Title: Family Apartment At Times Square - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Family Apartment At Times Square Luxury aparthotel with 3 outdoor swimming pools connected to a shopping center in Kuala Lumpur ![3 outdoor pools](https://images.trvl-media.com/lodging/104000000/103600000/103593400/103593346/f986497a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/104000000/103600000/103593400/103593346/9fb00431.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/104000000/103600000/103593400/103593346/a1e1f99b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Shopping mall](https://images.trvl-media.com/lodging/104000000/103600000/103593400/103593346/4e9cbadd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 bedrooms, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/104000000/103600000/103593400/103593346/37a05854.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Prices - Location - Amenities - Policies Family Apartment At Times Square in central Kuala Lumpur offers a quiet respite from city exploration. Guests can sip drinks at the poolside bar, book treatments at Jojoba Spa, or relax in the garden. With a dedicated children's pool, it's ideal for family travelers. 6.6 ## Popular amenities - Bar - Pool - Kitchen - Outdoor space - Breakfast available - Parking available ## Room options ### Check availability for these dates Tonight [Nov. 6 - Nov. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=103593346&PinnedHotelID=103593346&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=103593346&PinnedHotelID=103593346&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 7 - Nov. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=103593346&PinnedHotelID=103593346&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=103593346&PinnedHotelID=103593346&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=103593346&PinnedHotelID=103593346&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=103593346&PinnedHotelID=103593346&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=103593346&PinnedHotelID=103593346&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=103593346&PinnedHotelID=103593346&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 3 of 3 rooms ![2 bedrooms, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/104000000/103600000/103593400/103593346/6a486674.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio Suite ### Highlights Soundproofed Air conditioning Kitchen Mini-fridge Dishwasher Flat-screen TV 2 bedrooms Hair dryer - Sleeps 2 - 1 King Bed ![Superior Apartment](https://images.trvl-media.com/lodging/104000000/103600000/103593400/103593346/201fff9c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Apartment ### Highlights Soundproofed Air conditioning Kitchen Mini-fridge Dishwasher Flat-screen TV 2 bedrooms Hair dryer - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Twin Bed ![2 bedrooms, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/104000000/103600000/103593400/103593346/37a05854.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Apartment ### Highlights Soundproofed Air conditioning Kitchen Mini-fridge Dishwasher Flat-screen TV 2 bedrooms Hair dryer - 2 bedrooms - Sleeps 6 - 1 King Bed and 3 Twin Beds ## You may also like Ad ![Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/75000000/74690000/74681300/74681225/cba8c09d.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### DoubleTree by Hilton Shah Alam i-City Shah Alam - Pool - Spa - Kids pool - Free WiFi 9.2 Wonderful 183 reviews CA $97 CA $108 total includes taxes & fees Nov 25 - Nov 26 [](https://www.expedia.ca/Kuala-Lumpur-Hotels-DoubleTree-By-Hilton-Shah-Alam-I-City.h74681225.Hotel-Information?chkin=2025-11-25&chkout=2025-11-26&rm1=a2®ionId=180008&destination=Kuala Lumpur (and vicinity)&destType=MARKET&latLong=3.14661,101.711&searchId=29c60e0c-f6e9-4071-b132-ae9c06a5e592&top_cur=CAD) Ad ![Reception](https://images.trvl-media.com/lodging/96000000/95730000/95726100/95726084/6e17b08e.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Indigo Kuala Lumpur On The Park by IHG Golden Triangle - 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Pool - Spa - Free WiFi - Restaurant 8.8 Excellent 1,011 reviews CA $194 CA $233 total includes taxes & fees Nov 19 - Nov 20 [](https://www.expedia.ca/Kuala-Lumpur-Hotels-The-Ritz-Carlton.h81788.Hotel-Information?chkin=2025-11-19&chkout=2025-11-20&rm1=a2®ionId=180008&destination=Kuala Lumpur (and vicinity)&destType=MARKET&latLong=3.14661,101.711&searchId=29c60e0c-f6e9-4071-b132-ae9c06a5e592&top_cur=CAD) Ad ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/3000000/2220000/2219900/2219839/6b84f571.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### DoubleTree by Hilton Putrajaya Lakeside Putrajaya - Pool - Kids pool - Waterslide - Free WiFi 8.6 Excellent 204 reviews CA $104 CA $116 total includes taxes & fees Nov 10 - Nov 11 [](https://www.expedia.ca/Kuala-Lumpur-Hotels-DoubleTree-By-Hilton-Putrajaya-Lakeside.h2219839.Hotel-Information?chkin=2025-11-10&chkout=2025-11-11&rm1=a2®ionId=180008&destination=Kuala Lumpur (and vicinity)&destType=MARKET&latLong=3.14661,101.711&searchId=29c60e0c-f6e9-4071-b132-ae9c06a5e592&top_cur=CAD) Ad ![Lobby lounge](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/6000000/5600000/5598500/5598435/9b7f2a17_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Majestic Hotel Kuala Lumpur, Autograph Collection Tasik Perdana - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKuala-Lumpur-Hotels-Family-Apartment-At-Times-Square.h103593346.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKuala-Lumpur-Hotels-Family-Apartment-At-Times-Square.h103593346.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C3.14309%2C101.71168&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=GkB7uM8myB3qbhaYPF5aaBHEYN8=) jalan imbi, Suite A-34-15, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 55100 #### What's nearby - Berjaya Times Square - 3 min walk - 0.3 km - Pavilion Kuala Lumpur - 9 min walk - 0.8 km - Suria KLCC Shopping Centre - 19 min walk - 1.6 km - KLCC Park - 19 min walk - 1.6 km - Petronas Twin Towers - 2 min drive - 2.3 km #### Getting around - Imbi Station - 3 min walk - Kuala Lumpur Pasar Seni Station - 4 min drive - Kuala Lumpur International Airport (KUL) - 51 min drive #### Restaurants - ‪News KTV - ‬3 min walk - ‪B.Station - ‬3 min walk - ‪Banana Bro - ‬2 min walk - ‪李大姐重慶小面 - ‬2 min walk - ‪Nando's - ‬2 min walk ## About this property ### Family Apartment At Times Square Luxury aparthotel with 3 outdoor swimming pools connected to a shopping center in Kuala Lumpur 3 outdoor pools, a full-service spa, and a poolside bar are available at this smoke-free aparthotel. Other amenities include a steam room, massage/treatment rooms, and a children's pool. Each apartment provides a kitchen with an oven, a microwave, a dishwasher, and a kitchen island. Thoughtful touches include bathrobes and slippers, and also available are free WiFi and a flat-screen TV. Change of towels is available on request. Family Apartment At Times Square offers 27 air-conditioned accommodations with bathrobes and slippers. Accommodations are furnished with desks and kitchen islands. Accommodations at this 5-star aparthotel have kitchens with microwaves and dishwashers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room. The recreational activities listed below are available either on site or nearby; fees may apply. Jojoba has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision. Guests under 10 years old are not allowed in the spa. There are hot springs/mineral springs on site. ## Similar properties ![15 outdoor pools](https://images.trvl-media.com/lodging/110000000/109800000/109796300/109796254/21a03937.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ayatt Bukit Bintang Imbi - Pool - Kitchen - Parking included - Free WiFi 8.8 Excellent 5 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=109796254&PinnedHotelID=109796254&HadPinnedHotel=true®ionId=-1&adults=2) ![Fitness facility](https://images.trvl-media.com/lodging/94000000/93170000/93164200/93164156/7bcdf349.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MCity Infinity pool KLCC Kuala Lumpur - Pool - Pet-friendly - Free WiFi - Air conditioning 4.4 6 reviews CA $59 CA $67 total includes taxes & fees Nov 7 - Nov 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=93164156&PinnedHotelID=93164156&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/4000000/3910000/3900400/3900350/bfb1af33.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### PARKROYAL Serviced Suites Kuala Lumpur Bukit Bintang - 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Hot tub - Spa - Kids pool 9.4 Exceptional 1,000 reviews CA $168 CA $202 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=20634&PinnedHotelID=20634&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Pool/Spa - 3 outdoor pools - 4 treatment rooms - Aromatherapy - Ayurvedic treatments - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Detox wraps - Facials - Full-service spa - Hot stone massages - Hot tub - Hot/mineral springs - Hydrotherapy - Manicures/pedicures - Mud bath - Outdoor treatment areas - Prenatal massages - Reflexology - Sauna - Sports massages - Steam room - Swedish massages - Thai massages - Thalassotherapy - Turkish bath ### Internet - Available in the apartment: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Self parking on site (MYR 20 per day) - Wheelchair-accessible parking and van parking available ### Family friendly - Children's pool ### Kitchen - Dishwasher - Electric kettle - Ice maker - Kitchen island - Microwave - Mini-fridge - Oven ### Dining - Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 50 for children - A poolside bar ### Bedrooms - 2 bedrooms - Rollaway/extra bed: MYR 50 per day ### Bathroom - Bathrobes - Bathtub or shower - Free toiletries - Hair dryer - Slippers ### Entertainment - Flat-screen TV with cable channels ### Outdoor areas - Garden - Outdoor furniture - Terrace ### Laundry - Dry cleaning/laundry service - Laundry facilities ### Work spaces - Desk ### Comfort - Air conditioning ### Pets - No pets or service animals ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 8 accessible parking spaces - Accessible airport shuttle - Accessible bathtub - Accessible shuttle - Elevator (47 inch wide door) - Fixed shower seat - Pool access ramp on site - Pool hoist on site - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchair-accessible van parking - Wheelchairs on site - Smoking not allowed ### Services and conveniences - 24-hour front desk - ATM - Change of bedsheets (on request) - Change of towels on request - Concierge services - Housekeeping (daily) - Iron/ironing board - Lockers - Luggage storage - Tour and ticket assistance ### Location highlights - Connected to a shopping center - In a shopping district - In the city center - Near a health/beauty spa - Near a hospital - Near a metro station - Near a train station - Near a zoo - Near an outlet shopping mall ### Things to do - Archery - Billiards/pool table - Children's pool - Theme park nearby - Winery tours nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) - Mosquito nets ### General - 2 buildings - 27 units - 45 floors - Banquet hall - Bed sheets changed on request - Garden - Soundproofing - Towels (changed on request) ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: 11:00 PM Late check-in subject to availability Late check-in fee for check-in between noon and 4:00 PM ### Check-out Check-out before 11:30 AM ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for MYR 50.0 per day Cribs (infant beds) are available for MYR 20.0 per day ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately MYR 70 for adults and MYR 50 for children - Airport shuttle fee: MYR 300 per room (one-way) - Self parking fee: MYR 20 per day - Late check-in fee for check-in between noon and 4:00 PM - Crib (infant bed) fee: MYR 20.0 per day - Rollaway bed fee: MYR 50.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property ### We should mention Pool access available from 6:00 AM to 8:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property Guests under 10 years old are not allowed in the spa, and guests under 10 years old are only allowed with adult supervision ### Property is also known as Family At Times Square Family Apartment At Times Square Aparthotel Family Apartment At Times Square Kuala Lumpur Family Apartment At Times Square Aparthotel Kuala Lumpur ## Frequently asked questions ### Does Family Apartment At Times Square have a pool? > Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 6:00 AM–8:00 PM. ### How much does it cost to stay at Family Apartment At Times Square ? > As of Nov 6, 2025, prices found for a 1-night stay for 2 adults at Family Apartment At Times Square on Nov 11, 2025 start from CA $41.98, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Kuala-Lumpur-Hotels-Family-Apartment-At-Times-Square.h103593346.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Family Apartment At Times Square pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Family Apartment At Times Square ? > Self parking is available for MYR 20 per day. ### What time is check-in at Family Apartment At Times Square ? > Check-in start time: 2:00 PM; Check-in end time: 11:00 PM. Late check-in is available from noon–4:00 PM for a fee. ### What time is check-out at Family Apartment At Times Square ? > Check-out is at 11:30 AM. ### Does Family Apartment At Times Square provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of MYR 300 per room applies. ### Where is Family Apartment At Times Square located? > Located in Imbi, this luxury aparthotel is within a 10-minute walk of Berjaya Times Square and Jalan Alor. Pavilion Kuala Lumpur and KLCC Park are also within 1 mi (2 km). Imbi Station is only a 3-minute walk and Bukit Bintang Station is 7 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Family Apartment At Times Square Reviews 6.6 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 6.2 Cleanliness ### 5.6 Amenities ### 5.8 Eco-friendliness ### 6.4 Property conditions & facilities 10 - Excellent 10 8 - Good 1 6 - Okay 1 4 - Poor 2 2 - Terrible 7 ### 10/10 Excellent #### Johirul Aug 27, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication everything is good ##### Johirul Stayed 6 nights in Jul 2025 ### 10/10 Excellent #### Shah Dec 21, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Love the awesome location, room was excellent, cleaned, huge, room nearby elevator. But unfortunately car parking @LG was too expensive, it should free parking for hotel guests. Please review, thank u. ##### Shah Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Muhammad Oct 5, 2025 Liked: Cleanliness, property conditions & facilities, communication Good service & the location was amazing. ##### Muhammad Stayed 5 nights in Sep 2025 ### 2/10 Terrible #### Ahmad Aug 3, 2025 Liked: Communication Disliked: Cleanliness, amenities, property conditions & facilities I stayed at this apartment through Expedia and unfortunately, my experience was quite disappointing. The place was dirty upon arrival, with stained curtains that made the overall cleanliness evident. The furniture was of very low quality, lacking comfort—particularly the couches, which were uncomfortable and uninviting. The kitchen was poorly equipped, with only a few dishes, mostly plastic cups, and no proper facilities to prepare basic meals like eggs. The small microwave was old and barely functional. Additionally, the bathroom supplies were of the lowest quality, which was quite disappointing. I hope this feedback can inform the owner about some small improvements that could be made around the apartment. Making these changes would help ensure that future guests, especially those coming with expectations for a comfortable stay in Malaysia, are not disappointed. Overall, I would not recommend this apartment for anyone looking for a clean, comfortable, and well-equipped place to stay. ##### Ahmad Stayed 5 nights in Jul 2025 ### 6/10 Okay #### Faridah Jun 18, 2025 Liked: Cleanliness It was ok ##### Faridah Stayed 3 nights in Jun 2025 ### 2/10 Terrible #### Erkin Apr 25, 2025 Disliked: Cleanliness, room comfort, communication It was very dirty, there was Cockroach and possible bed bugs. My body was itching All night. I was not able to sleep at all. No reception you need to call someone to pick you up upon check in and checkout ##### Erkin Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Muhammad Apr 11, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Had a nice stay. A superior room was provided with a good city view. Big swimming pool is at level 15th and big shopping mall the middle of two towers. ##### Muhammad Stayed 1 night in Apr 2025 ### 8/10 Good #### Verified traveller Jan 23, 2025 Liked: Room comfort #### Great location Great location. Easy to move around the city. Good publuc transport links. Difficult to contact the person in charge for checking in. Not enough utensils in kitchenette. No instructions for use of little oven (nit an issue for us). Shower head needs attention. ##### Verified traveller Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Johirul Dec 7, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication The room is great with comfortable beds, clean toilet, a kitchenette, wardrobe space and even a tiny dinning area. I loved that there was a water dispenser and even plates, cups and cutleries provided. Everything was great. ##### Johirul Stayed 4 nights in Dec 2024 ### 2/10 Terrible #### Annette Dec 6, 2024 Disliked: Cleanliness, amenities, property conditions & facilities, communication It was my family’s first overseas holiday in 20 years and I am very disappointed with my stay here. 1. Booked and paid for a family apt for 6 pax, but was given a separate rooms because there was no available family apt left. 2. Was expecting to do a check-in upon arrival but there wasn’t a check in counter. It was a un-uniformed man by the name of Imtiaj who came to receive us. He couldn’t justify why there wasn’t the family apt I booked for and gave me a ‘take it or leave it’ attitude. We were tired after our flight so we just followed him up, to rooms 2610 and subsequently 2913. 1. The rooms were the worst I’ve ever seen. 2. Horrible stale smell 3. Run-down condition 4. Stained bedsheets 5. Cockroaches (Baby cockroaches crawling on the toothbrush sets) (Medium ones crawling on the floor) 6. Sticky carpet 7.Broken window latches 8.Dysfunctional shower area (bathtub and showerhead) 9. Stained bath towels 10. Wet toilet floor upon our arrival. 11. Very weak line/4G/ wifi connection 12. Communication was only with Imtiaj via whatsapp. No hotel telephone available to contact the front desk. 13. Zero hotel management 14. Faulty room keys 15. Faulty room doors I was so helpless on the evening we checked in. What a terrible way to spend a family holiday. It was the first in many years and the worst one ever. Our stay was meant for 30/11-2/12 and we stayed only till 1/12, moving to another hotel as quickly as possible. 10/10 never again. ##### Annette Stayed 2 nights in Nov 2024 ### 2/10 Terrible #### Sanjung Sep 30, 2024 Disliked: Cleanliness, amenities, room comfort, communication 일단 숙소가 너무 더럽고 냄새가 났어요. 그리고 침대시트에는 오물이 묻어있는데 세탁도 전혀 되어있지 않고 욕실도 청소가 전혀 되어있지 않아서 씻고 싶다는 생각이 하나도 들지 않았습니다. 심지어 옷장에는 깨진 형광등이 버려져 있어서 위험하기까지 했으며 직원이 방상태를 보았음에도 아무런 조치도 취해지지 않았습니다. 이런 비상식적이고 더러운 숙박업체가 별4개의 등급으로 올라와 있다는게 경악스럽습니다. 어쩔 수 없이 하루 묵기는 했지만 다음날 바로 손해를 감수하며 체크아웃 했습니다. 혹시 이 호텔에 숙박하기를 고려하시는 분들이 있다면 절대적으로 비추천 합니다. 당신들의 여행을 망치지 마세요. First of all, the accommodation was so dirty and smelly. And there was dirt on the bed sheet, but it wasn't washed at all and the bathroom wasn't cleaned at all, so I didn't want to wash it at all. Even broken fluorescent lamps were thrown away in the closet, which was dangerous, and no action was taken even though the staff saw the room. I'm shocked that these irrational and dirty accommodations are listed in a four-star rating. I had no choice but to stay for a day, but I checked out the next day at the risk of damage. If there are people considering staying at this hotel, I absolutely recommend it. Don't ruin your trip. ##### Sanjung Stayed 5 nights in Sep 2024 ### 10/10 Excellent #### Kiyoko Sep 1, 2024 Liked: Cleanliness, amenities, communication チェックインの仕方で色々な方に親切に助けていただきました。そのへんは改善して欲しいところですhが、ショッピングモールとつながっているので便利です。お部屋広さは十分ありますが、設備的に古さはあるけど支障ない程度。人それぞれですが… ただ、毎日ルームクリーニングしていただけます。 価格を考えれば合格点です。 またお世話になると思います。 ##### Kiyoko Stayed 6 nights in Aug 2024 ### 4/10 Poor #### MINEHISA Jul 31, 2024 Disliked: Cleanliness, amenities, property conditions & facilities, communication ホテルフロントがないのでチェックインにとても戸惑った。案内してくれた男性も愛想がない。デポジットを渡したがTAXと言われ半額しか戻ってこなかった。海外旅行に数十回行っているがこんな対応初めてだった。 ##### MINEHISA Stayed 4 nights in Jul 2024 ### 2/10 Terrible #### Tambelina Jul 30, 2024 Disliked: Cleanliness, amenities, property conditions & facilities, communication Run down property, torn couches, dirty carpets ##### Tambelina Stayed 5 nights in Jul 2024 ### 2/10 Terrible #### KONATSU Jun 10, 2024 Disliked: Cleanliness, amenities, property conditions & facilities, communication デポジットのお金を返してもらえなかった。130リンギット払ってチェックアウトする際連絡が付かず、間に合わないのでタクシーで空港に行ったんですが、普通にわざとだと思います。 ##### KONATSU Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### HUTASHAN Oct 13, 2024 Liked: Cleanliness, property conditions & facilities, communication ##### HUTASHAN Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### hassan Jul 27, 2024 Liked: Cleanliness, property conditions & facilities, communication ##### hassan Stayed 1 night in Jul 2024 ### 10/10 Excellent #### choong seng May 30, 2024 ##### choong seng Stayed 1 night in May 2024 ### 10/10 Excellent #### Ismail May 26, 2024 Disliked: Cleanliness, property conditions & facilities, communication ##### Ismail Stayed 3 nights in May 2024 ### 4/10 Poor #### Kat May 19, 2024 Liked: Cleanliness Disliked: Communication ##### Kat Stayed 2 nights in May 2024 ## Expedia's Latest Trends ### Hotels > [Spice Island Beach Resort All Inclusive](https://www.expedia.ca/St-Georges-Hotels-Spice-Island-Beach-Resort-All-Inclusive.h559574.Hotel-Information) > > [Mandarin Oriental, Kuala Lumpur](https://www.expedia.ca/Kuala-Lumpur-Hotels-Mandarin-Oriental-Kuala-Lumpur.h200564.Hotel-Information) > > [Cheap Hotels in Dartmouth](https://www.expedia.ca/Dartmouth-Hotels-Cheap-Hotels.0-0-d7560-tCheapHotels.Travel-Guide-Filter-Hotels) > > [Element Kuala Lumpur](https://www.expedia.ca/Kuala-Lumpur-Hotels-Element-Kuala-Lumpur-By-Westin.h16603145.Hotel-Information) > > [Shangri-La Kuala Lumpur](https://www.expedia.ca/Kuala-Lumpur-Hotels-Shangri-La-Kuala-Lumpur.h20634.Hotel-Information) > > [Grand Hyatt Kuala Lumpur](https://www.expedia.ca/Kuala-Lumpur-Hotels-Grand-Hyatt-Kuala-Lumpur.h5232813.Hotel-Information) > > [Hotels in Drumheller](https://www.expedia.ca/Drumheller-Hotels.d55296.Travel-Guide-Hotels) > > [Four Points by Sheraton Kuala Lumpur, Chinatown](https://www.expedia.ca/Kuala-Lumpur-Hotels-Four-Points-By-Sheraton-Kuala-Lumpur.h44117433.Hotel-Information) > > [Dreams Jade Resort & Spa - 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