Outdoor pool, pool umbrellas, sun loungers

Reviews of Grand Millennium Hotel Kuala Lumpur

5 out of 5
Grand Millennium Hotel Kuala Lumpur
160 Jalan Bukit Bintang, Kuala Lumpur

Reviews

8.2

Very good

Rating 10 - Excellent. 423 out of 1002 reviews" "
Rating 8 - Good. 344 out of 1002 reviews" "
Rating 6 - Okay. 131 out of 1002 reviews" "
Rating 4 - Poor. 53 out of 1002 reviews" "
Rating 2 - Terrible. 51 out of 1002 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa Everlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a convenient area for the shops and transportation. It is safe and clean. I would love to go back and would recommend to others.
Stayed 6 nights in Mar 2024

10/10 Excellent

Adeline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location in the heart of KL, steps away from great shopping, food and transport.
Stayed 2 nights in Mar 2024
Response from The Management on Mar 24, 2024
Dear Adeline,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

8/10 Good

Poh Cheong

Travelled with family
Liked: Cleanliness, staff & service, amenities
Area is good for a short vacation. Hotel is located strategically in Bukit Bintang
Stayed 2 nights in Mar 2024
Response from The Management on Mar 16, 2024
Dear Poh Cheong,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

10/10 Excellent

Rita, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about this hotel. Great customer service. Excellent location. Will definitely be back.
Stayed 2 nights in Mar 2024
Response from The Management on Mar 16, 2024
Dear Rita,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

10/10 Excellent

Cindy

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good location
Response from The Management on Mar 12, 2024
Dear Cindy,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The ManagementGrand Millennium Kuala Lumpur

10/10 Excellent

Soot fern

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are helpful and friendly
Stayed 3 nights in Mar 2024
Response from The Management on Mar 12, 2024
Dear Soot fern,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The ManagementGrand Millennium Kuala Lumpur

10/10 Excellent

Nazaruddin

Travelled with partner
Liked: Cleanliness, amenities
Good clean spacious n all the staffs r helpful n friendly overall stay10 of 10 fully satisfied
Stayed 2 nights in Feb 2024
Response from The Management on Mar 12, 2024
Dear Nazaruddin,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The ManagementGrand Millennium Kuala Lumpur

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very central hotel within KLCC, and all that there is to offer. Breakfast choices were extensive and tasty. The pool provided welcome relief from the heat, and the gym looks quite well set up. I'd be happy to stay again.
Stayed 4 nights in Feb 2024
Response from The Management on Mar 12, 2024
Dear Timothy,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The ManagementGrand Millennium Kuala Lumpur

10/10 Excellent

Juliet Sandra

Travelled with group
Liked: Cleanliness
Superb location. Didn’t like the showers as they were not powerful, very low pressure! The staff were not very responsive, called them to check on safe as it was not working but no one came to check throughout our 4-day stay.
Stayed 3 nights in Jan 2024
Response from The Management on Mar 12, 2024
Dear Juliet Sandra,Thank you for your feedback on Expedia and we are extremely disappointed to read about the challenges you experienced during your stay with us.Please accept our sincerest apologies for the inconveniences that you had to go through and your comments had been shared with the department head concerned for immediate action as well as to ensure such similar incident do not recur. We wish to assure you that it is certainly not reflective of the usual standards of Grand Millennium Kuala Lumpur and we are continuously putting in more effort to train and develop our team to improve the standard of service.We realized that this experience has marred your impression of the hotel but we hope that you would give us an opportunity to make amends and welcome you back in the not too distant future.Best regardsThe ManagementGrand Millennium Kuala Lumpur

8/10 Good

Ruba, GREYSTANES

Liked: Cleanliness, staff & service, property conditions & facilities
very
Stayed 2 nights in Feb 2024
Response from The Management on Feb 26, 2024
Dear Ruba,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from The Management on Feb 26, 2024
Dear Alan,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

8/10 Good

Hesham

Travelled with partner
Liked: Cleanliness, staff & service
Great location. Rooms starting to age a bit but clean and comfortable stay
Stayed 2 nights in Feb 2024
Response from The Management on Feb 16, 2024
Dear Hesham,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

8/10 Good

Stavros

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and helpful. Surrounding of numerous shopping centers. The MRT few meters away. Reach breakfast. To much traffic on afternoon until late at night
Stayed 5 nights in Feb 2024
Response from The Management on Feb 13, 2024
Dear Stavros,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

8/10 Good

Bridget

Travelled with family
Liked: Cleanliness, amenities
The washroom and air conditioning needs better maintenance
Stayed 3 nights in Jan 2024
Response from The Management on Jan 31, 2024
Dear Bridget,Warm greetings from Grand Millennium Kuala Lumpur and thank you for sharing a review on Expedia.We had the opportunity to review your rating of our hotel and we are sorry that we fell short in your expectations. Please know that we truly appreciate your feedback as it helps us to focus on what is important to our guests. We can assure you that every point of your comment have been well-noted and we have addressed these with the team to be used as an opportunity to continue to train and improve our practices as well as procedures. Please accept our sincerest apologies for the inconveniences caused and we look forward to welcoming you back in the not too distant future.Best Regards,The Management Grand Millennium Kuala Lumpur

8/10 Good

Derek

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from The Management on Jan 22, 2024
Dear Derek,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jan 2024
Response from The Management on Jan 22, 2024
Dear Derek,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

10/10 Excellent

thi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 4 nights in Jan 2024
Response from The Management on Jan 25, 2024
Dear Thi,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

10/10 Excellent

Linda

Stayed 4 nights in Jan 2024
Response from The Management on Jan 17, 2024
Dear Linda,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

4/10 Poor

Raymond

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Lobby looks decent but the interior seems to be breaking and needs major renovation. The room ceiling leaks and looks old. The health club has closed down too. The price for the room is decent, ard $123 sgd per night. Location is good and convenient though.
Stayed 1 night in Jan 2024
Response from The Management on Jan 17, 2024
Dear Raymond,Warm greetings from Grand Millennium Kuala Lumpur and thank you for sharing a review on Expedia.We had the opportunity to review your rating of our hotel and we are sorry that we fell short in your expectations. Please know that we truly appreciate your feedback as it helps us to focus on what is important to our guests. We can assure you that every point of your comment have been well-noted and we have addressed these with the team to be used as an opportunity to continue to train and improve our practices as well as procedures. Please accept our sincerest apologies for the inconveniences caused and we look forward to welcoming you back in the not too distant future.Best Regards,The Management Grand Millennium Kuala Lumpur

10/10 Excellent

Sujith

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was right in the center of all action. Loved it
Stayed 3 nights in Jan 2024
Response from The Management on Jan 17, 2024
Dear Sujith,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

10/10 Excellent

Soon Wah, Waitara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent
Stayed 8 nights in Dec 2023
Response from The Management on Jan 17, 2024
Dear Soon Wah,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

8/10 Good

Takashi

Stayed 3 nights in Jan 2024
Response from The Management on Jan 31, 2024
Dear Takashi,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

10/10 Excellent

Md Meraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from The Management on Dec 28, 2023
Dear Md Meraj, warm greetings from Grand Millennium Kuala Lumpur and thank you for taking the time to share a review of your stay with us. We are pleased to learn of your excellent experience during your recent visit. All of us here look forward to welcome you back for another memorable stay in the heart of Bukit Bintang soon. Best regards, The Management.

10/10 Excellent

Md Meraj

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from The Management on Feb 16, 2024
Dear Md Meraj,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

10/10 Excellent

Ibrahem

Stayed 11 nights in Dec 2023
Response from The Management on Dec 28, 2023
Dear Ibrahem, warm greetings from Grand Millennium Kuala Lumpur and thank you for taking the time to share a review of your stay with us. We are pleased to learn of your excellent experience during your recent visit. All of us here look forward to welcome you back for another memorable stay in the heart of Bukit Bintang soon. Best regards, The Management.

10/10 Excellent

Majed

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean , near everything
Stayed 2 nights in Dec 2023
Response from Yuvasunthary on Dec 28, 2023
Dear Majed, warm greetings from Grand Millennium Kuala Lumpur and thank you for taking the time to share a review of your stay with us. We are pleased to learn of your excellent experience during your recent visit. All of us here look forward to welcome you back for another memorable stay in the heart of Bukit Bintang soon. Best regards, The Management.

10/10 Excellent

Hon

Stayed 7 nights in Dec 2023
Response from The Management on Dec 17, 2023
Dear Hon,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

4/10 Poor

noor mohamed

Stayed 2 nights in Dec 2023
Response from The Management on Dec 17, 2023
Dear Noor,Thank you for your feedback on Hotels.com and we are extremely disappointed to read about the challenges you experienced during your stay with us.Please accept our sincerest apologies for the inconveniences that you had to go through and your comments had been shared with the department head concerned for immediate action as well as to ensure such similar incident do not recur. We wish to assure you that it is certainly not reflective of the usual standards of Grand Millennium Kuala Lumpur and we are continuously putting in more effort to train and develop our team to improve the standard of service.We realized that this experience has marred your impression of the hotel but we hope that you would give us an opportunity to make amends and welcome you back in the not too distant future.Best regardsThe Management Grand Millennium Kuala Lumpur

4/10 Poor

noor mohamed

Stayed 2 nights in Dec 2023

6/10 Okay

ZAINI

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very slow during check in. Need improvement
Stayed 2 nights in Dec 2023
Response from The Management on Dec 17, 2023
Dear Zaini,,Warm greetings from Grand Millennium Kuala Lumpur and thank you for sharing a review on Hotels.com.We had the opportunity to review your rating of our hotel and we are sorry that we fell short in your expectations. Please know that we truly appreciate your feedback as it helps us to focus on what is important to our guests. We can assure you that every point of your comment have been well-noted and we have addressed these with the team to be used as an opportunity to continue to train and improve our practices as well as procedures. Please accept our sincerest apologies for the inconveniences caused and we look forward to welcoming you back in the not too distant future.Best Regards,The Management Grand Millennium Kuala Lumpur

10/10 Excellent

Abdalaziz

Stayed 1 night in Dec 2023
Response from The Management on Dec 10, 2023
Dear Abdalaziz,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from The Management on Dec 7, 2023
Dear David,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

8/10 Good

Amna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from The Management on Dec 7, 2023
Dear Amna,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

10/10 Excellent

yen pheng

Stayed 2 nights in Nov 2023
Response from The Management on Dec 7, 2023
Dear Yen Pheng, Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

2/10 Terrible

Sanghyo

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from The Management on Dec 7, 2023
Dear Sanghyo,Thank you for your feedback on Expedia and we are extremely disappointed to read about the challenges you experienced during your stay with us.Please accept our sincerest apologies for the inconveniences that you had to go through and your comments had been shared with the department head concerned for immediate action as well as to ensure such similar incident do not recur. We wish to assure you that it is certainly not reflective of the usual standards of Grand Millennium Kuala Lumpur and we are continuously putting in more effort to train and develop our team to improve the standard of service.We realized that this experience has marred your impression of the hotel but we hope that you would give us an opportunity to make amends and welcome you back in the not too distant future.Best regardsThe Management Grand Millennium Kuala Lumpur

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from The Management on Dec 7, 2023
Dear Vincent,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi great stay I just felt that the check I was laborious and inefficient not sure about tourist tax and paying that as cash and the security deposit 200 for what I am a regular guest honestly the check in process needs work or u will lose customers / I really like staying here and generally choose it
Stayed 1 night in Nov 2023
Response from The Management on Nov 28, 2023
Dear Stewart,Warm greetings from Grand Millennium Kuala Lumpur and thank you for sharing a review on Expedia.We had the opportunity to review your rating of our hotel and we are sorry that we fell short in your expectations. Please know that we truly appreciate your feedback as it helps us to focus on what is important to our guests. We can assure you that every point of your comment have been well-noted and we have addressed these with the team to be used as an opportunity to continue to train and improve our practices as well as procedures. Please accept our sincerest apologies for the inconveniences caused and we look forward to welcoming you back in the not too distant future.Best Regards,The Management Grand Millennium Kuala Lumpur

10/10 Excellent

H R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Location and Great Service throughout my stay
Stayed 3 nights in Nov 2023
Response from The Management on Nov 28, 2023
Dear H R,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

8/10 Good

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast great!
Restaurant ZAIMI great service!
Stayed 5 nights in Nov 2023
Response from The Management on Nov 28, 2023
Dear William,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

8/10 Good

Glenn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Management on Nov 28, 2023
Dear Glenn,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

10/10 Excellent

Go

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Nov 2023
Response from The Management on Nov 17, 2023
Dear Go,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

10/10 Excellent

Mohd Fadzil

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategic location and just few steps away from Pavilion!
Stayed 1 night in Nov 2023
Response from The Management on Nov 17, 2023
Dear Mohd Fadzil,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb spot
Really fantastic location in the centre of KL, big swimming pool, big breakfast and lots of shopping
Stayed 3 nights in Nov 2023
Response from The Management on Nov 13, 2023
Dear Heather,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

6/10 Okay

Tee cher

Stayed 1 night in Nov 2023
Response from The Management on Nov 13, 2023
Dear Tee Cher,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

10/10 Excellent

Mikael

Stayed 4 nights in Nov 2023
Response from The Management on Dec 3, 2023
Dear Mikael,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

10/10 Excellent

Yuki

Stayed 3 nights in Nov 2023
Response from The Management on Nov 13, 2023
Dear Yuki,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

8/10 Good

Srinath

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located walkable to shopping and restaurants.
Stayed 6 nights in Nov 2023
Response from The Management on Nov 13, 2023
Dear Srinath,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

10/10 Excellent

Nurida

Liked: Cleanliness, staff & service, property conditions & facilities
I especially liked the kindness of the staff. Quiet and convenient atmosphere admired us. I don't have any complaint. Good luck.
Stayed 4 nights in Nov 2023
Response from The Management on Nov 13, 2023
Dear Nurida,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

8/10 Good

Md Nashir Bin

Stayed 3 nights in Oct 2023
Response from The Management on Nov 28, 2023
Dear Md Nashir,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur

10/10 Excellent

Uchenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traffic is a mess but the property is awesome
Stayed 2 nights in Nov 2023
Response from The Management on Nov 13, 2023
Dear Uchenna,Warm greetings from Grand Millennium Kuala Lumpur and thank you for staying with us.Thank you for your feedback and we look forward to welcoming you in the not too distant future.Best regards,The Management Grand Millennium Kuala Lumpur