well maintained and good service.
Stayed 1 night in Feb 2024
Response from InterContinental Kuala Lumpur on Mar 5, 2024
Dear Daniel,Thank you for sharing this wonderful experience at InterContinental Kuala Lumpur. We are truly proud to receive this feedback, and I will be most pleased to share your compliments with the team.My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

10/10 Excellent

Reeko

Stayed 2 nights in Feb 2024
Response from InterContinental Kuala Lumpur on Mar 21, 2024
Dear Reeko,Thank you for the wonderful 5-star rating! My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

10/10 Excellent

Adel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are friendly and accommodating. The hotel itself is very clean and the room is spacious. The location is walking distance to KLCC tower and several shopping malls and coffee shop. Feel safe around the area.
Stayed 3 nights in Feb 2024
Response from InterContinental Kuala Lumpur on Feb 26, 2024
Dear Adel,Thank you for sharing a wonderful review of our hotel. It is always encouraging for our staff to receive such lovely feedback from our guests. On behalf of the team, we hope to welcome you back soon.We are truly proud to receive this feedback, and I will be most pleased to share your compliments with the team.Best Regards,Matthew EversonGeneral Manager

10/10 Excellent

Rubina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful, gave us useful information and advise. Can’t fault anything. TOP CLASS SERVICE and staff.
Stayed 4 nights in Feb 2024
Response from InterContinental Kuala Lumpur on Feb 22, 2024
Dear Rubina, Thank you for sharing a wonderful review of our hotel. It is always encouraging for our staff to receive such lovely feedback from our guests. On behalf of the team, we hope to welcome you back soon.We are truly proud to receive this feedback, and I will be most pleased to share your compliments with the team.Best Regards,Matthew EversonGeneral Manager

10/10 Excellent

Suzanne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean hotel. Good size room
Response from InterContinental Kuala Lumpur on Feb 22, 2024
Dear Suzanne,Thank you for taking the time to share this feedback. We are glad to learn that you had a wonderful stay experience with us.My team and I look forward to your next visit to InterContinental Kuala Lumpur!Best Regards,Matthew EversonGeneral Manager

6/10 Okay

Vincent

Travelled with partner
Liked: Staff & service
The exercise machines are not well maintained. Bicycles were not in working order. Exercise mats were dirty and disgusting. Pool guys was working during regular hours, I was told to keep my feet off the lounge chair very impolitely as well.
Stayed 2 nights in Feb 2024
Response from InterContinental Kuala Lumpur on Feb 16, 2024
Dear Vincent,Thank you for your honest review. At InterContinental Kuala Lumpur, we strive to provide our guests the best possible experience and I am sorry for the inconveniences caused during your stay. I have shared your feedback with the teams who constantly strive to improve our standards and services.We sincerely hope you will allow us another opportunity to welcome and delight you again at InterContinental Kuala Lumpur.Best Regards,Matthew EversonGeneral Manager

6/10 Okay

Sho

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Feb 2024
Response from InterContinental Kuala Lumpur on Feb 14, 2024
Dear Sho,Thank you for sharing your rating of your recent stay with us. My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

10/10 Excellent

Sharmila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from InterContinental Kuala Lumpur on Feb 14, 2024
Dear Sharmila,Thank you for the wonderful 5-star rating! My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent; within walking distance to LRT and twin towers. The breakfast was excellent and the staff were all very helpful and kind. We enjoyed our stay.
Stayed 5 nights in Jan 2024
Response from InterContinental Kuala Lumpur on Feb 7, 2024
Dear Roger,Thank you for taking the time to share a review. It has been our pleasure to make your stay a memorable one, and I am delighted to know that you have thoroughly enjoyed your vacation.My team and I look forward to welcoming you back with us again for many more excellent stays!Best Regards,Matthew EversonGeneral Manager

10/10 Excellent

Emad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from InterContinental Kuala Lumpur on Jan 22, 2024
Dear Emad,Thank you for the wonderful 5/5 rating! My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

10/10 Excellent

Rajbans

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms n located across ampang station very ideal
Stayed 2 nights in Jan 2024
Response from InterContinental Kuala Lumpur on Jan 22, 2024
Dear Rajbans,Thank you for your wonderful review. We are so glad to hear that you had a comfortable stay with us. We look forward to welcoming you back soon at InterContinental Kuala Lumpur.Best Regards,Matthew EversonGeneral Manager

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very easy to get to whether using the public transport or walking. There are loads of restaurants and other amenities around.
Stayed 9 nights in Dec 2023
Response from InterContinental Kuala Lumpur on Jan 17, 2024
Dear Samuel,Thank you for taking the time to share this feedback. We are glad to learn that you had a wonderful stay experience with us.My team and I look forward to your next visit to InterContinental Kuala Lumpur!Best Regards,Matthew EversonGeneral Manager

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from InterContinental Kuala Lumpur on Jan 2, 2024
Dear Timothy,Thank you for the incredible 10/10 rating! My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

10/10 Excellent

Xiang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay
Stayed 2 nights in Dec 2023
Response from InterContinental Kuala Lumpur on Jan 2, 2024
Dear Xiang,Thank you for sharing a wonderful review regarding your recent stay with us. We are glad to have made your stay a memorable one, and I am delighted to know that you have thoroughly enjoyed your vacation.My team and I look forward to your next visit to InterContinental Kuala Lumpur!Best Regards,Matthew EversonGeneral Manager

10/10 Excellent

Anastasios

Stayed 2 nights in Dec 2023
Response from InterContinental Kuala Lumpur on Jan 31, 2024
Dear Anastasios,Thank you for the wonderful 5/5 rating! My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

10/10 Excellent

Sidhartha

Stayed 1 night in Dec 2023
Response from InterContinental Kuala Lumpur on Dec 19, 2023
Dear Sidharta,Thank you for the fantastic 10/10 rating! We look forward to delighting you at InterContinental Kuala Lumpur again soon.Best Regards,Matthew EversonGeneral Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Check in was very easy. Room was well appointed. Great bed and quiet sleep. Housekeeping did a good job of tidying everything. Room was spacious. High quality linens -good towels and sheets. Food in lounge was adequate. The evening canapés were odd. Luke warm and not very tasty. Stale crackers and wilted cheese slices. Breakfast and dinner in the restaurant were includes used that. The variety in the restaurant was very good. Service by staff was outstanding Karula and Wadi in lounge. Also Rabat as wait deserve high ratings for exceptional service
Stayed 3 nights in Dec 2023
Response from InterContinental Kuala Lumpur on Dec 18, 2023
Dear Deborah,Thank you for taking the time to share this wonderful feedback. We are glad to have made your stay a memorable one. At InterContinental Kuala Lumpur, we strive to provide our guests the best possible experience and I am sorry that the canapés were not up to expectations. I have shared your feedback with the teams who constantly strive to improve our standards and services.Thank you for staying with us, and we look forward to welcoming you back for a better stay experience.Best Regards,Matthew EversonGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from InterContinental Kuala Lumpur on Dec 18, 2023
Dear Anonymous,Thank you for the wonderful 10/10 rating! My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

8/10 Good

Laiwah, brooklyn

Travelled with group
Liked: Amenities
We book 2 rooms. One room TV malfunction, refrigerator out of order. They should check it well before let us in.
Stayed 5 nights in Dec 2023
Response from InterContinental Kuala Lumpur on Dec 15, 2023
Dear Laiwah,Thank you for your feedback. I am sorry we could not meet your expectations during your stay with us. We will look into your comments regarding the TV and refrigerator in the room and hope to rectify them before your next visit.Best Regards, Matthew EversonGeneral Manager

10/10 Excellent

Mithun Kumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023
Response from InterContinental Kuala Lumpur on Dec 14, 2023
Dear Mithun,Thank you for the stellar 5/5 rating! My team and I are delighted to hear you enjoyed your stay and look forward to welcoming you again for more excellent stays!Best Regards, Matthew Everson General Manager

10/10 Excellent

Pedram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s word class hotel.
Stayed 6 nights in Nov 2023
Response from InterContinental Kuala Lumpur on Nov 28, 2023
Dear Pedram,Thank you for taking the time to share this feedback with us. We are truly proud to receive this feedback and I will be most pleased to share your compliments with the team.Best Regards,Matthew EversonGeneral Manager

10/10 Excellent

Pedram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The crew is one of the best. Hotel offers world class breakfast.
Stayed 6 nights in Nov 2023
Response from InterContinental Kuala Lumpur on Nov 28, 2023
Dear Pedram,Thank you for taking the time to share this wonderful review. It has been our pleasure to make your stay very comfortable and I am delighted to know that you have thoroughly enjoyed the services provided. It is always encouraging for our staff to receive such lovely feedback from our guest. We are also glad to hear that you enjoyed our breakfast service. My team and I look forward to welcoming you back with us again for many more excellent stays!Best Regards, Matthew EversonGeneral Manager

10/10 Excellent

Farina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with service
Stayed 6 nights in Nov 2023
Response from InterContinental Kuala Lumpur on Nov 8, 2023
Dear Farina,Thank you for sharing this wonderful experience at InterContinental Kuala Lumpur. We are truly proud to receive this feedback, and I will be most pleased to share your compliments with the team.My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

10/10 Excellent

Kenneth

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptionally helpful and courteous . The breakfast buffet was enormous with a huge range of food options.
Stayed 5 nights in Nov 2023
Response from InterContinental Kuala Lumpur on Nov 8, 2023
Dear Kenneth,Thank you for taking the time to share a review. It has been our pleasure to make your stay a memorable one, and I am delighted to know that you have thoroughly enjoyed your vacation.My team and I look forward to welcoming you back with us again for many more excellent stays!Best Regards,Matthew EversonGeneral Manager

10/10 Excellent

David Shao Yu, Eastvale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, great breakfast buffet with friendly hotel staff members, MRT stations just minutes walk from the hotel, working distance to the Pavillion shopping district
Stayed 3 nights in Oct 2023
Response from InterContinental Kuala Lumpur on Nov 7, 2023
Dear David,Thank you for this stellar review! We're delighted to learn of your memorable stay with us. We look forward to your next visit.Best regards,Matthew EversonGeneral Manager

10/10 Excellent

maria

Travelled with group
Liked: Amenities
Everything was excellent! Bed was bigger than any other I have before. Hotel very clean. Guys at the breakfast was so helpful specially Mosarof and Bulbul. Thank you guys you are so kind. Definitively I recommend this Hotel.
Stayed 1 night in Oct 2023
Response from InterContinental Kuala Lumpur on Oct 30, 2023
Dear maria,Thank you for the lovely review. It brings me great joy to hear that you had an excellent stay! I'm delighted to hear of Mosarof and Bulbul's dedicated hospitality during your breakfast. We are truly proud to receive this feedback, and I will be most pleased to share your compliments with the team. On behalf of the team, we hope to welcome you back soon!Best Regards, Meera Raj General Manager

10/10 Excellent

Tien

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was nice, spacious and clean. Hotel is close to Petronas Tower and shopping. Staff are very friendly and helpful.
Stayed 4 nights in Oct 2023
Response from InterContinental Kuala Lumpur on Oct 25, 2023
Dear Tien, Thank you for sharing this wonderful review of InterContinental Kuala Lumpur. We are pleased to receive compliments on our service and look forward to your next visit!Best Regards,Meera RajGeneral Manager

8/10 Good

Mayle

Stayed 2 nights in Oct 2023
Response from InterContinental Kuala Lumpur on Nov 7, 2023
Dear Mayle,Thank you for sharing this rating! My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

10/10 Excellent

Christopher, Maple Falls

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very welcoming and friendly. The room was clean and comfortable. Nice shower and bathroom. The morning breakfast was awesome. Vadhi welcomed me every morning and always made sure I got my coffee.
Stayed 6 nights in Sep 2023
Response from InterContinental Kuala Lumpur on Oct 11, 2023
Dear Christopher,Thank you for the lovely review. We are indeed proud to have the opportunity to show you our True Hospitality. I am delighted to learn that you had a memorable stay with us. We hope to welcome you again for more!Best Regards, Meera Raj General Manager

10/10 Excellent

LIN LIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Well kept. Hugh lobby. Thank you for providing us with a very yummy chocolate cake for my birthday celebration and a card from Liana, guest relation officer. Also, a fruit platter was included in the room too. Thoughtful of hotel to provide hair conditioner (not provided by many other hotels). Will definitely return if I'm in KL next time.
Stayed 3 nights in Sep 2023
Response from InterContinental Kuala Lumpur on Sep 27, 2023
Dear LIN LIN,Thank you for the wonderful review. We're glad to have made your birthday stay a special one! My team and I look forward to delighting you again soon.Best Regards,Meera RajGeneral Manager

10/10 Excellent

Thong Lee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i like most is all the staff from the bell boy to concierge to check in n to the waiter n waiteress in the restaurant , also the manager .All very professionals. Well done intercontinental KL .u make my family have a wonderful n fantastic get away. I will wan to come back again n will definitely introduce more of my friends n relative to stay here.
Stayed 2 nights in Sep 2023
Response from InterContinental Kuala Lumpur on Sep 27, 2023
Dear Thong Lee,Thank you for the lovely review. I am delighted to learn of the dedicated hospitality extended to you by our team. I will be sure to send them your compliments. We look forward to welcoming you back soon!Best Regards,Meera RajGeneral Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Staff are brilliant good hotel and decent location.
Stayed 3 nights in Sep 2023
Response from InterContinental Kuala Lumpur on Sep 27, 2023
Dear Anonymous,Thank you for sharing this lovely review. We're glad to have made your stay a memorable one. My team and I look forward to welcoming you back soon!Best Regards,Meera RajGeneral Manager

10/10 Excellent

Luis, cypress

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!! This is an exelent option👍big rooms big beds all was very good!! And twin buildings were at 3 blocks walking👍👌
Stayed 2 nights in Sep 2023
Response from InterContinental Kuala Lumpur on Sep 13, 2023
Dear Luis,Thank you for the amazing review! We are glad to learn that you had a comfortable stay. My team and I look forward to welcoming you back soon.Best Regards,Meera RajGeneral Manager

10/10 Excellent

meerza

Stayed 6 nights in Aug 2023
Response from InterContinental Kuala Lumpur on Oct 5, 2023
Dear meerza,Thank you for the fantastic rating! We are glad to have made your stay a memorable one. We look forward to delighting you again soon at InterContinental Kuala Lumpur.Best Regards,Meera RajGeneral Manager

8/10 Good

Jabborov

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with friendly staff. Excellent breakfast and very kind serving staff. We have enjoyed our stay.
Stayed 6 nights in Aug 2023
Response from InterContinental Kuala Lumpur on Sep 7, 2023
Dear Jabborov,Thank you for your positive review. The team is indeed proud to have had the opportunity to serve you and show you their true hospitality. Your kind words and feedback mean a lot to the team - it keeps them motivated to continue doing what they do best.Best Regards, Meera Raj General Manager

10/10 Excellent

Jing Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from InterContinental Kuala Lumpur on Sep 4, 2023
Dear Jing Yi,Thank you for the lovely review. We are glad that you have enjoyed your stay and look forward to welcoming you back soon! Best Regards,Meera RajGeneral Manager

10/10 Excellent

seungsu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff with best service
Stayed 1 night in Aug 2023
Response from InterContinental Kuala Lumpur on Sep 4, 2023
Dear seungsu,Thank you for your wonderful review. We are proud to have had the opportunity to show you our True Hospitality. My team and I look forward to welcoming you back for more great stays!Best Regards,Meera RajGeneral Manager

10/10 Excellent

Kosuke

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Wash room was a bit dirty and no cleaning sometimes during our 6 night stay.
Stayed 6 nights in Aug 2023
Response from InterContinental Kuala Lumpur on Aug 21, 2023
Dear Kosuke,Thank you for your feedback. We are sorry we couldn't meet expectations on this occasion. I have shared your remarks with our teams who continuously strive to improve our services. We hope to welcome you again for a renewed stay experience.Best Regards,Meera RajGeneral Manager

8/10 Good

Vimal, Portland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and convenient to get around KLCC and vicinity
Response from InterContinental Kuala Lumpur on Aug 18, 2023
Dear Vimal,Thank you for taking the time to share a review. It has been our pleasure to make your stay a memorable one, and I am delighted to know that you have thoroughly enjoyed your vacation. My team and I look forward to welcoming you back with us again for many more excellent stays!Best Regards,Meera RajGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property in the middle of the city. Everything close by
Stayed 2 nights in Aug 2023
Response from InterContinental Kuala Lumpur on Aug 17, 2023
Dear Anonymous,Thank you for taking the time to share this feedback. We are glad to learn of your wonderful stay experience with us.My team and I look forward to your next visit to InterContinental Kuala Lumpur! Best Regards,Meera RajGeneral Manager

10/10 Excellent

Helen

Stayed 1 night in Jul 2023
Response from InterContinental Kuala Lumpur on Sep 7, 2023
Dear Helen,Thank you for the positive review! I am delighted that you have enjoyed your stay with us, and I look forward to welcoming you back soon. Best Regards, Meera Raj General Manager

10/10 Excellent

Shbana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from InterContinental Kuala Lumpur on Aug 15, 2023
Dear Shbana,Thank you for the fantastic 10/10 rating. We are glad to learn that you had a wonderful stay experience with us.We look forward to your next visit to InterContinental Kuala Lumpur!Best Regards, Meera Raj General Manager

10/10 Excellent

Ahmed

Stayed 2 nights in Aug 2023
Response from InterContinental Kuala Lumpur on Aug 14, 2023
Dear Ahmed, thank you for the wonderfu review! My team and I look forward to welcoming you back soon. Best Regards, Meera Raj General Manager

8/10 Good

Sean, Fremont

Travelled with partner
Liked: Amenities
Walking distance to Pertronas Towers 👍 Smell of durian on the floor 👎
Stayed 3 nights in Aug 2023
Response from InterContinental Kuala Lumpur on Aug 7, 2023
Dear Sean,Thank you for the lovely review! On behalf of the team, we hope to welcome you back soon.Best Regards,Meera RajGeneral Manager

8/10 Good

Tran Thuy, West Kelowna

Liked: Cleanliness, staff & service, property conditions & facilities
Good location!
Stayed 1 night in Jul 2023
Response from InterContinental Kuala Lumpur on Jul 24, 2023
Dear Tran Thuy,Thank you for taking the time to share this amazing 4-star review. It has been our pleasure to make your stay very comfortable, and I am delighted to know that you have thoroughly enjoyed your vacation. My Team and I look forward to welcoming you back soon.Best Regards,Meera RajGeneral Manager

8/10 Good

Arsham

Travelled with family and small children
Liked: Property conditions & facilities
Good breakfast. Good swimming pool. Staff friendly but some not genuine. Rooms dusty. Motor bike noises at night.
Stayed 7 nights in Jul 2023
Response from InterContinental Kuala Lumpur on Jul 17, 2023
Dear dalulu,Thank you for your honest review. We are glad to hear that you enjoyed our breakfast spread. At InterContinental Kuala Lumpur, we strive to provide our guests the best possible experience and I am sorry for the inconveniences caused during your stay. I have shared your feedback with the teams who constantly strive to improve our standards and services.We sincerely hope you will allow us another opportunity to welcome and delight you again at InterContinental Kuala Lumpur.Best Regards,Meera RajGeneral Manager

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday in Kuala Lumpur
Had an amazing time in Kuala Lumpur on holiday and staying at the Intercontinental hotel was perfect. Convenient for all the places we wanted to visit. Staff were super friendly and attentive. Would definitely stay here again
Stayed 9 nights in Jun 2023
Response from InterContinental Kuala Lumpur on Jul 7, 2023
Dear Sandra, Thank you for sharing this wonderful review. It has been our pleasure to make your stay very comfortable, and I am delighted to know that you have thoroughly enjoyed your vacation. My team and I look forward to welcoming you back with us again for many more excellent stays!Best Regards,Meera RajGeneral Manager