Title: Best Service Suites at Times Square (Hotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=10390055&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Best Service Suites at Times Square Travelers find a welcome urban retreat at this Kuala Lumpur property, where poolside relaxation and rejuvenating spa massages await after city exploration ## Photo gallery for Best Service Suites at Times Square ![Front of property - Best Service Suites at Times Square (Kuala Lumpur)](https://images.trvl-media.com/lodging/11000000/10400000/10390100/10390055/cf4baee4.jpg?impolicy=resizecrop&rw=598&ra=fit) ![In-room safe, desk, soundproofing, iron/ironing board - Best Service Suites at Times Square (Kuala Lumpur)](https://images.trvl-media.com/lodging/11000000/10400000/10390100/10390055/365e7d97.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - Best Service Suites at Times Square (Kuala Lumpur)](https://images.trvl-media.com/lodging/11000000/10400000/10390100/10390055/9556f962.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Spa - Best Service Suites at Times Square (Kuala Lumpur)](https://images.trvl-media.com/lodging/11000000/10400000/10390100/10390055/0755cb75.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool - Best Service Suites at Times Square (Kuala Lumpur)](https://images.trvl-media.com/lodging/11000000/10400000/10390100/10390055/1ba8539a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Best Service Suites at Times Square in central Kuala Lumpur offers a vibrant city base. Enjoy racquetball or squash, relax with drinks at the poolside bar, and use in-room WiFi. The location is close to Pavilion Kuala Lumpur shopping and the green spaces of KLCC Park. ## Reviews 5.2 ## Popular amenities - Pool - Spa - Free WiFi - Restaurant - Air conditioning - Gym ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-04&endDate=2026-03-05&selected=10390055&PinnedHotelID=10390055&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-04&endDate=2026-03-05&selected=10390055&PinnedHotelID=10390055&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-05&endDate=2026-03-06&selected=10390055&PinnedHotelID=10390055&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-05&endDate=2026-03-06&selected=10390055&PinnedHotelID=10390055&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=10390055&PinnedHotelID=10390055&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=10390055&PinnedHotelID=10390055&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=10390055&PinnedHotelID=10390055&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=10390055&PinnedHotelID=10390055&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 3+ beds 2 beds Showing 5 of 5 rooms ### View all photos for Standard Room ![In-room safe, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10400000/10390100/10390055/d3b4f29d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Soundproofed Air conditioning TV Private bathroom Separate bathtub and shower Microwave Free bottled water Satellite channels - City view - 549 sq ft - Sleeps 3 - 1 Queen Bed ### View all photos for Superior Room ![In-room safe, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10400000/10390100/10390055/2041bc1f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights Soundproofed Air conditioning TV Private bathroom Separate bathtub and shower Microwave Free bottled water Satellite channels - City view - 614 sq ft - Sleeps 3 - 1 Queen Bed and 2 Twin Beds ### View all photos for Deluxe Room ![In-room safe, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10400000/10390100/10390055/d3b4f29d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Soundproofed Air conditioning TV Private bathroom Separate bathtub and shower Microwave Free bottled water Satellite channels - City view - 635 sq ft - Sleeps 3 - 1 Queen Bed and 1 Twin Bed ### View all photos for Apartment, 2 Bedrooms ![In-room safe, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10400000/10390100/10390055/d3b4f29d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 2 Bedrooms ### Highlights Soundproofed Air conditioning Kitchenette Refrigerator TV 2 bedrooms Private bathroom Separate bathtub and shower - City view - 1066 sq ft - 2 bedrooms - Sleeps 5 - 1 Queen Bed and 3 Twin Beds ### View all photos for Premier Room ![Premier Room | Hallway](https://images.trvl-media.com/lodging/11000000/10400000/10390100/10390055/4e4ea32a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Room ### Highlights Soundproofed Air conditioning Kitchenette TV Private bathroom Separate bathtub and shower Microwave Free bottled water - City view - 657 sq ft - Sleeps 3 - 1 Queen Bed and 1 Twin Bed ## You may also like Ad ![Rooftop terrace](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/99000000/98480000/98472800/98472708/8615c8b7_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Crowne Plaza Kuala Lumpur City Centre by IHG Golden Triangle - Pool - Hot tub - Free WiFi - Restaurant 9.4 Exceptional 114 reviews CA $150 CA $184 total includes taxes & fees Mar 11 - Mar 12 [](https://www.expedia.ca/Kuala-Lumpur-Hotels-Crowne-Plaza-Kuala-Lumpur-City-Centre.h98472708.Hotel-Information?chkin=2026-3-11&chkout=2026-3-12&rm1=a2®ionId=180008&destination=Kuala Lumpur (and vicinity)&destType=MARKET&latLong=3.14661,101.711&searchId=cde6d07b-68ea-46f4-b757-e9f8479056bd&top_cur=CAD) Ad ![Outdoor pool](https://images.trvl-media.com/lodging/96000000/95730000/95726100/95726084/56737697.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Indigo Kuala Lumpur On The Park by IHG Golden Triangle - 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Pool - Hot tub - Spa - Free WiFi 8.4 Very good 1,000 reviews CA $135 CA $163 total includes taxes & fees Mar 5 - Mar 6 [](https://www.expedia.ca/Kuala-Lumpur-Hotels-Sheraton-Imperial-Kuala-Lumpur-Hotel.h68173.Hotel-Information?chkin=2026-3-5&chkout=2026-3-6&rm1=a2®ionId=180008&destination=Kuala Lumpur (and vicinity)&destType=MARKET&latLong=3.14661,101.711&searchId=cde6d07b-68ea-46f4-b757-e9f8479056bd&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKuala-Lumpur-Hotels-Best-Service-Suites-At-Times-Square.h10390055.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKuala-Lumpur-Hotels-Best-Service-Suites-At-Times-Square.h10390055.Hotel-Information) ## About the area Located in Imbi, a neighborhood in Kuala Lumpur, Best Service Suites at Times Square is near a metro station. Pavilion Kuala Lumpur and Berjaya Times Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore KLCC Park. Looking to enjoy an event or a game while in town? See what's happening at Bukit Jalil National Stadium or Merdeka Stadium. [Visit our Kuala Lumpur travel guide](https://www.expedia.ca/Kuala-Lumpur.dx180008) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C3.14257%2C101.71037&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=r1cqpwRnMAIpMuefQQrdPJe_YRQ=) 1 Jalan Imbi, Kuala Lumpur, 55100 ### What's nearby - ![Bukit Bintang Plaza showing interior views and rides](https://images.trvl-media.com/place/6270543/7aa35486-ad20-4f9f-9f56-3c08486562ba.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Berjaya Times Square 1 min walk \- 0.0 km - ![Jalan Alor showing markets and street scenes as well as a large group of people](https://images.trvl-media.com/place/6171952/9e515d7f-acf5-4838-9cb1-285a05e35d5f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Jalan Alor 3 min walk \- 0.3 km - ![Bukit Bintang featuring a city and street scenes](https://images.trvl-media.com/place/6152210/43d1436a-ea2c-430b-b00d-9432fda14c3c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Changkat Bukit Bintang 5 min walk \- 0.5 km - ![View of Kuala Lumpur Skyline from top of a building KL tower KLCC Tun Razak Exchange TRX](https://images.trvl-media.com/place/743223128846704640/9d4d28af-a8a1-4b9d-9b6f-e1af64479056.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) The Exchange TRX 8 min walk \- 0.8 km - ![KualaLumpur_PavilionKualaLumpur_6152234_05](https://images.trvl-media.com/place/6152234/a97d9161-5262-471f-8ba9-91b8441fca46.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Pavilion Kuala Lumpur 10 min walk \- 0.9 km ### Getting around - Imbi Station 1 min walk - Kuala Lumpur Pasar Seni Station 4 min drive - Subang (SZB-Sultan Abdul Aziz Shah) 37 min drive ### Restaurants - Starbucks 1 min walk - Starbucks Reserve Bar 1 min walk - Vivo American Pizza & Panini 1 min walk - KFC 1 min walk - Tangkak Beef Noodles 东甲牛腩面 1 min walk ## About this property ### Best Service Suites at Times Square Hotel near Pavilion Kuala Lumpur Berjaya Times Square and Jalan Alor are located near Best Service Suites at Times Square, which provides a poolside bar, a terrace, and a coffee shop/cafe. Treat yourself to a massage at the onsite spa. Enjoy the gym, as well as activities like racquetball/squash. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a playground. Other perks include: - An outdoor pool and a children's pool - Self parking (surcharge), multilingual staff, and tour/ticket assistance - A front-desk safe, barbecue grills, and meeting rooms - A 24-hour front desk Room features All guestrooms at Best Service Suites at Times Square feature thoughtful touches such as air conditioning, in addition to amenities like free WiFi and safes. More amenities include: - Bathrooms with separate tubs/showers and free toiletries - TVs with satellite channels - Microwaves, daily housekeeping, and desks ## Similar properties ![Rooftop terrace](https://images.trvl-media.com/lodging/1000000/20000/14500/14489/10843021.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### PARKROYAL COLLECTION Kuala Lumpur Bukit Bintang - Pool - Spa - Free WiFi - Restaurant 8.8 Excellent 935 reviews CA $138 CA $155 total includes taxes & fees Mar 9 - Mar 10 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-09&endDate=2026-03-10&selected=14489&PinnedHotelID=14489&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/1000000/30000/21200/21112/f036bf2e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Melia Kuala Lumpur Bukit Bintang - Pool - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 1,004 reviews CA $111 CA $134 total includes taxes & fees Mar 5 - Mar 6 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-05&endDate=2026-03-06&selected=21112&PinnedHotelID=21112&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas](https://images.trvl-media.com/lodging/2000000/1060000/1050500/1050442/65275a1b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Berjaya Times Square Hotel, Kuala Lumpur Imbi - Pool - Spa - Kids pool - Free WiFi 7.4 Good 1,001 reviews CA $124 CA $139 total includes taxes & fees Mar 11 - Mar 12 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-11&endDate=2026-03-12&selected=1050442&PinnedHotelID=1050442&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/100000000/99290000/99281300/99281226/c5b65d77.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lloyd's Inn Kuala Lumpur Imbi - Pool - Breakfast included - Free WiFi - Restaurant 8.8 Excellent 60 reviews CA $93 CA $105 total includes taxes & fees Mar 8 - Mar 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-08&endDate=2026-03-09&selected=99281226&PinnedHotelID=99281226&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/10000000/9470000/9469100/9469062/d2f1a0e2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Times Private Serviced Suites Bukit Bintang - Pool - Spa - Kids pool - Free WiFi 7.8 Good 146 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=9469062&PinnedHotelID=9469062&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/96000000/95460000/95451900/95451838/172bb0fa_edited_91ab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Axon Bukit Bintang by SMOVF BNB Bukit Bintang - 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Free WiFi - Restaurant 7.4 Good 28 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=22499466&PinnedHotelID=22499466&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/46000000/45360000/45350400/45350338/cd8b121a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Healthy Home, Changkat Bukit Bintang Bukit Bintang - Parking included - Free WiFi - Housekeeping - 24/7 front desk [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=45350338&PinnedHotelID=45350338&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=10390055&PinnedHotelID=10390055&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=10390055,14489,21112,1050442,99281226) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transportation - Self parking on site (MYR 6 per day) ### Food and drink - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant - Snack bar/deli ### Things to do - Children's pool - Full-service spa - Gym - Library - Outdoor pool - Playground - Racquetball/squash - Sauna ### Family friendly - Children's pool - In-room microwave - Laundry facilities - Outdoor pool - Playground - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Hair salon - Laundry facilities - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Business center - Meeting rooms ### Outdoors - Barbecue grill - Garden - Picnic area - Terrace ### Full-service spa - Massage ### More - 2 buildings - 45 floors ## Room amenities ### Bathroom - Free toiletries - Hair dryer (on request) - Private bathroom - Separate bathtub and shower - Towels provided ### Entertainment - TV with satellite channels ### Food and drink - Free bottled water - Microwave - Room service ### More - Air conditioning - Desk - Iron/ironing board on request - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions The check-in location differs from the property location; go to: \[Reception, East Tower A\] Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Guests planning to arrive outside of normal check-in hours must contact this property in advance. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Self parking fee: MYR 6 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### Property is also known as Best Service Suites Times Square Aparthotel Kuala Lumpur Best Service Suites Times Square Aparthotel Best Service Suites Times Square Kuala Lumpur Best Service Suites Times Square Service Suites Times Square Service Suites At Times Square Best Service Suites at Times Square Hotel Best Service Suites at Times Square Kuala Lumpur Best Service Suites at Times Square Hotel Kuala Lumpur ## Frequently asked questions ### Does Best Service Suites at Times Square have a pool? ### Is Best Service Suites at Times Square pet-friendly? ### How much is parking? ### What time is check-in at Best Service Suites at Times Square? ### What time is check-out at Best Service Suites at Times Square? ### Where is Best Service Suites at Times Square located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Best Service Suites at Times Square Reviews 5.2 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 4.8 Cleanliness ### 7.2 Location ### 4.4 Staff & service ### 4.8 Property conditions & facilities 10 - Excellent 4 8 - Good 7 6 - Okay 11 4 - Poor 9 2 - Terrible 14 ## Reviews ### 2/10 Terrible #### Motoyuki Sep 7, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### やっていない施設 感想？冗談はよして下さい。 当日に行ったら、もうやっていなかった施設です。最低です。評価も何も無い。 クレームをメイルで入れて、電話も２回して、１週間経っても返金状況を何も連絡してこない、貴社の窓口の評価ならできますよ。早く、返金確認位は入れて下さい。 ##### Motoyuki Stayed 1 night in Aug 2019 ### 4/10 Poor #### Zasshoku, Osaka May 2, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### ホテルではない ホテルではなく、アパートメントを短期滞在者に貸しだしているシステムと思います。なので、チェックイン時、チェックアウト時は管理人に電話が要ります。ホテルのサービスを求める方はやめておいたほうが良いでしょう。 このシステムは初見では混乱しますが、ただ、立地は非常によく、かつ、私の泊まった部屋は高層階（40F）だったので、景色もよく、その点は満足してます。 なお、Times Squareには、ホテルもあり、ホテルは西側、アパートメントは東側のビルになります。 ##### Zasshoku ### 2/10 Terrible #### Verified traveller May 2, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Not recommended There is no check in desk or indeed anyone to handle check in - after a run around between buildings finally found someone who provided a phone number to get some agent to turn up with a key card and take a deposit. Rooms are NOT part of the hotel chain but are old, very worn out and dilapidated private apartments under management. Internet promised as free did not work the entire trip - help was promised which never eventuated and phones were turned off for the entire period. Check out was even worse - forget trying to check out before 10:30 if you want to get your deposit back .... nobody around and phones turned off. Forget any form of assistance from the hotel team at the shared lobby ... I moved out after the first night across the road to a proper hotel. ##### Verified traveller ### 2/10 Terrible #### Verified traveller Apr 17, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### No room available Was told they did not have any rooms when I arrived despite having paid on Expedia. Was arranged another lousier room nearby at Taragon Suites and no compensation was made for the difference. ##### Verified traveller ### 2/10 Terrible #### Travel Bug, California Apr 13, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Awful Service Didn't get clean towels and new toilet paper first four days. Then fifth day received one new clean towel instead of two. Had to beg housekeeping service from another hotel service for toilet paper. Some days there were no hot water. Amenities included room safe, but didn't work and agent didn't fix. Called him numerous times for my issues and he promised to deal with them immediately, but never any follow through until days later. I did not get what I paid for. Just awful... ##### Travel Bug ### 2/10 Terrible #### Polly, singapore Apr 7, 2017 Disliked: Staff & service, property conditions & facilities, room comfort #### TV and clock not working, toilets jammed I book 2 rooms in 2 units, but given two rooms with bad condition , and l unit of two rooms with no service. No refund is adjusted ##### Polly ### 2/10 Terrible #### family travel, australia Apr 5, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Close to shopping mall Check in process was the worst experience we have ever had, no desk just a man waiting with our room cards, was asked to hand over money for room keys and because I asked for a receipt had to walk to opposite side of shopping mall and up 6 floors, booked multiple rooms and they were all on different floors that we couldn't access and no phone to communicate between rooms, rooms and the floors smelt very badly of cigarettes, not good when you have children- I was disgusted by this and also had headaches from the smell, the layout of the room was great and very spacious but we wouldn't book again because of the previously mentioned concerns- we were very happy when our stay was over which isn't what you want when you are on holidays ##### family travel ### 6/10 Okay #### Verified traveller Apr 3, 2017 Liked: Property conditions & facilities Disliked: Staff & service #### Great location to nearest train station. Had to wait outside for agent to bring guess into lobby. No one to attend to. Requested bed types and actual are different. Given two towels for three guests. Requested for extra but never replenished at all. ##### Verified traveller ### 6/10 Okay #### Verified traveller Mar 19, 2017 Disliked: Room comfort The stay is generally fair to good. The aircon was not cold. And it was noisy at time. But the location is good because it near the shopping belt of KL. ##### Verified traveller ### 2/10 Terrible #### Verified traveller Dec 18, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Worst. We rent 3 Tripple rooms. We came early morning and wish to leave our luggage before check in, but they have no check in counter, so we have to call the apt owner and wait outside the lobby for 3.5 hours just to leave our luggage. As no sitting area, we have to wait outside the lobby, sit on the floor like bums. This is the worst experience I ever had staying in hotel. The room is standard with extra mattress without bed sheet nor blanket, only dirty pillows without pillow's cover, though actually we rent Tripple rooms, we finally sleep together on 1 king size bed. ##### Verified traveller ### 8/10 Good #### Gary Tung Dec 9, 2016 Liked: Cleanliness, staff & service, property conditions & facilities #### Please add more TV channels to choose. Not many channels can choose on TV.When night time Its quiet boring. ##### Gary Tung ### 10/10 Excellent #### Rozana Dec 7, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great location Great location , convenient and nice room ##### Rozana ### 4/10 Poor #### Chew Nov 15, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities The check in was horrible n room cleaning was limited. ##### Chew ### 4/10 Poor #### WAI SIM Oct 25, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities Property not that clean...there were small cockroaches in the bathroom... check in was delayed by 30mins. Deposit required for key was not mentioned. ##### WAI SIM ### 10/10 Excellent #### AMINAH, Brunei Jun 23, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### An excellent service that you are looking for! I am satisfied with the service given by Mr Abdul Karim the hotel agent that made our stay in the hotel very comfortable and looking forward to stay in the Times Square Hotel service apatment. ##### AMINAH ### 8/10 Good #### Ruud, Santpoort May 28, 2016 Disliked: Staff & service, property conditions & facilities #### Ideale ligging. Het hotel ligt in de gouden driehoek van Kuala Lumpur en je kan vanuit je Hotel lopend de Petronas twintowers bezoeken. De monorail stopt direct voor de deur dus ideaal om uitstapjes te maken. ##### Ruud ### 10/10 Excellent #### Leonie, Perth Australia May 5, 2016 Liked: Property conditions & facilities, room comfort Disliked: Cleanliness #### Karim, the Legend We were fortunately lucky to have Karim who waited for us to arrive, to hand over the cards, we were over an hour late due to our flight being delayed an hour. We also had to leave at 5.30 in the morning and he was there to refund our deposit when we handed him back the swipe cards. We had no problems and enjoyed the privacy of not having to hand back the keys every time we left our room. ##### Leonie ### 6/10 Okay #### Norzaah, Singapore May 2, 2016 Disliked: Staff & service #### No wifi There was wifi in the room but unable to use as no password given even after a call was made to request for it...very disappointed with the service. ##### Norzaah ### 10/10 Excellent #### Masliyana, Singapore Mar 23, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Most relax family outing We have a very relaxed stay at Berjaya Times square ##### Masliyana ### 2/10 Terrible #### Verified traveller Jan 27, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Found a floater Didn't stay, checked in and straight back out again! Don't do it to yourself! Many awesome hotels in the area, NOT THIS ONE! We were even left a massive s#@t in the toilet from previous guest, and this was after the cleaners went in! Checked four different rooms before deciding to just leave, power points hanging by the wires, doors tied shut because broken, mould, holes in ceiling, badly stained carpet, broken bed (in two rooms) I have stayed in many places over many years, not expensive hotels but this place takes the prize for the first time I have walked out. YUK! ##### Verified traveller ### 6/10 Okay #### Margaret, Singapore Dec 25, 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Need Improvement Didnt have a great start when we arrived. The contact number given on the confirmation voucher print out was wrong. We wasted so much time and money trying to get through the phone number given. Finally a lady answered the phone and said that its a wrong number. We asked the security guard at the service apartment lobby and were told to go the 6th flr office to look for help. From the 6th flr we were then referred to the 15th floor office. From the 15th floor we were told to go back to the ground floor service apartment lobby to check with the guard there which we had started when we first arrived. We went up and down round and round asking for help and finally found the service apartment maintenance dept on the 15th flr who happen to know the agent and gave him a call. He confirmed that the tel number was incorrect. The service apartment is at a good location. However the hotel room condition is very poor and run down. The furniture very old and the bedsheets and towel stained. We've asked for 1 extra pillow and it didnt arrived. I had to ring and text the agent a few times to remind him to give us the wifi password. By the time we received the wifi password it was already very late in the night and the whole day already gone. Lots of improvement needed. ##### Margaret ### 6/10 Okay #### Mohd, Singapore Dec 25, 2015 Disliked: Staff & service Please improve on the house keeping ##### Mohd ### 4/10 Poor #### Norha, Singapore Dec 16, 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Disappointed Stayed at Kuala Lumpur Hotel Very disappointed. On the 1st day we are shocked the room that we booked is not available and we are posted to other hotel. Our planned vacation already been disorganised. ##### Norha ### 8/10 Good #### Suhaina, Singapore Nov 13, 2015 Liked: Cleanliness #### Berjaya Timesquare East tower The security service is not helpful.The room tv/hifi/furniture is old and damaged. Good thing is easy access to mall and swimming pool and i love the most is jojobaspa for their service.The management staff called MrNarim is helpful. ##### Suhaina ### 6/10 Okay #### fiona, bendigo australia Nov 1, 2015 #### Location, location, location Check in process is confusing as no actual reception but the security guard was happy to call the agent. Agent advised me the price I paid was an error and the booking should have been cancelled, but as we were there and it was not his or our error be would honour the booking. The room class I booked was not available and we were updated to a 2 bedroom suite for the first night and then moved to our superior room for the remaining 3 nights. Room was clean but in near of some overall general maintenance. Everything worked though, just needed a general fresh coat of paint, replacement of some screws etc. I have stayed in similar apartments in the past and the main reason I choose them is their location. Huge shopping centre on the bottom 7 floors open till 10pm every night. EVERYTHING you need in one spot. Many restaurants, bowling alley, theme park, archery centre, movie theatre and of course lots and lots of shopping. Monorail at the front door. Overall, I would stay at Best Suites again if the price was right. ##### fiona ### Expedia's Latest Trends ### Hotels > - [Sunway Resort By Himmel](https://www.expedia.ca/Kuala-Lumpur-Hotels-Sunway-Resort-By-Himmel.h46892922.Hotel-Information) > - [Summer Suites KLCC Apartments By Soulasia](https://www.expedia.ca/Kuala-Lumpur-Hotels-Summer-Suites-KLCC-Apartments.h25812311.Hotel-Information) > - [Bestow Boutique Hotel](https://www.expedia.ca/Kuala-Lumpur-Hotels-Bestow-Boutique-Hotel.h99853789.Hotel-Information) > - [Royce Residence by uBook](https://www.expedia.ca/Kuala-Lumpur-Hotels-Royce-Residence-By-UBook.h106216202.Hotel-Information) > - [Canary Hotel](https://www.expedia.ca/Kuala-Lumpur-Hotels-Canary-Hotel.h12315888.Hotel-Information) > - [Hotel Sunjoy9 @ Bandar Sunway](https://www.expedia.ca/Kuala-Lumpur-Hotels-Hotel-Sunjoy9-Bandar-Sunway.h19300012.Hotel-Information) > - [MZ Suite at The Face Platinum Suites](https://www.expedia.ca/Kuala-Lumpur-Hotels-MZ-Suite-At-The-Face-Platinum-Suites.h40138943.Hotel-Information) > - [OYO 876 Hotel Sanctuary](https://www.expedia.ca/Kuala-Lumpur-Hotels-OYO-876-Hotel-Sanctuary.h35704615.Hotel-Information) > - [Vortex Apartments Kuala Lumpur](https://www.expedia.ca/Kuala-Lumpur-Hotels-Vortex-Apartments-Kuala-Lumpur.h109684350.Hotel-Information) > - [Setia Sky by Urban Homes](https://www.expedia.ca/Kuala-Lumpur-Hotels-Setia-Sky-By-Urban-Homes.h38513571.Hotel-Information) > - [Cormar Suites Kuala Lumpur](https://www.expedia.ca/Kuala-Lumpur-Hotels-Cormar-Suites.h52045083.Hotel-Information) > - [Windsor Tower Serviced Apartment](https://www.expedia.ca/Kuala-Lumpur-Hotels-Windsor-Tower-Serviced-Apartment.h27242988.Hotel-Information) > - [MS Boutique Hotel Kuala Lumpur](https://www.expedia.ca/Kuala-Lumpur-Hotels-MS-Bukit-Bintang-Hotel.h32672359.Hotel-Information) > - [Summer Suites Residences By Plush](https://www.expedia.ca/Kuala-Lumpur-Hotels-Summer-Suites-Residences-By-Plush.h33776981.Hotel-Information) > - [Valenza Hotel & Cafe](https://www.expedia.ca/Kuala-Lumpur-Hotels-Valenza-Hotel-Cafe.h10058793.Hotel-Information) > - [DoubleTree by Hilton Hotel Kuala Lumpur](https://www.expedia.ca/Kuala-Lumpur-Hotels-DoubleTree-By-Hilton-Hotel-Kuala-Lumpur.h385545.Hotel-Information) > - [OYO 90732 New Hotel 33](https://www.expedia.ca/Kuala-Lumpur-Hotels-33-Hotel-Cheras.h16268883.Hotel-Information) > - [W Studio Resort Suites at Pyramid Tower](https://www.expedia.ca/Kuala-Lumpur-Hotels-W-Studio-Resort-Suites-At-Pyramid-Tower.h12705821.Hotel-Information) > - [Santa Grand Classic Chinatown](https://www.expedia.ca/Kuala-Lumpur-Hotels-Santa-Grand-Classic-Chinatown.h92594886.Hotel-Information) > - [Sun Inns Hotel Kepong](https://www.expedia.ca/Kuala-Lumpur-Hotels-Sun-Inns-Hotel-Kepong.h7009332.Hotel-Information) > - [Yu Hotel Chinatown](https://www.expedia.ca/Kuala-Lumpur-Hotels-Yu-Hotel-Chinatown.h94531796.Hotel-Information) > - [Vivo Suites by Subhome](https://www.expedia.ca/Kuala-Lumpur-Hotels-Vivo-Suites-By-Subhome.h41514303.Hotel-Information) > - [Dolphin Hotel, Chow Kit Kuala Lumpur](https://www.expedia.ca/Kuala-Lumpur-Hotels-Hotel-Club-Dolphin.h6617710.Hotel-Information) > - [Woco Boutique Hotel Kinrara](https://www.expedia.ca/Kuala-Lumpur-Hotels-Woco-Hotel-Kinrara.h59814429.Hotel-Information) > - [Times Square Service Suites](https://www.expedia.ca/Kuala-Lumpur-Hotels-Times-Square-Service-Suites.h23038675.Hotel-Information) > - [Premiera Hotel Kuala Lumpur](https://www.expedia.ca/Kuala-Lumpur-Hotels-Premiera-Hotel-Kuala-Lumpur.h8777989.Hotel-Information) > - [LUMA At Platinum Suite](https://www.expedia.ca/Kuala-Lumpur-Hotels-LUMA-At-Platinum-Suite.h30987352.Hotel-Information) > - [GG Hotel Bandar Sunway](https://www.expedia.ca/Kuala-Lumpur-Hotels-GG-Hotel-Bandar-Sunway.h82934294.Hotel-Information) > - [Hotel AL Amin](https://www.expedia.ca/Kuala-Lumpur-Hotels-Hotel-AL-Amin.h27811232.Hotel-Information)